Double Dragon in St Edmundsbury

was told it would be 10 minutes after it due time, nearly 40 minutes late

Called the stored to find out where the food was, was told it had left already but would be another 10 minutes. Food was cold when it arrived, had to microwave the food we thought was edible, which was the noodles, chicken and ribs, binned all else

hadn't ordered for a few months as last time quality was poor nothing has changed quality awful fat all in the balls and hardly any pork in the rice

they marked as delivered twice when it hadn't. everytime I called they just said it's coming. I understand it may be to do with stats and service, but being realistic with times is probably best then it won't irritate customers. you should have a delivery within 2.5hrs rather than a 25-40mins. it did eventually turn up, but by then I ordered elsewhere as I assumed it wasn't arriving.

Was meant to receive my order at 8.45 my order just arrived now at 10.10. Luke warm. Also kept getting told the delivery was 5 mins away when it wasn’t. Very unhappy.

It was delivery and not eat in so I have been real generous with the Atmosphere rating. This Chinese food WS at least 2-3 days old. It looked wrong and didn’t even smell of anything and was dry and tasteless. I called to complain. I think a lot of people clearly do as the guy who answered was really practiced at not caring and seemed aware that his food was gross. We didn’t eat it, it just looked old and off and not safe.

Just impressed with the quality and that the food was hot! Great.

Delivered on time, food ok but for some reason the 1/4 duck was chopped up really fine and in a tin foil dish so had no crispy element to it which was a shame.

Food was over an hour late. The poor delivery driver called me to apologise as she'd just been give my order and saw the time I ordered it. Food was luke warm at best. don't expect to order a meal and have to re-heat it before I can eat it

Over 2 hours to get the wrong order sent to us! 4 phone calls chasing the order, 3 times lied to on delivery times for the wrong meal to be delivered! Absolutely abysmal seservice. This will be the last time we will ever order from here. I cancelled order at 2 hours (10pm at this point), I requested a refund which was denied. I'll be moving service process away from Just Eat also. Order at your own risk, you might get your food? You might not!

Driver was very professional polite and friendly

Had a Chinese from here last night and it was disgusting Never again

Just eat said wait time 25-45minutes. Updated to 1-1.5 hour wait. Waited 2 hours and 20 mins. Unacceptable. Food itself was average.

2 and half hours after ordering, the food finally arrived. Food was lukewarm warm. Poor communication when restaurant was called to chase order. Not good enough.

I received someone else’s order

I had to phone the restaurant as my order hadn't come it finally arrived an hour late

the sweet n sour balls tasted old, onions rings was over cooked n the chips tasted like they have been reheated

where's my food? nothing has been delivered!!!!!

Once the order arrived it was delicious. It was the delivery time which was the issue.

Nice food. Arrived hot but slightly late.

very nice food and hot when delivered

Waited 2 hours for delivery. Kept saying they would be 15 minutes. When it arrived it was cold and congealed. Crispy chilli beef was soggy and rice was all clumped together. Rubbish! Won't be ordering from here again.

worst I have ever had from here rice all clogged and pork balls soft and fatty absolutely awful

Waited for 2 and half hours for food delivery ans food was cold always use them will be going somewhere else in future this happen again food was awful never used again

was told twice it would be with us in 10 minutes, eventually turned up over an hour late.

They have told us it’s still going to be 20 mins and we asked to cancel it’s too late to eat now !!!

Lovely except ordered Singapore noodles and egg fried rice was delivered.

Amazing food and delivered in good time, good portion sizes too, can’t fault it :)

quality was great 15mins after latest delivery time but not the end of the world.

Food was awful and will not order again that’s for sure, but delivery was amazing!

Usually order from here with no issue, last night we ordered specifically made the delivery time 1920 as we were out and would be home at 1915 to get a call from the delivery driver at 1850 saying

Food was in edible didn’t get refund don’t waist your money there a lot better about

food was over an hour late. was told we would be given a 10 pound voucher to use next time. not received. terrible customer service

A very enjoyable meal.....well done

Received veg spring rolls instead of duck spring rolls

Food was very bland & cold. Bottle of coke arrived warm. Overall really disappointed with the quality

Called over and over for my party food, took 2 hours longer than estimated I want money back as guests left before the food arrived

Great tasting food, plenty of it and delivered quickly

always piping hot food and friendly delivery drivers

Order nearly an hour late, food tastes like it's been reheated numerous time. Couldn't get hold of restaurant. Called numerous times after the first call to check where the order was with no answer. Appalling.

called to check where order is, told ten minutes - still no order has arrived after 25 minutes. absolutely ridiculous and no answer from restaurant.

One of the best Chinese I have had in a long time, food was nice and hot too

absolutely delicious!! all hot even 45 mins after arrived!

This has been bar far the best I’ve ever had from you. Fresh, hot n tasty unlike previous time. Was amazing tonight.

Ordered the egg fried rice & onion rings, both items arrived cold, the egg fried rice tasted bland, free rice crackers tasted stale, the only edible item was the duck spring rolls.

Delivery was on time but the food wasn’t that good didn’t have no flour to it and didn’t taste how it should

amazing food as always. & always enough spare for tomorrow.

Food was very late. The driver said “sorry it’s late, I don’t even work for him”.

I can’t comment on the quality because the order was still hasn’t arrived! If a restaurant can not meet the time scheduled. Don’t be on just eat. Not good enough. And it’s a reflection on Just eat!

over 2 hours to be told it will be another hour they've lost our order and decided to call it quits and get the order refunded

Food really late and didn't make it extra hot very disappointing

delivered the wrong food over an hour late. Got somebody else's order. GDPR failure as I had their telephone number and address. Called them and they had our order, address and telephone number. Completed incompetent!!! Absolutely awful!!! Will never use again and should be struck off the app

What happened? This used to be my favorite Chinese, but it's gone downhill.. It used to take 45 minutes at most to deliver, but we received it 2 and half hours later after ordering. According to the driver, there's ONE cook running the entire kitchen! If you can't deal with so many orders, stop taking them. I really don't like to leave bad reviews but it's pretty bad. I don't want to have to give up on them, the food is amazing (hence 2 stars) UPDATE 3/24 - I didn't want to give up on them so I tried them again a few times over the last 9 months, and service seems to have improved, though still not the best. I waited between 45-80 minutes

had to wait almost an hour for delivery after the order already being late

The app says my food has been delivered and to enjoy it yet. It has not been delivered. It’s not here no delivery.

food was shocking arrived far tobquick like it was reheated awful mist went in the bin

rice seemed dry and stuck together and chicken was all grisly and not nice

I placed an order for collection was told cash only yet once arrived there was card on the window I questioned them about this and was told “no cash only” any way I got my order the food was disgusting the egg fried rice was like slosh chicken balls was over done and noodles was so dry, the lake avenue one is lovely but unfortunately is shut on Tuesdays which is why I went to this one… never again🤮

Was late and didn’t taste fresh

food was very good the driver was very polite.

Food was ok and it was hot. Delivery was poor. Gave over an hour for delivery but was 15 mins after that.

Horrible experience - never again. Originally waited an hour for 'it' to arrive.. when it didn't arrive by its later time, we called the restaurant who told us they would look into it and didn't call us back. Called again, 20 minutes later they said it would be 10 minutes. Another 45 minutes later, it arrived.... not sure how many times it had been reheated chicken was chewy. Too much badly cut veg thrown into the dishes - turned my stomach. Waited 2 hours 40 minutes in total for a disgusting meal - refused to give any sort of refund or recognition for horrible experience.

So late. And then was offered £5, for me to ask the delivery driver for £5, then the delivery driver said he had no money and have since been refused a refund

Steer clear of this restaurant at all costs. My recent experience was a complete nightmare. Despite enduring a three-hour wait for delivery, the food arrived cold and unappetising. Even the cucumber salad was warmer than the other dishes. When I called the restaurant to ask where our food was, the staff member I spoke to rudely suggested that I collect the order myself. There was no effort to make amends or compensate for the poor service. This establishment clearly has no regard for its customers. Save yourself the trouble and order elsewhere.

Use this takeaway regularly and tonight they were well over an hour later than the estimated time which was already an hour. The order was also incorrect and no refund offered. Really disappointed. Will choose alternative business in future

absolutely phenomenal thank you for the amazing meal

This will be the last time I order, which is a shame, but mistakes are happening more and more frequently. A fair few times, we haven’t received prawn crackers- an absolute staple on any Chinese order. This time, the ‘free drink’ didn’t turn up. Yes, I know it’s free, but they advertise it and after paying £56 for a Chinese, I don’t think they should be missing things out.

Food took 2 hours from confirmation to show up and was cold. Taste was good but disappointing that it took so long and was cold.

I’m fed up with hit and miss Chinese take away, this firmly falls into this category, first time using was really good, but alas tonight what a different story, took 3 hours for good to arrive, then was cold and VERY greasy, was difficult to get hold of the restaurant as line was constantly engaged, then when you did get through the person wasn’t very helpful, and you can hear the kitchen and what can only be described as what sounded like a Chinese Gordon Ramsey shouting and clearly demanding,

AVOID!!! Do not order from here... unless you have all the time in the world to wait for food. After 2 hours, we still had not received our food. Eventually, I get through to the restaurant, to be told the food is being prepared in the kitchen and will be another 20 minutes. Asked for a refund, and they offered a can of drink, then fortune cookies, then £5 refund and then £10 refund. The person taking the call had to ask his "boss." Eventually saying that it's his fault and apologetic... Will be giving me a full refund and cancelled my order. Now, 2 hours later, I'm on the hunt for food again. Absolute waste of time. The only reason why I gave the food a bad rating is because I never received it.

Almost 1.5hrs late currently as I write this and I seem to not learn my lesson the first time I've ordered. Wanted family to eat something and chill on a Saturday night, ordered at 7pm, now almost 9pm. Called restaurant at 8pm and said they're cooking it now. How is it taking this long?! Seriously bad service, lack of updates. Shame because food tastes great... when it comes. Really cannot recommend this place. If you want something in good time, go elsewhere. Asked for refund as still not here.

because it was late the food was cold

Special fried rice was very soggy and mushy with little flavour, salt and pepper mix was tasty but did not receive any crispy seaweed as described. Order was 50 minutes late

Great food, great take away, but the order was wrong, communication via just eat is difficult and the driver was late

Stupidly late. Shocking communication with both the resturant and just eat. Food was freezing cold!

Nice it was earlier than expected. food was lovely as always. won't go anywhere else.

Delivery easy, no issues. A lot better now we don’t have to have cash for delivery drivers. Although just a note that sometimes people aren’t always home 30 mins before delivery. I was and happy with my food

Not happy double dragon u r thd best but not happy with cold food

Food on time and still hot, great service

not a problem being early was a bonus

The food was horrible dry and freezing cold.. the delivery time was supposed to be 7-45 the food finally got delivered at 9-15 pore service!

Been waiting over 2 hours and it is still not here worst service ever when called the restaurant just said it will be 20 mins and that was 35 minutes ago

Still waiting for my food said it was delivered enjoy your meal. Nothing arrived.

Worst Chinese takeaway I've ever had! Food was cold and inedible - avoid!!

Never turned up no refund !!!!!!! Why is there no option for no delivery??? Will never use again

do not order from these people

Almost 2 hours late and missing part of a meal.

Only ordered prawn crackers, sauce and prawn toast and took 1.5 hours - wouldn’t use again sadly

Friendly service on arrival. Food arrived as requested on preferences made, thank you. Great quality, good value and friendly delivery!

I was a bit scared to order from Double Dragon as the last time my order didn't arrive. But this time it came during the estimated time and the food was still warm. Prawn crackers and vegetable spring rolls came as extra for free. Very happy with it.

Late!!! Rang 3 times, girl was honest and said to me it was late cooking which was fine as it wasnt her fault, then called 2 more times and was told by someone else it was leaving, then it would be 10 mins! Ordered at 7.30... delivery said 8.35.....finally got our

Always super late. Great food and price whenever it does arrive... IF it arrives

Possibly the worst Chinese I've ever had, delivered cold, and if that was Salt & Pepper then the Pope's a Protestant.

Late delivery, when arrived was luke warm. Portion size of chips was horrific for the money, and all soft and soggy unfortunately. Would not recommend or go back.

not first time for there for late delivery and prawn toast only just edible

My current favorite Chinese. I tried another once and it just wasn't as. Good.

Decent food, good value, delivered within the time slot by a polite chap.

very bland food , very watery sauce

My prawn balls were over cooked and hard,a shame normaly good ?

Nearly 2 hours late, communication from the restaurant was appalling. After about 2 hours one of the drivers called to let us know they were on their way. The owner of the restaurant need to work on their communication with their drivers rather than guessing “10minutes”. The food was nice but did arrive cold.