Domino's Pizza Ilkeston in Erewash

Ordered pizza from here and if you like long females hair inside your pizza then go ahead, please look at the picture also staff have no clue how to refund your money after 3 phone calls nearly a week later still no refund, and you can not even contact anyone at there head office to complain, will not be purchasing nothing from this place or company again absolutely disgusting 🤮

What a bunch of muppets! Arrived 5 mins passed 11pm. Told I couldn’t order to take away once 11pm has gone. Only option was for delivery. Couldn’t order for delivery close to the business. So in short, had to order for a delivery to an address that I was heading to and that would cost more money for all parties. Staff were all of limited intellectual capacity. What a shocking service and response. PS. I won’t be back Dominos, and I’m not interested in your feedback or sorry excuses!

After placing an online order and confirming by phone we would like the order delivered at 9pm the order was delivered at 11.30 am!!! Apologies were made and delivery was promised for the delivery time asked for. On checking at 7pm delivery was still scheduled was told no. Eventually sorted out but definitely will not use this place again!

Ordered a pizza at 5.40 PM 23/10/22. rang to see where it was at 6.30, was told 2 mins away, rang again at 7pm, we were told 'I do not have it'. Not sure what that meant as I never expected them to have it, I expected me to have it. then said it had been delivered, which it had not so I said the delivery person must have delivered to the wrong address, the response was 'we don't have it' again, what does that mean? bit like an indian call centre flogging compo on a car crash but this bloke was well dumber. Chap on the phone was either high or brain dead, probably a mixture of both. Franchise fast food in Ilkeston are all terrible, probably all owned by the same person. Avoid this junk

We have ordered loads of pizzas from this branch and every time they get something wrong, it has just become routine now to order, then have to phone up and complain and then get sent new ones, sometimes when they don't have the topping I want they substitute for something I haven't asked for which is really annoying and dangerous as have many allergies which wouldn't be a problem if they actually just put on the pizza what I ask for, have used several other dominoes around country and they have all been perfect with no errors, yet at Ilkeston always something wrong with them, also when ask for extra strips I rarely get them, you could count on one hand the amount that gets put on pizza, on a good point they do always rectify it but the amount of pizzas they must go through due to errors is shocking, and how come they get it right 2nd time? Oh because maybe they actually concentrate on what the order actually is the 2nd time round, won't be ordering from here again would rather travel out of area and pick them up from diff branch in future.

I would give 0 stars rating if I could. I spent £16.44 on a medium pizza, wedges and drink with extra dip. Tracked the order and could see that the pizza was out for delivery. We are only a 3 min drive from their store so after 20 mins was wondering where the order was. Received a phone call from the store to say the driver had left my pizza outside she wasn’t sure where. Checked the porch at rear of property but nothing. She asked the driver by which time I had opened the back gate to find my food in the rain on a wet floor outside the gate. Food was cold and box wet. Why did they not knock on the window or the kitchen door at the front. They could have opened the gate and left food in the porch and knocked. We complained and asked to speak to the manager who refused to come on the phone but could hear him angrily responding to the staff member talking to us. We asked for replacement order but was told would take 90 mins, not acceptable. Asked again to speak to the manager to no avail. Asked for a full refund which was refused and offered partial refund and manager would be in touch. I very much doubt this will happen. Worst customer service ever it’s disgraceful avoid at all costs.

This is one of the busiest Pizza Express places i've ever been too. But the staff are really nice, the food as expected and the team overall do a good job. Use a code to get an offer in the week and you can have a nice meal at a good price.

A great pizza, good prices and nice staff. Well worth the delivery wait. Good selection of add on's or make up your own.

El director es grosero y nos acusó de mentir acerca de una pizza gratis. Recibimos una pizza quemada en otra rama y se quejaron porque era incomible. El reemplazo luego tuvimos las coberturas equivocado que los niños alérgicos al ahí una pizza gratis. Incluso después llamando un director diferente y obtener confirmación de que no estábamos mintiendo, él entonces dijo que me quejaría de nuevo para un regalo. Luego juraron en nosotros y se negó a servirnos. Fue muy penoso, ya que el lugar estaba lleno y el personal eran las risas. Siempre al dominó pero no esta rama

We picked up a pepperoni pizza for our granddaughter on Friday 17th .within 2hrs of eating it she was violently sick not once but over 5 times until there was nothing left .she has been so I'll since having this pizza ..

So I ordered from here after moving to the area. On arrival my order stated ready on the screen. There must have been at least 6 staff hanging around chatting and leading on work surfaces. yet I waiting at the desk for a good 5 mins looking around and looking uncomfortable. I got there attention by almost shouting hello, once I got served I paid and waited Ten minutes for my pizza I stood back and watched the staff cook/ make pizza with one of the itching their arm which was covered in what appeared to by acne or scabbies. Then he continue to sprinkle cheese on a pizza without gloves! one of the girls there was touching another member of staff by wiping her hands down his trousers to remove the Excess flour powder off her hands.... surly washing would be more appropriate but clearly this flirting was more her seen. this did it for me , I felt sick but felt as if I couldn't say anything as there was more of them then me, I will not order again

Great service, rang order through was ready when I arrived will use again Food was really good and stayed hot

My friend popped in for a pizza to bring to my home, pepperoni sausage, I really enjoyed sharing this, it was a size 12in and was ample for 3.

Pedí mi comida y utiliza el Rastreador en línea el sitio web para rastrear mi orden, después de una hora y media de espera, decidí que ya era suficiente y llamé a la tienda. El hombre me informó de que el conductor de la entrega fue de 5 minutos y que sólo tenían a un conductor de turno. Él también me dijo que mi comida había estado para entrega durante más de 30 minutos y que otros clientes habían sido una prioridad. La comida no llega para otros 15 - 20 minutos después de la llamada telefónica, y, como predijo fue fríos. No sólo eso, la orden estaba equivocada. El conductor pidió que tome la comida de vuelta y enviar otro orden de salida. Pero sabiendo que él sólo se mofan de su rostro con mi comida no exactamente por favor me. Nos insistió en que mantener el orden y la comida caliente y completa, redelivered. El conductor me dijo que esto ocurre cada domingo y que muchos otros clientes, los mismos problemas. Volvi a la tienda de explicar lo sucedido, y me dijeron que la orden sería enviado de nuevo - durante la llamada, él me pidió mi dirección y pensé que era otro cliente experimentando los mismos problemas (me sorprendió que apenas no era el único). Me preguntó si yo sería tratada esta vez como una prioridad, como los demás clientes había sido antes. Dijo que se aseguraría de que era y volver a llamar más tarde para hablar con el gerente de la tienda que me emitir un reembolso completo. Cuando la segunda orden llegamos, estaba incompleta. Este me animo más a llamar el director más tarde, lo hice. Cuando hablé con Farhad, él era increíblemente grosero y arrogante, me informó que él no tenía tiempo para hablar en este momento y sólo para los artículos que faltaban de restitución en la segunda orden. Me preguntaba cómo un gerente de la tienda podría tratar sus clientes de tal manera, y me dijo que iba a emitir un reembolso antes de que colgara. Si el dinero no vuelve en el plazo habitual, él puede estar seguro de que él va a recibir otra llamada de teléfono y una queja a su gerente regional. Una cadena nacional, me es difícil entender por qué no pueden emplear suficiente, o amable, personal y por qué es una dificultad para los clientes. Lo que un desastre total y absoluto.

Friendly staff prices could be a bit cheaper visited last week family of four not much change from £60.00. Staff friendly and helpful

Easy to order using app and regular updates as to what was the situation with our order from ordering to collection. Accepts vouchers and also offers 50% discount to NHS staff and emergency service personnel.

had a leaflet through the door any size only £5.99 when collected, bargin!!! It was ready ontime when I arrived there too.

Pedimos una pizza en línea con lados, el sitio web es muy fácil de usar. Tarde el viernes por la noche que llegamos a menos de 20 minutos de pedir solicitudes anteriores han sido a sólo 10 minutos. La persona que realiza la entrega era muy amable. La comida estaba bien tal vez no sea la mejor pizza que hemos tenido de Dominos y era un poco austada pero nos las arreglamos para conseguir más de £5 descuento debido a las ofertas que tenían en línea.

The pizzas at dominos ilkeston seem to be really expensive and the deals are rubbish. Used to love dominos pizza but since new franchisee has taken over they have gone totally down hill