Domino's Pizza in Oxford

Super unhelpful like don’t own or manage a fast food takeaway. I wanted to add to the order 2 minutes after placing it. Can not deliver to the hotel but can deliver to the building opposite just doesn’t make any sense Also what happened to my toppings at the start of the pizza. Why the gap? Papa Johns moving forward

The staff here go way, way above and beyond for this company. Having to both cook and then deliver the food themselves, this isn't the first time this has happened. Crazy that they're put in this position, they deserve better.

Speedy delivery and food was hot

Ervin is very friendly and helpful. I will definitely order here again!

Imagine pizza. Now imagine it in Britain. I’m thankful that my tummy was filled, but sadly this fruit of the oven didn’t accomplish much more than that.

As a Pizza lover I love this place sooo muchh. Their Tandoori pizza just hut different when you eat it must try all the pizza !!

I had to wander around for 15 minutes in the rain to find the delivery driver who had gone to the wrong address, but which time it was lukewarm at best… Still awaiting a callback 2 times weeks later about a refund… Avoid!

Ordered online, never got my food, delivery man just left it outside without informing me and it was obviously stolen, called to complain and the manager started shouting it was not his fault and exclaimed how it is not their responsibility to call when delivering which was a very weird reaction.

My Domino's delivery was left at my apartment entrance without a call, and it got stolen. Not only was this frustrating, but the manager I spoke to about the issue was unhelpful and rude. Do not order delivery from them.

Of course I love domino's. They have the number 3 on the box. Pizza is always efficient and great to share with friends. 10/10

Absolutely disappointing they give me wrong order also they were rude

Ervin is very unprofessional we ordered 4 pizzas and he only gave us 3

Food missing and when I contacted them I had the phone put down on me by an extremely rude woman, rang back to get food reordered. Customer services are a discrace, please check your order before letting driver leave.

Very bad how long do you take Morning to give pizza, very much dissatisfied disappointment service.

I had a problem with my take out this evening and a lovely worker call Rio was very kind, he was so nice about it and gave us free cookies and a drink as apologising. Nothing better than free cookies thank you so much Rio!

Terrible customer service. Driver left my order at reception without contacting me in any way to say it had been delivered. Phoned the store and whoever answered was rude and not helpful at all. Horrible store

Amazing service from our driver tonight, I accidentally put the wrong contact number for my order and my driver went above and beyond to locate me. And even re delivered the order after I had called the store to ask where my order is. Couldn’t thank this man enough!

Sehr freundlich, super Hygiene und gute Preise. 10/10!

البيتزا كانت مليئه بصلصة الطماطم حتى انها غطت على طعم البيتزا ، من اراد ان يطلب ليبلغ الذي سيجهز البيتزا بتقليل صوص الطماطم

Pizza came 3 hours late. Apparently the driver tried to call me and when I didn't answer they just took the pizza back to the kitchen and didn't notify me of anything. Order from another Domino's location in Oxford, not this one.

Please don’t order from this place, even you have Domino’s APP, CHANGE YOUR DELIVERING STORE!!!!!! Wrong item got delivered and the most disgusting thing is a quarter of that wrong item delivered was missing. Don’t order anything from this Domino’s store!!!!! Change to another one.

The plant based pizza that we got was hot and tasted very good.

We came here after a trip to the theatre last Saturday following an extremely disappointing meal at Pizza Express. I had been trying to get delivery via the app but it was not recognising the postcode of our hotel. The members of staff were so helpful, advising us that it would be cheaper to take the pizza with us (with it being £10 for a medium pizza or £22 if we wanted delivery). We explained that we'd have to walk back to our hotel which was 30 mins, but they told us when and where to catch a bus from. I then decided to have a side, and they helped us again by advising of a deal where we could get 2 sides for an extra £1. This was all prepared and cooked quickly, meaning we were able to catch our bus, and make it back to the hotel with hot food! The pizzas were incredible too! Sorry I didn't get any of your names, but whoever was working Saturday night, you just completed our already brilliant Oxford trip!

A good fast Dominoes. It's not busy most of the time but even if it is they are very efficient in dealing with orders The food is good as most Dominoes is. If you're in Oxford and need good fast food I would recommend 😋

Placed an order and the pizza arrived with much more cheese on than usual making it virtually inedible, called to complain and staff member basically couldn't care less, unbelievably rude and dismissive. Won't be ordering from them again.

Food is pretty good, very filling too. In the past I had problems with ordering and the wrong food arriving but it's not too difficult to resolve it.

Could do with some seats for people waiting

Love y’all. But you always take an hour and a half to deliver. We live next door. And we always have to actually call again to make sure you actually send the pizza. Pizza was good tho…

Nice to pick up from but minimum £17.99 order for delivery is RIDICULOUS.

Everything is good but there is a one woman which is really really rude. She asked *Do you know how to read?* to my friends question. So, while ordering if you do not order to that woman everything will be good.👍

Great free pizza for freshers fair!

Nobody served us to busy to do pizza box

Today just 30 minutes before I ordered 5 different items from Park End street Domino’s. The Items were delivered but the delivery lady forgot to deliver Cold drink. I called immediately to Domino and even delivery lady as well & she agreed to deliver cold drink again but after few minutes when still waiting for the item I called again to Domino but this time the person was rude and said delivery girl reached far and can’t deliver it now. It means he clearly didn’t speak to his delivery person. He also said that I should have counted all the items and disconnect the phone abruptly. So now it’s not the responsibility of domino’s to deliver all the items even if they charge delivery always. Courtesy & thanks to delivery lady that she still delivered the item even though the shop representative denied and disconnected my call. If you can’t run a business than don’t do it who is forcing you to work and handle customers rudely.

Another stone cold delivery which took 1hr & 15m. Awful!

Got to be the worst Dominos! Something wrong with order pretty much every time, sauce missing, ice cream missing, late, cold pizza etc etc. Has been consistently poor for years, not sure why one of the big wigs from Dominos hasn’t stepped in to overhaul this place…..

Waited for over an hour and a half so I called to check, someone picked up the phone but hung up on my face! Very rubbish customer service!! Needs lots of improvement!

Very slow, took an hour and a half to deliver despite website saying it would be 21-35 minutes. Tried to call the store but no answer. Arrived eventually - vaguely warm but not hot. Won't use them again!

Awful customer service. No one serving the clients, too busy talking to each other or assembling pizza boxes instead of taking orders. Left without ordering as I do not have the time or patience to wait for the blonde girl to come down from her high throne to serve the “annoying customers” who dare to disturb her by entering this shop. Thank you for nothing and hopefully will not see you ever again in a customer facing role. In regards to the other review who mention the poor quantity of toppings and the cash only sales maybe they subtract toppings from customer orders to sell pizza for their own profit? Just saying…

Really awful quality at this Dominoes, would recommend avoiding. Staff were pretty unfriendly too.

Expensive to order for dinner. Lunch deal is reasonable. Friendly staff and good pizza. Bias: I’m from Canada, I’m used to cheaper dominos prices.

Small but friendly. Clean with viewing screens. System to show when your food is ready

It is said it closes at 5 a.m and at 2:45 a.m there’s a guy with very loud music cleaning up and not taking orders. Furthermore, many times I wanted to pay with card and they only accept cash sometimes… Not only, at the phone the guy was very rude and didn’t want to explain me why they were closing this early.

We had an issue with orders and when we called to try and sort it the manager was rude and hung up on us without helping - however wantage dominos were extremely helpful and fixed it immediately

Actually going to go mad, been waiting ages called the restaurant loads, now it’s closed and i dont have my order, my money has been taken from my bank and im seriously not happy

Says closes at 5AM but they close at 3 and then snub people. Rude.

Received my food after it going to the wrong address. Items were missing after paying a large sum of money for something that wasn’t that good and didn’t even all turn up. Tried calling the restaurant to resolve it but my calls were declined DO NOT WASTE YOUR MONEY

Id give this zero if i could, more than a month and its been cash only!, card machines not working for over a month from a worldwide corporate company??

Disappointed at the terrible service.I once ordered a Pizza but it is never delivered. The strange thing is shown to be delivered on the App. I try to contact the store at least 3 times.But I was hang out by them.

The driver left without even calling me. I tried to call directly Dominos, but anyone answered. I have never received the pizza

They didn’t call and the driver just left, wasn’t even at the address I had specified and then were rude on the phone when I enquired about the order. The pizza was stone cold when they finally brought it.

Aggressive people working there, rude, abrupt and not welcoming at all

Helpful work force. Even the security guy was excellent helped us in the midnight with the orders and everything.

Very quick service and the staff were friendly. It's at a very convenient location - 2 minutes walk from Oxford main train station and is open till late in the night. The pizza is good and they continue to maintain the best standards for protection from Covid19 by limiting the number of people inside and glass partition. PS - it's just a delivery/collection outlet and there is no place for dine-in.

I’ve used Dominos Pizza quite often these days. When it arrives it’s still piping hot and very tasty. The people that bring it are very friendly. It’s brilliant when I just can’t be bothered to cook; just phone and order!

Terrible service terrible people. do not order here except if you want the worst customer service ever. Now I just order with PIZZA EXPRESS. they at least have the basic education and they close at the agreed time never before or without changing on the website

Very good pizza. Has been ordering from domino's for some time and really enjoyed it. Well done people for making such a good food for my family. Very good deals. Will recommend

Terrible service terrible people. I specifically asked for them to call me when they arrive and they fid not after one hour waiting for the pizza I called them and they were extremely rude mocking me telling me I put the wrong number. They didn't even knock the door. They lied to me implying that it was my fault and threatened me with no refund if "this happened again". Of course they didn't even consider bringing the pizza back although it was totally their fault. Never ordering again. And I recommend to everyone not to!

Ordered four stuffed crust pizzas and paid for all, then got a call half an hour after placing the order to say they didn't have stuffed crust. No refund. No mention of not having it before I placed the order. Won't be back.

Worst domino's in the whole UK most probably they don't care about how the food is prepared or presented and takes about an hour to 45 minutes if it turns up

Incredibly rude people - do not order here except if you want the worst customer service ever

Fast service, no where to sit while waiting though

Foods pretty normal as usual with a domino's but only two stars as they have got my order wrong then minutes ago. Plonkers

Habíamos pasado la mañana viajando desde Manchester y la tarde visitando Oxford. Como resultado, al anochecer estábamos exhaustos y hambrientos. Todo lo que queríamos hacer era tomar una comida para llevar y llevarla a nuestra habitación de hotel y disfrutarla con los pies en alto. Descubrimos esta tienda de Domino justo al otro lado del hotel y pensamos que esto sería suficiente. Después de ingresar a la tienda, encontramos varios otros clientes esperando sus pedidos. Estudiamos varias de las ofertas publicadas en la tienda y, a pesar del hecho de que somos personas razonablemente inteligentes, ninguna de las ofertas parecía tener mucho sentido para nosotros. En consecuencia, le pedimos al joven detrás del mostrador que nos explicara varias de las ofertas. Lo hizo a regañadientes y rápidamente. Después de sus explicaciones confusas, no éramos mucho más sabios, pero pedimos lo que pensamos que era un trato razonable para dos pizzas medianas. Las dos pizzas tardaron la mayor parte de 30 minutos en prepararse y cocinarse. Cuando fueron entregados, recibimos las pizzas "medianas" más pequeñas que habíamos visto. También fueron las pequeñas pizzas para llevar más caras que habíamos comprado. Cuando llegamos a nuestra habitación de hotel, descubrimos que ambas pizzas “medianas” estaban demasiado cocidas, secas y debido a coberturas dispersas, prácticamente insípidas. De hecho, ¡eran las peores pizzas que habíamos consumido! Los comimos, simplemente porque teníamos hambre, ¡pero no hubo ningún placer asociado con esta comida para llevar extremadamente decepcionante! ¡Evitar!

Quick, efficient and good special offer

Sadly skimp on cheese and toppings not worth your hard earned money

Disgusting and expensive pizza. Not recommended

Staff can't speak English and not wearing gloves when making food

Trabajador mal educado. Mal trato a los clientes.

Shame they do not deliver to OX2 Area anymore...

Incessant marketing text messages

Seemingly no care making or topping the pizza! I would reccommend going to the cowley centre dominos

Ho ordinato la pizza e dopo un'ora non mi è arrivata,quindi ho chiamato più volte e nessuno mi ha risposto. Dopo ciò ho fatto di nuovo l'ordine e ho aspettato un'altra ora senza risultato. Pessimo rispetto verso i clienti, ho ordinato da un altra parte sperando che dopo due ore possa mangiare la pizza

The last pizza i ordered from domino's made me really sick the next day with serious stomach pains. Possibly bad hygiene from whoever handled my order. I recommend reheating in an oven especially when the pizza is delivered with slightly undercooked toppings.

Love coming here really early in the morning, I just love Domino's as I have never received bad service before. Me and my mates always love the delicious food you provide. And especially that you don't close until 5am is a real bonus for everyone especially the college students.

Easy and quick way to get yummy food

I love you dominos, thanks for fast delivery 🍕😘✅🍕🍕🍕🍕🍕

Every time I order here I regret it. The pizza spends longer in quality check than it does in the oven, arrives poorly cut and rubbery. Embarrassing

Wrong Chicken, wrong size, and incredibly stingy on toppings. Abingdon dominos is BY FAR better, worth going out your way for just to avoid this dump

Decent pizza but didn't listen to my request for extra chicken and sauce. Pizza was also burnt, very tight with the wedges the box was only half full!

I would give it no star, they don’t deserve it, ordered food for 6 o’clock and it’s 6.32 and still no sign. They don’t even answer the phone. Guess should start cooking own dinner.

Pizza isn’t as good as in other dominos. Twice I’ve been served by the same woman in a rude, blunt manner. No sense of customer service. A young blonde girl. At this store, they put barely any cheese on the pizza. Disappointing. The dough is decent. Isn’t what I’ve come to expect from dominos.

Do not order in this dominos, the costumer service is bad and rude, my girlfriend when to buy a pizza with two toppings, they get the other wrong and they didn't care, no apologies, the were laughing like nothing has happened, when my girlfriend arrived with the pizza and she told me what happened, I decided to give their s**t back, and get my money.

Bon accueil tres bonnes pizzas et de tres bonne qualité les prix sont raisonnables et une tranche d'horaires tres bien pour les sorties de boite de nuit et travail.

Slow considering I ordered an easy make pizza still waited at least 20 mins in store. My impression was they were more interested in online ordering not the customer in front of them.

Expensive, but in middle of night saves your life :D

Same taste all the time; even you are in america or europe.

My husband, a bus driver from Glasgow Scotland, was in your city covering rail closures and visited your store at 19 Park End St, Oxford on Wednesday evening the 12th July 2018 and was served by a young woman of ? Polish nationality. She refused to accept a Royal Bank of Scotland Sterling £20 note, claiming that your company does accept Scottish notes as you have problems banking such notes. Even after Alan explained how the money was legal tender she just repeated the statements. This meant my husband was unable to purchase a pizza. Scottish notes are legal sterling and can be used anywhere in the UK. Domino's is a UK wide company and I would have expected better from your company. Margaret

I’ve waited 40min for 1 pizza ! I didn’t see anyone with gloves ! And one of them was doing the pizza without gloves and with her mobile phone in her hands! Where’s the health and safety of this place ?! That’s why there’s more and more cases of food poisoning in this country !

Best pizza and best customer service. Love the new cheese wedges and friendly staff 😍

I would give 0 stars if possible. Ordered 2 ice creams only to wait 50 mins with no sign of my order anywhere. I then called to ask where my order was and the man said 'it's in the oven' didn't ask for my details or anything. I explained to him that I ordered Ice cream and not a pizza so my food couldn't be baking. He then said 'we have no I've cream we will give you a refund' and put the phone down. Disgusting customer service will never order again.

Never get an order right, could train animals to a better job.

It’s absolutely trash ..rude staff ..L pizza 🍕 abit of cheese and few peace’s of chicken..Oxford city council shouldn’t let this service go along..it’s shame for dominos pizza

ridiculous rude inept abrupt behaviour. made me wait 2 hour numerous call no answer. No Pizza in the end.Staff named YUNI(Doesn't seem to be the real name) claimed to be shift manager no sense of customer service at all. Insisted me to pay cash. Thanks But NO Thanks.Time waster.

Not good at all - bad service, after 1 1/2 hours of waiting they cancelled the order

Hell place, for sure I’m never recommend this place to anyone not even to my enemies ? Eww Waist of money, time and taste pathetic and nasty

Do you like a mass market interpretation of a pizza ? Well, this might be the place for you. You get some doughy stuff, with cheese and other stuff thrown on, put in a cardboard box. You pay. If eat and discard the box in the street like everyone else. What are you thinking of, even if you have just been come from the pub at 12am, is it too much of an effort to pop it into a bin ? Summary: sells pizza.

The pizza was burnt and cold want be doing that again smh

PLEASE. IF YOU LOVE HUMANITY AND PIZZA DO NOT ORDER FROM THIS DOMINOS. I am writing this review as I am on my way to collect my pizza AFTER having ordered it for delivery and apparently "missed" the driver because he "attempted" to call me. After calling (quite politely) dominos to find out where my £18.99 had been put to use, the operator tried to convince me that this was somehow my fault, and that the driver was too busy to wait. Vile customer service. Let's hope the quality of the pizza saves the day. UPDATE: it didn't.

Just called to order a delivery and the best deal they could give me was a small pizza for 15.99. You must be joking! I've ordered plenty of times at other stores and had meal for one deals at just over £10.

In the small hours, the security guard here behaves like an absolute thug. Give this place a wide berth!