Domino's Pizza - Durham - East in County Durham

Very nice pizzas, 👍 great sides to go with them

Customer service is terrible. Tried to charge me £11 99 for a £7 99 pizza. Then when my friend asked for a chicken wrap he made out that for an extra £2 she could also have a small pizza. The pizza came but the wrap didn’t. Then when we asked about it he said that the pizza was instead of the wrap. So she ended up paying more for a pizza that she didn’t even want. Why would a member of staff not just give someone what they ask for, Instead of trying to change their order. He was also rude when we tried to get a refund. Staff need customer service training.

Foods always rank never looks good and never tastes good for dominos this store is an actual joke worst dominos in the area and the staff are absolutely vile people no hygiene and no manners the manager and staff need to be fired and I will be taking this up with head office as I'm also a branch manager and will be doing a full investigation into this store it's disgusting

What can I say not going to be back on here but to mention that these guys have no hygiene rules what so ever probably they never heard of it . Service was like in a corner takeaway where they don't speak English and you end up buying whatever they want not what u ask . In the end, food was not cooked properly and tasted bitter I had to eat it any way as didn't find a solution to speak to staff that don't understand what I say. Horrible place to be !!

Pizza was late, cold and already dried, impossible to call in. Never had issues before, but won't order again.

This is our local Domino's always good food and quick service.

It's Domino's, what do you expect. Friendly staff and good service.

I ordered a pizza from their store and I never recived it . Its a complete scam On the app even after hours still my pizza is being prepared its a complete fraud and my money are gone Order number 541871111 , 13 October 00.14 hrs

Lovely hot pizzas, ordered for 7pm. Wasnt ready till 7.20 so had a wait.

Food is good this is just a little takeaway/delivery place. Shame they no longer take cash.

Called in for a lunchtime deal and gretted by nice friendly staff who advised us on the best offer for value for money. Pizza was good but could have done with an extra couple of minutes in the oven.

Unless you want to wait over an hour for your delivery and your food to be cold - not worth it

still waiting on a refund from 22nd april!!!!! i have tried to contact store and head office mulitple times!! £75 on pizza that never arrived with us!!!!!! NEVER AGAIN

We paid extra for double decadence. We did not get that, we got a dry pizza with no double decadence sauce and barely any cheese. This has happened on multiple occasions now and will not be ordering from this location again. I have had this pizza from other dominos and have never had this problem. If I paid extra for this I expect to have the pizza I paid for.

Ordered on the app and was told delivery would be 21 to 30 mins. An hour and a half later there was still no signs of delivery, it eventually took around 2 hours for 2 large cold pizzas to be delivered and it’s safe to say they were the worst pizzas we’ve ever had.

DREADFUL. Avoid their takeout. Arrived after an hour and a half, tasting like cardboard. Don’t phone as they are absolutely rude and do not take advice and slam the phone down if you so much as complain. Unfortunately the only one doing delivery, which may account for the arrogant attitude. AVOID AT ALL COSTS

Useless. After waiting for an hour, still no delivery & the shop never answers the phone ! Useless !!

If you have had Domingos before you know what you're getting a great pizza a bit pricey this is a takeaway so no atmosphere

TERRIBLE SERVICE! Ordered from here at 20:00pm and waited a whole hour for the delivery?! Which still hasn’t came!! I phoned up they explained the delivery driver left ten minutes ago, when I phoned. An hour later still nothing Absolutely shocking

Ordered over an hour ago, the order’s still not here. They said that it’s been delivered on the online tracker but it clearly hasn’t. Tried calling, no one picked up

Fast and easy delivery staff in store always happy to help

Made on line order never received it no call on number I provided dragonvile branch co Durham £16.00 will be getting refund on my card when open won't be using again

Absolutely Appalling!! If I could give 0 stars I would! We ordered at 11:50pm and came to a hour so we rang and was told 10-15 mins ,Came to 40 mins later and rang and we had to response what so ever bare in mind they are still open! We rang every branch around and even they tried and couldn’t getting a hold off them! Absolutely disgusting! Now at 2AM we have just received our food who could speak perfect English to my face but soon as I ask him when he picked our food up he couldn’t speak English apparently… so what he has been doing I have no idea but also the shop not answering is suspicious itself!

Perfect timing as food was being boxed up as we arrived

The staff are generally friendly and the service is fairly quick. It's cheaper to collect your own order as you get better deals.

The location is very convenient as it is close to the A1 (M) highway. On-site parking is free and the staffs are friendly. A Tesco fuel station is nearby, so it's a convenient place to fuel up your vehicle and add calories.

Definitely by far the worst tan dominos around Durham. The customer service is appalling. Ordered a pizza online, it came over an hour late and when it did turn up, it was extremely cold and the chicken bites looked like they’d been left out for days! All dry and crusted over! Shocking! I phoned up to complain about this matter and the lady on the phone, who was foreign and refused to give me her name. Said there was nothing she could do, I have to speak to admin?! Apparently no managers where in the shop, only her and she never once said sorry. So I waisted all my money and a stone cold pizza & chicken. Another time I phoned up to make an order and straight away (another foreign person) answered the phone and bluntly said “ we no taking cash! “ Nothing else!! Horrible service and won’t order again from here. I am shocked nothing has been done!

Had a medium pizza and the garlic bread, the latter was fine but the former had almost no cheese and was maybe the worst domino's pizza I've ever had.

bought a pizza in store yesterday, went home and ate half, everything seemed fine, until I went to eat the other half the next day and found a roll up that had been smoked in my pizza box!!! Went in store and the manager seemed abit shocked but was not apologetic at all if anything didn’t seem to care that much. The Asian guy who was making the pizzas seemed more concerned. Absolutely shocking!!! I live alone, I don’t smoke, nor has anyone been in my house that smokes, so it is impossible for it to have come from my side. Again very shocking that the manager didn’t really seem apologetic, not 1 sorry, what a joke, they need to fire and re hire!!!

I went here to try domino’s small hot and spicy pizza and also try their 6” garlic bread pizza as well and ended up getting a great meal deal as I got the pizza and the garlic bread as well as a portion of chips and a bottle of Diet Coke for only £6.99 now that was great for a Saturday tea time. The staff were great and the food was very hot and well done, I would definitely use this place again in the future. Thanks domino’s 👍

Is domino’s driver delivering my pizza by his secondhand wheelchair? Or the domino’s cookers are too busy blowing his colleagues in the kitchen and forget about my order

Pizza were a bit over done as only one person in shop

Ordered a pizza and was informed would arrive within 38 minutes. It showed on the app it was out for delivery. Waited 30 minutes and still no delivery. Contacted the shop and they said it was being cooked as the 1st one fell on the floor. I accepted this and waited again, still no delivery. I phoned them and asked them to cancel my order and refund the money back into the bank. I was told it would be done within 5 days, still waiting almost 2 weeks later. Contacted them again, was told it is with admin and will remind them to make the payment. Still waiting. Ordered may times, Never again will I order from them.

Ordered a pizza & I was waiting for over an hour for it. Then had to go back to my 15 hour shift. No excuse, no money back, real bad customer service. Wouldn't advise anybody to order a pizza from Domino's.

Great service and great pizza served quickly.

Dreadful. Wrong order given. Had to go back 18mile trip to get a pizza

Absolute shocking walked in greeted with we don't take cash and no chicken for pizzas then ordered a deal £29.99 server didn't know what pizzas avaible as only wanted you to order from app pizza was ok, chips burnt under grill, chicken wings freshly microwaved salad bar looked a week old tables left filthy manager needs sacking if that's how it's ran bill ended up £40 in total daylight robbery for rubbish food and appalling service

Great food (worth going in rather than getting it delivered as the discounts for collecting in person are significant). The pizza was huge, the staff were friendly, polite and fast and the stuffed crusts are worth the extra

Ordered 2 large pizzas. Delivery only contained 1 pizza. When I asked the driver where the other one was, he said, "There's only 1 here". (Really? I would never have guessed that!) I told him there should be 2 & he just said that maybe the other 1 wasn't ready yet! And that it would PROBABLY be delivered later! Then he left, not giving me any advice or solution whatsoever. So, whilst what he had delivered was getting cold I searched for the phone number & rang the Durham East branch, who the order was placed with. "Oh, is it a Roma?"asked the person who answered. When I confirmed it was, all he said was, "Oh, sorry, it'll be sent out with the next available driver". By the time it finally arrived, some half hour or more later, we had been finished the other pizza for a while, along with the wedges & garlic pizza, & it arrived stone cold. The driver's only words were, "Here you go" as he handed the late, cold pizza to my son, & off he went. We have used Domino's delivery service many times in the past, & have NEVER had bad service before. Our orders are normally dealt with by the Durham City store, where the staff & drivers are always pleasant, friendly & courteous, & provide an excellent service. This time my order automatically went through to the East Durham store. Their 'service' was terrible. Only part order came, driver didn't help, man who answered phone sounded like he couldn't care less, & when it finally arrived it was cold. Awful service. Have given one star, only because I can't review with no stars. Edit...must add, the service & standard from this store has greatly improved since I wrote this review. It was newly opened then, not that that's any excuse, but they seem to have sorted themselves out now & provide a much better (& far more polite & helpful) service.

Always fast service whenever I've ordered from here.

OK but t he menu is very confusing

Would give 0 stars if I could. Every domino branch has staff members dealing with money and after cooking food with their hands dirty.. Unexseptable

Great service and great pizza, I will be going back

Have been waiting hour and a half and still hasn’t turned up very poor

great service very friendly made me feel welcome pizza was fantastic well pleased and a big high five to the lovely lady that served me best pizza in DURHAM

Clean speedy delivery's food bang on

Awesome service brilliant staff quality pizzas and daz the driver is amazing

Very expensive I kind of recommend it but remember it's so expensive I would not recommend this place to a friend

Disgusting food ordered from here I have made several complaints regarding my Food. half cooked this has gone on since July believe it or not and they have done nothing about it. Domino's saying its a franchise and nothing to do with them???? Really strange They requested a manager from the franchise to ring me 6 times still no phone call Domino's said all they can do is keep requesting they ring me Diobolical

It's was a dominos what can I say haha

Good quality pizza at a good price, large pizza was on offer for the price of a small pizza

Food good as always but staff so stupid 🤦

cardboard tastes better than food

Very expensive, quality is "meh". Had to eat the box as well to get my money's worth

Quick service and rest rooms to use eat in if you like

Very poor service and management of staff any other Domino's is easily a 4 or 5 star review. Avoid this one at all cost

Nice pizza. Just be prepared to remortgage your house for it 😂

Pizza was good, make sure you get a deal so it is worth the cost!

Good value for money. Standard service and quality

You can acquire some good offers from this shop, and they are worth using, otherwise it is pretty expensive for a pizza. That said, they are regularly found on line, and I'd rather pay a little bit more than waste money on stodge .

Have had deliveries & have collected from here (Dragonville, Durham). Great pizza, great delivery drivers...very friendly, polite & courteous. Woman who served us in the shop was a little lacking in charm & customer service though...could do with trying service with a smile...makes all the difference.

Nice but not great expensive for pizza and drink

Ordered online and picked it up from the time I wanted, absolutely fantastic service and the pizzas are amazing

Terrible staff, rude, lied about order being delivered when it wasn’t.

Pizza took over 30 mins from ordering!

Nice pizza service wax a bit slow but they were busy with telephone orders

Bad service. Waited 2 hours for my pizza which i paid with by card. Ordered at 9:10 and called 8 times after i’d waited for two hours! dominos then closed at 11pm and i still didn’t receive my order despite having paid by card! lost 15£. Not happy.

Called in with my wife on Tuesday 17th January around 2pm. We read the menue on this side of the counter and decided to order the £20 dine-in deal (any two medium pizza, garlic bread, cookies and a bottle of coke). We tried to order this special offer, but the girl didnt have a clue, we ended up having to explain the offer, she took our name and we sat down in the empty restaurant. She was shouting a name but it wasnt ours, but as we were the only ones sat down it must be ours. We were very disappointed with the garlic bread but the pizzas were fine. We had just staryed to eat, when a friend of the girl came up to the counter and during the next ten minutes all we could hear was her moaning about her appointment tomorrow (the employee). This girl needs a lesson in customer relations, we were never greeted or a thank you ad we left. For this reason we award one star (we normally visit other Domino sites, but this one was the worst).

Spent £15 here and was awe full the £1 pizzas in Iceland were better certainly not nice and I have been to some disgusting takeaway shops before and this was by far the worst took one bite out of the chips and one bite from the pizza and threw all of the other things in the bin was utterly the most disgusting thing I have ever tasted and for the price it was not worth it. To top off this Whole experience I was waiting ages for my food was definitely not worth it would not recommend to anyone elieve me if I could review 0 stars I would😡😡😡😡😡😡😡😡😡😡!!!!!!

Brand new, eat-in or takeaway, really nice staff