Domino's Pizza in Rotherham

Did not receive all my order. And never redelivered it ..gutted

Ordered pizza with extra cheese and got no cheese at all rang up spoke to a manger and told they have done there job

Had a Vegan pepperoni pizza earlier and wow it was very tasty and no grease 👍🏻

i ordered my food 2 days ago and had ate it instantly went to bed thinking nothing of it but when i woke up i felt off so i went to see my gp and found out i had food poisoning absolutely disgusting

Very good quality and quantity! Loved it ❤️❤️

Very good quality and quantity! Loved it ❤️❤️

Was good but not good enough to charge £25 a pizza

Was good but not good enough to charge £25 a pizza

Card only, 3 hungry kids on a Sunday. Disgraceful. People should avoid these card only places..!! Dominoes scandalous by you... I will never use you again for this basic reason of card only. Yet great food.. clowns 🤡

Update update update .. After 2 weeks + ,got a very generic response from Customer services, we will pass your feedback onto the manager..Clowns I already did this in person on my bad visit, what was the point in asking for all my order details ..Terrible service from start to finish. Update on a update, was finally contacted by customer services " I use the term lightly" a week ago to submit my order details which i dud promptly 7 days ago .... shocked still no full response Update, another example of bad service , I have now emailed twice going back a week and no Response.. Just ordered a pizza online, no problem, tried to order cookie cream egg 3 times and not allowing, arrived to collect and then asked to order the cookies, I only had cash on , was greeted with a very abrupt "we don't take cash "from staff member, looked around for sign advising me, none to be seen, asked if had one, was told we had one on counter and fallen off last week, asked to speak to manager Ellise to give feedback , her response " I will pass it on .Great customer service

Walked in, busy for a Monday night but plenty of staff. Sadly card only but that's not the fault of the staff. Odd location so it's mostly take away from there. Well cooked pizzas!! Rotherham council need to clean the subways more often though.

Really good pizzas. Nice and hot. Tastes great

After waiting 45 mins and 2 phone calls food arrived cold. Not what you expect for a premium pizza delivery. Won’t be using again.

It was nice, the Sunday deal made it cheaper than a local pizza place so thought I'd try. Location is a lovely place... (Sarcasm, thought I was going to be mugged) and is there anyway you can ask for less sauce on the pizzas? It's way too much and can overpower the rest....

Spacious environment with great staff. Hard to find parking though. You’ll have to speak on yellow likes to get your food.

Rest of food was good but £4.99 for chips like this is a joke.

We've not used them for a while due to a drop in quality however we decided to give them a go again and WOW!!! Genuinely the best pizza weve had in years, ANYWHERE..!! Harrison (if I've recalled your name correctly, apologies if I havent) was very helpful and polite when I called and made sure the order was perfect and it was. We will Definitely be getting pizza from them again. Oh, forgot to mention. The wings were very good too. 10/10 👏👏👏 A bit hit and miss at times but the last few have been fantastic. The delivery people are always polite and it always arrives piping hot...

Hardly any topping on the cheeseburger pizza I ordered. Took nearly an hour and half for it to be sent out too

Fantastic driver Blayne food delivered on time and pipping hot

Appalling service that just keeps getting worse. Tonight was the last straw. 2 items missing from the order, was told by the manager they would be sent out straight away. It's nearly 3hrs later and no sign so clearly in the lie to the customer bracket. Over priced, understaffed and poor customer service. Don't waste your money

My Hawaiian pizza came without pineapple. The cake was undercooked.

Helpful staff, quick turnaround

Not what it used to be, more cheese please! Love that you have vegatarian and vegan options but the last pizzas we ordered were bland and dry.

Hot nice pizza fast delivery. Would recomend.

Poor customer service. Order came over an hour later the food was cold and drinks not recived. Was then promised that they would send something free with the drinks but failed to do so

Always order from here and have never really had a problem, usually we get it delivered. Today we went to collect from store and had a pretty odd interaction with one of the delivery drivers. Waiting for the pizza to be ready we were sat in the car i was in the passenger seat lent forward scrolling through my phone. A delivery driver got in the car parked in front, pulled his car so it was sideways across the road in front of us and then got out and knocked on my window. I rolled it down and he asked if i’d just taken a picture of his car said no and showed him my screen he said ‘right’ and went back to his car. Genuinely confused as to why he thought I’d want a picture of his Citreon, and why he gets that stressed at the thought, just a heads up Domino’s! Bit weird!

Pizza was so greasy and just thrown together . Ordered a big dip, and it didnt come with it, neither did the dips in the pizza boxes (which would have made the taste of the pizza so much better)

A bit unorganized pizza not brill

Ordered pizza too travelodge hotel the boy tried phoning me upon arrival but since I didn't pick up he just left with the pizza ? Why wouldn't you just leave with reception for me too pick up very poor service , also phoned them back told me I would get refund within 5 days still haven't had it so I'm going too need too phone them again too ask where my money is wouldn't advise going here at all ! Customer service is shocking

Orderd an hour ago no one will answer then when you get someone to answer " we are struggling for drivers" well don't take orders if you cannot fulfil them. Waste of space.

Ordered a pizza the other day and paid with my card, they then called back and said it could take like 2 hours so did I want to cancel and have a refund I said yes. Days later I still have no refund so they've taken my money and not given me anything, and I'm not gonna get it back because they've not sent me an email or anything cancelling my order so I could use it to get a refund.

I live 5 minutes from the store. After waiting 1.5 hours for 2 pizzas I tried ti get an eya as the order tracker just said "prep". Store not answering phone. After another hour of trying to get a response I gave up. Drver shows up 3 hours late at midnight (we'd already gone to bed without dinner). Cold old and inedible food was put on floor outside my house and driver with a bad attitude said sort it with store as not his fault. Told him I didn't want them and store weren't answering anyway. He just ignored me and walked off. Really arrogant. Had to claim money back through paypal as store manager wouldn't even come to phone when they opened next day and staff just fob you off with same excuse ot "it wasn't my fault". And "manager won't pay for staff so were always too busy". Never left a bad review for anywhere but this really is a bad takeaway. Shame as I used to like dominos pizza.

2.5 hours after ordering they show up with freezing cold pizza. No apology just blamed manager for not employing enough staff. No one answering phone in the store as want my money back. Awful place. Pizza went in bin as obviously old and inedible.

If you are hungry then just call to another restaurant. Pizza is tasty, but as long as they come! After 3 hrs (they dont pick up the phone) driver came and was surprised i was already sleeping. He was trying to tell me that it wasnt even 2 hrs of waiting (i got watch at home). Terrible service. Such of shame, caused i really liked that pizza.

Placed order through app, no one answeing call and on the online tracker the order is stuck st preparation for over an hour whereas the delivery time was given as 35 mins.

I took advantage of their £7.99 any size pizza via collection only and was really impressed. No greasy soggy bottom like what you get from the usual takeaways. I would definitely use again if such deals were on but wouldn't pay their normal extortionate prices.

Great food!! Excellent service!!

Just had my pizza delivered and its burnt the nachos are burnt worse ive had from them

Food is nice Fantastic place the staff where brilliant would recommend to any one

Absolutely appauling. Took 45 minutes to arrive after getting text to say it had left shop(we're 5 minutes away). I phoned up 3 times and got told the driver was just coming up the road every time. Arrived cold and texas bbq barely had any topping compared to usual. Nachos inedible! Customer service disgraceful! No apology, lied to and they even hung up the phone on me. I rang back and demanded a refund and was told they'd done their job and refused to refund me! I will never order from this branch again, not first time they've been a let down.

No respect for peoples property when delivering pizza. Zero stars

Absolute awful customer service, Order a pizzas to a simple address says it’s delivered, I call up to find out where it is, get put on hold, come back off hold.. “what colours ur door? “ 30 seconds later “our driver has come back didn’t know where he was going” even though he has full address and postcode, then I have to wait for a W tra 30 minutes for re delivery and to be spoken to like trash.. awful experience don’t order here

A few times now ordered and food not what i ordered staff a bit clever about messing order up ?not my fault don't listen correctly . No need for attitude

Ordered two pizzas at 7.30pm for 9.00pm. Driver apparently couldn't find address even though I stood outside for 10 mins. Then driver returned to the shop. After numerous phone calls they said driver has returned to the shop. Shocking service, poor offer of a free bottle of pop. Never going there again. Avoid at all costs.

Very helpful and kind staff, many thanks to Jack he deserves a raise and all the best. Andy the symphony lad

They have been decent in the past about allergens. But during this last order, I had a large pepperoni passion that arrived with mushrooms which I'm allergic to. When I called about it, I was simply told that cross contamination were part of the terms and conditions. He then went on to say the only pizza that was guaranteed was the gluten free option. I got no apology or rectification. Shame that my allergy was disregarded as such. Would not recommend to anyone who has serious allergies without an epipen and could be hospitalised.

Great domino's pizza just like at every other branch.

Decent domino's, always quick and hot, and any mistakes if any are rectified immediately 👍🏻

order two large pizza, chips and chicken strips from Sheffield - Handsworth. pizza was wet, chips not cocked well and not crunchy. not worth £32

I have add to put one star for this rating because there is no choice for zero I ordered a meaty pizza after 3 phone calls and well over a hour (I litrally live 3minute drive from the shop) the guy came had poor excuses, the pizza was cold and neither was it mighty nor meaty. Very.disapointing experience for a dominos

an hour and a half for a pizza and some wedges, it's still not arrived yet

I placed an order for the new pizza and decided to add toppings of chicken and ham (even though they are ridiculously over priced for what you get) and after well over an hour the pizza finally arrived, but when I checked the pizza they hadn't put any of the toppings on that I had chosen and instead put mushrooms on. The pizza wasn't hot at all and wasn't all that great in general. This has happened many times where they have put wrong toppings on or non at all and is becoming a joke! I rang up and they said they could either send another out which would have been over another hour or just add it to my next order, which they have said before to which they haven't even wrote it down. Won't be ordering again.

Ordered a pizza on Saturday evening at 7 had the kids round. After checking on the app it said it was getting final checks.didnt arrive til 2 hours later. Freezing cold. Would have sent it straight back but kids were starving had to warm in microwave rang up only to be palmed off by the manager. Waste of money avoid at all cost!

Shocking service, after an hour and 20 min wait the pizza was still in prep, the lady who answered the phone was laughing and unprofessional. The manager agreed a £10 voucher which we did not receive, the pizza was under cooked. We waited a whole 2 hours for our pizza. I rang to speak to a manager and he cut off the phone after i waited on hold for 5 minutes. Absolutely awful experience. Please please do not order from the rotherham store. If you do do not make a pre payment. The service is disgusting!!!!

We had guests round late yesterday . I called domino's at 11.30pm to find out if there is any chance of delivery . Andrew answered the phone and said yes of course . I live about 3-5 mins away from the Greasbrough road store . He said 30-40 mins for delivery I said fine . Waited for delivery till 12.30am delivery not arrived . Called the store Andrew said we tried calling you didn't answer (which I didn't receive any calls at all on my phn complete lie ) We didn't have any 12' pitza base's left so we cancelled your order completely. Andrew was extremely arrogant needs telephone manners .(My opinion) He said we are now closed and can't do anything about it and put the phn down . No apologie at all !!! Absolute joke this company stay away complete letdown . So now I have guests awaiting for food which is not arriving waste of time . Sharing my honest personal experience with this shop . Regards

Pizza is always decent from Domino's, exactly what you'd expect. However the delayed waiting time was awful... I ordered the pizza online, the portal told me it would be ready in 35 minutes/was in the oven, got to the Domino's and it hadn't even been put in. Bit disappointed I had to wait around for my order.

Place your a wait for your food, and wait... And wait some more. Arrives cold and looks like it has been prepared by a child. Rude staff and useless delivery driver, who basically choose to blame each other for their dismal service. Theyll give anyone a franchise these days. Choose Pizza Hut at Parkgate, its cheaper and tastier. Oh and they arrive hot, 👎

Massively overpriced for what you get. £30 for one pizza and a handful of wedges. Better pizza places to order from for a fraction of the price and nicer pizzas.

Order was wrong, quality was terrible. Customer support didn't care so switched to Pizza Hut from now on

Ordered at 6:45 for me and the kids... The order didnt turn up until 8:25, that was after a phone call and being hung up on. so i ended up cooking for the kids as was close to bedtime... But anyway, I check my pizza on arrival and I couldn't even believe it... I got half a large pizza in a medium box!? It had been slopped around and was cold too. I ring to complain and they say they will send another out, I waited well over another hour with nothing so called again to be told its busy and will be with me in 20 min... again... 40 minutes later... nothing! So I call to request a refund as by this point I'm going to bed, to be told it had just left... But I declined and requested my money back, so they agreed they will bring it and would post it... who'd of thought... No refund posted either and nothing on either of my cctv has shown any attempt! I was a regular customer, and I wont be ordering again! I'm disgusted with the food and the service. Following up... The manager was very helpful in resolving this issue, offered free food as an apology, and took on board everything. Unfortunately though, the food that came as an apolgy arrived stone cold... so think its self explanatory what I wont be doing again. :(

Placed a large order online for delivery 20.12.19. The order never arrived so we chased it up only to be told it wasn't even being made yet and was 7th in the queue, bearing in mind they had almost 3 hours notice to prepare it! They told us it was going to be at least another hour (it was already 25 mins late when we rang up!!) I told them we couldn't wait so to cancel the order and refund our money. It is now 20.01.20 and I am still chasing our refund - this was over £150.00!! In the end, I had to report it to Dominos customer service at Head Office as the staff in Rotherham were very rude and unhelpful. This was our first and last time using them. They give Dominos a bad name!

Tasty pizzas. Sometimes a bit dry

Good service,hot pizza, very tasty, very quick.

Food takes too long to cook and a member of the staff sneezed into their hands and did not wash them

Pizza was good. Service was average

Never been there and never will

Regular Dominoes, looks a bit worn and floors could do with replacing. Does not give the best impression but the pizzas were ok.

Nice pizza specially double cheese and ham

Very greasy pizzas, without much taste. Very disappointed.The salami oozed grease and was tasteless. Ended up throwing most of it away!

Amazing pizza! Perfect service.

Awesome service always prompt and happy to help.

Fantastic pizzas..good offers on too.

The spicy BBQ wings are horrible . plus the place is wreckless

Good service and neat/clean place

Delivery drivers were so rude and parked terribly

i expect a free domino with my pizza

The staff (an old man) provided the worst customer service ever since I started eating at dominos. Ordered medium pizza on Monday 26/11/18 at 13.30 and that time there was a deal to get any pizza for £9.99 (collection only). I initially ordered medium pizza for my kids at the price of £9.99 but He refused to mention the deal on the phone and made me pay £9.99 for medium pizza. He again refused to mention it upon collection. Took the pizza home for the kids and later found out that the store Had the deal. Called back to return it for large one but he refused. Also the pizza was over cooked so the kids couldn’t chew with comfort. Asked him to atleast make a new one to replace the solidified pizza but he refused and began arguing like an angry parrot. That guy got to be fired . If he stays there any longer the store will collapse. He’s an enemy of progress to the franchise.

ordered two pizzas,1 came overcooked, but the reason its a one star the delivery guy tried to con me by saying it was 35 and change also folded up receipt so I could not see it lol, so after telling me that I bought up theb online order receipt showed him correct price.. .will never buy from them again..the guy was a older large man for those who are interested check your prices peeps :)

Normally don’t review pizza shops but experienced a poorly cooked pizza today from what I expected to be a good quality pizza shop

The food it's self took awhile longer than usual to come but great food as always topped off with Kenneth delivering the food, friendly guy who apologized for the long wait one of the best delivery guys they have, #goodguykenneth

Ordered online and wouldn't add a few things to basket, so rang up to add them on to the order. .. 1 hour later half of our order comes out, we rang up and was told our whole order would be resent out as we didn't want to eat cold food the woman on the phone apologised and said it would be 20 minutes. 1 hour and 20 minutes later I rang up and the same person told me they had just gone, another 20 minutes later and the half that was missing turned up cold!! Lied to on the phone multiple times and all food cold. Your food isn't worth owt cold and no refund Not ordering there again

Use this regularly and have yet to be disappointed. Highly recommend the vegetarian pizza options

The staff were really helpful despite being very busy and spent time to tell me the best offers. Fantastic customer service - thank you

Fantastic pizza, well worth a visit

Why declare your open til 3am when your not? Ridiculous, after spending 0 mins orderingon line at 2am to be declined at processing orderis infuriating - ill never order from Dominos again!

Very helpful staff who answered our questions. Definitely recommended.

Was a regular customer, ordered the same thing a good few times recently, Tonight the price rose by £10 for the exact same items. The wife being the wife she didnt want to cause a fuss so ordered it anyway, I was not too happy so I rang them back to cancel the order. The attitude of the person who answered the phone stank like a week old corpse. We will NOT be using these people again and I would advise anyone to think carefully about ordering from a place with such 'fluid' pricing. Gave 1 Star but only because I had to in order to place the review.

Poor customer service. Not happy won't be going again.......gave it three months, tried again. Online promo code and they wanted to charge £32 for two pizzas. Wouldn't accept promo code after we rang saying the app wouldn't let me enter code. Rung back offering £27 when the offer was for £10 off

Great Pizza! They just need lower their prices permanently!