Domino's Pizza in South Tyneside

ordered my emergency pizza which turned out great but put no tip on the app as i had little money on card (had 10$ cash to tip him) but when he arrived i was watching thru my camera he throws my soda on the ground and drops my pizza from about 4 feet messing it up on the inside. now granted i realize it said no tip on the app but that’s no reason to treat your customers like this. this will most likely be the last time i order from this dominos because of drivers like joseph. this incident occurred at 12/15/24 @9:15pm will be calling the store to complain about this but figured id share my experience

I used to only get Dominos pizza when i was in or around the Elkton location because, quite frankly; the North East location was shit. Last night i gave them another go and was beyond impressed with food quality and service. Even got a free pizza! I dont know how, but at this point they have the Elkton location beaten! Great job on the 360' turnaround guys n' gals, keep up the good work; your efforts definately stand out. Thank you for allowing me the option to order delicious and affordable pizza close to home.

The staff here are friendly and I got my items exactly the way I ordered.

Pizza dough was uncooked. Pizza was oily the box was soaked through with oil and still wet. Worst Dominos I’ve ever had. Totally inedible. I thought it was delivered too quickly. No-one ate it. Waste of £26

Pretty good experience at this domino's location. Our order was processed quickly, and made correctly. Love that they have so many coupons you can use online.

Horrible store, the food is often burnt and the manager likes to hang up on his customers when they tell him about it. What a joke.

We had a mammoth order of pizzas required for camp, and it was last minute. The store prepped the order to perfection, and then delivered it right on time. They really came through, so they've certainly earned our ongoing business.

I shouldn’t even have any stars The dam delivery driver left two large pizzas on my door step no phone call or knock like what and it’s been raining I’ve never had no problem until today I get a delivery every month due to babysitting and we have our special Fridays with pizza for the past 5 months and this will be it for me

It is such a pleasure to go to the store in North East. The workers are extremely courteous! They provide a professional and friendly atmosphere. It’s refreshing to see employees who care about their work and treat their customers with the utmost respect. The pizza is great too - but the workers are old school polite. Great job!!

Tonight we watched our order/delivery driver sit at Wawa parking lot till he had 2 mins to be here...this is what we received as a Philly Cheese Steak Loaded Tots! It literally looks like he chilled and ate half my husband's dinner! When he got here my husband asked him why it took so long...dude said he had another delivery?!? My husband was like How can you be driving when I watched you leave your store and pull in to another store and sat!!! On the 2 minutes mark you (driver/car) all the sudden started moving, and my stuff is cold I can feel no heat at all! The look on dudes face was priceless 👌 🤣 because he was busted! Good to know that the GM Kevin cares so much for his customer and their service, beings he didn't have time to take the compliant seriously, and sent his staff back to the phone to basically say oh well sorry for what happened, you want new food?!? Why would I want new food so the same driver can get the other half???? Come on businesses do better 🤬🤬🤬💵🚫⬆️⭕️🌳🌲🌳🌳

Mf brought me a pizza with no cheese

Horrible service and the pizza is served cold; I ordered chicken pizza and the chicken was not cooked

The best Dominos around. Friendly service, pizza is always hot and made correctly and they stay open a little later than other pizzerias in Northeast.

Terrible pizza. Ordered pizza’s for a birthday party and this is the kind of pizza we get lol hardly any cheese on the pizza.. never again.

I accidentally sent my mobile order to this store and not my local domino’s. After the pizza was made and ready for pickup they still canceled my order and refunded my money. Best outcome for my mistake

I’ve been sucking it up through the ok and very bad for about 6 years now. Everything is always inconsistent whether it’s burnt, undercooked, sometimes just right. For the amount of money it has cost over the years, I should have gone to pizza college, or at least learned to be more tolerant of incompetence. I spent exactly my last dollar(at least at this location) tonight

Best dominoes in the surrounding areas. Considering their location they are killing it. Talked to Jacob and he praised his gm.

Delivery was fast and the food was great.

Service and atmosphere are good. Please don't put your red sauce on your pizza, if you put too much red pepper in it. Just throw the sauce out. Spiciest pizza I ever ate. This is not a good thing. Yes, people can tell if you put too much of one item in the sauce.

The pizza was very bad i woke up with food poison ☠️ now this is the 3rd day and my stomach still having problems

This is my family location for the best pizza, but when we ordered our pizza on the phone, 1 large and 1 medium deluxe, when we arrived the pizza wasn't there , all their orders were messed up and we had to wait for it to be done, it was awful. The worst pizza ever, the young lady who made it just put all the ingredients in the middle of the pizza with lots of cheese on top and the rest was mostly bread... than she goes and makes other items with dough places the dough on her bare arm to text on her phone, disgusting !!! Will not be ordering again!!!!

Awesome SERVICE..EASY TO ORDER ONLINE .. TO ALL THE LOCAL PEOPLE PLACE YOUR ORDER ONLINE EASY,,, AND THERE'S TONS OF COUPONS DEALS ONLINE

Took over 2 hours to get my pizza last week. And tonight it was gonna be the same before I canceled it . The manager had the nerve to tell me it’s because I ordered online. Never ordering from them again

I ordered my food over the phone 2 hrs ahead of time and they still made me wait 15mins. and my food was ready.

Order 2 medium pies 1 cheese and 1 pepperoni. The pepperoni was fine but the cheese barely had any on it and had air bubbles!

This happened before so shame on me for giving them another chance. Totally forgot about my order for an hour, when I called they assured me they would be here in 25 minutes. 45 minutes later I called again, couldnt tell me if or when my pizza would get here and kept putting me on hold to get a refund. Trash service

Tried to order a pizza from them (November 18th 2023) and they refused to deliver to me and my step momthers house, they have delivered here numerous times before, claiming "if the delivery guy doesn't want to deliver there then he doesn't have to" do not order from them

Called to order my daughter a pizza and the person just sat on the phone. No hello or May I take your order. I called again, the same thing. I called again and they put the prompt on to say they are closed.

Absolute trash. Delivery takes over 2 hours and when you call to follow up they are rude and act like it’s your fault that you even tried ordering food. Terrible customer service. And this has happened the last 3 times I’ve tried ordering. This store needs major help.

Do not order online with this establishment I placed an order online last night 11/03/23 @8:30pm and @8:32pm the tracker said that Chassity was preparing my order and @9:47pm I checked the status on it just for it to say the order was canceled! Good thing Little Ceasars came to the rescue and got my CORRECT order in a very timely fashion!

10/31/23 halloween night EXTREMELY busy. Watched manager Edward and team work very hard to get through the insane amount of orders as i waited on my order to be ready. Impressed with how they handled the adversity and continued to treat customers with respect.

Don't even waste your time not even to get a cup of water.

Ordered Wings - Once received, 2 of 8 in one box were the wing tips (see pics attached). Called the store and was basically told 'tired of you people, and don't call back'. Will NEVER buy from this store again and manager needs to get fired besides getting his a$$ kicked.

Limited delivery no choices so it is okay

Ordered from here before and arrived cold. After over a year, tried again to see if it was any better service and pizza took over 40 minutes sitting at the store after cooking it off oven before it was put out for delivery (based off their own tracker). I cancelled the order. Won't order from them again.

Received order wrong, rang to tell them they said they’re making a new one and send it right out, 45 minutes later and still not received, rest of the food is cold. Man on the phone was a bit arsey. Long time customer won’t be ordering from here again.

This branch of Dominos is nothing short of a disgrace. We’ve had issues with delivery taking ages in the past but have given benefit of doubt of being busy but tonivht was shocking. We placed an online order at 19:10 with the website advising 22-25 mins for delivery. At 19:44, the website tracker updated to say it had left for delivery. After waiting 40 minutes we rang the store and the man who answered the phone was nothing short of a disgrace and very rude. He answered advising he knew and that they were very busy and had 5/6 drivers out. When we quizzed further about our own, he advised that the website was wrong due to how busy it had been on the night but driver had left around 2/3 mins earlier. This was at 20:20 and the food was not delivered until 21:02. So basically seems like a lie to get rid of us on the phone. Food was also cold so presume it had taken longer than it should to deliver as we are only 10 minutes away from the store! That’s final straw as won’t be using them again

If this is the Viking Centre Domino's then this is my review. I'm always happy when I know I am getting the quality of food from Dominos even if I am paying slightly high prices, however, recently, the driver took way longer then the time I was given for arrival at my house. And when it got here, it was freezing cold. On the plus side, the guy we spoke to on the phone, offered us a discount for our next order, and that....we appreciate.

Worked there for a few months absolutely appalling the state of the kitchen and the way the owner treats the employees. Do yourself a favor go anywhere else, don't trust the fake reviews the owner puts on here on fake accounts

I’ve took 4 photos of my order, to show exactly what I got. I haven’t ordered from a Domino’s in over 20 years. I knew there was a reason why I was never too keen on them. Tonight, my reason has been confirmed for another 20. I ordered online from the website, picked a collection time, paid for it. Received a text 10 minutes before collection was due, so that was all fine. I’m not even gonna mention the staff, looking at me like they’ve never had someone collect before. Firstly, the side order of wedges could fit into a small paper bag instead of this cardboard monstrosity, so much for reducing environmental waste. Barbecue dip is a bit rich. Second, the garlic pizza bread. On a ratio I’d say that it was 75% bread to 25% cheese. Way too much dough. Third, the pizza itself. Cut into 10 unequal slices, one of which contained 2 dollops of beef, and a tiny piece of green pepper. Nothing like the images you see of….The Perfect Pizza. Reminds me of a McDonald’s Big Mac, the picture is more appealing than the product. It is obvious that the toppings were just thrown haphazardly here & there until it resembled a Hot & Spicy pizza. All in all, I’ve had better from the Metrocentre Food Court. So thank you Dominos, but I’ll stick to my local Bella Pizza, the staff are foreign there too…but at least they smile when they take my money.

Ordered food online, to which after an hour we phoned up the store and asked how long was delivery. We got told that it had been picked up by the driver and was out for delivery. Skip forward 3 phone calls and 45mins later, which I only live 10min drive from the store but have kids so couldn't collect in store, the driver delivered to the door. Turned him away as the food would be cold. Phoned up the store and told them i'm sending the food back. The girl down the phone was rude and short with me. I have been going to Domino's Jarrow for years and can't believe how poor they have become. Yes the food is lovely, but the wait times are ridiculous.

Not only did the order arrive an hour after it was promised, when we called to ask for a ETA we were immediately met with an attitude and excuses and the individual who answered the phone rudely hung up on us. When the food did finally arrive it was the wrong crust and cold. Not worth ordering from them again.

*ORDER AT YOUR OWN RISK* After an extremely long wait time for delivery, I contacted the store and was met with an extremely rude customer service experience. The individual who answered the phone felt the need to give me excuses on why my order was an hour late with an attitude, and then proceeded to hang up the phone mid conversation. Extremely immature and unprofessional. Even after that, once I finally received the order, it was incorrect and cold..

Absolutely the worse place to order. I understand companies are short staffed but when I call and ask for an ETA of my delivery after it's been over an hour the manager responded "If you want it on time to come pick it up yourself". Then wouldn't give me his name! Sounded like a young child no wonder they can't get it right. I'm not even mad just find it funny they are letting children manage businesses.

Fastest domino’s ever and their pizza is actually edible!

Yeah, I had to wait, but you know the lady that answered the phone and the guy that delivered were so nice, professional I cant say anything bad. Good job and thank you

Food was good. But not worth the rude customer service my husband had to put up with. The employees were extremely ignorant. Talking rudely about my husband when they think he couldn't hear them. We will never go back to this domino's due to the employee. My husband was offered free food but we declined. No amount of free anything will make up for that embarrassing scene.

Who ever is running the phone is vary Un professional so I ordered food she said it’s all done but I have to wait Another hour for a driver to bring it it will not be any good she was vary Ignorant she needs to be fired

My local Domino's is great. You can't beat the $5.99 deals. I usually order maybe 3 deals, twice monthly and freeze portions. Tonight I got a free pizza, lucky me. I've never had any problems, everyone is nice and polite even when I end up calling an hr before delivery ends because I messed up my on line order. Delivery is always before the estimated delivery time. Sorry, I can't take pictures, I broke my phone

The delivery is always quick and food as tasty and hot as expected. They once made a mistake with my order and bent over backwards to get it sorted and redelivered quickly. Thanks everyone! Downside is it can be expensive, but we always get the large family deal which is great value for money.

Very poor customer service! I was told I could not come in for pickup and could not order deleivery. Employee assured me the store was still open. I'm still confused

You call at 8:55 pm the hang up on you and then call back at 9:02 and there closed well run operation stay away

The guy that took my order was very rude and told me an hour and half and almost 30 dollars for 2 mediums. I said something then he said 15 something and hung up very rude

First off let me say my fiancee and I drive over the road in a big truck and are unable to just go somewhere and pick up food. So I placed my order at around 10:45pm and even gave the girl my credit card # and was told my order would be delivered in 30-45 minutes. After an hour I called to find out how much longer and was informed by the assistant manager that the girl who took my order never submitted it into the system so it was never completed or made. And they were now closed and all drivers had gone home. When I explained to him our situation and that we had no way to go get anything to eat, this young man went above and beyond offered to stop on his way home (he passes right past our hotel) and brought us some McDonald's which he offered to pay for out of his own pocket. I was very grateful and accepted his offer but wouldn't allow him to pay for it. And of course I gave him a tip. That man needs to be recognized for his AMAZING customer service. I just wish I could remember his name. Thank you again so much. God bless you.

Guy making the pizza had no gloves on, we saw after we paid and left without the pizza. Too disgusting to eat

I like this dominoes, food is always fast and accurate.

Put in my order and ten minutes later they brought out my pizza. It doesn't get better than that.

AWESOME PIZZA! GOOD BAKED SANDWICHES!!

When you call 6 times to place an order and they don't answer to either say " This is Domino's could you please hold" then what's goin on and its all the time. Im just disappointed in this place the Domino's in North East.

rude. rude. rude. no face masks while making your food.

Fast delivery time so the Pizzas were still hot. Always cooked to perfection, meaning we keep on ordering when we want Pizza!

They won’t pick up the phone. Worst customer service ever!!! not good at all for this business

I am sitting outside the Dominoes in North East Maryland. I can visibly see someone at the register in the store. The open sign is on and the Dominoes sign is on and I have called repeatedly and no one is picking up. It’s 11 o’clock at night Google says this Domino’s is open until midnight. I will not be returning and I am very angry because I made the trip here especially because I usually like the food this Domino’s prepares.

They say they are open until a certain time but then Don’t answer?? Had a huge party but no answer? Go to Pats or Bella’s so Much better than this over priced facility! If you want rubber tasting wings or 20 dollar pizza buy 4 in the frozen food at Walmart.

Very quick and friendly. Quick to replace and refund money for customer service. Absolutely love Dominoes over

Best Domino’s Pizza store in Maryland!!!

Super fast delivery and hot delicious pizza. STILL GREAT 5/23/20😋

Domino’s did an amazing tonight. Perfect delivery and food was on point. Thank you!

I live just outside the delivery radius for Dominos knowing this I called to place an order and was informed that there is no carryout last hour before closing. They will make deliveries up till closing but I can not get a pizza because it's not being delivered. I'll pay with a credit card and deliver to your parking lot. Nope sorry can't do that. I have never heard of such an asinine policy in all my life. No matter what I tried to suggest they refused. CONFUSED

Food is always very good but service is the worst! They always forget to deliver your sauces, and when you call, say they will bring they “right back out” yet they never show. And when you spend money on food that your kids will only eat with certain picky things, this is super frustrating. So I resort to picking up my food... and just now, I went in, the guy said something and tried to hand me an order that I could tell was not mine and when I said this isn’t mine, he very rudely said “oh you didn’t say anything” ..what?!? As long as you only order the basics, you will be fine. But anything extra or special you will pay for and not get! Along with rude customer service!

I will give the gentleman that took my order a 5 star! He listened well and my order was correct when it arrived. The mild hot wings were delicious, not too hot. Just right, the garlic bread was simply mouth watering! This north east location is the best in town. Thank you for being wonderful during this time of uncertainty. Good job guys, be safe!

Very nice and tasty pizzas, people say they are expensive, but if you use the codes they are competitive, shop looks clean tidy , plus they deliver from 11 am , most drivers get your food out and delivered hot to your door . Enjoy

Food is fine but the order is messed up or very late 50% of the time.

I love this Dominos great food wonderful people always fast and efficient. Great prices too. Update Sidiqi is great and has excellent energy. Thank you 8109!

Awesome pizza and service ♥️♥️♥️

Very fast and was very nice. Thank you

Absolutely worst when it comes to ordering over the phone , Called & dude didn’t even put the order in call another 45 mins later to check on the pizza and had to replace the order and waited another 25 mins and I live 5 mins away . Ridiculous never again ‘

Sidigi8109 did a great job finding the house, well done!

Pizza & wings were there within 30 minutes, pizza and wings were HOT AND DELICIOUS. Delivery driver Mr Sidiqi was very very very kind and helpful. What a good person he was 👌

Ordered 2 pizzas online, easy, quick, 50% off, great deal! Then when we got them home they were COLD! The GF pizza was not only cold but burnt! Not a happy Dominos customer right now!

Order online all the time got 60 points for doing so and I got a large 2 topping pizza for free no purchase necessary when redeeming points.

My daughter and her friend like Dominos, personally I'm not a fan

Rude on phone, had to call multiple times, before they answered. Started to order but girl was huffing and cutting me off like I was bothering her...forgetbit

Pretty funny they have delivered to my apartment over a dozen times and now all of the sudden Thomas (the manager) said management got changed or some BS and they don’t feel like delivering to my apartment anymore and so now no dominos will deliver and I am handicap. Thanks, I’ll be sure to tell everyone.

Domino's is freaking awesome. Always check the website for coupons you can get some pretty good carry out deals

Waited 2 hrs for my food and the girl delivered my food to somebody else .

They disconnect their phones at night and only take online orders. Very lazy and unprofessional.

I have a post Sam the manager on duty is refusing to give me general managers number and ignoring a complaint about a driver who verbally assaulted me with words I will not say on this post if anyone cares about this store please contact me

I normally love dominos and their great service, but for over 30 minutes I've tried calling to place an order, and still the busy signal is the only answer I get. Maybe next time 🤷‍♂️

I called the the store for over one darn hour. All I got was that dagum busy noise. I'm tired of this bull poop. Please fix your service I'm starving.

Service was ok. Girl working had friends hanging out and eating while i was there. Food was ok until i realize my bread bowl was straight dough. So slimy and mushy i couldnt finish it which sucks because its the best part of the pasta bowls. Tried to call and complain but couldnt get through 🤷🏼 2 starts because the noodles were good and the girl had a decent attitude

Is my pizza ever coming.... I'm ten minutes away and it took over 100 minutes to arrive. Call to speak to the manager and she hangs up on me.

Always a pleasure to eat Domino's pizza. I order a medium pan pizza with chicken and pineapple, while my son is content with a hand tossed cheese pizza. They even invite children to watch pizza being made.

Love Dominoes❤❤ their cheesesteak pizza is awsome

Called about six times and they never answered there phone that’s bad service

Pan pizza id the best. Never had a problem.

Wouldn't even give 1 star but won't allow me to do that! Ordered food at 830 on Easter night for delivery, was told 35 to 45 min.....never got any food and they wouldn't answer the phone the rest of the night!! Will update after I speak to management today!

They were very nice and friendly food was very fast and great.looked like the way i wanted it too be.

Talk about FALSE ADVERTISING. $9.99 EACH. Really really dirty and deciving. Ill just go to pats, or little ceasers, or Frank's 😂

This store has quick service and a friendly staff. My teens like the pizza and sandwiches.