Based on 21 opinions finded in 1 websites
Based on 21 opinions finded in 1 websites
Nº 889 in 1046 in Hammersmith and Fulham
Nº 20 of 23 Pizza & Pasta in Hammersmith and Fulham
Opinions
Dominoes pizza quality has gone out the window. Their pizza used to be juicy and succulent. Adding extra sauce was great, as it was always guaranteed to have a lovely flavour and prevent the pizza from being too dry. I have been ordering from this restaurant for many years and I cannot remember a time when the pizza was this bad. In the last two years we have bought from here less and less to the point that I cannot bring myself to throwing my money away with these guys any more. The starters are quite good, but lets face it we don’t go to Dominoes pizza just to buy starters. Unless you guys improve the quality of your pizza which are now dry, hard and with few toppings, I don’t think I’ll be ordering from you any time soon.
London_boy70 . 2021-06-14
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Pedí una pizza pequeña y 2 lados para la ENTREGA y el pedido nunca llegó. El rastreador dijo que había sido entregado, así que llamé a la tienda y le expliqué la situación. Pude escuchar al gerente con el que estaba hablando preguntar si la pizza había sido entregada y un chico dijo que la había entregado. . Bueno, obviamente a la casa equivocada! Insistieron en que DEBE haber sido la puerta correcta a la que lo entregaron, pero hay una cámara afuera y nadie apareció. Luego me pidieron que llamara a las puertas de mis vecinos para verificar si alguien lo había tomado por "error". . ¿Es eso real? ¡No es mi trabajo o responsabilidad molestar a otras personas para ver dónde desapareció mi pedido! Además, para entonces ya habría estado frío, ya que no sé cuándo exactamente se "entregó" el pedido, ya que nunca recibí un mensaje de texto de que la pizza incluso había salido de la tienda, ¡y por lo general siempre lo envían! Intentaron insistir en que se volviera a hacer la orden, pero ¿por qué tendría que esperar otros 30 a 40 minutos? Pedí un reembolso, especialmente porque ni siquiera se disculparon una vez por el error. No quiero malgastar mi dinero en este tipo de servicio. Y aparentemente tiene que esperar de 5 a 6 días para que se realice el reembolso. Tendremos que esperar y ver si incluso me devuelven el dinero. Esta tampoco es la primera vez. Otra vez entregaron la pizza equivocada con ingredientes incorrectos. Mala tienda, mal servicio al cliente, en ambas ocasiones.
Nicolo I . 2020-02-12
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Pedí un miércoles por la noche. La señora del teléfono fue muy amable y respondió: "gracias por elegir dominó, ¿cómo puedo ayudar? "Ella tomó mi pedido de forma rápida y precisa, que era una pizza grande de solo 9". 99! a pesar de que ella dijo que tardaría entre 10 y 15 minutos, estaba listo en 5 minutos. Mientras esperaba, vi a una mujer profesional muy trabajadora hacer pizzas increíbles con las manos. la cocina estaba muy limpia y ordenada y me impresionó la habilidad que tenía. ella sabía lo que estaba haciendo y sus manos se veían muy inmaculadas, con una manicura natural muy ordenada. Cuando llegué a casa comí mi pizza y tengo que decir que fue la mejor pizza para llevar. Era una corteza delgada y tenía una deliciosa cobertura de verduras. la corteza era sublime, delgada, sabor a comida entera y deliciosa para comer. fue absolutamente encantador - 10/10 experiencia y ha hecho mi noche! ! ! ! ? Gracias Dominos Fulham! ! !
Chloe H . 2020-01-22
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El lugar está limpio y el personal parece estar bien. Este dominó siempre ha sido un poco impredecible, con pizzas que no se hacen según lo ordenado. Te recomendaría que siempre revises tu pizza antes de irte. El jueves fui a Dominos y pedí dos pizzas, el servicio a pedido era deficiente. Después de 10 minutos, pregunté cuándo estarían listas mis pizzas ya que no estaban listadas en la pantalla y mostraban todos los pedidos. No pudieron encontrar mi pedido. Después de otros 5 minutos de menos de empleados entusiastas conversando con ellos mismos, pedí un reembolso. Esperemos que este mayor deterioro en el servicio (que es un logro en sí mismo) esté relacionado con la remodelación.
Nik S . 2019-03-30
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Este tiene que ser el peor Domino que haya ordenado. La comida llegó mal como un artículo de alergia no se eliminó de la orden. Así que acabo de pagar 25 y no tengo nada para comer. Usted no contesta el teléfono y lo hemos estado intentando durante veinte minutos. Gracias a Dios que no había comido una rebanada o ahora estaría en el hospital. Servicio atroz y no capaz de contestar el teléfono. Evitar
Mark . 2018-12-08
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Ordered chicken tandoori spice pizza but recieved beef! Anything more to say? Staff are lovely but get recruit staff who can get the correct order of the customer...
saviojc . 2018-08-31
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We had come here as just round the corner from our hotel. We only sat down then the waiter asked if really take our order. We told them a few more mins 10 mins later still waiting. Eventually we ordered and got out food. When Came to the bill they didnt understand that we had a discount on the map. So the manager had sorted for us.
jemimar2016 . 2018-03-17
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Spoken on the phone three times. On the fourth time she asked my address.. again, unsurprisingly the wrong one, again. Literally the dumbest people I have ever spoken to on the phone in my life. Unable to listen to an order, type in an address, and send it to it.
lwstut . 2017-02-10
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Really good for a take away service. I ordered my pizzas online and had them delivered piping hot 35 minutes later However, they could improve on the quality and image of the pizzas they make. They were not even round, and looked like they had been dropped.
Steven J . 2016-08-10
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The Tuna pizza we ordered was quite well and also the anounced time for finishing in 10min was very accurate.
284hermannf . 2016-07-20
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We get pizza from here occasionally and it is usually okay. They do gluten free which is a plus point. However, on two occasions my husband has been ill after eating the spicy beef pizza. I have had veggie pizza and been fine so I assume it is the meat. Occasionally we have also had to wait a long time for the pizza to arrive and more than once the pizza has arrived with the toppings all squashed to one side during transit. One time I also found large pieces of black burnt stuff stuck to the bottom of my pizza.
Angela3030 . 2016-05-03
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I ordered from here and after waiting 40 minutes had to call to check the status of my order - preparation was only beginning at this stage. The manager was extremely rude and unhelpful. I live very close to this dominos and pass it daily. From opening until close the staff stand outside in groups smoking in the middle of the pavement and chatting. I would question whether they wash their hands before returning to work, as well as how many breaks they take. I have also witnessed shocking driving from the delivery moped drivers, even one practicing his wheelies on the street outside in the past two weeks.
cmcmcn . 2016-04-01
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Wat je van dominos mag verwachten komt ook hier uit, de four cheeses blijft mijn favoriet. Lekker snel eten.
Egbert1979 . 2016-03-27
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Pizza was cold when it got delivered and YET again forgot something. Called them and spoke to someone who didn't understand English, and they couldn't deliver the missing item. This always happens. Need better training and customer service.
Jacob S . 2016-03-24
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I went there for collection, the pizza took 30 minutes to make, the staff all outside smoking, very bad customer service, they gave me the pizza without the dip, claiming they ran out, they are tying to save money. the Pepperoni slices are less than usual, and the cheese is very little. they charged me £20, while saving £1 from toppings, what cheapos.
Christian N . 2015-11-17
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Ordered a cheese and tomato only large pizza for my kids. No cheese in the middle of the pizza whatsoever. When I spoke to manager he said the cheese from the sides melts into the middle of the pizza !!!! Same thing with the garlic pizza bread a smidgen of cheese around the edges ,He also claims that the pizza garlic breads which should also contain cheese all over are preferred by customers with less cheese!!!! This has got to be the the most greediest franchise manager ever to have run dominos in Fulham !! Disgraceful service from the man running this place
lilysmiles . 2015-09-13
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I did order a takeaway. It is just your average pizza take away, nothing fancy. In terms of quality, service, and customer service, it was oky.
Waleedip . 2015-08-31
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Servicio absolutamente chocante! Pedimos 2 tamaño pizzas en la noche, una hora más tarde y no llamada de teléfono no teníamos pizza. Tuvimos que llamar hasta 6 veces al día siguiente para obtener un reembolso completo. Lo consideran sensibles a lista negra ... El gerente por el nombre de Sertie, era increíblemente y grosero.
James N . 2015-08-03
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Ordered takeaway that made me and my husband very sick. Spoke with the manager the next day who was extremely dismissive and offhand. My complaint was apparently referred to the franchisee but I'm still waiting to hear back from them over one week later. Very disappointing and not what I expected from such a well known brand.
Claire W . 2015-07-18
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Good quality and good service. Only if the ingredients were put more generously i would give it 5 stars
Shahzaib R . 2015-02-12
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if you want to eat and quick just get pizza and they do really good cant complain. delivery can be a bit pain sometimes but its ok.
Tube L . 2014-10-18
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We actually order online for home delivery and the pizza from there is to die for,, it always gets to us super quick and super hot.we always get side orders too and they always supply us with an abundance of sauces, I can not fault them in anyway
fraveler027 . 2014-01-04
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2 Opinions
He pedido de papa ottimo pizzería un rato ahora sólo comer y la pizza para ser agradable y fresca, no es la típica pizza grasienta y grasa, más sencillo y agradable. Los acompañantes están decentes y vale la pena probarlo. Yo uso este lugar tarde cuando tener partidos etc... Entrega rápida y miembros del personal muy cortés.
20 Opinions
I am shocked of how bad service this place has. Can’t be real especially in a city like this. I called them to make an order for collection and in the beginning I was talking with a very rude young lady, and I was asking just for what kind of chicken pizzas the had. She was really annoyed, didn’t want to reply to me at all-god knows why she should have this behaviour and in the end she just finished the call without saying nothing. I was calling because I just wanted to order a pizza to eat , they were not picking up on purpose and after several times I was trying to call, a different guy picked up. I explained to him the whole situation and asked why this was happening and he said that we are really sorry and he finished the call as well. LIKE SERIOUSLY ? Is this a serious service ? I am just feeling sorry for the owner for having and paying such a bad stuff. Worst experience in my life.
6 Opinions
It was so bad. There was no tomato sauce on the base, barely a tablespoons worth spread over a LARGE pizza. The cheese was so so so bad. It was so rubbery, did not taste like real cheese. It did not melt or go stringy like mozzarella is supposed to do - even cheddar. It was just terrible pizza. You can't really go wrong with pizza. I don't know how they managed to make such a horrible pizza. I didn't even want to give one star. My husband also collected the pizza and it was pouring down with rain so he asked for a bag for the pizzas and the guy behind the counter said no. How bizarre and unhelpful and rude.
8 Opinions
Delicious!! Ordered for the first time on ubereats and absolutely didn’t expect it to be that GOOD!!! Great discovery and surprise. Will definitely be ordering again ⭐️
3245 Opinions
One of the worst experiences I’ve ever had ordering ever , made an order at 12 received a call an hour later to be told that they’ve run out of what I’ve ordered and I’ll have to go with whatever they put in instead ! The food arrived at 2:26 pm 2 and a half hours after I’ve ordered received the food cold and only had a slice and it went right in the bin . No customer care , no apologise nothing wouldn’t recommend