McDonald's in Gedling

Busy venue like most McD's.... Lots of staff in cooking/prep area Customer Service about a 7 outta 10. As a nice day sat out side, Touch screen ordering I dont use that facility as there was sticky fingerprints all over,

Big Mac disappointing. Far too much shredded lettuce. They should call it a lettuce burger!

Our food had most of the items missing and what we did get was cold. I would like a refund plwase, this isn't good enough.

The order arrived cold. We ordered milkshakes but they didn’t send any straws to drink them. We also had a few items missing from our order. Not good enough.

Once again spilt drink and cold fries

order 2 Minecraft big mac meal larger one got one larger othercone was small Minecraft big mac meal order medium big mac meal and it only come with one burger and no toy on the big mac meal lager

missing three triple cheeseburgers which is over£10 lost

We ordered a Macdonalds at 5.20pm 30/3/2025. It did not arrive. I tried to cancel the order but impossible to do it. At 9.40pm. There is a message saying it has been delivered. I was near the door at this time and the smart doorbell did not ring. There was no delivery. The doorbell would have rung. I looked outside and there was no delivery. This order was expensive It was over £22. The money has been taken off my credit card. I want a refund please for non delivery. Ruth Bruce 64 NG4 4DT.

overcharged me missed half my order didn't get a milkshake got a coke that was spilled everywhere

Food was cold on arrival No exact delivery times were given

Food cold and no sauces. Total garbage

Neglected to include sauces despite requesting and paying for them! I WANT NETHER SAUCE

Meal was great just a young lad got the order wrong then told me I did not order my item lady was lovely and really helpful tho thanks

This is third I’ve paid for sauce and not got it!

Food was delivered 1 hour and 30 minutes after I ordered it, with no ability to get a refund to cancel as I would be late for work.

Food was cold coffee was spilled only got half a cup..fries was hard and bland

As always the fries were cold and the sauce was missing. I do still order in the hope that it will improve because the burgers are nice.

Food arrived and chips were cold. I ordered a maltesers mc flurry and was given an Oreo mc flurry. We ordered sauces that were not given, straws and spoons for the mc flurry’s weren’t given either.

Chips were cold and delivery time was meant to be 5.25 arrived at 6.05

Drink where spilt and food was freezing

delivery time was good. everything else appalling. items missing etc.

First time we've been to this branch, it was busy on a Sunday afternoon. Our order was 100% correct and was quick. No issues at all

no cheese burger, no sweet chilli dip, no ketchup dip came with my order

THE FOOD WAS COLD AND TASTELESS. NEVER AGAIN AND VERY EXPENSIVE FOR WHAT I GOT

Cold and took nearly two hours! We are ten mins away! Utterly abysmal service!

Slowest McDonalds in the world. Flat drinks too :(

Forgot half of the order and it was freezing cold…. Absolute clowns

Only the entire main meal missing this time. Absolute disgrace!

Lovely staff, the staff makes waiting there worth it but the store is just small. Now that the sun is out its fine but when its cold the store feels small

Very nice deliverer, very polite

I paid money for dips that didn’t even get put in the bag

Ordered a medium banana milkshake but received a strawberry milkshake

Food missing as well from order

Forgot happy meal and burger again i don’t understand it !!!!!

We ordered the food at 6am to be delivered at 8am! We had a funeral to attend! Why did the food NOT turn up until 8.30 and it was cold!

Food was just rammed and crushed into one bag which made the food damaged/crush

Food was cold to warm and the drink came without a straw,no good for drinking a shake.

Worse experience ever!! Turned up 2 hours after ordering went and fetched it myself I want a refund !!

No McFlurry! How is it this difficult?

received food from a totally different company to what I ordered from

Food was cold wrong didn’t have stuff in what we wanted and had stuff we didn’t want brews didn’t have no milk or suger

Driver constantly kept being changed and went the wrong direction multiple times. All my food was cold due to how long the food took to come.

Quite possibly the most useless McDonald’s branch in England. If it isn’t cold fries, it’s forgotten food. Management needs replacing ASAP as 8/10 of the staff here are useless.

food was late, waited 1hr45 minutes. food arrived cold

Took over 3 hours to arrive when it finally did it was stone cold, the driver said he would cancel the order

Absolutely shocking. 2 hours to be delivered, and I think the food must have been sat there for 2 hours waiting to be picked up to be delivered. Was all stone cold.

order was late and had to call thr restaurant myself to find out where it was, when it finally arrived it was stone cold and the order was wrong will not ne ordering again

Milk shake and ice cream machine is always breaking down Generally not very warm inside

Third occasion ordering a take away from here two occasions my order has been wrong where food has been missed off. How can the staff get it so wrong they wasn't even busy. Really poor customer service

Absolutely shocking can tell why they work at mcdonalds

Completely shocking , food came 3 hours late! No answer from the restaurant, eventually came and missing most items! AVOID

the order was delivered 2 hours after ordering it! when it arrived finally, the cartons of fries were only half filled, the big macs arrived with out salad and sauce! An absolute disgrace of service that took 2 hours to be delivered!

never arrived waiting for a refund

the food was cold and no dips

Order was late and items were missing, again.

Tend to come here as a stop when visiting the retail park, just wanted to write this review to compliment the staff member Gabriel, his service was welcoming and he genuinely made me think of how I've never felt the service he provided from a staff member at McDonalds. Props to Gabriel.

Cold food even thought order arrived on time. Half my coke was spilt at the bottom of the bag, straws and ketchup missing and fries look like half of them are missing as well

Things we're missing food that arrived poor quality and badly wrapped

Very nice and a very polite person would recommend them. Couldn’t ask for much better. The order was 100% correct the the delivery driver was so polite.

Food is really cold!!!!! Didn’t get my sauce. Missed my fries.

Another order that took over an hour to be delivered

it only got delivered quickly because they gave me the wrong order that was stone cold

the order took 2 hours. had removed items and food was cold. appauled

watched the courier on the map go straight past my road up to Carlton. Back to the restaurant but still with my order. Food was STONE COLD because he had it for almost an hour. £1.77 refund on a £10 order. No answer when calling the restaurant. So disappointing that the courier lied when I asked him about it. And now I'm so hungry I could eat a scabby 'oss! Come on courier man, have a bit more pride in yourself.

Food was quite cold but tasted good

Mcdonald took thier time 1 hour to prepare the food and driver went the wrong way and took longer to deliver. food was cold

sent me wrong food. driver refused to take back

Ordered Large Mccrispy and the chicken was undercooked

The food hasn’t came I’ve had to drive down and check now

Ordered 2 sausage and egg muffin meals, hash browns arrived but no muffins 😢

I payed for a large chocolate milkshake, but got a hot chocolate in steed

never received my order.thats the second time it's happened. can u give me a full refund thanks

there was no straws for the drinks, no sauces that I paid for and no spoon for the mcflurry

Food wasn’t delivered at all ?

cold food. I noticed the driver went yhe long way here

Spot on as usual, Cheers, John.

Kept informed with regular delivery updates. Food all good to eat

The worst experience I've ever had in a McDonald's, I went on a Saturday so expected a slight delay, I took my little girl as a reward for winning an award at school that week for reading. 15.38 I placed my order via there app and after 20 mins asked for a rough eta, I was told they were very busy and as soon as possible. 14 minutes later (SO 34 MINIUTES after ordering) the food came to the counter, when I got it EVERYTHING was cold or alittle warm. I took it straight back and they said they could recook it all but there would be another wait, I asked for a refund and gave my feedback to which I did jot even get an apologise. There must of been 20 unclaimed drinks on the table and what looked like about 30 to 40 items just sitting there in the end of there construction line, NO ONE apart from young people were on the front, all of them stressed and all the management team were in the cooking area's, it was just shocking... avoid as especially at peak times, it not the colleagues fault as only one of them had any stars on there badge, leadership need to take a serious look at how things are running in here, My little girl was gutted so I took her to Greggs on the park which was busy but running smoothly.

Order, sit-down, wait for food and then eat. How convenient.

My order wasn’t complete the sauce and muffin was missing😨

La mayoría de las veces es un lugar concurrido y puede tardar unos minutos, pero puede ser muy bueno dependiendo de lo que el personal está en , especialmente cuando el buen gerente con gafas está en

got the wrong milkshake and wrap came with sauce when asked for no sauce

Deliverer was so nice and polite

The driver didn’t know where he was going parked in the wrong place. My food was stone cold and half of it was missing. I ordered large 5 chicken select meal no fires arrived and this was the same issue with medium 3 chicken select meal no fires. Half my order was missing.

The food wasn’t just cold but the nuggets and fries were stale. There is no way they had been cooked anywhere near the time I ordered. The nuggets were actually inedible. Complete waste of money. And as always, no dips in the bag. Why bother asking which dips people want if you never put them in the bag?

Food was cold on arrival had to re-heat the whole meal. Drink had leaked everywhere.

Food great but no dips left as was requested

Yet again the store didnt send the salsa that comes with the dippers. And the driver made me come out and down the road to collect it from his car

good - everything arrived except straws but that's ok. arrived warm but can't complain as McDonald's is only hot if you eat it in the restaurant anyway!

Delivery driver extremely friendly and helpful which is exactly what I needed this morning as a brand new mum trying to fulfil her food needs during a difficult early morning with baby.

Food is cold n had to wait an hr

Food was cold especially the chips and chicken nuggets. Also forgot to give me the coke from the quarter pounder meal

Food took over an hour to come from 10 minuets up the road. Nothing was communicated about the order being delayed. Food was cold when it arrived and items missing.

driver didn't come to my address. didn't call me. and when I came out to find help was there. he was rude and claimed to had been waiting half an hour (why would you be waiting that long without contacting the person). at the same time having a good old conversation on his phone. so that was why he didn't contact me

Still the best. Value, service and atmosphere. Great for children, families, older people and middle age. Touches all bases unlike competitors. 👍

Did not arrive, but got marked as delivered

I wrote a note stateing on the order to not forget the dips and yet again there’s no dip

Cada vez que visitamos el McDonald’s en coche en el parque empresarial Colwick Colocar su es muy pobre el personal no parece tener suficiente formación para tratar con los clientes Otro asunto cada tres visitas dos de cada tres visitas que no tienen batidos de leche es esto la culpa de los gerentes o McDonalds Y hoy ni siquiera tenían monedas pequeñas para darme mi cambio y la respuesta fue ¿quieres tu cambio Luego en el siguiente escritorio recibí mi bolsa de comida llena y pregunto si es todo lo que hay en la bolsa. El servidor dijo que sí, es todo, pero justo antes de irme pregunto si hay leche en la bolsa. Ella dijo que lo siento, no. Está aquí al lado de la máquina de bebidas. Por favor, ¿alguien puede darle al personal la formación adecuada o personal nuevo? Si esto fuera solo una vez no seria un problema pero cada vez que vamos siempre hay un problema Algo que falta, etc. ONE STAR

i never get straws and napkins from this McDonald's iv asked on delivery notes and still not got them.. it's every time I order from this place. and the food is always cold .

McDonald’s can’t make an order to the standard expected.