Domino's Pizza in Brent

Excellent and prompt customer and delivery service. Number one Dominos in London. Keep up the excellent service

Order placed at 2057 on 31 Dec 2019, for local delivery. As of 2145 it had not arrived, so we tried calling the store to check on arrival. No answer, just ringing and ringing. We continued to call continuously over the next 45 minutes, but still no answer. Meanwhile, I was having to apologise to my children and reassure them that dinner was coming. At 2240, 1hr 45 min since ordering, I finally decided to get in the car and drive to the Willesden branch to collect the order, but they were closed! Two people eventually came to the door and announced that they had actually closed at 2100. They were very offhand, and never once apologised for the fact that they'd closed without fulfilling an open order, or contacting us to say it would not be arriving at all. As the order had been placed before they closed, I asked why they couldn't have called us to say it wouldn't be fulfilled. The male colleague said flippantly "Don't you know it's New Year’s Eve? We have over 100 orders which we can't do, we'd be here all night calling people". Bearing in mind that this was 1hr 45 after they closed, it would appear they had ample opportunity to contact us? And so, nearly 2 hours since ordering - no pizza, no apology - no refund. By this time, other local food outlets had closed, so it was beans on toast for the kids. What was on TV when I got back to the house – a Domino’s advert. Never again!

Ordered pizza for the family which was good but potato wedges were dry and garlic dippers were not garlicky at all.