Domino's Pizza Banbury in Cherwell

Ordered two large double chicken and cheese pizzas just now. Whilst eating, my partner discovered long hairs cooked into the cheese on the pizza. This was clearly neither mine or my partners hair as the cheese was cooked over the top of it! Gross 🤮

Loved it! Friendly staff and high quality products

It's cashless now so It will be the last time I order dominos

Great pizza, and friendly staff. Will be back again for my pepperoni passion and chicken kickers!

I called up to order a gluten free pizza with vegan cheese. The pizza topping I asked for couldn't be done on a gluten free base I was as told, so I picked one of a few that could be made. When requesting vegan cheese I was told it wasn't possible. No reason, just they won't do vegan cheese on a gluten free pizza... Ridiculous.

Can't complain..... Never been disappointed

Seems these guys have forgotten how to make pizza. Just had a garlic pizza bread that was awful with no tomato sauce and my pizza had no crusts. Won't be ordering from here again in a hurry

We've never had a bad pizza from this place. Consistent quality

Ordered online. Easy to use. Pizza delivered by friendly driver and were piping hot. Excellent all round. Will definitely use again.

Great food and good service - highly recommend.

The service was horrible and I’m very let down

What can I say. It’s pizza and fairly tasty. It’s not an authentic Italian taste, but feeds the stomach when you need something basic and filling

Consistent pizzas, always ready at the time booked for. Our ‘go to’ pizza joint.

I love dominos but I can't eat it too often because I will get fat

Staff are rude and not helpful none of them are English, they dont care about the customers at all, lucky for them I didn't loss my temper I will never go there again.

Pizza was delivered like it had been in a car crash and when spoke to driver he just walked off and got in car Had to ring and get it sorted Don't use rally drivers to deliver your food

Website advised using the app. Used the App. There is no option for collection in the app. Used postcode for the South Bar store. A delivery driver phones up and asks where I am. (I was a short walk away going to the store.) Then, when I tell the girl in store, she says she'll put credit on my account to account for the delivery issue. No credit was put on my account. She lied.

Ever since pizza hut closed this is the best place to get a stuffed crust margarita pizza

Great service and hot pipping food. Top marks and would use again for sure

Ordered twice in a month and need to re send the pizza as they always forget to add the extra toppings, never gonna order again from Dominos Banbury.

I speak to you like you are on the floor. They’re rude that arrogant one English person in the establishment absolutely disgusting. My son’s card got fraud taken and money got taken from it. When he mentioned it to them. She turned around and said tough not our problem contact the police I wouldn’t recommend going to this establishment as many other pizza places in town stay clear of it. I’ve ordered from here before and I’ve had glass in my pizza That’s how bad this place is stay clear of it it’s not the place. I’ve had pizzas as well that won’t cooked properly and as well as that when you take them back they turn round and tell you well then put it in your own oven. They’re very rude we need this place shutdown if anyone else has the same opinion please leave comments let’s get this pizza place shut down. We don’t need this in a nice town. Pizza Hut is much better as so as many of the other pizza places. PS after calling them back, she turned round and said if money is been taken out of your bank can contact the police I don’t want to know this is really bad. The lady has no respect as the manager she doesn’t Business specially in Banbury where it’s supposed to be upcoming town if the mayor gets hold of us, this is one establishment you should be removing Better pizza, parlours and takeaway places in Banbury let everybody vote as quite a lot of people vote in the same is really This get rid of this shop, if everybody sticks together and doesn’t order from here, we can get rid of this store how they do if if everybody sticks together we can finish the store and get rid of it It is a very poor store and restaurant specially serving bits on your pizza. Absolutely disgusting look like something broke and there was fragments on the pizza.

Placed an order on the app and when order eventually arrived one item was missing. I called to advise of missing item and was met with a rude male who wouldn’t listen to a word I said. I eventually managed to get a word in and said I’m missing chicken strips from my order to which he aggressively told me “we will just send you some more” to which I said ok do you need to take my address to which he just hung up! I called back and was answered by a female who immediately said “we are busy tonight I need to put you on hold” before I could even say hello or ok hold beeping music was being blared at me for 5 minutes down the phone. She eventually came back and I explained the missing item to which she said we will send a one now with the driver and will be 10 mins. 50 mins pass and still nothing so I call back and speak to the same girl and just explain I just want my money back now as we have had our food and it’s taken too long. She then puts me on hold for another 5 mins and comes back to advise me my money will be refunded but with no explanation of how and when. I questioned her on will I get confirmation of refund to which I was placed on hold again!!!! She then came back and said she didn’t know so I asked to speak with the manager who advised my refund will take 5-7 working days and if it is not refunded by then to call back and there is no process of sending any confirmation of refund!!! Genuinely the worst customer service I’ve EVER experienced! Seems like all staff are either extremely rude or have no idea what they are doing. Would recommend anyone who thinks of ordering pizza locally NOT to go to Dominos Pizza!!!!!

The food is good however the customer service is appalling and staff are extremely unhelpful and rude, I would now avoid ordering from there after this experience.

Popped in at midnight, friendly and polite staff... Took the time to say what promotion might suit me better... Didn't realise they no longer take Cash...

We all had a pizza each in the early hours of 15/12/2023 and they were all very tasty and hot. Will definitely use again.

I like the pizza and the fact you can customize it to your liking. Haven't experienced any problems with it, maybe because I always collect myself instead of a delivery.

Contracted food poisoning and made me ill.

We placed an order via the app. We were tracking order an noticed delivery driver stayed in the same place for 15 minutes. When we called the restaurant, they asnwered and we politely explained the situation and then three times the phone was put down. When we spoke to the 4th person he was very aggressive over the phone. The treatment we received from the restaurant tonight was awful and would not recommend with current staff and/or management. Delivery driver was polite when finally arrived at door.

Terrible service full of liars and illegal immigrants working the counter and tampering with food I found hairs in my pizza

This place is so friendly and the staff is always helpful. They really take pride in their job. It’s not Dominos like Dominos….

Excellent customer service and very fast thank you Mark

TLDR: Terrible service, and lies to customers. Made an order for a pizza. After an hour it hadn't appeared, and had received no telephone calls, despite my telephone details being correct. I called the the place I had ordered from, and apparently the address was incorrect. This, however, should not have been an issue as the address they had was two doors down, the notes I added included the marque and colour of my car, and it would be impossible to leave the (one way) street from that address without passing my house and seeing said vehicle. In addition, my 'phone details provided were correct and I had had no missed calls. They promised to attempt to redeliver. After a further hour I had not received what I had ordered. I called again. At this point I was lied to. I was told that they had attempted to 'phone three times. This is a particularly stupid lie, as the number I had given them was my mobile, as such full inbound call history is naturally available to me. There were no missed calls. During this conversation, it was also pretty clear that they're preferred solution was to resend the pizza. Not a new one, I hasten to add, the same pizza. A pizza that, according to them, had been made two hours ago, had been sent out twice, and if I am being charitable I assume had been sitting under a heat lamp in the mean time. After much haranguing, I was promised a refund and went with a competitor. However, it would not surprise me if this turns out to be another lie.

What can I say you want pizza 🍕 Great friendly service Clean and tidy inside Good for price

Order was wrong had to come back. they don't own up when they get it wrong Very bad service

Great service as always, thank you.

Honestly this is the 2nd worst domino's I've ever had in my life. I wouldn't suggest ordering any food from here unless you like nasty food & nasty people

It’s domino’s don’t need to say anymore

Order wasn’t complete when I phoned was told it will be out with the next driver but didn’t come, person on the phone was rude and didn’t give a toss!! pizza was squashed and cold, asked for extra cheese but hardly had any on it at all, wedges were cold and stodgy.

I know it's not gourmet but the BBQ base pizza at Domino's is fantastic. Way better than pizza hut.

Not bad, good quick service, helpful staff, and nice pizza

Food is always done nice and nice staff

it is the best in the world it amazing

There telephone manners a disgrace over 40mins took to arrive when say they deliver within 20mins rang up and was totally gobsmacked the way the spoke to me need to get some manners won't never order from here again

Had a hair in the food, not very helpful. Visited a second time and still found hair in food. No hair net worn by any staff. Vile place will not be visiting again

First of all if I could leave less then one star i would… banbury dominos takeaway baljed was the most rudest person I have ever experienced. Me and my friend ordered a pizza, garlic bread, cookies and Pepsi. Firstly he got the order wrong, we waited 20-30, he only brought out the pizza and garlic bread. When we questioned where the rest of the order was he he had no idea and walked away, when we then asked again he walked away again and stood near the door behind the til and stared at me and my friend in the eyes making us feel extremely uncomfortable. When we then again asked where the rest of the order was he refused to serve us, stomped to the back of the shop whitest staring at us horribly and refused to acknowledge that he didn’t do our order properly. We then had to wait another 15 plus minutes whiles our pizza was getting cold for the rest of our original order. Would highly not recommend this dominos, especially as it was me and my friend after a night out we felt very uncomfortable and unwelcomed and scared

Good pizza man quick delivery and hot

Messed up my order could not be bothered to replace missing items and no refund offered guy on phone was rude worst place ever will never be ordering from them ever again. Not the 1st time this place has messed up on my order.

Good Pizza, pretty quick sevice

I'd suggest ordering from anywhere else, the food they produce is low quality and they are beyond rude over the phone. Customer service will provide you with a free pizza but they wont let you claim it. They have replied to my concerns that were raised and said that I was going to be contacted by customer support. This did not happen and will lie on reviews about actions they've taken.

Great service and thank you to Jaomi. Even that I was the most awkward customer he and his colleague (sorry for not remembering the name) did the most to be able to accommodate my order and giving a great customer service. Hope higher management are able to read this and value their team for being great. Thank you.

Honestly they can't send not even one order correctly. Every time i am here for a work trip , i am trying to have a pizza and the orders are always wrong or something is missing. I gave up i have even stopped calling them to ask the rest of my order. On a positive note friendly polite drivers .

Fantastic amazing. Everything was good. The staff

Got collection was all there and ready and stayed time. Food was nice. Can be expensive if there’s no deals on but luckily we got a deal

Large collection order for post bowling dinner. Slightly later than estimated but you'd expect that for a large order. Staff seemed frustrated at the request for help getting out the door.

They bring pizza for me and pizza was one big mess so I call them and they told me don't hold the line because they are busy

not a very tasty pizza compare to other dominos. parking is difficult.

Placed a large order came on time fantastic pizza and sides well done all of you at domino's

Tasty pizza with good amount of toppings added

Always forgets the sauce on the cheeseburger pizza.

Dominos pizza Ukraine has officially declared war upon u. U are Heretics who lost the plot

Service can be hit and miss. Overall food quality is generally good

Really bad service Pizza not ready on time Takes 30 min when they say 12

Asked multiple times what sauces we wanted the put none in the bags. Food was nice though

Ordered something that was given to someone else...

quick and friendly service... Nice pizzas.. personally I think its a bit over priced (and I had the buy one get one free offer) there was no que, and you can order in advance.. the pizza's tasted good too

Nice and reasonably priced pizza with an app that works, which is unusual for a big takeaway company. Seems to be a lot cheeper to build your own than straight ordering.

I need to stop going to places that serves food or I'm going to get fat Mabe after one more pizza. The previous line was a lie

Its dominos whats to say always nice pizza

It's Dominos , tasye the same way anywhere in the world

Excellent quality food . Helpful staff.👍

Only place I ever order when I’m in Banbury, and occasionally have an insane blowout with some of their great value £30/40/50 deals and end up with enough food to feed my entire street 😂

I am a single mum to three young children, I ordered from dominos this evening which tbf came on time. What I'm not happy about is that I had to send my eldest child down stairs as we live in flats to collect our order as the driver would not bring it to our door. I thought they were suppose to leave it by the door then stand 2 metres away. It doesn't mention this on there website. I won't be ordering from here again anytime soon 1

Absolute joke I always go to domino's I love but I am very unhappy happy because I ordered a collection thay tuck the money from my account and when I got there it was only delivery and it was before the 10 curfew that's in place the staff just stud there laughing I am not impressed so much so that I will not be ordering from there again ever as much as I loved the place not every professional from the staff

Family meal , and missed a pizza off . So had to phone then drive back to pick it up

No gluten free because of pandemic ?? What ????

Burnt pizza, missing drink, incompetent staff.

Always order from here, best tasting pizza with sauce and great size. Took a chance to order from their competitors.. The hut... Never been so disappointed. Disgusting pizza with 5cm crusts. Will always order from Dominoes from now on.. Don't change your recipe. Its perfect.

Very nice pizza we came 12 miles from the campsite and back too collect it we where based at the cots worlds caravan site near Charlbury

I ordered a pizza to the car park then realised I ordered at the wrong store. The store I did order the pizza from called me asking me where I was.

Good pizza can sometimes be a little dissatisfied with the quality of the food but 9 times out of 10 it’s fine

Domino's Pizza kindly donated 8 large pizza's to our nursing Home , They were much appropriate by our hard working staff, Just wanted to say a big thank you for thinking of us in this uncertain time

I'm an NHS worker and I dont leave my flat as I'm worried that if I have picked up the virus I would spread it. I only go out to go to work. I ordered a pizza waiter an hour for it just for the delivery driver to say "you have to come downstairs to get it". The law states that with takeaways, if you are in isolation, delievery drivers bring the food to your doorstep and then leave. I didnt get that courtesy. I was told that a new rule was in place which is not stated anywhere on their app or website and that's that they arnt allowed into buildings. I believe that this treatment of human beings is appalling. They are asking vulnerable people to come out of their homes. Not okay. Will NEVER order from here again

Extremely slow service on a very simple order, very disappointing as by the tome it comes you have rang them 3 times and you are so annoyed you are no longer hungry. Stay clear!

Left waiting one hour and fifty-five minutes for a very simple order. Out of order completely.

I have just ordered a pizza from them and it's all been stacked on top of each other and my order was still wrong I am very disappointed.

Nothing vegan on the menu. Go to Pizza Express, Pizza hut or Papa johns if you want vegan pizza in Banbury. You need to keep up Domino's, it's 2019

A family Friday night favourite. Website is easy to use and a good selection of offers. Delivery is always around the reuqeated time and drive polite. Our favourites are pepperoni and the Mexican.

Food is as would be expected, however the wait time is always longer than expected even if you collect. A more honest and reliable time scale needs to be in place

Very good great taste well made

After visiting friends who ordered Pizza from Donimo's, I was thinking it was expensive. Having tasted one of their classic bbq chicken pizza's, I am now hooked and well worth paying a bit more for these delicious pizza's, so now, I order get buy 1 get one 1 free to last two days, every week!

Very, very busy, waited 1 hour for walk in pizza, staff very apologetic for the delay.

Good domino's. Always generously topped.

£9.99 off a large cheese and tomato pizza thank you sam

Spoko miejsce na wypad ze znajomymi

Was told one price on the phone for collection and then when I got there it was a completely different price. Rude and unhelpful staff

There service was ok, but there hygien was below standard. They wasn't wearing any gloves or hair net to make their pizza. Unhygienic

Terrific place with great staff :)

Great delivery and service - when they make a mistake like send you the wrong pizza they send you the correct one immediately after

Never had a bad meal from this place, the only strange thing happened was when the driver didn't get out of his car, other than that, tip top.

I had a pizza that wasn't quite up to their usual standard but then a customer service employee called Phillip quickly helped in sorting me a new pizza to ensure my night wasn't ruined from a day of starving, top customer service. Always appreciated!