Dough & Crust in Gedling

The worst experience I've ever had in a McDonald's, I went on a Saturday so expected a slight delay, I took my little girl as a reward for winning an award at school that week for reading. 15.38 I placed my order via there app and after 20 mins asked for a rough eta, I was told they were very busy and as soon as possible. 14 minutes later (SO 34 MINIUTES after ordering) the food came to the counter, when I got it EVERYTHING was cold or alittle warm. I took it straight back and they said they could recook it all but there would be another wait, I asked for a refund and gave my feedback to which I did jot even get an apologise. There must of been 20 unclaimed drinks on the table and what looked like about 30 to 40 items just sitting there in the end of there construction line, NO ONE apart from young people were on the front, all of them stressed and all the management team were in the cooking area's, it was just shocking... avoid as especially at peak times, it not the colleagues fault as only one of them had any stars on there badge, leadership need to take a serious look at how things are running in here, My little girl was gutted so I took her to Greggs on the park which was busy but running smoothly.

I don't like mcds since they decided to mess with the food. Burgers are awful, I can't pinpoint the after taste they leave and the roll is rotten. It had been a good while since I tried it but it's safe to say, I won't be trying again. Awful food.

We had a lovely evening for my birthday celebrations, the food was absolutely delicious and the service we received from Nicola was fantastic! Thank you Nicola x

great brunch lunch venue .. friendly staff and fabulous breakfast and coffee