Domino's Pizza - Sittingbourne in Swale

The restaurant is always clean, and their products are displayed correctly. The staff is very friendly and the food tastes delicious. The atmosphere is also good.

Not nice at all the sauce tasted off Should of trusted the 3.5 reviews 🤦🏽‍♂️

Food was perfect & tasty 😋 ,delivery was great and staff were very friendly and polite too.

Been waiting hour an half for my food phone up after an hour can’t give me a straight answer about my food and ends the phone also still waiting domino’s ……..

Nice pizza, ordered via the app. Had to wait a few minutes after the app said pizza was ready, before it actually was, but otherwise no complaints.

Lovely pizza. Much better than local pizza hut.

Don’t cancel your order because your never get your money back! Awful customer service and still attempting to get my money back to this date! Great How they treat a loyal customer!

lovely staff with great common sense.after breaking down in an area I don’t know,with a long wait for recovery,hungry,2 local pizza shops wouldn’t help me,3rd attempt dominos,3rd x lucky great knowledge of my location derelict location.25 mins later pizza arrives fresh and hot.thank you so much top top customer service

I ordered from just eat I leave a note with details code to gate paid for delivery like 3£ and I received a call that my pizza wait for me outside to gate

Ordered a meal through the domino app for a delivery. The meal was delivered on time to my home address, only one item was missing in my order. I was calling the Sittingbourne branch and after 5 attempts of contacting them, told them of the missing item. Waited up to 2 hours for them send delivery the missing item however I called them again demanding for the item to be sent or I’ll go round to the branch asking for my money back. I never received such a poor service, I feel very disgusted with the way they handled my situation. The lady on the telephone was giving me false information about them sending someone out to delivery my missing item. I got very annoyed with her bed she misled me on the so called information. All I kept on hearing from her “ I’m sorry, I understand” I heard all this phrase before and I wouldn’t be made a fool, I will never order anything from the domino app again because placing orders online is not alway reliable compared to ordering items in person.

Terrible service at Sittingbourne dominos thy lost my custom to big boys pizza thy have a better customer service an the food is much better

Pizza too greasy compared to competitors

Absolutely vile food and even worse staff. Really rude and very unprofessional. I will never order again and i hope they go out of business honestly. Or at very least get new staff who care. Dirty horrible dive. Avoid like the plague.

Late night pick up following an eye operation. Just what the doctor ordered, so to speak. Manager very accommodating.

ORDERED A PIZZA ON JUST EAT TO DEL AND THIS WAS DEL TO ME AND THEY MARKED IT AS DEL SO I HAVEN'T HAD A REFUND ROBBING B*******S

Second time when my pizza is not coming and they have no idea what happened. When i call they say is a remake sorry is coming but nothing.

Had a lot of respect for this place up until my last order. Spent £30 for them to mess up the order with the wrong bases. I called at the time and they sent out another order to us. On the second order, they messed up the toppings. I called them again and because they have hardly any staff, the manager couldn't be bothered to deliver to us for a third time in one night so offered us an order on the house next time we order. Tonight I have tried to obtain this but at first the manager couldn't remember anything about this discussion we had. After spending 10 minutes talking to his colleagues, he then as if by magic us, but refused to agree what he had promised us. As a result, I am writing this review as the manager has failed to deliver satisfactory food, deliver satisfactory service, and has very clearly just lied through his teeth to me. Won't be ordering again, and please don't waste your time customers. Just go elsewhere.

I like Dominos pizzas. Definitely have a few favourites and delivery has always been fairly quickly. Staff have been brilliant. So far, so good. Happy with their food and service.

“Sorry we don’t have spoons and tissues lol this is a delivery site, enjoy your ice cream”. This the exact word I got told from the employee after requesting them nicely

Thanks to the person who cloned my old card details,I hope you choked on what you ordered and in 8/12:hrs your body turned itself inside out with numerous food Bourne infections.

Advertising 9.5' pizza for £8 BUT you have to go through the DEALS section otherwise they rip you off at £14.99 as they did with us! £32 incl delivery for 2 x 9.5 inch pizza! Wouldn't even consider refunding half of it. ABSOLUTELY DISGUSTING in these times. Will NEVER order from this shop again.

The young lady on the counter/phones was very helpful. Thank you so.much for your help

Food was terrible the price is insanely high the quality of the pizza are not the best for the money .

Fast collection time great taste

Pizza arrived hot and on time ,I would order again.

Unable to order a dairy free option online, called up to the store and explicitly said multiple there is a dairy allergy. The pizza arrived with regular cheese and stuffed crust. Basic food and safety hygiene was completely missed and could have killed one of the consumers. They remade the order and collected the previous one. Overall very disappointing.

10/10 speedy delivery. 10/10 pizza best we ever had. Don't waste your time or money anywhere else. Staff are excellent

Ordered the family pizza for a treat. Expensive even with the 50% off voucher and hair on 2 of the 4 pizzas ordered!! Don't think we will eat from here again. I would not recommend!

Terrible service, rude guy, it was as if I was bothering him for ordering lunch. He completely put me off my dominos. #threwaway

Very Friendly and helpful staff. Quick service. Hot fast food. Lovely classic dominos. My brother accidentally ordered to the wrong dominos restaurant and they helped solve the problem so quickly. Great!

19th July @ 18:51 pizza ordered 19:50 app says delivered 20:45 pizza still not arrived so drove to the store to find out where it had gone? Been informed it was delivered and that they could only offer a refund. Would take 2 days. 22nd July no refund received, so called store, didn't care and just said it would take another couple of days. 25th July drove to store again as still no refund received, not bothered and was just told it will take another couple of days 27th July called store to ask where refund was and was told it had been accepted after a week and was only just processing so would take a couple of days until I received it. Roll on 29th July still no refund drive to the shop again to ask when they will eventually refund me for the pizza I didn't recieve? Fobbed off again with a response of it will be paid in a couple of days..... Back in store again to ask where this refund was on 3rd of August 2 weeks after originally asking for the refund.... not bothered didn't care and just told it will still take a couple of days!!!! Was getting a little frustrated now as waiting, visiting the store and calling up to ask about it wasn't working. 4th August called to ask why it was taking so long and was told it was with head office and they were the ones holding up the refund so I had to call then. 4th August called head office to find out more information, they knew nothing about it (another lie from the store, what a surprise....) head office did at leave respond with a email to say the are looking into it and will contact the franchise manager and see why it hasn't been paid and will contact me withing 5 days.... 11th August... not quite sure what to do now as been over 3 weeks waiting for my refund, several visits to the store, phone calls etc so out of pocket a lot more now than just for the invisible pizza that was delivered and unsurprisingly was not very fulfilling! Still no refund, no response from anyone and will no go back until its been resolved. Shame really as up until recently was by far the best pizza in the area, now has turned into a a shower of excrement.

Missing pizza that we have paid for and took 3 times to get through for them to answer. Not happy with this delivery. When we spent £30.

Pizza ordered just after 8pm. App says delivery was 60mins approx. At 10pm, app says “delivered”. I did not receive pizza. I drove to the store and the manager said “the app isn’t up to date as we’re very busy. I will make your order now”!!!! I received pizza at 10.28pm without a refund or compensation. Not even for the delivery fee that’s I had paid, having just picked up the order myself!! I appreciate the staff are working hard, but the app should have been shut off rather than misleading people. I will no longer be placing a order for delivery.

I order pizza yesterday 19.07.2022 And My Pizza Didnt Come was waiting about 3hours try to call them noone answer! So i take TAXI And drive to Dominos ,They not even start banking my pizza ,Was waiting another 10min for my order ,total spend more than 30£ to get my order ,in this situation they should give pizza for free but nothing , And plus pay for delivery 1,99£ but there was no delivery , Will never order again from there ,worst place ever !!!!!!!!!!!!!!!!!!!!!

Absolutely appalling service, messed up our order, promised it was gonna be sorted but nothing received, when I rang the manger, or whoever was in charge was awful, didn’t care and wasn’t prepared to take any responsibility. Awful!!!

Sadly this has to be a 1 star from me, ordered a few weeks ago, pizza looked like it had been thrown into the box. Chicken strippers were cold. Thought i'd give them another chance. Pizza cold, potato wedges cold... sadly, will not use again... shame as they were good.

Would give this a zero if I could. No taste in the pizza. Took it back after trying 3 slices. Expected them to have replaced it with a better made pizza but nothing. There was no refund offered and they refused to make me another one. Not going back there. Wish i’d read the reviews before ordering.

Worked for this Dominos Franchise company for a few months. Good team however felt the Store Manager (Lucy) was somewhat unprofessional and rude to other colleagues, actually witnessed one of the Female Line production staff nearly in tears on a Friday Night after something went wrong with her Dog Barking remarks.

Good good and service. Try and avoid busy times.

Ordered pizza, 2 sides and a box of cookies. Pizza was great, however the cookies never arrived, phoned them told they're on their way, 2 hours later nothing, phoned again told they're on their way again. 3 hours later and nothing. Can't be bothered to call anymore.

Placed an order chicken wings were missing rang them up they said they would send them out but they never turned up. I wonder how many people they do that 2.

Cheerful staff, prompt service, lovely pizza

MEAT on a VEGAN pizza, store admitted it was beef and no way meat could have fallen onto it but they might have used the same cutter as the meat pizzas in our order, they don't offer refunds but can remake the pizza, why would I want another pizza 4 days after this awful service, ( person hasn't eaten meat for 17 years for religious reasons and had already eaten some other slices of pizza) no manager callbacks despite 2 phone calls to store and 2 emails to store on the email address they gave me and a store visit to resolve. Sent a driver quick enough to collect and take the pizza from me though.

Big mistake ordered after not ordering for ages order confirmed at 19:00 still not delivered at 20:30 and had text to say it left the store at 19:52 should have stuck to big boys pizza they never fail to deliver

GREAT pizza from here the other night.

The pizzas are good quality and it tests good also very filling. The price is slightly on the more expensive side though.

Not good overcharged again, been there twice in a year overcharged both times. 1st time they said funds would be credited to my account in 5 days...never happened. Tried the same tact this time but I refused. Manager came out not looking happy and refunded me on their pos terminal instantly. So why the theatrics about head office...refund will take 5 days...blah blah...would you prefer to order something extra....nothing better than a scammer.

Great service and really good food, they never disappoint.

Totally utterly disgusting service, ordered 2 pizzas waited 1hr 30mins driver couldnt find the address even after telling him where to go so took back to shop the choices wait 40mins for new pizza or get a refund. Cannot believe how awful the customer service.

Not a great experience tonight.... Ordered food, text message to say left branch at 17.59, called at 18.45 to ask where it was to be told it wouldn't be long, called again at 19.00, to be told they would call the driver. Didn't call me back so I called again at 19.15 to be told there was an issue with the app and actually it only left 20 mins before. Turned up eventually at 19.40, cheese had gone hard again where it was so cold so obviously had been in the car for the hour and half. Was offered two free large pizzas next time we order.... I'm highly doubtful that will be fulfilled though. We only kept the pizzas as kids were starving so reheated in the oven. Only ever had one problem in all the years I've ordered which was rectified within 20 mins which I why I keep ordering but after tonight I have to say I'm really disappointed with being lied to on not just one call but all 3.

Sometimes it is great, sometimes it could do with an extra minute or two in the oven to brown off the toppings. Staff are polite and friendly though and the whole time I've been ordering from here (7 years roughly) only had one order get messed up due to a lack of ingredients. I think that was an issue with ordering from the googleapp which doesn't seem to track each individual stores stock of ingredients. Also note that I always feel more satisfied with my order when I pay via cash, maybe it is a coincidence but my pizza is always cooked to perfection when bought with cash money lol

Takeaway pizzeria. They serve very quickly and the quality is typical of Dominos

I am fussy about pizza but I love Domino's. The crust just the way I love. Only downside is I come across someone very rude on the phone when I made a mistake with my crust a while back and been calling back straight away multiple times after I made my order, until someone finally pick up saying that my order is already in the oven and there is nothing they can do about it. Hopefully is one time incident.

Appalling. Cancelled a 27 quid order as their driver was 25 mins past the expected time and they had no clue when he was going to get to me. Asked for a refund, which they agreed upon- and I never got. Will never use this particular site again.

Driver in the white Ford Fiesta was really nice and kind food was warm and nice

Was snowing and can appreciate difficulties due to this but pizza was late Luke warm management was difficult !! don’t take my money and offer a service you can’t provide Next time close your website and stop your deliveries won’t you use you again

Absolutely incompetent! Useless staff, no manners or customer skills

We love our pizzas from Domino's.

We are regular customers, food is either fresh and warm or cold and chewy theres no in between so it's a gamble. However the fresh and warm pizzas they get right makes it worth it, which is why we keep coming back.

Awfull company, awfull pizza, awfull customer service, will never use these again and thats a promise.

Falsely advertised, said on door and online they close at 1am, waited outside and simply ignored my phone calls just to tell me there closed. Normally no issues but not willing to communicate

Great food. Always satisfied after! One thing I will say. Change the closing time to 12 instead of 1 as its misleading and now I canny have pizza. Thank you.

Delivery was fast & quick, I was surprised, & even more so when I opened the pizza box to discover all the cheese was burnt, pizza looked like it had a fight with the pizza chief & then the Oven. Sent it straight back from where it came from. I personally think dominos pizza’s are jus an hype, & overly priced. Had better pizza from local @ half the price. I’m boycotting Dominos jus how I boycotted Subway. Goodbye never to be seen again 👋

I am currently sitting in this store after being ignored by staff members for 5 minutes. Decided to order online in the end. Rude staff.

Was waiting an hour for 2 pizza’s i live 5 minutes around the corner... when the pizza’s arrived one was wrong too which then i had to wait another hour for them to deliver the correct pizza so me and my partner couldnt eat the same time👎🏼

Little bit expensive but fresh, good quality and tasty.

Ordered at Domino's. Staff friendly but busy. Waited about 10 minutes for a small peperami and cheese pizza. Cost £7.99 which I think is a bit too much. Otherwise, good food.

Was nice clean place would deffo go back there again

Ordered our pizzas at 18.15. Turned up at 19.15 with one part of our order missing. Sent order back after reminstrating with the delivery driver. Phoned the store and was told they would re-do the order. Ten minutes later the driver returned with the missing item, but the rest of order was warm at best. Sent it away again. At this point I drove to the store and was told that the order had been resent. I waited till 20.25 and called the store again. They redone the order and I collected it. I will say that we have been credited with two large pizzas and was given a bottle of drink and have never had such problems in the past but having to chase the store and eventually getting our pizzas two and a half hours later is unacceptable.

Driver didn't bother to read explicit instructions on how to find my house and got lost. Store couldn't get a hold of him, driver didn't call me to say he was lost, and he then turned up late with cold pizza and no apology

LAST WEDNESDAY.TRYED TO ORDER PIZZA FOR ME & SOME FRIENDS TRYED TO CONTACT THE SHOP BY PHONE SEVERELY TIMES HAD NO ANSWER. SO I WENT TO THE SHOP. WHERE APON I WAS TOLD THAT THEY DO NOT ACCEPT ORDERS BEFORE MIDDAY. LUCKILY THERE WAS ANOTHER PIZZA SHOP NEAR BY. SO MY MY BIRTHDAY PARTY WAS SAVED THIS DOES NOT GIVE ME ANY CONFIDENCE FUTURE FUNCTION I MIGHT HAVE

Saturday night was a nightmare. 1st they got my orders wrong and then when it did come, it was a bit cold in the middle. Made my opinions known to the manager but she didn't seem to be bothered. Would i go there again.....NO WAY!!!!

I had my order wrong (10/11/18) Saturday evening yeah , and I went there again and the blond girl who dealt with my case ( I don’t know the name, she told me she is the manager), was very unfriendly with me. I would never gonna order again

It’s dominos so it’s got to be good!

Bloody expensive for a pizza, I could have gone and had a posh sit down meal for cheaper! Quality isn't great either.

Phoned to make an order for me to collect young lady answered the phone told me to hold for 2 seconds it was actually 3 minutes then we she came back to the phone I started to give my order she interrupted said she couldn't hear me to call back on another line and hung up very ignorant and very rude I didn't call back in went to Pizza hut instead

Pizza vary from cold, poorly assembled and usually missing something like the dip. Occasionally you get a good one.

Domino's Pizza is a good choice for a take away.. either for a quick light snack or a bigger meal as there also do sides like potato wedges.. chicken strippers etc plus soft drinks. You can place your order & collect or have it delivered to your door.

Well i was so angry at papa John's for being rude on phone ended up not ordering. But they did me a favour because I got pizza from domino and it was delicious. So papa John's menu in bin no more from them stick to domino.

Not always the fastest, but is always the tastiest pizza in town

A pizza place. Very expensive for what it is

Great service helpful manager i messed up my order and he was happy to fix

Ordered a pizza at 7pm for delivery at 8pm. After two phone calls the pizza eventually arrived at 9:00pm. The pizza had barely any cheese on and was warm!!

the person i found on the phone was a young lady who was ver rude in deed tutting and huffing and thats when i could understand her

This place is getting worse and worse. Delivered pizza is always cold. Once I ordered it to be delivered about one hour later and they started preparing straight away. I could see from the online tracker they had it ready for about half an hour and then delivered. Today I tried collecting. One pizza was burned, with a very big part of crust with tomato or mozzarella. The other one was oval, with most of the toppings on one side and the rocket coming with it was black. Last time I eat there.

Good pizza, friendly staff, it's a takeaway what more do you expect.

Pro: Pizzas rock. Con: Prices suck.

Mmm. Great pizza cheap and delicious

Good tasty pizzas. Open til 3 am, so highly recommended for late night pizzas

Always prompt delivery and decent cooking and presentation. Good walk in deals. Staff usually good.

Because I deliver pizzas from here...........

Excellent dominos pizza branch 😊

Fast delivery and tastes good. Offers a great app and payment with PayPal. Can get some good deals.

Was a good experience with good food and had a wonderful time, the staff were friendly, but it was also extremely busy at the time too.