Domino's Pizza - Huddersfield - Wakefield Road in Kirklees

Realised I'd placed an order for collection instead of delivery. (Appreciate this was my mistake) called the store to ask if it can be amended and I would have paid the difference for the delivery charge, was told no that wasnt possible. I asked if the order can be cancelled and Ill reorder -as I don't drive and don't live within walking distance of the store. They said I'd be refunded then hung up abruptly. In the meantime my partner placed a second order on his account. When the food arrived it was stone cold. I haven't been refunded so we essentially paid double for two cold pizzas.

Perfect in all, pizza, preparation and truck order.

20 quid for a gluten free pizza, only do small. Not bloody likely!

Called in at 9.00pm tonight, staff behind counter talking on his phone , finished talking on phone and then ignored me for 5 minutes. Left without ordering food. Last time I go to Dominos Waterloo, ignorant staff.

Poor all around. If they somehow manage to deliver to the correct address the likelihood is your food will be wrong or cold. Don't bother with them, Pizza Hut down the road will be a better option.

Shameful. No stars. Ordered at 8.40pm still not here at 10pm. Staff try to fob off my pregnant wife with cold pizza (that costs in excess of £20 of course) to avoid scrutiny and tough questions from the branch manager. This store consistently deliver to the wrong address the bring the same pizza on a 40 minute round trip. When we ring in to complain it’s taking a long time they pretend they’ve made a new one. Clowns. Do not buy from this store.

Best pizzas in town ⭐️Wakefield road repping top customer service go that extra mile !!

When you order from dominoes you know what you will be getting in terms of food cause they take alot of effort in making sure the food arrives hot

I bought a pizza today and Bianca's customer service was brilliant.

Very rude staff, always having conversations amongst themselves and ignoring the phone, ignoring customers in store and certain staff members are extremely rude, and make comments about their customers. Shake their head at customers for no apparent reason. Ordered a delivery yesterday and it took 2 hours to get to me, even though I live local. Pizza is never cut, and slapped into the box and extremely greasy! This must be a franchise because the way it’s ran is appalling.

Food took 2 and a half hours to deliver missing items rude staff. Very dissatisfied

🍕 food was nice and hot. Enjoyed food.

Very nice pizza and excellent service from Bianca

Paid 60 quid for 2 pizzas and only 1 came didn't realise till after then looked closely at the pizza to find out the crust was covered in a salt glaze not sure what it was

Excellent service from Bianca and very good pizzas.

Bianca was brilliant service would deffinitly recomend

Great customer Bianca especially we couldn't have asked for anyone better

Thank you to Biannca with great service and hospitality and for making a super tasty pizza

Awesome 👌service from Joe bianca

Stingy and cheating management. They still owe me payment for 10 hours of work.

I ordered large vegi supreme classic crust pizza from this store, the pizza was very delicious crust very nice and crispy, they spread the toppings all over the pizza in every slice. My family and my friend love dominos pizza 🍕 is very delicious and tasty. Specially, there is one inshore I remember his name Ramandeep singh he gave us very good service and his speed of making pizza are fantastic 👌 😀 👍🏻. Overall, I love dominos 🍕 🍕 🍕.

Dodge the disappointment! Ordered 2 thin pizzas, one is a burnt crisp. All food is cold, delivery tracker goes from 9 mins to 16 and then back down. Then Bianca phone put down after leaving us on hold for several minutes when we complain. Joke pizza service. Do yourselves a favour and drive down to the hut / papa johns. You won’t get this rubbish. That’s our last order at this place.

Ordered pizza at 12.15 and it said 25-35 mins delivery, it is now 13.40 and it’s still not here. Rung them and they have said 20 minutes! Would not recommend ordering from this dominoes.

Placed an order through the app, didn’t go through. Rang up and very rude and dismissive over phone

Spot on probably the best domino's we've had

Half of order missing and had to wait over an hour for that then it was cold. Not impressed

Always spot on from this branch.

Bit of a mixed bag this place. The food is typically Domino's, so if that's your poison then all is good there. The problem is getting the right order. there has been so many times its not gone well here and we did stop using the delivery service because of it, however it is out closest franchise, and as we do like their pizza we do go and collect on occasion.

Good food and quick orders stuff crust is delicious. Something for everyone

Fine it's a pizza shop you would use again.

Over cooked pizza, refused to recook or refund ,foul attitude staff

Had good choice but little expensive

So.... Upon leaving work, I decided that as a nice treat we'd get some pizzas for a blustery Tuesday night. What a mistake! I rang the Waterloo store to order. The company representative who answered even knew my name, because of previous orders that have been phoned in. Imagine my surprise, when ordering a gluten free pizza, I was told I would not be able to do so over the phone. I asked why and apparently this is '' a new health and safety regulation. '' Madness. The saga continued when I decided that the Waterloo store did not need my custom. I happened to drive past Domino's Castlegate Retail Park, nearer to my current location (as was). I duly parked up, and entered the business premises. Mistake number two. The staff did not immediately seem to pose a problem. To myself, I thought 'I may be able to get a pizza!' I began to order.. A large Tandoori hot and a Vegi Volcano on a gluten free base. This was where my issues began. I was told by the representative that this would not be possible. I was told I could only order gluten free pizza when using the app. Despite being stood not five yards from potential pizza. I laughed, assuming this was a slightly bizarre joke. Mistake number three. I asked what I would do if I did not have access to the Domino's app. There was not a sufficient answer to that... So I left, went to Pizza Hut and enjoyed excellent food for half of the extortion of Domino's. TLDR - Domino's don't serve gluten free pizzas unless you order through the app. Even if you're stood right there in front of a machine designed to handle orders. Go to Pizza Hut.. Much better.

I've worked their food is nice but the worse management I've seen in my life

Order wasn't correct and late too

Absolutely garbage,cold food, topping scant nearly missing , ordered at 5:30pm for delivery not turned up by 7:30pm, paid on debit online and never got my money back......AVOID AT ALL COSTS!!! Rude staff too!!!

Disappointed with the service was told 15mins waited 40 terrible

Firstly Dominos got our order slightly wrong, they then tried to rectify this by giving us an offer of the missing item and two free sides. We tried using this offer and were then told that we had to spend a certain amount to recieve this offer on delivery. We only ordered around £6 of items although we were charged £11.37. We were apauled by this poor customer service, especially as we are regular users of this domino's.

Great pizza, terrible delivery.

No better than any other pizza shop.. but you will pay more...

Food was excellent as always just shame about the timing it took to deliver

Waited over 45 minutes for my order after it left the shop I only live 15/20 minutes away from The one I ordered from. Don't think I'll be ordering again unfortunately

Frequently gets the order wrong or misses items. Delivery is often late. Food quality is great, but service is abysmal.

Lovely lunch pizza with wife and granddaughter

They have excellent customer service but they don't do slimming world discounts or police discount. Their food is always enjoyable though n easy parking if in correct direction

Can be hit and miss with late deliveries/quality of food

Over priced when not on special offer.

I ordered at half past 6.. was told my food was out for delivery at 6:50 and it never came. I called at 8:00pm to see where my food was. Nobody answered, called multiple times and still no answer. So disappointed. Also the dominos is literally a 10 minute drive away from me so it's unbelievable how they never came.

Food order was wrong and didn't deliver the free icecream offered on the website. Shame as the food is usually good

Can depend. It's mostly good, but I've had a few bad pizzas. The service is generally good.

Always a good pizza. Although its a bit annoying when they cant take ur order because you dont know your number!

They good food, but they have a delivery driver who started a fight with me out side the house cause I had an Irish phone number, only after being over the place for a few days still has to sort an English one out, little fatty wasn't having any of it, little tub of lard got back into his jaguar and crawled outa the estate, hate to say that I won't be ordering from this place again over the chunky monkey. Fairness he delivered it to the house so I see no reason why he should be given out about it.