Domino's Pizza - Manchester - Whitefield in Bury

Ordered asked for no burger sauce over the top & cheesy fries. Recieved with sauce over the top & cheesy undercooked wedges. Phoned up, had music blaring & was called a liar saying we hadn't made alterations on the app we got what we ordered. Told to walk around as don't live far away & give it them back before they'd redo order. They then changed their mind after 5 minutes of back & forth, saying they'd do it for us but we had to give old order to driver (find by us, it was wrong & we weren't going to eat it due to allergies). Told it would be with us in 20 minutes max. Phoned back 25 minutes later same guy (shift manager called Leroy) to be laughed at & told its on its way. 8 minutes later we get it. Delivery driver was lovely. Put a complaint in online & a few days later got a call off a woman whom said she was the store manager. Eventually apologised saying she'd give us some free cheesy fries next time we ordered. Told her we wouldn't be then listed off a reel of problems we've had over the past few months & we were told we'd get a full refund. Never got a full refund. Contacted them back to ask why, told by a young lad he'd get manager to contact us, she never did. Tried a few days later to contact them again & my phone won't go through (think we might have been blocked). Contacted their head office nothing was done, emailed them nothing was done. Still a month later didn't get the refund store manager promised!!!. Food was wrong, inital pizzas were lukewarm, wedges instead of fries were hard & undercooked, called liars & shouted at down the phone by the "shift manager Leroy" laughed at down the phone, had music blaring down the phone. So unprofessional, rude. No respect to customers or to allergens (reason couldn't have the burger sauce over the top). Do disrespectful. Lost 3 loyal customers

Basically Milano’s now cough cough

Delicious pizza Staffs are very friendly I really love it 🦋

Used to be a semi regular customer, stopped ordering due to constant mistakes and issues with my food and orders. Regularly missing items from my order. Customer service don’t rectify any issues. Very poor

State of that pizza? When your paying as much as they charge id want some pizza doe it's as think as my patience right now. Avoid save your time and money.

I orders 12” cheese and tomato pizza with stuffed crust. We collected and took home. To which my grandson would eat. And Ian not surprised as it was horrendous hardly any sauce or cheese. Was just like a plain pizza dough pizza. If I lived closer I would fetch back for my money back Wayne

Never purchase from here as its cashless! Should be given a choice and not forced to use cards. There are people who can't or don't want to use cards. Discrimination.

Worst customer service ever waited an hour and half to have to order again took two payments and no idea when I’ll get the money back

I regularly on a daily basis order food from here. Today this is my second order as you can see from the app. I ordered a tuna jalapeño pizza but found ham on it. Upon reordering I had to complain Again as the person making my pizza did not wash his hands and therefore contaminated my tuna with pepperoni and ham! 3 managers on shift and my concerns have been totally disregarded 37 minutes later I’m still waiting for my order

Horrendous attitude from delivery driver couldn't give 2 **** that he didn't have half my order then rang the shop to be told it's definitely all been sent out. Shocking service bunch of ✊🏼💦

The dominoes app told me the pick up would be 15 mins .. it has now been 30 mins and my pizza is still not ready. The monitor in the shop has been staying “6 mins till ready” as the status for 20 mins. Usually excellent service but not on this occasion. A refund or discount would have been good for the inconvenience as kids got to go bed later than usual.

Missed an item off the order. Fair enough, it happens. Called three times over the course of 90 mins. Was told each time it was on the way. Never arrived.

Very poor food and service. Meat found on a vegan pizza. Unfortunately for me i picked it off and broke it up to see if it was meat so i couldnt prove it. Refused to send out a pizza without the evidence which is fair. You have niw lost a valued customer.

Absolutely disgusting food undercooked and burnt. When i rang up to get a refund they asked for the food back?😠 absolutely appalling I will be reporting this

If you are looking for great pizza options, your search ends here. Offers variety of options along with sides. Recommended

The dough was properly raw So disappointing Not recommended

After phoning store to ask where delivery was nearly 45 mins after ordering, was told it was out for delivery and then told it was still on warmer grill. Online app showed it was in quality check for at least 20 minutes. Was guaranteed hot food when delivered but turned up stone cold, had to use the microwave. Very poor service today.

the staff are very rude now it wasn’t like that few months back and i got my pizza undercooked 2 times now it’s a shame very very bad management atm

Horrible pizza rude staff the instore manager dosnt seem to have any manger skills overall a rip off

ordered collection on the phone firstly the guy was very slow and clearly didn’t understand what i was going on about, when i got there to collect my food a big fella was at the till he said what’s your name then pushed the box in my face when i asked for a dip he continued to not say a word to me and then i politely asked for the receipt he just pulled a dirty look at me and threw it on the box. NO CUSTOMER SERVICE skills what so ever. rudest encounter i’ve ever had with domino’s.

Nice little trick. Ordered chicken wings, nachos and pizza £25 on the deal then when it went through £30 a just a pizza. Never again, will sack you off like I did Papa Johns for similar bs tricks.

Tried to order over the phone but the guy had absolutely no idea what he was doing. "How much is a large create your own with 2 toppings?" Nearly three minutes to come back with an answer. Useless

The dairy free / vegan pizzas are not good, but at least they do some now.

Pretty bad all round. App says food delivered then you still wait a further half hour. Food missing but when you call the store they answer then leave you on hold for 10 minutes so you get bored and hang up!

Shame on this brand they not paying to new driver just use a week and they kick out shame shame on dominos brand

Brilliant Pizzas from dominos Whitefield branch. it is that time of the year when i post all my meals from 2022. lovely pizzas great staff- pricey but you get what you pay for - pizza excellence.

Just love domino's. Although it's the first time my order was wrong, still just amazing and friendly staff.

Terrible service Freezing cold pizza , phoned them they sent a remake after 1 hour - freezing cold and squashed !

Very nice ,everything Great, Food,friendly staff, qick order, thank you very much.

Just like to say that Domino's Whitefield are the best. Plus their driver who's been there 9 years apparently is such a nice guy and always is super reliable.

Terribly rude Pizza completely wrong & thrown together Rang and appalled at how I was spoke to Will not return

They didn't deliver and item off the order, they made one of the items wrong, franks hot wings, but plain?? the delivery driver didn't have a clue about the missing item. I told customer service in writing, provided them with the order number, the receipt, and the information, and they won't do anything about it. So basically from not providing the food I paid for, they have stolen that money from me.

Has a problem with an app order (possibly my fault, who knows), i called the store as 2x meat pizzas had been sent for my vegetarian daughters birthday treat, The lady who dealt with my panic stricken call was very calm and sorted it for the pizzas i wanted to be sent out asap. Disaster was avoided and i can’t thank the Whitfield team enough for their help. Great customer service and my girls enjoyed their pizza 👍

The person that just took my order was sound (I think he was called Daniel)

Awful delivery service. Mohammed tried to leave the food just outside of the flat as he was unwilling to come up. Explaining having disability, he was still reluctant to come up and kept giving excuse that it's the company's policy not to enter the building. We phoned the shop about the issue, and was informed the manager will call the following day. It's been a week now and no one called. It's disgraceful how they can treat people with disability this way.

We waited 45 minuets for our pizza at 8:30 at night. It then took us 5 minuets to get out of the car park as it was blocked exit by cars. But it was a great pizza but was it worth the wait? No not really

Such a nice place to eat. Taste is good but sometimes it feels that workers are high 😂 They act like they don't know anything. Seems like they are lost 🤣 But it's really a must try

Good place for mouth watering pizza.

Always on the expense side. Good for a treat, better than soggy greasy pizzas though.

Had a attitude because the line broken up and I asked her to say what I needed to hear again.

The food tonight was delicious. Thank you

Love dominos. Always dead quick and same tasty pizza every time

All good, pizza very tasty and hot, only 10 minutes wait

Brilliant service and great food.

This was not the first time I ordered and Im fussy with the shape of pizza, but these guys always make it how I like it 😃😎 patient and friendly customer service all times, cheers buds! 🙌🙌

Tried to order a pizza half with cheese and half without. Explained to them due to dr's orders cannot have cheese (why should the rest of the family not have cheese). All that i got 6old was they are not allowed to do half and half. When head office tells you something it means topping but management does have discretion. I will be speaking to the head office tomorrow

Excellent service. Around 10 minute wait from walking in and ordering. Friendly staff all working hard and efficiently. Pizzas delicious!

Ordered some chicken sides with our pizza and they weren’t cooked properly, either hard or very mushy. When we rang up about a refund they said we would have to drive to white field in order to show them the food wasn’t right. We were prepared to give photos, but they expected us to drive to return the items which is unacceptable

This pizza wasnt cooked you picked it up and all cheese fell off! There was no pepperoni onion only jalapeño an 3mm of constitututed chicken per piece and loads of tomato purée base cost £50 for a load of rubbish on our birthday meal! Never again

Always forget something. But food is good.

Ordered on the app and the status said delivered however the food had not arrived. 15 minutes later contacted the store to have a cocky female employee on the end of the phone. Another 15 minutes and the food finally arrived cold. Had to be reheated. Shocking because normally this branch have been good.

Order online and the delivery is always very quick. Pizzas are always still hot and enjoyable. The deals online are always worth having a look as you can get some amazing offers with huge discounts. Love the warm cookies and side of wedges. The drivers are always polite and friendly too. Highly recommend this place.

Hardly put any veg on the pizza, more cheese than anything else

Had to wait for over an hour for my pizza.. when it did turn up it was barely warm and didn't have the drink I ordered as well... rang the shop to get a bad attitude from the staff, really bad customer service....

Waited 2 hours for a pizza. Disgraceful customer service

I didn't want to give this even 1 star, the staff are extremely cocky, including the manager, I made a order and it never arrived and was blatantly refused a refund and received abuse over the phone from staff, I eventually got my refund over a month later by complaining directly to dominoes head quarters, who over ruled the stores decision, previous orders were not the best quality, especially for the price, this is the worst dominoes store I have ever come across, and I will never use them again and I would advise every one to stay well clear, there giving dominoes a bad name!!!!! Shame on the unprofessional staff that work here!!!! Stay well clear

Classic taste! Great deals! Everyone knows what the Dominos is about.! Highly recommended!!! Large parking space, Subway and Morrison just raund the corner. 👌

Just got two large pizzas and garlic bread delivered. Almost £30 for pizza that looks stale and burnt.

They’re always getting my order wrong but when they do get it correct, it’s very delicious.

Pizzas on special offer(half price!) Double the price normally so at those prices I like many don't bother with dominoes..but at half price there ok

So this place is good - efficient and clean. I waited less than 10 minutes for my 2 pizzas which is pretty fast I reckon. Only thing is that it is an open kitchen and staff were being a little colourful with their language. I didn't feel threatened or anything, but it just wasn't as professional as it could be. That's the only reason for the deduction of a star. Great in all other areas.

Last minute decision to get a pizza on my way home on a Sunday night. I pulled into the car park outside this one and used to app to order and get the walk-in deal on 2 for 1. I waited in the car for the app to confirm that it was in the oven and went inside. Not impressed, there were flyers on the floor, the staff seemed disorganised with no one knowing what was going on. The only counter server was also taking phone calls and almost every one included an apology for delay. There were three or four people milling about with delivery orders but no one helping out at the counter. It took ten minutes to get my order and in the time it took to get home on the other side of J17, so less than ten minutes, my order was warm at best. I ordered thin and crispy but because the topping stopped inches from the edge, each pizza was brittle and chewy. I won't bother again.

When you go on justeat and look at prices in comparison, they are waaaay too expensive. The pizzas are nice, but I'd rather have 3 standard pizzas from anywhere else than one nice one and still be hungry

anyone who gave five stars works there! it is shocking overpriced rubbish .go to pizza time instead its cheaper and much nicer

Use this store often, rarely have cause for complaint

What can i say nothing but tasty pizzas

Food is great here service can be some times slow but that is down tot he young staff having far to many orders to deal with at one time. Being able to track delivery driver on mobile phone app is great tho Great food

Pizza was late and this was the worst pizza I have ever had, total waste of money, I bined the food. This almost put me off pizzas altogether.

Awful service, was ignored for ten minutes when I first went in. When I finally managed to order I was told 20 minutes, 40 minutes later and the pizza had been left in the collection area despite me being stood at the counter and asking where it was. So the two pizzas we had were cold. Won't go there again.

Order and paid extra topping but didn’t get

Stood waiting for 20 minutes after my food should have been ready. My food was sat on a shelf with no stickers to confirm it was mine, the entire time I was waiting. Food was cold by the time I got to eat it

Love the Texas barbecue thin crust... Cheap to collect

Great service from the guy behind the counter. Standard good quality of pizza from Domino's

Ordered extra toppings didnt get also hardly any toppings on all small pieces , this place going to pot due to the great staff that work there drunk and drugged up

Average, when I was in there to pick up my order and didn't really enjoy what I saw. Some members of staff handling food look incredibly scruffy.

I ordered a chicken feast with bacon and was given olives instead. The wings were alright, though.

What a terrible service. Time and time again they forget toppings and when i finally complained i was swore at. True shocking and somewhere that will not be receiving my money again. If you want to order a pizza in this area chose somewhere else. Dominos as a whole is normally great however the franchise in whitefield is shocking. Id rather starve then eat there again.

Very poor. Very late. Ordered at 9pm. Told it would be 25 mins for delivery. It arrived at 9.55pm. 30 mins late. I rang Whitefield dominoes to complain. They said no its fine because they allow 45 mins for delivery. That's not fine thou as it took longer even to their standards...

Called to make an order. They said hello, said I wanted to make an order for pickup. They hung up. Great job!

They failed to deliver my full order and the food was not hot they then finally delivered the rest of the food 30 minutes later. Appalling attitudes from staff when they delivered the rest of the food and drink I turned down the food as they seemed shady and I wasn't sure what they had done to the food. Would not recommend ordering and if you do order pay by cash so when they short you on your order you can pay accordingly. What a waste of money. Terrible service and poor quality of food. Order at your own risk!

If I could give them 0 stars I would . We ordered our food for 4:45 we recieved a text message at 4:32 saying it had been dispatched. 5:20 it arrived. Between this we spoke to a manager who put the phone down on us 3 times. We asked for a refund which will take 2 to 3 working days. The guy delivering the pizza refused to give us the food because he could loose his job we were then left with the food and 3 hungry kids in the house. The manager was rude and unacomadating.

Not the quickest place to get a pizza. Service friendly but slow. A little bit more topping would have been better.

Decided to use dominos after being referred by a friend. Excellent customer service and communication to start with. Food was delicious and value for money. Highly recommend five stars.

The delivery was late and delivery guy was rude. Short staff is not an excuse!

If I'm being honest terrible pizza tasteless not enough topping barely warm I complained answer was told the reason my pizza was probably warm was because the driver had a delivery before me . What a load of rubbish never again order from Domino's.

Been to a few and this one is perfect

Have never been there but ordered multiple times online (great that you can pay with PayPal). Trusted brand, have nothing to complain!

Dominos has a good formula and usually I'd place an order there. However, over time this branch gives piss poor toppings on the pizzas, which makes it feel like you're being duped. Even a cheese and tomato pizza has just a touch of the 2 key ingredients making it more of a dough pizza. Another time, the chicken and sweet corn has also gone AWOL, so I complained. Message to Dominos franchise manager: Get this branch to stop stinting on their toppings.

Pizza was cold and damaged . I have order extra jelopenos but not even one was there. Pizza soggy and not crispy .

Don't waste your money! Order all wrong and crap food even our dog turned it's nose up to it!

It is showing wrong location in gmap. Address is correct for the Domino's. Google map is so buggy now a days!

Awful franchise and management, staff are lovely though

Top Notch pizza's guaranteed 100% Everytime and if it's not up to scratch contact them and they'll take care of you, one time when i'd received a large peperoni pizza and there was no only a little bit of filling between the layers and i thought i'd just phone them up to let them know so as to avoid the same problem arising for the next time I ordered. and they as a token of their goodwill they delivered me the same pizza again for free! staff are very polite and very helpful, listen peeps for the number 1 pizzas in Salford it's domino's, no other pizza makers in the city can achieve the same quality tastes as the numero uno dominos...