Domino's Pizza in Birmingham

Cheat customer by charging for home delivery than refuse to deliver and later refuse to refund for food which i never got

Avoid this place at all costs they will miss items from your order, the pizza will arrive stuck to the top of the box and the customer service from the store and online team is appalling. Ordered food on the 14th November and was lied to by the manager of the store which refused to disclose his name stating that he would refund the order which was a complete lie. Spoken to the online customer service team and they have also refused to help and lie again stating someone from the store will be in contact. This company will have you going backwards and forwards as no one will take ownership. I have been lied to twice by both the store and customer service team. SAVE YOUR TIME AND SAVE YOUR MONEY AND BUY FROM A BETTER BUSINESS. The store needs urgently shutting down and the customer service team needs firing

Avoid at all cost the service is absolutely disgusting they can't speak English and they are over price it looks like they are all illegal that are working there the offers are misleading be warned not very good service. Go else where

Don’t order here late at night, you will wait until the sun comes up. Very disappointing compared to the service I have received in student areas eg selly oak.

16 pounds for a tiny pizza. Rip off!!! Pizza is kinda good taste but ohhhh my god extremely expensive.

The driver did not arrive to my address and I made several attempts at calling. The driver kept telling me he was here but i waited outside waiting without any sign of him for over 30 mins despite him telling me he was a minute away everytime I called. Eventually the driver stopped picking. I called the store to lash out and demand a refund and I was told this would be processed between 2 to 3 working days. I also contacted customer services to inform them of my experience and I had a very poorly written reply by so called head of customer services who initially said the matter was being investigated. There was no follow up for days and no refunds and I contacted them again and the head of customer services demanded I sent screenshots of my phone call logs inadvertently accusing me of false declarations. I eventually sent this and still no refunds or follow ups were issued. Avoid this company at all costs! Especially their Birmingham Central Center. Also the replies by head of customer services shows you all need RETRAINING!!

rang them for a delivery order totalling only £13 which was overpriced. to be told they dont accept cash payments after midnight. also the man on the phone was very rude and unhelpfull so we went to pizzaking and got a lovely pizza for £9 faster delivery better taste and lovbely staff. dominoes you really need to change your policies and staff asap youre a joke will not be using you again.

Decent enough chain pizza with lots of offers to tempt. You know what you are getting and nothing wrong with that.

Very convenient pizza store next to our hotel , came very quickly and was super hot , offers were not as good as our local Dominos , but still really good!

Lunchtime offer of a personal pizza and a drink at £3.99 meant no choice when I just didn't want to make anything for myself! As it was quiet everything prepared and cooked well. No complaints from me.

Constantly have issues on pretty much every order, pay for extra cheese and you will get almost none, pay for delivery and you have to walk around streets looking for a driver who won't get out of their car because they won't even deliver it to your block of flats. Food is often undercooked or sub par, literally the worst takeaway you can try to buy, my latest delivery was not made & after a week they are doing nothing to resolve the situation or even give me a refund. Genuinely dreadful. The only thing they do right is deliver the garlic and herb dip which is no long worth the bs this store will put you through on nearly every occasion.

Basically I ordered a pizza from dominos by card, yet the payment hasn't gone through for the first 2 times, when it finally gone through on the 3rd time, they have managed to take three identical orders to the same address!!! This is totally unacceptable, when I tried to call, they refused to cancel the order and claimed the pizza has already been made! How would they not check the order before making them??!! The person on the phone is rude and unhelpful at all!!! They sent me three pizzas! How am I suppose to finish three pizzas by my own???? This is the worst Dominos store I've ever seen, please do not order from them, avoid them at any cost, their customer service is the worst I've ever seen. Even the driver told me it is weird that there are three identical orders to the same address!!!

Ordered a delivery from here, initially all seemed fine until I noticed I had 4 missed calls but none of them actually connected. Rang the store and they said it was out for delivery and would be there soon. 20 Minutes later I rang back and they told me that he couldn't manage to deliver the items. Was told he would return and try again. Got a phone call to say he was outside and where was I. Turned out that he was on a completely different street, sitting in his car and beeping his horn for me to come and collect it from him!! Shocking customer service and would definitely not use for a delivery again, food was also cold by the time it got here.

I ordered a deal which included potatoe wedgies, only to receive them and bite into, what id describe, a rock. Apparently this dominos cannot cook simple oven food like potatoe wedgies as the centre was completely uncooked, cold and solid. I rang up to complain, and they told me i can have some more cold uncooked wedgies in return. I told them i was completely put off by this side dish and that i want something else. They declined this request so i then told them i was going to write a bad review, only for them to tell me they have loads of customers anyway so they dont care. Joke is on them, as the first thing i saw on their trip advisor was a majority of the reviews under the section “terrible” If you want cooked food and good service, here is not the place

The boy serving us took it upon himself to help us find the best deal possible! We managed to choose a half and half pizza for a reduced price.

I ordered a half and half pizza but in my order the website had gone wrong which meant that one half didnt have any sauce. I called them to notify them of the issue and after clearly explaining the issue to the member of staff...

Shocking customer service three members of staff who hung up on me when I have question why yet again they have cleared my order to say it as it has been delivered when it hasn't! Staff lying about their names so when I called back...

Customer service was absolutely appalling, although the pizza is nice you are made to feel at blame for orderimg the service. I wouldn't recommend

Gave old hard garlic pizza bread then cut the call and got angry when a return was requested. They have no manners whatsover kept dropping the call and got upset that I didn't want to eat old garlic pizza bread. I repeat avoid.

had a delivery to our premier inn which we ordered online. fast efficient service, all hot and we never had to wait ages great pizzas

Lovely Food, Lovely and friendly staff. We had food for the seven of us and it was very good value !!.

Staying in Hampton this was next to it so went in to order pizza it was busy and fast too. The staff made sure my pizza was as i ordered and do enjoyed the food. Clean place and great staff.

ordered on line and waited until it was ready before i went to the store I was first in the que on the screen but two people went away before me spent over 15 mins watching the ten at least staff moving empty boxes around...

This Dominos seems to mess up orders every time. I can defiantly say I will never be ordering from this place again. They have drivers who barely speak English and they are extremely rude. It seems like if they do not have what you ordered...

Took 1hour for delivery after my food was ready after 30mins of placing the order. Called up to see how long for the delivery after waiting so long just kept replying "will be with you soon". Pizza finally ended up hard due to the fact...

A standard Domino's Pizza establishment, very good service and very convenient if you are staying at the Hampton By Hilton which is only a couple of doors away.

Called in on way home from football Saturday as live nearby. Service much better than past visits and yep pizza is as pizza is but mine was really really nice. Keep it up.

Pizza showed up on time, as ordered, with no drama. Didn't have any of the problems mentioned in some other reviews. I will order from there again.

was staying at the hotel accross the road decided to order a pizza so I phoned up and a very polite young lady called Elena took my order, offered me a great deal for two pizzas very good customer service and 100% satisfied with my...

For someone who has loved Dominos since forever, has worked for Dominos and spent a lot of time eating Dominos - this place is a disappointment with a capital D. If the driver makes a mistake with the order, the management WILL blame you for...

Very close to the hotel that we stayed at and it is a brand that we trusted. It is a usual dominoes and you know what you get so no complaints from us.

I called to place an order, the guy I spoke to did not have a clue of nothing! He didn't understand me. I was getting so annoyed when the worst was conning! The second person that took the phon was an incompetent and didn't have...

Second bad experience with this store. Although the food is good there customer service is absoulutly discusting, after making a complaint to there customer service department the response I got from them was just as rude. There is plenty of other take outs in the...