Domino's Pizza - Basildon - Pitsea in Basildon

Absolutely disgusting customer service.. manager is very rude... delivered order to wrong place, argued with me I'd put wrong address on order, I offered to come down and show delivery address that was on invoice, was not interested in seeing this and told me there was nothing they could do.. didn't even want a refund, just wanted the pizzas delivering....

What a mess. Orders geting mixed, no refund

Lovely hot food. Friendly attentive staff. Overall great!

Great service food came really hot

Always been a fan of Domino's and this place doesn't disappoint. Staff are amazing

Great food, quick service and friendly atmosphere.

If you want food poisoning, then definitely go to dominos pitsea !! I'm never getting food from pitsea again. Thanks, now it's time to battle this !!

Take your money but don’t deliver 🤬🤬 why take the order if they can’t deliver

Pizza came squashed , it looked like the box was steamed before it got her as there was lots of moisture in an around the box. The dough looks like it bubbled up in the oven causing sauce and cheese to slide off . Cheese pools all over but still not enough cheese on top of what is supposed to be a premium product. Garlic breads were the only saving grace. All in all terrible

The major thing that let's it down is it doesn't do half and half toppings like any other Domino's. They are quite abrupt if you ask why.

Lovely place... They just need to work on the waiting to get orders done

Good pizas and chicken wings. Better then your average Dominos store. Can get busy on the weekends, so best to preorder if collecting.

Great Pizza treat (Make your own Pizza). On time delivery. Large pizza always an excellent choice. Additional chicken starter added more enthusiasm 😄. Thank you 😊

Deliver driver cut a small slice of the pizza and must of eaten it I was that disgusted I trew it out actually felt sick wish I took a picture 🤢

Ordered from this awful place for the second time and it was not a great experience! Firstly, as I arrived in the shop the girl on the till was chatting to a man who looks like a twig! Both ignored me as I entered. I was stood there for 58seconds before anyone acknowledged i was there. In addition, another staff member saw me and looked away to not make eye contact with me probably because she was lazy and couldn't be bothered! Instantly I knew it was going to go downhill from here. Secondly, when I was finally acknowledged I got no apology or friendly smile, just a miserable spotty face annoyed young lady. When I arrive home with my pizza which was meant to be 2 large pizza's, 2 sides and cookies (Big deal meal) I ended up with 2 MEDIUM size pizzas which were dry, cold, boring and not easy on the eyes. Everyone in my house hated the pizzas and ultimately the pizzas ended up in the bin! Finally, I did ring back to discuss my order and was met with stink attitude from the young lady. She said I made an order online which I did not, and if I made the order online why did you take my payment at the till. She also said what they have in store is different from what is online but she did not explain that when I was making the order over the phone. She kept mentioning online which was so irrelevant. I have made the exact same order 2 weeks ago and the service and food was much better. I normally order from dominos pizza in romford, have done so for years, I thought let me try somewhere local but never again!!! I prefer to travel 20mins and meet professional and happy staffs who provide great service instead of travelling 6 mins for terrible tasting pizza with awful service. Never again will I set foot in that resturant! 0 STARZZZZ I thought rather than argue over the phone I will just leave a review THE END :-(

Food was ok but need to have a person on the till that has some life in him not helpful and didn't really no anything

Great service and excellent pizza one of the best Domino's ive been to

Wonderful place, high quality food and very good presentation. The price is absolutely great for dominos, and usual wait time for delivery.

Thank you George (at the cashier) for the amazing customer service you provided, your polite and friendliness made us feel good as customers. Managers/ higher ups please recognise this gentleman, he is fantastic and a cool guy.

Unfortunately this store does not accept cash and says hasn't for 2 years, which I'm sure by law they need too or publicly display this however they do not. The staff were then talking about it behind the counter and laughing as I asked where the sign was to state they do not accept cash. Dominos has gone down hill, which is a shame, I will not be returning to this store, I will stick to the Benfleet branch much better organised and can pay cash or card. Very disappointed with the rudeness and attitude of this store and the talking behind the counter when all I did was ask a question.

Quite fast and friendly service Parking is great right at front of shop Bit pricy but the food great

Good quality pizza and delivery I didn't have any problems so I can honestly recommend it to anyone. Good value for money and some parking outside but depending on the time you may find busy as there is a limited space. Very good location as it is very close to the main roundabout and there is few other shops in here as well...

Awful service. Arrived on time to collect prepaid order, but was told to wait outside the shop as it was not ready. Upon ordering I had been told that the delivery drivers were "not working" due to high winds. There were several delivery drivers coming and going during my wait! Whilst waiting outside, a lady entered the shop and was clearly also asked to wait, however, she was allowed to wait inside! So, presumably, a man is expected to be fine standing outside in dangerously high winds and freezing rain, but a lady can sit inside the shop, even though the assistant in the store is quite clear that the company policy states no customer must wait inside. I was then called back inside to be informed that an error had occurred during the process of making one of my pizzas, but it will only be 5 minutes. 14 minutes later I finally got my pizzas, although 2 were cold by this time. Absolutely appauling service. Staff lied about delivery services and the guy serving made the rules up as he went because he obviously never had a woman, saw one, and thought he'd impress her by overlooking company policy. Poor overall experience, I recommend Pizza GoGo or Papa John's.

Very clean place, helpful and friendly staff. Tasty and fresh pizza for sure 🍕 😋 Will visit soon again when me and my colleague fancy pizza on our break 👌🏼

Loved the deal 2 medium pizzas and 2 garlic bread pizzas for £22 and was nicely cooked and piping hot

Minus 1 for some of the drivers . The most bad 👎 driver ever which one I see .

Best pizzas around, when delivered always nice and hot.

Great service and really quick. Kept informed via app while ypu wait.

My son pizza base was very thick and uncooked

Pizza ready right on time. Tasty too....

Great Food,Great Prices,Excellent Delivery times.

Great pizza and fast delivery. Always great service.

Ordered on Sunday evenng, pizzas and wedges turned up 20 minutes after placing the order with loads of modifications I asked for. Everything on point, fresh, hot tasty and super fast. Thank you to the staff on shift on 07.03.2021 at around 6 o'clock and to the delivery person! We really enjoyed the food you made. xxx

Very rude and unprofessional customer service. Delivered absolutely different order with much less food than I have ordered.

Very nice prepared, igienic is first.

Lovely pizza would get 5 stars, but bit expensive.

Food is always on time or early and is always hot. Good quality food, would highly recommend.

I order from here regular but during the lockdown they arrived in good time friendly delivery driver she even put a box underneath my order as they have to leave it on floor for contactless delivery shows they are organised and thinking of the customer and staff very highly rated.

Just brought a chicken feast stuff crust pizza ,, it had no flavour, tasteless, warm ,, the cheese in the crust had no flavour, and you could not see any cheese in it all we could tadt was tomato sauce,, will not be buying from there again ,

I'm ordering for years from them and never had any surprises. As good as any Domino Pizza can be

Bit disappointed as not same as before

Great service, filled my hunger within 30mins of delivery! I was impressed!

Place stinks smells like sewer in there its grim used to be ok place has issues better going to pizza hut

As Pizzas go this is quite nice and tastes fresh

Good service and you can see your food being cooked and prepared. Very clean and given the best price for collection only at 2 full size pizzas for £15. Great staff.

Tòok 2 hrs and the fòod was still cold only 1 pepperoni on each slice if I'm lucky hated it Would not recommend just order papa John's.

Food is usually good but delivery is slow. I’ve waited over 2 hours before and when i called up I just got told they were busy. I appreciate certain days are busy but 2 hours is a joke to wait for food.

Food is usually good, occasionally you get some stray toppings which can be a bit off putting and if you get it delivered there is a chance it will be cold. Best to collect as they are normally cooked way quicker and don’t have to worry about it being cold. Only had a few issues with delivery but over all they are pretty good.

Great good deal very prompt service

Getting a pizza from Dominos Pitsea is always a treat. We have been getting our 🍕 from there for a good few years. Kind people working at the shop as well as on delivery, so be it a take away or delivery we never had any trouble. The blond haired delivery lady certainly know what customer service is. (Apologies don’t remember her name, Susan?!) Perfectly hot scrumptious pizzas. Love their garlic and herb sauce. They always have some sort of tempting deal suiting individuals or even larger groups. Overall brilliant! Highly recommended.

Awesome pizza but expensive Also I was ordering ones for delivery and deal was 2 large pizzas for 21.99 but I needed 3 so I asked if can also put in the same order 1 large pizza which was 9.99 for collection only. But they were delivering any was they said no to it They only can deliver 2 pizzas as deal 21.99 but if I want one more will be 18.49 for large . They could have deliver as they were delivering any way.

Nice friendly staff nice food not a long waiting time either

The pizza was hot, tasted amazing and the service was great. Couldn't ask for more 👌

delivery times are abit hit and miss on Fridays and Saturdays but other than that good service, good food :)

Terrible experience. Went there Friday evening. We were the only people in there yet waited 5 mins to be served. Numerous people looked at us whilst they were preparing puzzas yet we had toask to be served. It was really concerning to see people preoaring food handling cheese, meat, salad and fruit using their bare hands no gloves or utensils. Cross contamination of different products. No hygiene standards i will be contacting environmental health over this.

Not my choice of pizzas they are very cardboardy

Rude staff drive like idiots, pizzas always cold and wait for hours even when they say 30 minutes, pizza hut is better and cheap

Really nice pizzas and extras well worth the money.

This was my first visit here and the first Domino's pizza in my life. The place: I hadn't had a Domino's pizza before and I didn't know about their special offers either. I walked in ordered a 7" pizza paid and were waiting. While I was waiting I read the menu where I saw that for walk in customers there was a special offer, buy 1 get one free. When I asked a member of the staff, he didn't know how to avoid a straight answer but at the end he admitted that I was entitled to a free pizza. I think he should have told me and not "waiting" for me to ask. I used to work in hospitality we always used to tell the guests what special offer we had. So this was disappointing. But the pizza itself was lovely, tha pizza base was just as I like it, and the toppings were also nice.

Ok let's get this right, the pizza when it arrived was lovely even thou it was cold. The wait was absolutely far too long. I used their app and tracker I have absolutely no idea what took them so long to deliver something when they were only a few minutes away. Very disappointed with their service.

Consistently amazing service from Xanthe in this store, always so helpful and friendly. Hire a million of her, she's the reason I always order from this place!

BEST PIZZA IN TOWN. LOVE THE ATMOSPHERE AND THE LITTLE LAUGHS YOU GET WITH THE STAFF MEMBERS, BUT THERE IS ONE FAULT THAT I HAVE DISCOVERED AND THAT IS THERE IS NOTHING TO BE DISCOVED

Great food good prices. Pizza was exactly the amount of time they said it would be on the phone.

Ordered from this pitsea dominos twice now and absolutely disgusted. Thought it was a one off the first time, the dough wasn't cooked and turned up after 50 minute of ordering warm. Just received one after waiting an hour and a quarter stone cold. It's a joke it says warning hot on the box. It isn't a knock on dominos just the pitsea branch who seem to have less than a tenth of the standards from any other branch I've been to

Food was good and fresh and didn't take long either.

Great Pizza. Great Price. Delivered Hot and Quick. But they need to better promote the half price deal because I didn't know until i got to the checkout. Thanks *****5 STARS*****

Great customer service and Patience

Nice food, but can get really busy

They never answer their phone. Ive tried 8 times today and there has been no answer. Very upset and angry

Disinterested staff. Bad customer service

Ordered a pizza at 9:30pm, took 3 hours to arrive!! 3HOURS, it arrived at 12:30 at midnight freezing cold and burnt and all they could do is add in a free bottle of Coke as their refunding system is by putting your money and a bit extra into a wallet on their app ! So In otherwords if you want a refund you still have to spend it on dominoes ! Not happy at all and will NOT be buying from there again! P.S try employing some more delivery drivers, it would help !

Lovely fast pizza what more could you want.

Absolutely beautiful, always. Doesn't take too long to get there either! Never had a problem with these, unlike pizza hut

Great service and quick. They also take American Express, which is great as some others don't. Writing this review is making me hungry and want Domino's again...

I tried Domino's pizza Pitsea thinking coming from a massive company it w as going to be good but unfortunately it was terrible.I asked for thin crust which came out like a cracker the toppings are so thin from now on i'll stick to Perfect Pizza

Good domino's. Usually not busy and quick