McDonald's in Gedling

and again ...... food missing pancake very hard un edible

order was delivered on time, but only drinks & desserts arrived, half of the meal, actually meal paet was missing, driver took other half back to restaurant to sort out issue, but never came back & restaurant no longer answering the phone when called & I've called 6 times... over an hour later, no food & now waiting to find out about a refund...absolutely abysmal customer service from delivery driver & McMcDonald's netherfield

sauces requested missing but on the order and no straw for drink.

Food was almost cold when arrived.

the burgers and fries were cold on arrival. a toy was requested with one happy meal and both recieved books (from Halloween and not the grinch as advertised). overall, poor quality from mcdonalds. not very happy customers.

why my order is always wrong? items missing not the first time!! food always cold.. fries extra small instead medium ! I will not oder ever again from you!

Bloody forgot my straws forgot my sauces it horrible to order online but at the place i rate 3

Didn’t get my large drink only hit medium

Rubbish ordered through just eat when arrived nearly everything we ordered was missing. Ran out to the delivery driver which was no help. Drove there to be told they cannot help need to ask for refund through just eat. So ended up with hardly nothing we ordered and now having to wait for a refund....

Absolutely terrible service nearly missing everything on the order drove to McDonalds where ordering from to try and resolve and get the missing items which was 3 full meals including drinks. Store manager was very unhelpful wouldn’t complete our order and just said all we can do is ask for a refund of just eat. Absolutely shocking will never use again

thank you to the driver. they went the wrong way finding my address and somehow ended up in my back garden. appreciate the extra effort

Terrible Service and Inaccurate Orders I had a terrible experience at this McDonald’s in Netherfield. I ordered two meals, including nuggets, but they failed to deliver them. The food quality is below standard, and they consistently mess up orders. To make matters worse, they don't offer refunds for their mistakes. I wouldn’t recommend this location to anyone—completely disappointing.

food was cold not worth eating want mine money back back service

Cold food and no dip for chicken nuggets

Ordered at 7:30pm with an estimated delivery time around 8pm but food didn’t come till 9pm. Was freezing cold and I had no straw for my drink.

Can the service get worse than last time? The answer is yes, I went begrudgingly with the other half staff and the staff were rude always the same lady who thrusts the drinks at you yelling "Here!" Got asked to wait in a bay waited 20min to be told the the vat wasn't working and we would need to wait for the machine to be reset we asked for a refund 10 minutes later as we waited in the bay we were given a refund on the sticks we asked for the rest of the food and was cut off mid sentence with "yeah yeah yeah" and had to walk in to find out if we were getting it not and received cold food :(

food missing! very disappointed and its not the first time!!!

Cold and chucked together as normal

The order was 2hrs late, called after an hour and 15 mins at 8:03pm and they said there was still no delivery driver despite the app saying there was and at 8:44 pm the app updated to say the food was delivered at 8pm, when it never arrived!!

my food was cold and delivery was late

Unsalted chips and no sauce what I paid for

Deliveries from this store are always absolutely awful! Cold, stale, poor quality. Items missing EVERY TIME. Such a waste of money

Poor restaurant and service, spend ages waiting for cold food and missed orders.

Stone cold food and about the fifth time with no straw for the drinks.

Food was cold and was very late

They regularly get orders wrong. Correction. They always get orders wrong by sending you home with missing items. Every time there’s something missing.

ordered 2x large mcspicy meals the burgers came with no lettuce or cheese, just dry spicy chicken on a bun not happy at all

food was cold , items missing , drinks leaking out of the bag and burger boxes all crumpled and squashed. shocking service and delivery

Received a delivery that had nothing from my order. All the items I did receive was stuff I can't eat.

The sauce was paid for didn’t arrive, not a big deal but if you are married to a moaning cow it’s grounds for divorce 🤪

So i reordered after there foolish scallywags failed to send the correct items …. And low and behold to my SUPRISE THE ORDER IS WRONG AGAIN

Didn’t send half the order most useless McDonald’s ever ?? Genuinely who have you hired that they can’t send a whole order

Order didnt include dips, again.

Always sauces missing especially on the share boxes. Last 2 time had items missing so that she of us ent without. No way to complain. Never answers the phone. Will not be ordering from netherfield again. Disgusting.

Order is stone cold and no sauce which was paid for

Great customer service from the driver

absolutely shocking service. never gets any better. last time we order from McDonald's. always forgetting order items and basic items such as straws, sauces and napkins. not good at all when order meals and every time missing items or wrong items.

Food was nice and warm , delivered with care

No staff interaction TouchType ordering to me confusing

Great delivery time within 20 minutes. food cold and missing items from order. contacted macdonalds and they said I need to contact just eat. I will be going to restaurant myself next time.

my food has not been delivered. The delivery man went to the wrong address.

Food cold and looked liked it had been thrown about.

no mcflurry, no bacon, cold chips

Orfered 2 apple pies received 1 and its cremated, ordered 2 mc flurries received 1, chicken nuggets cold terrible will not order again

Had to wait 30 more minutes for food than I was supposed to. Fries were cold and had no salt on, no straw and mcflurry completely melted.

I told you ages ago i was unhappy about the order as food was all cold and wet as drinks was spilled little bit left in cups. I order all the time from you or come down to the restaurant but now thinking other wise about using you as you never got back to me or sent money back for the order. I am really disappointed in this

My double cheese burger and sauce didn’t turn up and I’ve had no email about a refund!?

You know what you're getting with Mac Ds. No surprises. All good, fairly cheap and quick food if that's what you're after.

Very polite lady took my order and although I had to wait a few mins in the order bay ( Usually the case as it's not a common order) the same polite young lady brought my food. Really refreshing to see such good manners.

I dont know who you have working nights in this store. Every time i order at night there is something missing. Like tonight i have no sauce for my nuggets and my food was just dumped in the bag like staff dont care about the service they provide.

Waited an age. Friends meal was just left under the heat lamp for 15 mins. McRib was just the patty, a couple of onions and a splodge of sauce at one end. No sauces in the dispensers and sullen staff.

my kids got there dinner my dinner didn't arrive ,sent more drinks so same order of drinks but twice an my wrap .eal wasn't there pluss kids food was cold 😕

Its my regular LATTE / FLAT WHITE LOCATION , DOWN AT NEVO IN DARK COLD NOTTS AND THE STAFF ARE 100% ON TOP OF THEIR GAME AND CUSTOMER FRIENDLY. THATS MORE THAN I CAN SAY FOR ***. KFC IN NOTTS *** ..

Food never arrived but was marked down as delivered

Always at least one item wrong, usually the coffees

They sell fast food that's not a fast as it used to be.

Short orders. They always seem to miss something from your order. In my recent visits, they have left out muffins and apple pies and forgotten to put onions and pickle in the burgers, which made them taste plain and bland. On last visit, we arrived home to discover we had no fries at all and were also short of an apple pie. You need to check every order before leaving!

Unfortunately my food arrived cold again and I received half a cup of coffee as it had tipped over in couriers car. I’m afraid I will not be ordering again..

I got barley anything I ordered and the drinks spilt in the bag

got the buyer deal 2 burgers no chips came just the burgers what ever city I'm in and witch ever store I use yal always do.this sh t !

Absolutely shocking. Every time order food the order is wrong or missing several items. Never a straw or sauces. Would not recommend using delivery service at all.

My food was cold and the wrapper on the mc muffins was open

Never arrive complained and wasn’t given a refund. Had two other deliveries and they got here fine. Will not recommend just eat again as customers was no help

The best McD's chicken wrap I have ever had, thank you. And the brownie was delicious too. There was nothing left by me or my two grandkids, and I'm not a fast food fan.

Delivery was delivered within the time given however I only ordered 2 items and 1 is missing 🙄 no sauces I asked for either

food lovely, driver nice enough, unfortunately no sauces

We ordered our meal at 4.45pm it arrived around 6.30pm late. Not only that, it was not our order, it was someone else’s and didn’t add up to the value of ours (it was a happy meal). The delivery man asked me for my delivery number but clearly it wasn’t our food in the bag! I have taken a photo of the wrong order. I’ve called the restaurant several times & no answer. Even the delivery driver apologised for being late and said the restaurant was crazy busy. Good for them, but this is not the first time

Food could be a bit more warm other then that sound

first class place unbeatable coffee £1.39 and lovely staff.

Cold food , terrible service . Prioritising delivery over eating in. Don’t bother.

Food missing food was cold no straws for the drinks no serviettes. Very dissapointed yet again

Food was cold with hardly any sauce and no gherkins and one burger was missing.

food was stone cold 🥶 freezing

delivery driver spilt the drink everywhere

We got half of our meals , didn’t have no fries with any of the meals no sauce

Firstly! I ordered a 6 piece McNugget meal and my friend ordered a 9 piece and I only got 5 and he got 7, when we confronted the staff the manager had to calm one of the staff members down as they were getting angry. Secondly! After we told them about the nugget situation we looked in the kitchen and it was filthy and looked as if they’d been throwing food on the ground (photo underneath) the manager was very kind and sorted out our issues but as they say a ship is only as good as the captain. I believe a restructuring of staff is in order. There was also a bunch of cleaning stuff left astruned by the entrance, a seriously tripping hazard for paying customers! Jeremy Carlile

I ordered 9 nuggets and only received 7. Manager was cool and sorted it out. My friend then opened his 6 nugget box to find only 5. Didn't complain because worker in the back seemed visibly aggravated after the first complaint. Food was pretty decent tho and the manager was nice about the situation. much love

Another bad review to add to all of the others I see here. Absolutely zero salad or garnish on any burgers, everything cold, fries half filled, sauces missing. Fast service but at the loss of quality. Rubbish

Absolutely freezing cold when I received the order

got my entire order correct and sauces! No straw but thats ok

Food was cold. Lid had come of my drink. Bag was soaked.

Waited over twenty minutes food was cold

This place is TOTALLY a complete and utter nightmare! The Husband & wife team that owns quite a lot of Nottinham's McDonalds are in my opinion the reason why! They are badly managed and run, caring more about their PROFITS than they do the customer who pays them their wage! WHAT ARE YOU GUARANTEED from these establishments..... * LOTS and LOTS of Inexperienced YOUNG and full of attitude crew members. Who learn as they go along how to be RUDE, IMPOLITE, CAREFREE AND DISMISSIVE to all their paying customers. Thus resulting in..... * SUPER LONG waiting times! Around 40 minutes on my last visit! * Super COLD & STALE food. That lacks substance. * An Atmosphere that's very volatile due to the increasing number of unhappy customers! The list is endless.... SOLUTION: LET'S BRING ON WENDY'S!!! 😉

Poor service staff are rude and make you wait for food. Food is cold and not worth the money. Delivery driver was left waiting for almost 2 hours the manager Morgan was so rude to him. Poor guy is trying to earn a living kept asking for assistance and was repeatedly ignored. The driver left without the customers order and over heard him talking and saying he doesn’t get paid if he doesn’t complete the job. I honestly felt disgusted to witness that McDonald’s staff treated this chap like this.

No straw or condiments provided. fries cold

Horrible place , never gonna order again. It’s not the first time that this situation has happened to me in McDonald’s Netherfield. The worst place ever i’ve been to. Food came cold , all extras items were missing too. No pickle,onion and mustard at all.Not surprised while in that place are only working teenagers who are staring on their phones instead of working. I would never speed my money there again.

Driver who brought my food I want to give feedback to as he went above and beyond to resolve an issue upon delivery I’m really grateful thank you

today i ordered some fries ate one and found out it had NO SALT so we went back through the drive through told them the problem they got us new fries so we drove off and as i went to eat a fry it still had NO SALT so we call they didn’t answer we called 10 times and eventually they answer but it was a rude woman saying she knew better and that they definitely had salt on them and that we were lying so we asked for our money back or new fries with salt and she hung up she was very rude and the chips were DISCUSTING and costed £23 also rats run around the car park and the place isn’t very hygienic

We’ve ordered from this McDonald’s a few times and 9 times out of 10, there’s something missing from the order! Most of the time it’s been a full meal. We will not be ordering from this McDonald’s again!!

Food took ages to get here. Food was made at 4:20 and go delivered st 5:45

Wrong order delivered. Asked for 2 sausage and egg mcmuffin meals with orange juice. Received 2 double egg McMuffins, 5 hash browns and 1 small zero fat coke.

Ordered a Big Mac on the app, went in, grabbed it and left.

Terrible over hour late cold and I ordered it over 6 hours in advance

No ice so you get 25% less cola? To small building for that location, so staff shortages

the food was stone cold also didnt receive dips or straws for the drinks typical McDonald's

It’s a restaurant that does not put hygiene standards first. There is NO HOT WATER IN THE TOILETS and URINALS DONT FLUSH 🤢 It’s usually filthy and messy and very crowded with baby high chairs everywhere - who on earth is taking there young kids there to feed them this garbage! The self serve machines don’t print orders clearly to be legible either. Had to go there late night after a long motorway drive as not many alternative places to grab a quick bite to eat - will not be going back again unless desperate. Ordered a Sprite Zero and it just tasted like carbonated water, there was no Sprite in there!

Wrong milkshake delivered and missing sips, otherwise okay

Absolutely ridiculous delivery driver went to the wrong address had to walk to him by time the food came it was cold and had items missing also the breakfast roll was open slightly im absolutely appalled by the service

The food was cold when I got it,

items missing again, food tasted old