Domino's Pizza - Hemel Hempstead - East in Dacorum

One of the worst domino's I have been to, I rang up to make an order for collection so they could get cooking so when I got there it would be ready and I was going to pay with cash when I got there but for some reason the women wouldn't let me make an order over the phone and pay when I got there but she was happy for me to make an order at the counter and pay there and then, so then I had to wait about for twenty minutes whilst they cooked in. I came out of domino's feeling really stressed out. I wouldn't recommend anyone to go to this one. AVOID MAYLANDS DOMINO'S LIKE THE PLAGUE!!!!

Tried to place order over the phone and they refused to take it saying I needed to come to store or do online very rude

I ordered a 4 pizzas, one of which was a half and half being Texas BBQ and Margarita, however when I arrived home, the pizza was completely Texas BBQ, had to go back to the establishment, for them to remake the pizza, came home to the rest of our now cold order, and the complete incompetence of their staff could not get it right, due to this, I had to call up and all they could offer me was 1 free pizza after ruining 4 pizzas and 3 hours of my evening Disgraceful service overall, will not be returning, Pizza Hut is way better!

Just had a delivery no cheese on pizza or the garlic bread. ! Hardly no topping and cold. Will not use them again !!!!

Great fellas! Seen only smiles! Tasty and fast!

Lovely staff excellent quality stuff and great value

Best pizza place in hemel hands down. The app I so quick and easy to use. Only negative about this particular branch is som some staff members are rude and ignorant 🙄.

4th time I have ordered thinking things would have changed, clearly not, dominos is going down hill, as always pizza drenched in sauce and hardly no cheese. Never again would I buy dominos, delivery drivers are the worse and cannot read delivery addresses correctly!

Love to order from this place very quick and responsive staff. Overall staff is helpful to make your meal cheap 🤠 .... Food quality is very good standard.....must order from this place.....

Closing earlier than opening hours on google.

Breakfast only here is very good 👍

3 times in a row I’ve ordered from this store and 3 times in a row they’ve got my order wrong …… They don’t pick up the phone so you have to go through their website which then takes almost a week to get sorted…. First thing customer service asks? Did you call the store….

Some of the veggies topping didn't seem fresh to me.

Terrible customer service. I rang on Sunday and wanted to order a buy one get one free collection. I could hardly hear the lady when she answered the phone, I told her what I wanted and she did not understand and had to go and ask someone and then when I told her it was a buy one get one free she told me they could not take my order over the phone and I had to order it online and that they did not take cash payments. I told her not to worry and I ordered it over the phone with the Domino's in Hemel town centre who were very helpful and take cash or card payments.

I can say it's nice pizza plenty of toppings

No problem from this one at all 👍🏻 Food was piping hot, all accounted for. My delivery driver was very pleasant, I wish I had caught his name to thank him on here!

Is the only pizza shop I use in Hemel great staff great service can't fault them

Food normally good but unfortunately received the wrong pizza and didn't realise till I got home

Nice friendly staff.. Food good

I've ordered from this dominos 3 times on take away. 2 times my order has had an issue. The first time I had an issue with another customer taking my order. No issues the 2nd time. The 3rd time I had my order taken by a delivery driver. I overheard in the shop that it was delivered, as the customer who ordered complained they had got my pizza. I'm not sure how you send a pizza out incorrectly, as all stickers, by domino's promise, have the name and toppings on the side. Just make sure that you get the right pizza and you're fine.

Happy with the food and service

The manager on shift today is extremely rude and unhelpful! We ordered a pizza after school and work as promised treat for our children! The app took our money but said our order could not be processed, so of course I rang the store to try and resolve this as clearly a glitch with their app. I was told that I will just have to wait for my money to come back into my account. No time line of when and then I was told to just phone head office. Whilst I appreciate they can't do much about the app, I don't appreciate the sarcastic rude tone. I then tried to phone back to ask if they had a number for customer services and clearly my number was being screened as 3 calls were left to go to voicemail. Won't be ordering from the Maylands store again.

Nice supersave save menu for £5.99

Pizza was nice, but they don't tell you about the buy one get one free promo, but when I pointed to the huge poster on the window, she said oh ok!!!

Went to collect a pizza today, restaurant hands put enough cheese on it, aswell as this one of the pieces of pepper was the Stalk which is usually removed. Called them to explain they suggested I bring the pizza back for a new one. Second pizza made still not enough cheese according to the manager this is how domino’s ask for the pizzas to be made??? Manager has a take it or leave it attitude to customers. Avoid.

wont be buying anymore takeaway from dominoes, i had bad stomach ache and them pizzas are just not worth it or healthy. full of salt,sauces and chesse might as well mak eyour own and the price arent even worth the buy. just no

Ordered pizza in house and able to take home special deal pizzas in around 10minutes. Very friendly face to face service

Listen. Fluffy dough. Better than any other pizzahut or whatever

The first picture was a pizza I orders from dominos that had been chucked around and had slid off the double decadence base, I got angry after spending £59 on pizza I had to complain and when dominos sent me another pizza that was perfect I had to show the difference. The second picture was my replacement pizza. Why couldn't it just be made this way in the first place. Dominos you redeemed yourself and thankyou to the manager in that depot that was nice and understanding. Thanks.

Deals advertised are miss leading, I'm aware that is sent put centrally via head office but it was very confusing. Staff member assisted and commented that it is confusing. Spent more than I intended and order was incorrect.

wrong order, first and last time ordered from here

Friendly staff and always tasty pizza.

Food was as you expect bit of a long wait but the woman working in there at 1230 on 22/03/2022 deserves a massive pay rise. Working so hard but still had a smile and was very polite.

Pizza! Take to your room and eat in bed

In Hemel? Fancy a pizza? This is the place for you 🍕

Tried to tell me I'm saying my name wrong 🤣 good pizza tho

Didn't receive my drink and extra sauces I paid for. Not the first time this has happened. Plus they didn't answer my phone calls to correct this mistake.

Fantastic can't wait to return 👍🙏

No problems, got just what I wanted and pretty quickly too!

What you’d expect from a Domino’s. Quick delivery.

Great quick service, good team working there

It was very good... Food wow. I would Recommend everyone to go there and eat..

I can tolerate a dip missing every now and again but things have gotten terrible at this branch of dominoes. Burnt pizza and the wrong wings being sent out is likely the last I'll ever order from this place, genuinely something wrong every single time, AVOID

Dominos, same same wherever you order

Very nice pizza, ready on time & 2 for 1, so good value

Quick and easy delicious hot food

You have to be honest.they do a good pizza

First time of ordering was superb my, however, second time, well ! As an essential worker situated in the hotel above reading the closure time of 2 pm I decided to go back and get a pizza at 11 pm, to be told that the place was shut!!!!!!!!! With no other terms!! Now have to go back to my room with no food! My next 24 hour day feeling hungry! Cheers Domino. I shall Never use you again!!!!!!!!!

Ordered online for collection; pizzas were ready on time 10 minutes later and were brought out to the car. Great service and pizzas were good.

best pizza seller i reccomend u to visit i would give it more than 5 stars very yummy 😋😋😋😋

The lunchtime deal is good value.

Ordered from here tonight. Not too happy with the quality of the food that I collected. Had a BBQ base pizza and the BBQ was everywhere but the middle of the pizza. The crusts were caked in bbq to the point where I stopped eating because I was just eating douses of sauce as it wasn't spread properly. Also there was little to none cheese on my pizza. Not happy. Will be ordering from the on in the town centre as it's always been ok from there.

Worst service !! Lady with glasses got caught sneezing!! Waited for small pizza for 43 mins in the mean time no sorry and entire team was too busy serving other orders. No apologies no courtesy and at last asked for a dip, guy says sorry we do not have it. Either charge and give it or say sorry. Was treated so so low. Don’t bother... better local pizza places that Name and brand.

Excellent quality and fantastic management I highly recommended 5**** from me!!! 👌

Not a fan of pizza, but when the kids wanted pizza I thought let’s try Domino’s. The pizza wasn’t brilliant, but the delivery service worked well.

Ordered 1hr half ago systems crashed tried several more times to order keeps kicking off the site should of been here at 5ish now saying 7 to late for the kids

I wish I could reach your location

This place has mixed reviews but my one visit here was great. Pizzas were spot-on and ready at the time specified.

Had a pizza on Monday. Wasn’t hardly any cheese on my pizza 😞😞😞😞

My experience on this place was revolting the staff behind the desk was very help but the manager was a snobby don't want to solve any problem stupid idiot never again

Terrible i waiting near 2 hour for delivery when they finally delivered pizza was cold and hard it was impossible to eat it

Ordered a pizza tonight , told us on app track that had left shop, half hour later it turns up COLD. called the shop,girl we spoke to done nothing, disgusted at customer services. Order regular from here always told we are one of your best customers , is this how you treat your best. One unhappy customer!

Average pizza, not up to the usual standard.

Pizza with thin crust half and half - awesome as always, not only tastes great (best Pizza in Hemel, honestly) but you can also share and still have your favourite pizza. Speaking to the till guy could have been better customer experience hence 4 stars...

They're great, but double check they've got your order right.

Descent and fresh food no probs. 4 stars cause the staff there can smile a bit more but I don't care maybe someone else will.

Really good service and good pizza with a crispy crust!

Walked in at 2350 to order a pizza as being tired and hungry, food is an essential way to make it to bed, as i walked in i was told "sorry, we cannot take any orders, we are closed!" Having read the opening times which are in the window, i was annoyed by this and even showed the shift manager the opening times board which also states that they deliver until 0500 (5am!), so i was not best pleased when i was told & shown that they had already done their end of day clean. The chap doing most of the talking said repeatedly that "this is not my store!". I am decidedly peeved at this, will not use this store again if this is their attitude to customer service and advertised opening times!

Always great taste. Great deals. Get it delivered if you get £15 worth of Pizzas. Lot of varieties and great taste. App as well is great. Overall good.

The team were all great and super helpful. HOWEVER as I walked in I heard who I presume is the manager shouting at a delivery driver calling him in idiot for the rest of my wait he was yelling at members of the team. I feel sorry for the people working here having to deal with that.

Not a good experience. I am in a hotel that is 3 miles from them, only 8 mins away and they said they can't deliver here as the area was covered by the Dunstable store, which is over 7 miles away. I guess that I just don't understand these places with their arbitrary rules that think a customer 3 miles away is not worth delivering to.

They know my order by heart along my name now. Lovely people and truly entertaining to watch when waiting for food late night.

Worst Customer Service and Experience . Please avoid, never coming back AGAIN!!! SHAMBLES, APPALLED. The lady manager was aggressive, rude.

This is the worst dominos franchise I have ever used. Rude and poor customer service. Consistently make errors on orders and staff arrogant when you complain. Avoid this store!

Great pizzas but wedges are well over priced for what you get.

Really dissatisfied, Domino’s usually sumptuous in other franchises , lacked everything from tomato sauce, ingredients and cheese, I won’t be going there again a total waste of money and couldn’t eat

I was ordered 2 pizza with double cheese i recive the pizza almost empty,i didn't see the cheese in both pizzas, it was just little bit pice of everything ham mushrooms olives,25 pound for nothing,not nice for a customer

Been ordering pizza from them a couple times to my home address and the delivery driver came by a few times; looked like a foreign young boy was picking flowers from my garden not once a couple times I’ve looked at my CCTV and yes it was him will be contacting the head office.

They are usually ok but they have botched up a few times. We are vegetarian so wouldn't order non veg but what do we get??? Non veg!!!! We specifically order a veg for a reason. It was only the 1 pizza we ordered n they can't even get that right. If they don't do a vegetarian one in a specific one then say so!!! And they come across very adamant they are right!!! Won't be ordering from there again!

I will normally order online and collect my pizzas from here. Of my many visits the order has never once been incorrect. I often order a half-and-half and occasionally customise the toppings. The pizza is always warm, the toppings evenly distributed. With a free (restrictions apply) spacious car park, collection is easy and convenient..

Always gets the order wrong or has items missing. Will not be ordering again have gave it a fair chance. Pizza is greesy. Really dissapointed

Nice pizzas always quick hot food

Very tasty pizza with almost no time to wait necessary (our was finished 15 mins after ordering)

Pizza and sides arrived after one hour and a half soggy and cold , bottle of Coke didn’t . Tried to call them but they didn’t answer. This is happened a few times now so I’m going to stop ordering food from here again.

Never get an order right and try and cover up they made a mistake. They dont prioritise the pizzas when they do make a mistake and take so long that anythingelse you ordered will be cold. Always check your food to make sure its correct. The manager will yell at his staff and tell them off in front of customers.

We ordered from this branch for dinner today. i put the order in at 4:50... i requested a ASAP delivery. Waited over an hour then decided to call the branch. I was told to wait 5 minutes that the delivery driver was on route. I was then called back after another 5 minutes to be told my delivery driver had been at my door for the last 15 minutes. I am 100% sure he wasnt at my door because i was sat at my window patiently waiting and salivating at the mouth. I was then called up a 3rd time by the branch who asked if i wanted a second driver to come and find my address. I politely told them to stick ...the what would now be stone cold food in the bin. I was not going to pay over the odds for cold food. Not once did a member of staff i spoke to apologise for the inconvience caused. You ruined my takeaway night

Haven't used these for a while. .. & had placed an order last night (Friday 30/06/2017) @ 20:15 with given address & phone number as normal ... delivery time 45-50mins. .. (normal).. but 1hr & 15mins the order hadn't turned up . so I had to phone to see where it was ... delivered to wrong address !!! was the quote & apparently phoned my number (NOT... as I had been in waiting)... excuse after excuses .. (not happy )... checked order for the second time & was quoted order would be on it's way...?? 22:12 it ruddy turned up & the delivery young guy quoted that it wasn't his fault to get the house numbers wrong as it was difficult !!! (wot, how).. but the other thing was that pizzaed me off was that I got no sorry from anyone within the company that night or offered a reduction on the price... would I use these again .. hmmm.

Never had a problem here. Good service, good pizza. Fun fact: this was the 2000th branch to open in Europe (you may still see some staff wearing special t-shirts).

Had a couple of bad experiences, decided to report these all in 1 go. Was just told that as I didn't report it within 24 hours they don't want to hear from me. I would have been happy with an email saying that they would look into the problem to make sure it doesn't happen again but it doesn't seem like the way to give customer service. I would avoid at all cost, I've not been back since and do not plan to.

Overpriced and "floppy" pizza. The base is often not very substantial and is very thin, the hygiene appears to be good and the service is friendly, however will not be back given the quality issues.

Good pizza, but expensi e compared to other places