Domino's Pizza - Birmingham - Smethwick in Sandwell

There was only 1 staff member working with about 10 orders done,overwehlmed, with orders left on the oven too much time wich included mine that was dry,burned underneath and unable to eat on the edges of the pizza. Management should organize better so these situations don't happen. Very disappointed with the meal!

Domino’s used to be my go-to, but things have really gone downhill lately. Delivery times are over an hour, and the pizzas show up cold. When you open the box, it looks like a mess, with pieces barely fitting together. Plus, there's so much oil at the bottom that it makes the pizza taste awful. After three or four orders like this, I’m done with this branch. Super disappointing.

Pretty compatible to the rest of Domino’s branches standard, only if they manage to have their WC back to service!

The best Dominos I’ve ever had. The quality was amazing. Will definitely make this my regular store when I fancy a dominos

Thank you dominos team special Thank you !! To Mr ghulam and the guy from New Zealand 🇳🇿 who delivered me pizza on time in well mannered Thank you all things sorted 😀 👍

It’s either Dominos has to reimagine their packaging or just the person who made the boxes is not capable cos my 2 pizzas slipped out the packaging and dropped to the floor and when I went back to explain the packaging issue they said it’s not their problem.

Despite the quick delivery the pizza is never hot. They do not put anywhere near enough cheese on and I swear they NEVER add extra mozzarella when you select the option for extra. The pizzas almost always have air pockets too. The stupid app constantly diverts me to this terrible branch now for the past few years from the Constitution Hill branch and doesn't let me change.

AVOID! I don’t really write reviews, but this is worst Dominos I’ve had. The pizza was cold and stale. It didn’t taste right. I had to throw it in the bin. The delivery was late. The app said the food had been delivered, but then it arrived 30 minutes later. I had phoned dominos, and they said it was a glitch and the guy just cut the phone off. I would never order from here again!!

Friendly guy pizza was on time cooked well If you like dominos have no complaints can't say the same for the area

These guys don’t know how to make a pizza if I was dominos I would remove them from the franchise. Will never be ordering from this branch again or dominos period.

Ordered half and half pizza and was the worst tasting pizza. The person making the pizza should be retrained. The pizza was undercooked and cheese not properly melted. I’ve posted a pic of pizza. It looks awful to look at. Ordered today on 16/4/2024 at 15/55pm

decent pizza but their quality control is not the best. they frequently put things on my pizzas i don't ask for im unsure if it's deliberately done or because they are made near each other. They forget to give you a garlic and herb sauce (and drivers don't carry spares for what reason i don't know) when you have a delivery which is what makes half the meal worth having and why people pay the silly amounts Domino's ask for. for a premium service they understand that they are the behemoths in the UK anyway right now and take full advantage of it. I would recommend you always collect your own pizza to make sure you get what you ask for and to also save yourself a delivery charge and the tipjar added ontop they ask you for.

AVOID AT ALL COST I FOUND A HAIR ON MY PIZZA 🤮 I have been a regular customer at Dominos I order pizza almost every 3/4 weeks via the app Today my daughter found a hair on the pizza I Made a complaint to the manager, he asked for pics so he could ‘investigate’ I sent them and he still refused to do anything about it 2 of my daughters were eating the one large pizza One had eaten 2 slices and the other one bit into her second slice and noticed the hair Apparently because more than 2 slices had been eaten they couldn't do anything about it! Not really sure what others do, but I don’t open a pizza box and first examine it to check if there’s any hair before eating it 😂 You just expect no hair in your food! It’s not about a refund or getting a free pizza, they could see from my order history I do order regularly from them so I wasn’t just ‘trying it on’ It’s a matter of them not even accepting that they were at fault, and made out we were at fault for not spotting the hair before eating any slices An acknowledgment and apology would have been sufficient as I wouldn’t even eat a pizza from their restaurant again, nor would I want a freebie either HAIR ON FOOD IS ENOUGH TO PUT ME OFF ANY RESTAURANT. Clearly no hygiene or customer service!!! Rude manager too Rather spend my money at Pizza Hut

Blocking off disabled parking in 2 bays, disgusting.

Serves out of date foods. Tried to call restaurant to advise but no answer as per usual. Won't be ordering here again.

Dominos sucks very very bad service I had to shout at him to answer me because he doesn’t answer questions he is very rude

What's going with the slices? 😂 and why is there no cheese in the entire centre of the pizza? Tasted fine tho just thought it was strange lol

Ordered pizza from the domino's app and was informed on the app that it had been delivered. Unfortunatly, this was not the case. After calling the store multiple times, i was greeted with what ended up to be a rude attitude and dreadful customer service, the delivery did not arrive for over an hour and was freezing cold. Not impressed at all as this is not the only time that this has happened after ordering from here before. Dreadful service and appaling, cold pizza. Will not be ordering from here again as the experience has been down right depressing !

Ordered a pizza to be delivered at 11:45, after 3 calls to say it was late despite it showing as delivered on the app and being promised they would arrive hot and fresh the pizzas finally arrived at 13:05. Over an hour late, stone cold. Called to speak to the manager who came back “send me a picture to show the pizza is cold” can this man some how measure the temperature of a picture? Once I had asked this I was quite rudely told to complain on line with no instruction of how to do so. Domino’s, this team here at Cape Hill are obviously not interested in quality service for their customers and after this experience I’m going to have to jump ship and got to Pizza Hut from now on. Disgusting service and pizza

Fancied pizza after a long time from dominoes. Half of it went in the bin. Found the pizza sauce too sweet that over powered the flavours of the vegetables and herbs. Recipe has changed. Or other sauce is being used. Base and assembly was delicious looking. Until umami flavour crept into once it hit my palate. Sweet Call it healthy or Not. Hidden sugars higher. I won’t be getting a pizza from Dominoes again. Waste of money.

Over priced. Boring taste. Not worth

Runny, lumpy pizza ...worst dominoes pizza ever...avoid!!! Their was too much sauce, very runny and second pizza was very lumpy, unlevelled crust/toppings. Just look at the pics! When I informed them they were very argumentative and rude...never order from there....extremely poor quality for dominoes.

Have messed up my order on multiple occasions recently which is unfortunate as I used to have no problem ordering from here. Staff were rude when I let them know that I didn't get what I ordered.

I did'nt like pizza at all, coz they put so much tomato puree and very less cheese

Ordered delivery, the pizza dough was still raw when it arrived so I had to finish cooking it in my oven, very disappointed when you’re spending over £30 on raw pizza. I’ve ordered here before and it’s been great, standards must be slipping.

I ordered a pizza,buy one get one free,didn't get the second one.it was cold waited 2hours.phoned them up ,couldn't understand them.staff was very rude.on the phone.i won't ever us that please again,need to get new staff.

me and my girlfriend had sever food poisoning from this place. never order from here

It was OK taste and enough parking space..

Not impressed with this, the food didn’t taste at all like dominos pizza I have been having in the slough branch. overpriced and not worth it don’t know how they make pizza differently to other branches but it’s a waste would rather go for Local pizzas for a fraction of the cost

Everything was good but I’m not happy with chicken pieces it was very less

Absolutely splendid… Vegi supreme is a full wow

The Staff were extremely kind and helpful. Very nice atmosphere and the food was perfect.

Great pizza; sometimes understaffed. The toilet doesn't work too

Really fantastic customer service, I really appreciate the effort they went to to fix a mistake. Thank you!

Pizza as always very good, delicious toppings. If I feel like eating good, I order them from them. Express delivery and pizza are always warm. I recommend

I called them and said I dont want to order online and they swore at me And when i did order online they didn't get my order right and there was hair in my food

Very nice pizzas and friendly stuff.

Very bad quality not dominos standard, pizza was cold

Disgusting!!! Uncooked chicken and a pizza SWIMMING in grease but you cannot complain. They hang up on you and pretend they dont have a store manager.

Pizza was dry with hardly any toppings. Wrong drink. Rip off. Worst take out I have ever had. Never again!

I’d rather starve to death than ever order from here again. The shop is only a 10 minute drive for my house but the delivery driver took 40 minutes to arrive instead. Had the worst experience ever tonight and in return was spoken to completely condescendingly and was patronised by the woman on the phone when I had told her that my pizza arrived cold. The pizza was extremely low quality, which should be impossible as it was a simple cheese pizza. How the hell do you get a CHEESE PIZZA wrong??????? It’s two ingredients: tomato sauce and cheese. Extremely incompetent and rude staff, what a terrible combination for an even more terrible establishment. If dominos want to save their name they should just close this branch down.

Very disappointed with the Pizza from the Smethwick branch last night. Super quick delivery but the Pizza was not hot,very mean toppings and tasted like it had been cooked hours beforehand. Last time I had Dominoes Pizza it was the best I've ever had,this was probably the worst. I hope its better next time!

To be honest I'm a big Domino's fan, but the pizzas from this store are disgraceful. But I was so dumb and still gave them another couple of chances. Believe me, the pizza it's always AlWAYS cold, overdone, dry and cheese on the top is literally inexistent...

Placed an order and requested extra everything on my pizza decided to go for thin garlic & herb crust upon collection I didnt check however got home to my disappointment the crust was barely existent overdone and very thin and tasted like a biscuit. ** sort your pricing out we dont mind paying for decently topped pizza cooked properly**

Poor customer service when I spoke to the shift manager About only having 4 pieces of chicken pieces on my tandoori hot large pizza (pathetic portion). On top of that there was no icing dipper for the Cini dipper. I was recommended to have that now and they’ll sort me out what’s missing next time? How was I supposed to eat the cinni dipper without the dipper?

Apparently their open until 12:45AM which isn’t true amend your hours!

Ok so when ordering everything was fine as usual but a full hour later the delivery is waiting downstairs for me to collect. First off it's a hotel so stand inside the lobby not in -1c weather. Then he gives me the 2 pizzas I've ordered which are now cold and the garlic bread, wedges and cookies but the wrong drink. Now the delivery guy ain't got a clue what just happened when I asked him where are the big dips. Then I gave him the money and waited for 4mins in the lobby for my change. Not only that the drink I ordered was wrong too. Never again in Birmingham am I ordering a dominoes again. The worst pizza I've had

Not the greatest Dominos I've been too. The pizza was dry and overdone. Not the first time this has been the case. Overall disappointing.

Not a fan of their pizza. I like my toppings spread over every slice

Nice staff & good clean waiting area & seating

Clean and tidy, excellent customer service!

Shop is 3 min drive from my house but took over 25 mins for the driver to deliver. Cookies and garlic bread was warm not hot, Cinnamon sticks were cold! Shocking for the price...m

Ordered pizza, staff could not do any good job because my food was taken by their delivery driver in error so waited 25mins. Food was cold and no one knows what they doing. Very poor administration and won't recommend to no one.

Good deals on pizzas, nice and very delicious

Good food. Parking can be a nightmare

An Ideal Place to Order Pizza, gives you great customer satisfaction

Apparently all Domino's are not Halal, even the vegetarian pizzas. Last time I go here

I saw hair in my food DISGUSTING!!!! Rude staff

I would give this branch a zero if it was possible. I used to happily order and get get delivery from Hayley road which was super quality and service. Ordered from here last month, the offers and service was awful. Had a gathering last Friday where we decided to order dominos, now we can only get delivery from this dominos and not any other as it's the local store. Logged a complaint and had some franchise manager call me which was pointless as she didn't manage the store or anything. Have no clue as to why she called as it seems like she has no aithority to solve anytging. DOMINOS YOU NEED TO FIX UP

Why does it feel like this dominos branch is particularly shortly stocked, When it comes to adding the toppings (double toppings even) to the pizza

Wao, warm food, friendly staff and collection was ready on time :) :) :)

Good food but ive called so many times and no response

PATHETIC SERVICE AND RUDE STAFF! They can’t even decide if they sell halal as according to staff “sometimes they get halal chicken and sometimes the don’t”. Would not refund a wrongfully sold pizza another staff member said was halal. An absolute disgrace but what is worse is the attitude of the staff, no sense of customer service or even basic conversational manners. Dominos is this how you want to be represented? Rude and arrogant workers with no sense of reputation.

Great pizza but the service is slow here, I guess this is down to the fact that alot of the staff have to run delivers too

Disgusting.... ordered pizza and all the base was hard and cheese was burnt... called to see why this was and was told it was impossible for them to be burnt when I had the pizza in front of me. Said they would do nothing about it. This place had only just opened .... clearly the staff need more training in food preparation and customer service. Will never order from there again.

Always had a good experience here