Domino's Pizza - Chester - North in Cheshire West and Chester

Ordered a half and half pizza with two chicken sides. Driver arrived with just a pizza, so I rejected the order and asked them to refire it and bring it back together as it should be. The driver didn't contact the restaurant. I contacted the restaurant, and had trouble explaining they need to refire the whole order not just the sides. Eventually had a friendly message saying they'll refire everything and get it to me. Fine. They then send me the same pizza that they originally did, which has now gone dry. The half and half pizza is 6 slices one topping, 4 slices another topping. Nice. Really poor effort. Kickers are good this time at least. Normally they destroy the coating that's on them.

Do not reccomend ordering from there. Order wont arrive, customer service really bad. Ordered and never received it. After contacting them they argued and blamed it on us.

Place order online. Realised immediately I had made a mistake and wanted to change from the tomato base to BBQ base. Called the store within 30 seconds of placing the order to be told it was tough because they had already made the pizza. Asked to cancel the order. Refused to give me proof it had been cancelled and said "just call back in future if you don't get your money". He then hung up and wouldn't allow me to place a second order in the meantime.

Everything is fine only pizza is uncooked

Driver never came, waited 3 hours, called up 6 times and they told me driver delivered. Which was not the case, AWFUL MANAGEMENT DO NOT ORDER

Apsalutly disgusting food and customer service these should be closed down immediately I have never meet ruder people basically called me a lier after them charging me my money and not sending me half of my order total idiots STAY AWAY

Ordered a delivery paid £40 for a pizza when arrived all toppings were wrong & I was left short of my 2 sides I paid £15 for called the shop and manager told me he double checks all orders and asked me to double check my order obviously I’m looking at it I know what’s missing and what’s wrong when I asked for him to send me side he said it was late and his drivers where busy when I demanded a refund for my missing items or for them to be replaced waiting over 40 minutes the sides to arrive and they never did come after calling them back they hung and never answered the phone any more one guys name is gagan very rude staff particularly the manager I don’t think these people are experienced or care about customer service should be sacked and people hired who actually know what there doing just take a look at the rest of the reviews by far the worst dominos I’ve ever had I will be making a futher complaint

siddharth and ravi were perfect with sorting ate order and were really lovely when accommodating us

Ordered a pizza, waited 40 minutes after being told it would be a 24 minute delivery slot. Rang up to be told they were running late, mid conversation the staff member on the phone decides to ignore us and just starts having a conversation with another member of staff had to repeat myself 3 or 4 times to get their attention. They finally said it would be another 10 minutes. Another 20 goes by, still no delivery. I rang again and the same member of staff answered, when we questioned our delivery they hung up!!! Dreadful customer service and definitely won't be ordering again.

How can it be 5 hygiene rating when the pizza dough was wrapped around the cook’s both arms and she was coughing in the kitchen with no mask??

Never in my life have I had such a bad customer experience!! Husband ordered two Pizzas at 6.30pm, the app said it had been delivered which it hadn't. He rang at 7.30pm and was told it would be delivered within ten minutes. Rang again at 8.05pm to be put on hold whilst the driver rang my husband. He turned up blaming Road closures despite the fact the pizza tracker showed his direct route. The Pizzas were cold but we had to take them as our child was hungry. I rang store and the guy I spoke to said with an attitude why did you not ring sooner, I politely informed we had and he went to speak to the manager. He came back and said we are very busy with one driver, I said i appreciate that but nearly two hours and cold pizza is unacceptable he vehemently replied "we are giving you your money back, are you happy now" he was quite aggressive and made me feel uncomftable

Ordered in from here last night and had to drop a review because of how great the experience was. Sai, the delivery driver, deserves a shout-out for being super quick and friendly. The pizza was top-notch - arrived hot and just the way I like it. Service was on point, didn't expect to get my meal so fast. And while I didn't dine in, the vibe over the phone and the neat packaging gave me good feels about the atmosphere. Definitely going to be my go-to spot for pizza nights!

Pizzas overcooked with horrible smell, and I felling stomachache now! Bad quality, disappointed

It's awful. I felt for the delivery guy who brought my pizza the first time but the pizza was over cooked and no double decadence on either pizza so i sent it back twice. This isn't a one off neither, it's happened multiple times so more fool on me at this point. This place has single handedly taken my faith in ever ordering a pizza from dominios ever again, this is a really shame. I've now ended up getting a refund from there on a different occasion and another refund has been made tonight which i now have to wait 7 days for, weird because my last refund only took 3 to 5 days but this one is 7? . My advice if you want a refund, either go in and make sure they put it through the till or you can call them but record the conversation so you have a record of the whole thing.

Pizzas are always over cooked and the double decadence is so dry as they put barely any cheese sauce on in the middle. It's going down hill dominos here, going to boycott the place soon

Love the buffet,it's very good value for money and the food is amazing. Nice clean tidy place and staff are friendly.

This branch of Domino's Pizza is always my go-to choice for pizza, and I'm so happy to say that they never disappoint! Their pizzas are always hot and delicious, and their delivery time is always speedy. On top of that, their customer service is fantastic - they always go above and beyond to make sure that their customers are happy. I would definitely recommend Domino's Pizza north to anyone looking for a great pizza experience!

I placed a order for collection (2 medium pizzas and two sides) when I got home I checked and the pizzas were completely wrong. I rang up and was told they couldn’t send me out the correct pizzas and if I wanted what I ordered I would have to go into store. I was also told i should have checked the pizzas before making the journey home implying I was at fault. The store manager also offered me a refund but when I got to store I was told I’d have to call at 10:45pm to receive the refund (wouldn’t tell me why) when I called back at 10:45 the store manager said he couldn’t refund me tonight and I’d have to call back in the morning before 11am. When I rang this morning I was told that again it was my fault that the pizzas were wrong (sticker on box clearly stated chicken and sweetcorn but I received pepperoni, sausage and chilli) and that I’d have to call back on Wednesday next week to see if my refund has been accepted. THIS IS TERRIBLE CUSTOMER SERVICE!! Not only did I have to make the same journey twice totalling a 45 minute drive, I was told that although the could deliver they would prefer I collect because they are busy. And then to be told when I get back to the shop that I was at fault is shocking!!

Called in to order pizza, was left waiting despite lots of staff in there. Then man gave an order , asked me to wait a sec....then he went and processed another order, then went to put labels in boxes and then into back to check yet more stuff....customer waiting.... obviously not important, customer service dire....we left and went somewhere else NOT a dominos!

The only good thing about this delivery was the driver .. Toppings were virtually non existent, plus missing side order.. Disgusting for the prices charged..

Spent over £30 got completely wrong pizza and when I rang about it they said bring to back then absolutely rude will not be ordering from this Domino’s again

Someone forgot one of our sides of dough balls. The driver said he was going to come back with it and to be honest I didn't believe him, but the absolute LEGEND came back 5 mins later with the dough balls. Made the meal him coming back 🤣 I didn't get his name but whoever you are your an awesome guy

Pizza's were ok not what they used to be, they missed a side off the delivery and when I rang up I was told they would be sent out again but it never arrived. The girl on the phone did seem to want to help and offered a refund but she spoke to the manager and they said no they'd send them back out. Clearly management incompetence.

Driver decided to have a loligag and go for a stroll with my food. No clue how he managed to drive a few mile away with it like

Just went in and ordered 2 pizzas and the man clearly didn’t understand what I said when I said bbq base and then to remove mushrooms .. very disappointed And the half and half split was not done very well but never had any problems with these before .

I order my pizza one hour twenty five minutes ago, I still I didn't receive my order. very bad service...! I never order again...!!!!

Excellent pizza quality the pictures are from the summer 2021👌

Collected so the pizza was at its best, right out the oven

Generally a good experience although the app has been faulty recently.

Worst dominos out there...snotty little scouse women wouldn't deliver the pizza to the door....then 10mins later found out a neighbour got his delivered no problem...she just cant be arsed to do her job. The whole point of a delivery service is to deliver the pizza...what a joke. Will never ever order from here again. Absolutely disgusting service.

Would score zero if possible!! So there no contact delivery service they offer is clearly wrong....I've ordered hundreds of times and never have any problems....now they apparently don't deliver to your door if they don't want to. My phone rang to a snotty little scouse girl with the attitude to match telling me to come down and get my pizza! I said I have my child in bed to which she replied "well that's not my fault" What if I was isolating and couldn't get to the shops?? Instead I just finished a 14hour shift and didn't want to cook..........Absolutely disgusting. What's the point of being a delivery service unless you will deliver. Now I have to wait 3 days to get a refund. Never ever will I order from here again. Domino's are a disgrace.

Delivery was quick, pizza was nice and fresh 👍🏻

Quick delivery with handy App to monitor progress - I love pizza and Domino's are always superb -

Made an order for delivery, the driver called me to say he’d managed to get lost on the way after already being late. Then when I called the store they had told him just to return to the store, would give 0 starts if I could.. I had to return to the store to collect the order myself..

I maybe biased as I work there but the food is great and speed of service is good but there is a struggle to get good drivers. The north store also has the largest delivery area of all the Chester stores which increases the popularity at peak times.

Ordered online, then when it didn't turn up in the time that was stated on the Internet I rang to find out where the order was only to be told that it would take 2-3 hours, I simply wouldn't of ordered it had I been told the delivery would take so long, I then had to drive to collect the order, I asked for discount for the inconvenience only to be told that they couldn't offer any discount, they gave me a free large pot of garlic sauce, absolute joke. The pizza is over priced and I will never to using Domino's again.

Certainly not fast food, always takes almost an hour to get food.

Food was delicious and couldn't be faulted but when the store call you three hours after eating your food, claiming you haven't paid, that's when my 5 stars go to 2 stars. Don't think I'll be ordering again from Chester North, will definitely be going back to ordering from the one in town - hopefully they won't try to double charge me.

Domino's store with free parking space? What could you ask more? Got to love it. But seriously Domino's Pizzas are great. This store is good, looked very clean and tidy. The stuff were very kind and helpful.

Only had one style of pizza base slightly off hand staff. Thank goodness that there are alternatives

Up till today, the food from here had been okay and the order has been correct. Would advise checking your order before leaving the premises if your are collecting. An order that should have had no mushrooms and extra onion was served with no onion ans extra mushrooms. The Cinni strips were also served without any sort of dip. Not really impressed today

Quality has gone down since this store opened. I always get something missing or an unwanted topping added. Pizza bases are now limp and soggy. Flavour has gone out the window. Prices still extortionate. Miserable delivery drivers.

Good customer service, nice pizzas. my experience is based in collected in store.

Great domino's staff great pizza cooked to perfection.

Now where shall I start- if I could give 0 stars I would. Never have we had a problem with other dominos stores when ordering from them. When this store opened we have had to order from here when ordering online as apparently it is our nearest... Anyway- previous orders have had one or 2 small things wrong, but today takes the biscuit. It took over 90 minutes for our order to arrive despite being initially quoted 40-50 minutes. Which left me little time to eat and leave for work. The track our driver feature of the website said our pizza was 9 minutes away before being delivered over 30 minutes later. And to add insult to injury when it finally did arrive it was lukewarm and the cinni dippers had no icing to dip them in... oh how I just love plain cinnamon dough... Terrible service yet again from a terrible store.