Domino's Pizza - Chester - Saltney in Cheshire West and Chester

Order every Friday, atleast once a month the order is wrong. Not a good well organised Domino’s.

Now I love dominoes but when the workers are handling my food with out gloves that’s a no no the atmosphere is off putting as well and smell weird

Delicious food thank you for the food

Standard domino's but service is absolutely shocking! Staff get your order wrong and don't understand the discount offers/codes.

If I could give it 0 stars I would. Dry pizza with zero cheese and missing toppings. Wrong sides. This place is consistently awful go somewhere else!!! When I called to report it I had to have the same conversation 5 times with 5 different people! Couldn’t understand anything I was saying!

Pizza as always was nice arrived timely however the driver told me he had forgotten the 1.25 litre drink and implied due to the distance he couldnt go get it, i said i will try and get a refund then after calling the store and being told "something" will be sent to me i neithier got the drink or the money for it

Used to be pretty good, last 2 orders made me poorly, definitely need to keep an eye on your cross contamination and food hygiene

So poor customer service I ask for collection says 10 minutes it's ready it took 30 minutes I asked for my order they said your order is done by mistake without sorry. I had few times collection they are so rude

Terrible experience, will never order again. We ordered pizza and sides for four people. When it showed up, a side was missing. We called twice to get it, and were promised both times it would arrive shortly. Never showed up. Unable to get refund for not delivered item. Horrid custumer experience. Stay away.

Staff a bit moody . Standard for dominoes

Ordered pizza at 9.45pm told only 2 drivers working pizza never turned up! Glad I paid buy PayPal …. Very disappointing as use on regular basis.. it doesn’t take much to make a business fail!!!!!

Shocking service, person on phone didn't care, shocking service and feel like the person just lied to me. All I wanted was my order that i paid for, driver didn't show up but they took my money. Absolute joke!!

Awful service from rude staff. Just order from the kebab shop across the road and save yourself the disappointment of a cold, sad looking pizza

Not the best…had a few from here just waiting in hope that it improves, no such luck! ALWAYS turns up either tepid or cold (as tonight’s order)…ALWAYS thrown together…ALWAYS late (we live appx one mile away)…ALWAYS wait forever or get turned off when trying to ring, new management needed. Swerve it guys, the local kebab house is a safe bet…and cheaper!

The worst dominos pizza, food always stone cold, staff very rude. Surprised this place is still open.

Over priced for what you get and the food was burnt.

Went to the location after getting alert by mail that order is ready for pickup. Had to wait some time before someone acknowledged me. She could not find the order, walked away and ignored me. I had to call someone who seem to manage the place after waiting for some more time and had to show the mail with the item list before he located order in the warmer. The display in the front did not show my order as well. Three star is only because the food was good. Think they don't have enough staff to handle the volume and the ones there are not trained for customer service

Great service, always hot food.

Best place I have been working they .

They are not organised and pizza always comes late!!!!

Delivery times have always been hit and miss but the last two orders took over an hour from the dispatch confirmation message to arrival and turned up stone cold. Both times was promised a refund that we're still waiting for.

Very nice not the normal Domino's, helpful staff

Great service as always! Slightly bigger menu compared to Queensferry.

It’s Domino’s pizza. If you like Domino’s then this store is up there, consistently. Good staff, and more importantly if you’re a COELIAC (GLUTEN FREE) their gluten free options are SAFE. My partner is a very sensitive coeliac, often falling ill after eating out/take-a-way. But never here over the past three years. Thank you to all the staff for maintaining high standards in allergy control. Greatly appreciated.

Wouldn't bother going here. Left part of order,rang up to be told it would be delivered, which it wasn't. Pizza hardly had any toppings

The food is standard dominos quality but the customer service is terrible. Always missing items from orders, never an apology. The staff don’t handle complaints or care about missing food that has been paid for and throw out their infamous catchphrase “Call head office”

You never know if your order will arrive within 2 hours, nevermind being correct. Awful.

Ordered food at 20:20 kept checking my app and it said preparing, it got to 21:20 so I thought I'd ring the store, I rang them 3 times with no answer at all. I had to bike to the store only for them to say oh yeah sorry about that. My food wasn't even being prepared, I had to wait in the store for my food to be made (it was only 1 pizza and some cookies) i was promised a few extras as a "gesture of goodwill" that I never received and I had to bike home one handed carrying everything. Not a great experience not going to lie. I didn't get home until 22:00. I will not be going back

I’ve never had a bad experience. Pizza has always been delivered piping hot and as nice as always. Prefer delivery over collection.

Usual Domino's pizza 🍕 shop.. pizza delicious 😋

Had a delivery last month and the pizza was unfortunately cold. Contacted the store staff member was professional & polite. Apologising because they had been extremely busy. We ordered again last night they were hot & service from both the shop staff & delivery staff was warm & polite.

Slow service but as always good food and prepared well. Kind staff too! But I would order online and collect/deliver it's a lot easier

Amazing pizzas and great service

This used to be a reasonable pizza place I've ordered from many times in the past with no problem but this Friday was the worst experience I have ever had from any takeaway. Order was placed at 18:16, at 19:12 I rang to query where it was and was passed off by being told they would contact the driver and ring me back. At 19:30 I hadn't heard anything back so contacted them again and was told "it was out for delivery and should be arriving any minute". At 19:41 there was still no sign of the delivery so I rang the store again to query where the order was and was immediately hung up on when I gave the address. At 19:44 I tried again to contact the store and was told they'd tried to deliver the pizza at 7pm but couldn't contact me as they had a different number which they said was my fault. This is completely unacceptable as they have managed to contact me every other Friday that I always order food and my number has not changed. Also if the food was unsuccessfully delivered at 7pm this means I was lied to by both of my subsequent calls after this at 19:12 and 19:30! At 9pm I FINALLY received my food. Despite this completely unprofessional behaviour I was refused a refund.

Not always getting your order correct, but still love it. If you want cheat day - call Domino's 😊

Major problem today - all pizzas sticking - after waiting 20 minutes for an order told that they had ruined a second batch of pizzas.......and then to add insult to injury when I said I would take the ruined pizzas, they informed me that they had just binned those..... poor managed and no ownership of a problem ! Result wife's birthday - no pizza and hungry children going out to activities - avoid this Dominos !

I would give them less if I could. I ordered online. They said it would be about 30-40mins. It was more than 1hr 15mins. 3 of the 7 chicken strippers were less than 1/4 the size they should have been. The entire order was stone cold. I had to throw it all in the bin. I tried calling the Saltney store. The phone rang out numerous times eventually they answered and as soon as I complained they hung up and didn't answer the phone again.

I ordered a pizza for home delivery and was told that it would take 30 min. The pizza was delivered 2 hours later! When i rang to enquire the guy was rude and dismissive. Really poor service. We wont be ordering from here again.

Fast reliable deliveries .... food always nice & hot ... friendly delivery staff

Awful Service! Went to check to see how my order was getting along after 30 minutes to find it hadn’t even been prepped yet, when I rang up I was greeted by rude staff who just proceeded to say “they were busy”. I then didn’t recieve my food for a total of 1 hour and 20 minutes, with no apology of any kind. Appalling customer service wouldn’t recommend.

Varied quality control, which is a shame. They have never in every order i've made got the drink exactly right, not a huge issue of course, but worth mentioning. I think they seem to think diet coke is the same as coke zero which it certainly is not. I've always gotten diet coke with orders and have mentioned this every single time yet nothing changes (no tip either because of this!) As for the pizza/food in general, it's fallen way short. Last order I got was a flat, thin, WET pizza which was shocking. It was not a thin crust, regular crust small pizza, garlic bread and cookies w/ (supposed to be) coke zero. Pizza was wet, oily, but at least fully cooked and warm/semi hot. Cookies were shocking, oozing and watery in the middle and even after a full day stored in the fridge, still found them oozing badly. Very underdone. Garlic bread was probably were most of my pizzas crust endrf up. It was 75% crust, 10% oil and 15% cheese and supposedly there was garlic in there somewhere, it was just poor again. I don't know what's happened over the last 6 months to this branch. Short staff, too high demand, low/bad pay/unhappy delivery drivers? I have to avoid currently due to price and quality especially. There are far, FAR better and FAR CHEAPER options available for delivery in the area. I thoroughly suggest using Paradise Pizza or more recently, Grill Maker who do fantastic, hearty pizzas, calzone, kebabs, folded kebabs and burgers. 5* every time even if the delivery can vary the food is utterly excellent. Step it up dominoes, lower your prices and improve your food Saltney branch.

15 DAYS STILL WAITING FOR MY REFUND!!!!!! Utterly disgusting. I have now been waiting for 2 hours and 10minutes and I still DO NOT have what I've ordered? I called and they told me 40 minutes ago that "Yeah, it's on its way!" No apology, no explanation. 130mimutes of waiting and I'm sat here unable to comprehend the sheer incompetence of it. Now I've been told they tried to deliver and decided to take it back to the store and now I have the pleasure of waiting 5 days for a refund no apology... no explanation again. DO NOT USE THIS STORE!!

Either wait ages for food, while the website or SMS saying foods on its way, but it actually isn't, or you can't make payments online, or missing dips with orders, and the latest, can't take card payment at the door with their machines. So, you call to pay, payments taken, then get a call back 10 minutes later demanding for another payment because they cpearly can't communicate with one another. Utter s*** show. Time to find another pizza place, all the expense, none of the consistency.

Disgusted with the service tonight. I ordered at 7.20 and at 9.10 this order has still not arrived. When calling the store the phone rings twice and then cuts off!!!

Now 2 hours waiting for my order, phone cuts off and when called Chester branch told nothing they can do. Absolutely disgusting I now have to order eles where as I promised my daughter pizza and she should now be in bed

I had to wait an hour and a half for them to deliver my pizza meal and I only live 5 minutes away!

I was waiting 1h 50 minutes for my pizza. Pizza wasn’t warm, but wrong one. The ongly good thing was cold coke...... what is wrong with you guys?

Waited 50 minutes. Found chicken which wasnt even nice on it not mushrooms. And it was cold .Yet I paid over £17. Far from happy

Delivery time up to 2 hours very poor service

Difficult to give this one a higher review at the moment as the quality control is so varied. We've had delivery from them a few times and it's almost a coin flip whether your pizza will be too thin and falling apart or brilliant as ordered. I think they just have too few staff and not enough training as we've had to wait almost 2 hours in some instances. It's a shame I can't rate of higher as the actual staff in there are very friendly I think there's just not enough of them unfortunately.

Noticed the delivery man shaking at the door being awkward opened one of the pizzas after eating the sides and a small slice was missing and the pizzas were pushed together to try cover it up, minging.

Very nice pizza. Tasty.lots of toppings. Exspenve.

I ordered the wrong pizza base sauce because the website was playing up (clearly a technical error) so I thought that I would ring them up and correct it! I legit rang them up and spoken to Matt, as soon as I ordered it and he claimed that they have already made it and nothing else that they can do! I’m so annoyed. I order from here all the time as well! Correct your website! Going to order from another pizza place from now on

The delivery was fast but the food doesn't taste like a normally domino's the quality isn't as good. I have tried it a few times the vegetarian pizzas have not got the ingredients stated xxx

Disgusting. A shop full of people complaining they had waited 1 hour, 2 hours, 2 hours and a half for pizza deliveries!!! The most awkward place I've been in as a customer. So many people were unhappy and angry. One man was so angry I thought he was going to hit somebody. The amount of orders they were taking were too much for them to handle. Bad customer service. And unbelievable how many people had been waiting for their food. Doesn't even deserve one star rating.

An hour and a half on a Wednesday evening. Still waiting and won’t answer the phone. Sure it’ll be tasty when it turns up but don’t fancy it any more

We ordered a "The Big Night In for £22.99" which should include two medium pizzas, a garlic bread, wedges, cookies, and a bottle of drink. After some alterations to the deal and some extra cookies, we paid £32.98. The food came within half an hour. When the food arrived, the alterations to one of the pizzas was incorrect and the garlic pizza bread also had a 2 inch crust with very little topping. We also did not receive any dips with our food. I have ordered from this store on 3 other occasions and not once have I been completely happy with the service. I will not be ordering from here again.

Delivery fast but order wrong, got less than what i paid for.

Food is good but they will leave your phone ringing forever. BAD customer service

Brilliant pizza! Never had a single problem from here!

Takes forever always get the order wrong

Tasty, fast service as expected