Domino's Pizza - Barnsley - Stairfoot in Barnsley

I have given Domino’s my business for several years, but I will do this no more. I found a piece of plastic (plastic bag?) in my food this evening. I called to tell them and was told: “that can’t have happened” and “I don’t think you have”. When I explained that I used to work in a pizza delivery unit myself and asked if their vegetables came in plastic bags and could that be the cause, only then was I met with a vague apology. Customer service is appalling. I asked for a refund and was told they’d have to check with the manager. They didn’t bother to put me through to a manager at any stage and reluctantly agreed to refund me when I asked. Absolutely disgusting service. To be effectively accused of lying, when the fault is their own, is just rubbish. I hardly ever complain, even when their food has been mediocre. But this time, I’m done. Avoid, if you can. Use a local takeaway or independent business. These people care nothing for customer service.

Best Domino’s in the area, it’s the only one I’ve ever been to where the pizza served looks like it does on the menu with ample toppings.