Domino's Pizza - London - East Finchley in Barnet

every time i order from the east finchley domino’s there’s like an entire slice or so missing from my pizza or they don’t know how to cut a pizza bc they failed their gcses

Payed £43 for 2 pizzas and never arrived, called them after one hour to ask where the order is and I’ve been told by a lady they didn’t receive any order and then hang up the phone. Rude stuff, unprofessional and disrespectful

Great deals on collection tasty fresh pizza always come here worth it

Fast preparation and amazing food as usual!

Fair play to the boys in there tonight, the pizza quality has been superb recently. Much better than Bowes Park pizza.

Best domino’s I’ve ever been too. Great vibes. The chocolate cinnamon balls are ridiculously good. Cheese was immaculate, BBQ Ranch pizza getting me moist as always. Splendid

Great service from our driver Amir, thanks very much for a quick delivery.

Gotten a lot better the last couple years. The staff are really professional, delivery and pick up times are fast and the food arrives hot. Really good.

What’s happened to the taste ? I ordered a pepperoni and a margarita. Very bland. 😒

I call them to replace an order and they refuse to serve me because they were buzy and I had to wait 1 hour if I want to order . Unbelievable the stuff are always rude and unhelpful 0 starts if would be possible

I order on the app, and it works like a charm. Plus you get some deals as well.

The last two orders I had the strong impression my pizza was covered old/not fresh ingredients topped up with some fresh ingredients, tonight I had confirmation since my partner threw up after eating your pepperoni. Many thanks and never again

Amir was the most amazing delivery man we've ever had 😁 Very friendly, professional, and courteous. He deserves a pay rise, Christmas bonus, extra holidays!😅

Hot lovely pizza, delivered in no time! My Margarita did lack a bit of cheese but I suppose if I wanted extra cheese I’d have to order extra cheese, other than that it’s always a real treat! Dominoes is still my favourite pizza place.

No problems from me from this Dominos branch, and I've been ordering from here for several years. The drivers turn up on time and the pizza is of good quality. Can't complain.

The staff at this branch go above & beyond to provide the best service they can offer under the domino brand. Things go wrong from both the customer and sometimes the business but the staff overall act professional and calm and will provide what they can to create a great experience.

I dont go there Why you asking me?????????

Lovely place to have a teens Birthday party! The chicken was halal and burgers were delicious. Play and Eat! Excellent place to hang around with friends

What can I say? Domino's pizza is so good 🤤

This place has gone downhill lately. They dont even accept cash which is a joke.

Ordered 2 pizzas what I received were cold and old pizzas Never can't order again

Just wanted to say a big thank you . I’ve ordered a pepperoni pizza in collection service today and when I go home I’ve realised the order is wrong . I contacted them and they changed it quickly for me and delivered it to my home with some hot nice cookies extra for free . The gentleman who works there was so nice and kind and I am very pleased with how they treated me and gave me service . The pizza was also very delicious .I definitely go back there again

Always quick delivery and nice staff. My favourite cheating day restaurant!

Very good pizza place of the Dominoes brunch always clean and well organised also. I can highly recommend them for a pizza!

Very poor indeed our pizza had a hair in the cheese and was cold inediable. Avoid

I called to place an order, the lady on the phone seemed to hate being on the phone. Gave her the card details to process the payment and she told me it declined, and hung up ... Unfortunately for her, I live 2 minutes away, so I popped over to see her and got my pizza. Same lady told me to put funds on my card, fully ignoring that I had just paid with the same one. Honestly, their pizza used to be good, few times they may have forgotten sauces etc. In the last year, the customer service is horrendous and the attitude even worse. The manager didn't really care, so no wonder they can speak to paying customers like that.

The pizzas are fantastic, well presented. But the place is very small, that if a family goes it is better to order the pizzas at home, but for a couple it is good to eat there

Food is what you would expect from Dominos, delivery time and service is exceptionally poor though.

Only ever had a good service from this Domino's.

•Avoid this store.!!! One star does not actually describe the customer service from manager who was unbelievably rude. I will never place another order again. Disgraceful would be a understatement.....

Hi , I got the wrong order for my pizza , and the lady was rude on the phone . I asked her politely that my order wasn’t complete , she was like giving me the attitude . I’m a Nhs worker just finished my shift during this crisis , thought come home and eat dominos . Completely spoiled my day . Honestly Returned the pizza and still haven’t got nothing at all . I’m not like just complaining , but would be nice to have a good customer service , as well as the clients being looked after . . I understand they’re under pressure to work with delivery 🚚 orders etc But cmon , where’s the humanity and stop with all the rudeness

Classic domino's everything is standard

Ok fast pizza in a hurry nice staff

Avoid! Put a order through online I didn't get confirmation email I called the branch they didn't receive my order but money had been taken the lady who actually picked up the phone Saturday evening was so rude and unhelpful and hung up on me. I called head office and again they said they do not have my money or any record of a transaction my money if in limbo should be returned to me. I then called the bank and they told me money has been taken by dominos and cleared so I now have to put a claim through the bank to get my money returned. It's an absolute shambles this place I have been ordering from here for years but it has gone downhill and I won't be ordering again.

Fast delivery, always hot and fresh

Tasty pizza, but outrageous delivery times, you can expect to wait upto 3 hours + without a phone call!!

Abysmal service at Domino's East Finchley tonight. No one else in the shop, but instead of the 10-15 minutes always said, my pizza still had 7 minutes to go after 12. Then it showed as ready for 3 or 4 minites on the screen. No one came to speak to me. After nearly another 10 minutes of them arguing in the background about my pizza, it was thrust upon me at the counter in a cold box without a word being spoken to me.

I've bought from here for some 20 years but not recently. Bought 2 large last week and was totally disappointed. Total loss of quality. A poor excuse for something easy to produce. Limp and of poor quality. 😒

Worst pizza I have ever eaten, worse customer service I have ever seen, the dough tasted like many years old probably from Second World War time, the toppings were as terrible as the dough, your pizza could be setting on the oven for ages until you get served by the cocky and unfriendly staff, it’s a shame that a big company like dominos can not afford to prepare its dough and topping freshly on the daily basis, while a small high street pizza shop with no brand and big name prepare everything daily costing nearly half price as dominos pizza. O people please spend your money wisely, it really hurts when you pay more money for something and get a cheap quality food and service.

too rude customer service. slow delivery. bad experience with this branch

Very often it’s collection only, it’s meant to be a Pizza “Delivery” Shop, isn’t :) !!! And when they manage to deliver, they often do it very, very late.. Get your pizza from somewhere else if you can!

Good pizza bad service they have no delivery staff and they don't even call you to tell you pizza will be late.

Worst customer experience. Status is ready for 10mins and no updates

Worst costumer service ever seen no phone answer No one even answer you in the store they ignore people and the food was the worst and expensive pizza in the world.

Currently waiting 2.5 hours for our pizzas and no sign of them coming. They won't answer the phone so have no idea if it is ever coming. Wish we had read the reviews below.

On multiple occasions I've waited 3 hours and they don't pick up the phone. I would give 0 stars if possible

Paid to be teased and ignored. And to remain hungry too. I wish I've gone through recent comments about this branch before I placed an order through Domino's app. I placed an order on Sunday, around 19:30. After seeing that my pizza is in prep for about an hour I decided to give this branch a call. It's 22:15 at the time of writing this review and pizza still hasn't turned up. I called this branch exactly 22 times, 10 out of which the line was busy, so probably my calls were ignored on purpose. On top of everything, there's no way to request cancellation or refund, so all I could do is to send an email to their complaints department, which is promised to be dealt with in 5 days. Very likely they will just open it, have a good laugh and do nothing about it. Needless to say I'm never placing an order with Domino's again.

Waited 45 minutes, online tracker showed they hadn't even started cooking. Called over ten times to try to cancel the order but never picked up. Eventually arrived 1:30 hours later, told the driver we didn't want it. I've requested a refund online but have little hope I'll actually receive it. Wish I read the other reviews before ordering from here.

Avoid. Two hours delivery time and no telephone.

We waited 4 hours!!!! Called a bunch of times, 7 of which they answered and promised it was on its way. Later on they promised that a new order was on its way. Then, after our last attempt, they just stopped answering our calls completely!!! 4 hours?!?!?!? And this isn’t the first time either, but for sure the last.

I don't know what happened to this place, maybe lack of staff, but the last 3 times I've ordered I had to wait almost 2 hours. The annoying thing is that they don't let you know, barely answer the phone, don't offer many details, they just tell you " sorry it's going to be another 30 min, okay? " We live 5 min away by bus. Domino's should hire more stuff if they want to keep their customers. I will not order from this store again.

utterly useless branch; they are incapable of dealing with the business of preparing and delivering pizzas. Waited an hour and a half for a pizza, then received a phone call to say they couldn't fulfil the order unless I went to pick it up. Gave them the benefit of the doubt and ordered again, but again, pizza still in prep stage after one hour - tried to call to cancel but noone answered the phone.

Terrible service. It's been nearly 2 hours since I ordered the pizza. I cannot get in contact with anyone as they won't answer the phone. I have no idea where the pizza is. Customer service says someone will contact me in 5 days! Pathetic.

Pizza was great but had to eat al fresco as the restaurant only seats six

Waited 2 hours one time and the next time I ordered the pizza was destroyed because the delivery man had come off his bike and given it to another driver. That driver told me if was free (it wasn't I was still charged) then I was offered a free pizza by customer service. Seemed ok, untill I tried to order that free one and when I told them it was a free pizza , all the sudden they didn't have any drivers. ....lies. So I asked my friend to try order delivery, which they said they could. Lies lies and bad service.

Waited 3 hours for a pizza on friday. Everytime I called to find out why it was taking so long, the line was busy. When I finally got through hours later, I was told my pizza would not be delivered with no explanation as to why. I complained to Dominos head office and was offered a complementary pizza. Ordered the free pizza today and it took 3 and a half hours to come. I don't know who's running the place or if anyone is running it at all. It seems like a child has been left in charge. Domino's East Finchley has gone downhill, it was never like this.

Over an hour waiting for the pizza.App said it had been delivered when it wasn't.Terrible service!

Literally waited 2 hours after ordering online then began calling them, all my calls unanswered, like literally completely ignoring us

Every time I go they find a new and innovative way to mess things up

Complete joke waited over three hours and still hasn't been delivered and won't answer the phone. Never will order from here again

I gave them another chance and agin they failed to meet my expectations. After one hour, my pizza was on preparation phase. So i called them and cancelled my order. It was my last try from any dominos. I switch to pizza hut

Very fraudulent they are telling me that they cancelled my orders and all of a sudden no drivers and then 3 hrs later no pizza and no money they start to say they cant instead of informing me that it was cancelled and so i can pick it up kids are hungry here very tired and they have a full on excuse do not buy from here and i see you on monday AND I WILL SUE REMARK MY WORDS its a contractual agreement and it is illegal my money has been taken and no product given, you will be sued.Thank you

Rude and incompetent... again. Why do I even bother? Because some branches are competently run.

one star does not really describe the bad service this place offers. I did not expect staff to be shouting at me and asking to get out of the store for collecting an order that my wife place. The member of staff asked me to provide the details of the pizza ordered however he was completely imaptient and provocative in his responses. If he was so angry about being employed there, then why should he work there and face customers with this bad attitude and manner. I complained and the management did nothing; at least they should employ staff who deal with customers in a respectable manner not shouting at them and asking them to leave the store and mocking them. EXTREMELY bad service , RACIST member of staff, definitely will not be coming again

Would leave 0 Stars if possible. Had to wait over 2 hours for our Pizza, only to be told the best option would be to cancel as they were busy. Rude, clueless staff. Do not order from here.

Took my money and never delivered my pizza. Head office not responding either

If i could give 0 stars then i would. Ordered a pizza last sat 28th sep. 2 and a half hours later the order still hadn't arrived. Eventually I got through to the manager who cancelled the order without an apology. I STILL haven't received my refund despite several attempts to chase the branch and franchise team. The company are a joke from start to finish. Avoid this branch!!

Waiting over an hour for pizza. Calling the store and no one is picking up. I want a refund.

Worst service ever! Today I’ve ordered 2 pizzas, a coleslaw and a garlic bread pizza. The order came home but missing the coleslaw. I’ve called the branch and the person at the phone didn’t give me options, he just said they were very busy and he will put the balance of the salad on my account to use it for another time. When I asked him if he was trying to say I was not going to get the salad the he offered to deliver it again. From the branch to my house is literally 5 minutes driving. I couldn’t get out because I had 3 kids at home. After ONE HOUR , the coleslaw still didn’t come I called him back and when I said my address he hang out the phone, I called him back (yes,again) and he was literally laughing and said the coleslaw should arrive shortly and I was talking when he hang out again. I’m still waiting for the coleslaw. I CANT NOT RECOMMEND THIS BRANCH ANYMORE , workers there should be more responsable in their job.

Waited an hour and when called no apology at all. Pizza had not left store. No offer of discount or explanation just “busy”. Manager did not bother to come on phone. I won’t be ordering again. Very disappointed

After waiting an hour for my order I decided to call and find out how much longer it would be. I was told by the Dominos staff that it would be another 45 mins! Apparently dominos think it’s ok to make people wait 2 hours for pizza without advising their customers of the wait time online. There’s ‘no point in updating the website to advise wait times as we don’t have the man power to maintain the website and it just takes too long’. This is what I was told by the staff. I was then told the pizza has already been made and ready to go, but they don’t have enough staff to deliver. Great, so not only would it take ages to arrive, but also it wouldn’t even be fresh. No thanks, order cancelled.

I hate Domino's. You might as well just get a lump of half-cooked dough and try and shove it down your neck. Ghastly. Avoid.

Delicious pizza although the prices are a muddled up

Fast and fine service all I needed!!

Quick and efficient. I love it.

How can you call this a pizza?! I ordered a pizza for delivery! I don’t know what they was doing whit my pizza, but it’s undercooked, all cheese melted and slide to one side with all toppings. I order half and half pizza. One side pepperoni another the meatfield. Omg 3 meetballs on half pizza? 😫 I got pizza many time from there. But this time it’s gonna be the last!

UPDATE: improved massively. Great staff, efficient delivery. Food 5/5 Delivery is never on time, always run out of certain items, which they decide not to replace or contact me, just simply leave it out. When they answer the phone usually a bored, "leave me alone" attitude that welcomes me. Sad, thought this place will get better after the refurb. UPDATE.

Terrible service ordered a pizza and it never came we tried calling and no one picked up They had a loyal customer Who would rave about the service until now.

Ordered from the Dominos many times and I've had no problems before. Driver arrived, drove in a circle whilst I waved at him, then drove back to the shop. After 15 minutes of calling to try and explain the problem, we were told they'd send it out again in 20 minutes??? Absolutely ruined our evening in, really disappointed by a service I previously thought to be reliable.

I would rate this branch as Zero! I was a regular customwr till tonight, and tonight me and my friends decided to not order from them anymore! Placed an order around 7:50 pm and did not receive the order till 10 pm i called them and they did not pick up so i went to shop for cancellation and i saw 2 more people having an issue like me. The manager was so rude and he said we do not even know what is the time now! We are so busy and sorry! This is how a branch can corrupt a big brand.

1.5 hours to deliver I won’t be ordering again.

Arrived 3 hours late, called and spoke to the manager who said I could have 2 free pizzas next time!! When I called to claim my 2 free pizzas apparently there was nothing on system to say I had them.... poor service and manager is a liar

Made an order from the app. Was charged and never delivered. Tried calling the restaurant various times no one bothered picking up the phone.

Unbelievable lack of customer courtesy.. You walk in for collection on a Tuesday night, order the most commonly known BOGOF (in the world?) and get one pizza for double the price!? Got a complaint... Sure have a.free worthless drink...TOTAL RIP OFF

Nice crunch pizza... Love to visit again

Usually I pass In front of Domino's seems busy with local people and deliveries.

Just to say “thank you” i enjoyed your delicious pizza and i hoped i would be back soon.Great service, great food and great value for money.thank you so much

Last four or five orders have been lost or forgotten about. Most recent one took two hours and two phone calls after ordering on the app. Completely incompetant

Burnt pizza. Unwilling to do anything about it. Go to papa johns instead

They try to upsell. Wasted 12.99 on two small pizzas .My son didn't complain. But we were hungry.

Always fast delivery piping hot

Best Domino's I've tasted in London.

TOTALLY IGNORANT PERSON ANSWERED THE PHONE TO ME AND SAID COULD I HOLD A MINUTE..TEN MINUTES LATER THIS PERSON IS STILL KEEPING ME HANGING ON THE LINE SO I HAD TO PUT THE PHONE DOWN, TO WHICH HE OBVIOUSLY WANTED..NO THOUGHT GIVEN TO ME WAITING ON THE LINE..THE SHOP HAD JUST OPENED SO IT WOLDN'T HAVE EVEN BEEN BUSY AT 11 AND I PHONED AT FIVE PAST..DON'T TELL CUSTOMERS TO HOLD ON A MINUTE IF YOU HAVE NO INTENTION OF ANSWERING THEIR CALL..I WONT EVER CALL THEM AGAIN.

Domino's pizza at East Finchley is a good place where taste a quick fresh pizza. As Italian, I know that is not exactly the same than Italian proper pizza but it's ok. I love Domino's staffed crust. Sometimes delivery is not on time because of too much deliveries are going on.

The best Domino in London so far! Food and delivery simply amazing!

Quality of food is on point but delivery is slow

Delivery often takes a huge amount of time, and the prices are only reasonable with a serious discount.