Dixy Chicken in Sandwell

stone cold an burnt on arrival staff very rude and not helpful at all they didn't care

This place is a joke missing half my order and can't even pick up the phone

food never turned up, restaurant never answered call. what is the point of delivery codes if drivers can say they delivery orders without entering code

Terrible I ordered a burger, they missed the parts in-between the buns??? Including the chicken??? And the wings They said they'd bring it within 10 minutes, it never came Horrible service Waste of money Had to spend extra money so the kids weren't left hungry

Food was nice and portion was great for a cheap price

Absolute joke avoid at all costs ordered over 2 hours ago to be told it’s on its way turns up 50 mins late requesting a refund!! Food is freezing

Dixys always has the best food. My go to order is a chicken burger with chips, when I ask for it plain they always make it plain! Tasty food, one of my fav places to eat.

this order had to be delivered 5 minutes away from the restaurant and once again the food was stone cold! everything, the burger, the fries and the chicken strips.everythjng had to been thrown in the bin yet again apart from the drink.Thus is absolutely taking the loss. you spend good money and the food isn't cheap just to recumbent cold food that you can't eat

The onion rings were really over done. Chicken strips were dry and delivery time is between 1 and 1 half hours considering the shop being so close to the intended address.

Had fries only and they used REALLY old and sinking oil! Threw them in the bin. I hope the owner is reading cos they need urgent quality control else the business is going under!

Over a hour for delivery , dont order the cookies they charge you for them an dont give them you then when you phone they say theyll send a driver out then dont , con artists.

My food never came and I am so upset how I’m spending £16 on food for it not to come

unfortunately not as nice as previously,chicken and burger was very dry.

if I had to Choose between kfc or dixy chicken dixy would be number one the food is stunning and delivered hot well done dixy westbrom

The chicken was very dry and salty

Ordered a chicken burger meal, the bun was burnt and the chips were disgusting fried in old oil. Would not recommend

The food was like they had it kept there for long time and i asked for cookie and they sent a doughnut that looked old and smelled

This isn't the original dixy, undercooked strips with a bad smell. When I pointed this out to the staff, I was told that there was no smell, and this is how the dixy chicken strips are supposed to be!

Absolute worst place to order from 3 & half pieces of chicken not 6 cold food £13.99 meal charged £19 attitude from staff is Disgusting When asking customer service questions avoid at all cost

said " your food is on the way" then took the driver 40 minutes. From West Brom to Oldbury... food was freezing cold. shocking. first and last time I order from here. Nearly Two hours for "Fast Food".

I visit dixy today get serve by ash and mustafa love they service they make sure everything is perfect for me will visit again soon thank you guys

Chips was hard and cold when arrived

Food was cold and hard and not the same taste as other dixys.

My order was 2 hours delayed. My food was cold and my chips were burnt. On top of that, THE ORDER WAS WRONG.

Foood was good just a really long waiting time resulting in cold food might be a blip will order again though

Had a delivery just now food was hot but the quality of the chicken was poor it was hard and dry and lacking in flavour very disappointed in dixey on this occasion worst one I’ve had I phoned the shop they sent Anouther to me and this time it was perfect nice and hot and fresh

Worst food I’ve had burger bun was solid chicken strip inside the burger was rock solid better of going to the Walsall branch

Beautiful food, came hot and tasty I ordered a chicken fillet burger and 2 kids meals mini fillet burger meal and chicken bite meal kids was stuffed and said they loved it 😊. Also came with sachets of ketchup and mayo & serviette, plus there homemade sauces which was tasty aswell! Will definitely be coming back thank you Dixy Chicken ❤️.

Food came an hour late and was completely cold

Never order from this place!! Toom them 2 hours to deliver my food not bothered about waiting for delivery time but was out for delivery for over a hour called to see where my order is and kept getting 5 minutes just wait and be patient! The customer service in this place is horrendous. Yes ok cheap value for money but they take the living Day light out of talking to customers thinking they can get away with ir😡 never order from here

Poor customer service skills , staff rude , ordered for delivery was told 30 to 45 minutes , 2 hours and 15 minutes later the food arrived and when ringing them kept getting told 15mintues we are very busy didn't ask for no address no order number nothing

The food was good quality, but arrived cold, due to the delivery being so late - I ordered at 4pm, and the food didn't arrive until 6pm.

I had the pleasure of trying out some wings recently and I must say, they were the best wings I have ever eaten! What impressed me the most was that they were budget-friendly and not too oily, which is often hard to come by with wings. Overall, I would highly recommend giving this place a try if you're in the mood for some amazing wings.

Half of the order is missing and are now refusing to answer the phone

I promise don't buy from this place, burgers are tiny and I ordered a chicken tikka with pitta bread for £4.50 and got a few pieces. Honestly disgraceful, Will include pictures and will never buy from here again. Very disappointed

Never order from these lot, order took 1 hour and 30mins and they cancelled it 2mins before arriving. They delivered the food to the wrong house. Absolutely bad service, my son was waiting for his food for over an hour and then when I tried calling them they don’t pick up the phone. Avoid them at all costs, avoid them on Uber and other ordering platforms. Dixy west brom

we had to throw it away, it was inedible as the chicken had probably been sitting out for a while as it was rock hard ...it wasn't a full bucket either there was a wing and a fillet in there!! the fries were also chewy and everything was cold ...so disappointed 😞 I have requested a refund and had to place another order from somewhere else

Delivery driver didnt came at my door he’s been knocking my window which is on the other side of the house really lazy people

Food was stone cold Chicken was pink don’t risk it will not order ever again!!! Normally have one a month totally out me off been sitting for hours Want my money back

I ordered by delivery it came rapid I'm most impressed the foods came piping hot very nice food Thankyou

Fresh, clean and polite staff will be going again for sure

Food was cold this time not usually dunno what happend

Nice food great value for money .

Food was bang on came hot love ordering from hear and always reads the note very friendly delivery men that come also

Ice cream was uneatble had to been thrown away

Food is always very tasty ans delicious

The food came really early, with no indication from the app of how soon. The food was really cold. Beans were freezing cold. The chips tasted burnt. Maybe the oil needed changing. Didn't enjoy the food, won't be ordering from here again.

Food was beautiful and came hot 🔥

My friend had ordered two panini meal at this branch and no lie the food was absolutely horrendous the fries was rock solid like it’s been re cooked and the panini smelt not very nice I took a bite and it was disgusting and tasted awful and I would not go to the West Brom branch ever again and would recommend the dixy chicken branch in pleck .

Worst chicken i have ever had in my life

Food was on point 2day not disappointed a

Food was cold and chicken was hard and burger was like cardboard couldn't eat it I don't no what's going on with u but yr food is going down hill I use 2 love dixy but I never no weather 2 order or not cuz of yhe quality of yr food

Got ripped off!! Waste of money! The menu was misleading. It's says with every chicken piece comes with a free drink and fries. Came 2 small pieces of chicken. Nothing else. Phone the shop .was told we only give chicken pieces no drink or fries. Update your menu list. Stop misleading people!

I ordered food after 1am and they got my food ready and delivered so quickly very happy with the service

Vile food dry chicken chips taste like cardbord.

I've been eating at Dixy for years and absolutely love their food. The burgers, chicken, and fries are all always delicious and fresh. Recently however, I've noticed that the quality has gone downhill. The burgers seem pre-made and overly processed, and the fries don't seem to be cooked and seasoned as well. The quality of the food has definitely decreased, and I'm beginning to look elsewhere for cheaper, better-tasting fast food.

We usually go to the one in Newtown but tried West Brom as it was on the way home. The staff was very helpful and even gave us some extra wings. The chicken was just as good as Newtown crispy and very tasty. Definitely recommend

I loved the food in there me and my friend went there and we spent £15 and we were full the food is so cheap and tasty

Don’t eat from here , called 11 times to address an issue no one picked up , supposed to be a meal they sent me 5 legs !!

Food was hot and quality was great can’t complain on a evening delivery definitely order again 👍🏾

The peri burger is nice. A bit of spice, just what I need.

Delivery driver is very friendly and food always comes hot

Great food, great service, and every time I order, they always get it right. I will keep ordering from here

Great food and the delivery time was splendid 😁

They have no clue what and how someone is asking order. They are lost in their own world. Visited west brom outlet two days in a row had very bad experience.

The food was cold and the drink was extremely warm and the delivery driver was extremely rude telling me that I’m making him late for other deliveries, even tho I’ve left a note stating that I’m heavily pregnant, which means I cannot come down from my flat with a toddler on my hip while heavily pregnant.

Fries perfect just fry the chicken for longer or double fry plz it was soggy

so bad . They burnt the food and no sauces 🤦‍♂️

I told them it was my birthday and they gave us free food and the customer service was great 😁😁

My kids love it here and and it's cheaper and fulfilling

Brilliant can't fault food, correct would order again

1/4 of the order was delivered to me. 0 chips and instead of giving me a 1.5litre bottle they gave me a can of pepsi. Told me they would give the rest of the order after 20mins( the current 1/4 would’ve been stone cold by then)

Hi, there was a women, with a rag on here head,, hairs everywhere, ' no hygiene, rag heads. Keep away

The food was dry and cold ,over cooked and oily

Food was a bit cold, but still could be eaten, but better if eaten in the shop itself..

I ordered today chicken and fries but it was too cold look like it cooked days before it It was 4 time with me totally waste of money

Food came cold and dry had part of it missing tried to called and didn’t go through. Poor :(

burger was freezing and chips were soggy and cold

Chicken isn’t very good .. after eat chicken i got painful my stomach

Food fresh hot and tasty. Thankyou.

I asked if they sell bbq chicken wings and the man told me yes so i proceeded to buy them (8 wings meal for £4.49). Waited about 10 minutes for my food just for the wings to have a DRIZZLE of barbecue sauce on it, no tissue in the bag, no salt, no sauce no anything - just a soggy box of sizzler wings. Further more there were only 5 wings in there, which i could’ve payed £3 for. They’re so stingy with their products but won’t even provide us with what we payed for. Disappointing. NOTICE FOR LOCALS: Pfc is literally around the corner, you can get 6 spicy wings for £3 or a 4 wings meal with fries, sauce, salt, a fork and a drink for £2.90!

Ordered for a collection food was stone cold like they made it the day before chicken was rock solid with hairs all over would not recommend I was missing a mini fillet which I ordered and paid for but they don't have the decency to answer the phone I rang 20 times no answer. Whereas they picked up straight away before I collected my food. Staff look like they need brushing up on hygiene. Could not eat food that's how bad it was, ended up getting food elsewhere. AVOID

The food was cold the chips was old like they been sitting there

There was a chicken bone in the mini fillet burger

Food was cold and bags of chips were in were quarter full :/ also forgotten my sons chips he was meant to have with his kids meal . Never will i order again

food is nice but this time the whole of my food come freezing cold not happy

Ordered a meal for the family but recently veggie burgers instead. Tried to call the restaurant to solve the issue and they told us someone will deliver the correct food and swap it for the veggie burgers. No one arrived after 30 minutes. Tried calling again and they hung up on us. DO NOT RECOMMEND!!!!

Says my food has been delivered but it’s not here

Great food shame about the delay in food otherwise food was excellent Thankyou

Ordered 3 meals. 2 out 3 meals where wrong. Delivery was late. All meals where cold. Will not use again

We waited 2h for our food and it came cold and soggy

Very bad service twenty minutes late in total 1hour and 20 minutes and when finally arrived food was cold had to heat up in microwave beans seemed off over all the worst food and delivery

My food was messed up so all over I’m not happy with the food!

I use just eat regularly and every time I order from this restaurant ( Dixy Chicken West Bromwich) another disappointment arises . My Chicken Fillet burger was soggy and the chips were like cardboard , my children was very disappointed yet again although I understand orders may have imperfections my order was not satisfactory . I hope we can resolve this complaint .

Thank You, meal was delivered on time and liked the food!

We bought panini meals and fillet burger. It was all so hard to bite even, fries were like wood sticks, almost cold. It gave me tummy ache and toothache. Nothing is exaggerated. Very bad experience.

I ordered my food at 13:21 pm and it arrived at 14:54. It is cold and not eat able. Very disappointed, would like a refund.

The worst order I've ever placed in this "restaurant". Waiting time - 2 hours, all meal was cold. I think that was my last order in here.

No stars . Customer service was terrible and me and my friend ordered 2 mini fillet burgers before everyone else and they still got served the exact same food that we ordered .we sat there watching our food get cold . The workers kept looking at us with a knowing look but they didnt care

went today, all of the staff looked absolutely miserable. I’m not expecting high quality service or anything, after all it’s dixys but I ordered 2 things, a sizzler burger and 6 wings, when I got home I found that I only got 3 wings and yes I was definitely charged for the price of 6. Staff can make whatever faces they want it doesn’t bother me but they should at least be attentive especially when they have charged for items.