Based on 148 opinions finded in 1 websites
Based on 148 opinions finded in 1 websites
Nº 109 in 194 in Torfaen
Opinions
Friendly staff. Customer greetings are very nice. Food is delicious and hygienic.
Haci Memet AKBAS . 2024-10-01
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Thankyou ,the best food and delivery
Paula Robinson . 2024-09-26
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One of the best Chicken Shish Kebab I have had in Wales. Plenty of salad and the pitta was the best I have tasted. My partner had the House special of Kofta, Lamb and chicken with vegetables. It was huge portion size. And the chips were the best I have tasted. I would definitely order from here again. The meat was not over cooked and extremely tender, and not greasy at all.
Clayton Eddy . 2024-06-16
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Fast and good food staff helpful
Paul Gibbs . 2024-05-26
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Great food and friendly service. Chips are amazing and the garlic and mint sauce are banging!
Luke Jones . 2024-03-12
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Learn to cook properly stop rushing people's orders and expect them to eat burnt food then expect to have discount on there next order no don't work like that don't always order from yourselves won't be ordering again disgusting
Elizabeth Dixon . 2024-03-03
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EACH AND EVERYTIME I ORDER!! Amazingly fresh pizza and a Very generous helping of Cheese n Chips!!!! Lovely customer service and ALWAYS willing to hear customer feedback. 10/10 😝
Alexigirl1 . 2024-02-28
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Hi, I’ve ordered two 14” pizza’s and I told them to make sure they not burnt, but unfortunately both were burnt, taste is so burnt that no one’s eating it. Totally wasted my money. Very disappointed.
Siddra Syed . 2023-07-18
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Disgusting food greasy kebabs never again
Mark Davis . 2023-06-27
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Best pizza in pontypool. Crispy, cheese goodness. Stunning.
Jammie Dodger . 2023-06-27
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I no that kebabs ain’t the healthiest off food but I could swim in the amount of oil that was in the tray the paper was like that when we had the food
Sean James . 2023-06-16
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Excellent service excellent kebabs
Eric Enderson . 2022-11-13
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Absolutely amazing 🤩 keep me going in jalapenos during pregnancy absolutely love them ❤️ Highly recommend better then anyone you can get on just eat
Rosie Mitchell . 2022-11-04
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Excellent value for money, very good meal. Delivered well within specified time. Great portion size for cost of meal.
Laura Llewellyn . 2022-11-02
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4£ for a box of small box of chips no wonder it’s empty everytime I drive past
HEATHROW WASTE MANAGEMENT . 2022-10-26
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Prices have risen and portion size has shrunk got the best both worlds time to try different kebab shop
robert gibb . 2022-08-20
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First and last time ordering from here. I ordered 2x 14" pizzas, onion rings garlic bread chips.... garlic bread didn't turn up and took 40 mins to bring it, the 1 pizza was badly burnt on the 1 side it was horrible, also hardly any topping, i may as well had ordered a plain cheese! when we finally got the garlic bread that was also burnt to hell! Never will I order from there again!!!
Victoria Roberts . 2022-08-02
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Food is very fresh Taste amazing Always hot Always has a lot of flavour Definitely recommend
Amelia-jade Nickson (Mimi) . 2022-07-23
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Overpriced. No offers. They were very late for delivery. It taken almost 2 hours for the food. Food was luke warm. Chips were soggy and cold. Had no money off for inconvinence. Had been offered just 1.50 off. Ridiculous. I said no, id like more off. They laughed at the door when i said no im not happy.
David Cook . 2022-07-01
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My son placed a order the Donna meat was freezing cold right down to pitta made a call back to them wasn't interested food was cold because of salad on top. Can you explain please why pitta was also cold. Lack of respect to customer. 0 /10 shocking 😳
Michelle Reed . 2022-07-01
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Poor service and waiting over 1 hour amd still waiting for our food. Its overpriced and don't answer their phone!
Jem Stone . 2022-06-30
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We regularly order from you establishment. The chicken you sent this evening was burnt and so poor that is if you can call it 2 pieces of chicken with amount that was on the one. We give you regular business look after your customers.
Lesley Roynon-Edmunds . 2022-06-14
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Got burnt garlic bread and frozen chips what a waste of 40 pound
j Bravo Bravo . 2022-06-12
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Awful food and awful customer service was offered a discount on my next order I will never be ordering anything again as the pizza was burnt and chips whete re warmed and chicken was greasey under cooked
Scott Tanner . 2022-03-20
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I use to like dinos but for the last 6/7orders they alway forgot something off the order and the chips were always re warmed really hard and burnt like rubber I had to throw them all away everytime even tho I asked everytime I ordered if I can I have fresh chips and was told they would be but they never did I will never be using them again
Lee Jones . 2022-03-12
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Just ordered a mixed kebab what turned up not hot but tepid was a extra large doner how can you get order wrong
Stephen Tew . 2022-01-22
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Underrated keba shop, friendly guys.
steve harrison . 2022-01-09
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Good service. Lovely stuff. Thank you for lovely foods...
İngiltere Bana Güzel . 2022-01-01
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Excellent food and friendly service
Paul Jones . 2021-12-24
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if I could not put any stars I would food was cold burnt chips where undercooked absolutely rank definitely not worth the money worst kebab in pontypool.. The manager's attitude is disgusting what happend to good customer service definitely won't be ordering from here again I will recommend familygrill house there food is beautiful always warm and friendly service
Jade Batchelor . 2021-12-18
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Order from here a few times a month... Sometimes twice in one week 🤣 Food is mostly always lovely, we've had the odd time when the food has been a bit burnt but only about 1 in 20 times. They are polite and helpful if you have any requests or issues and delivery drivers are prompt and friendly.
Celine Stewart . 2021-11-17
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Delivery was late, food was cold, pizza was burnt and missing some of my order, apart from all that is was ok! 🙈
Shaun Williams . 2021-10-17
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If I could put 0 stars I would. It was horrendous! My sauce came with a hair in it and food was burnt, and when I asked for money back they shouted at me and told me to not order from there I wasn’t planning on it anyway.
alisha edwards . 2021-08-14
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order arrived too late and was burned
Bartosz Lisek . 2021-06-10
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Fast delivery, lovely hot food, love Dinos pizza,best chips ever.
Gabriela Ognjanova . 2021-05-26
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Had pizza from here best pizza I have bought from anywhere delivery driver was friendly and on time food was hot will order again
Elaine Jones . 2021-03-20
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Kebab, fully loaded.....always good.
Tony Compton . 2020-11-17
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Good food, reasonably fast preparing it.
James . 2020-10-30
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Crispy chicken superb chips really crunchy and yummy. Good value. Kids love it.
Margaret Broadhurst-Clegg . 2020-09-15
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Genuinely good food great price good speed on delivery just found my new kebab house good job😝
Craig Bird . 2020-07-11
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Have you ever had a take away that deliver lukewarm food so often that the only time it is warm on arrival is when you put on the order "can I have my food hot please". I moved in to the area 3 months ago, and I've used Dinos 4, maybe 5 times. The donner meat is flavourless and generic, but their shish and kofta meats are nice and well marinated. I like the fact that the food is served in a light wrap rather than a stale pitta too - much prefer this. The down side - delivery is a joke. Take my last order for example. Order at 20:09 and the website says 55 minutes (with a caveat that it may take a bit longer due to covid). Call at 21:59 to ask where my food is and get told that it's left and will be with me any minute. 22:14, the food finally turns up (Take away is under a mile away, straight road). Cold. Like, not lukewarm this time, but cold. the garlic bread was that cold it could be snapped in half to microwave and the cheese was solid, and the kebab was something else - not in a good way as it swam in so much sauce that everything was coated from my plate to my leg to the floor in sweet chilli sauce by the end of the microwaved meal. I get that times are hard, but I'd rather the take away manage my expectations better - if the food is going to be 2 hours, update the website, let that be my decision. If you can't get the food to me in a warm condition, tell me and I will order elsewhere. Nobody wants to eat food covered in microwaved lettuce and coleslaw, but on 3 out of 4 occasions, this is what I've had to do. There's no point addressing it with the take away for them to either offer to re-cook it with another 2 hour wait, or offer a half baked apology.
Paul Green . 2020-05-27
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Rubbish chicken shish, small portion size, in a wrap that I didnt ask for. Wont be coming again.
Alex Chivers . 2020-03-20
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Friendly and helpful. Food is great and cheap.excellent
Mrs Allison teague . 2020-01-02
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Brilliant. Food is always excellent and delivery guy is always chatty.
oBeast (oBeast) . 2019-11-09
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Love this place been coming here 10 years still the same
Lewis L2 . 2019-10-12
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Food was delivered on time but onion rings and popcorn chicken was burnt and foul, dog even stuck his nose up lol, pizza was nice but sides were a big let down, hubby said he will never order from there again!
karen oates . 2019-07-06
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Delicious, tasty clean food. Highly recommended
Kristofor Yates . 2019-06-27
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Amazing kebabs. Friendly staff.
Ryan Edwards . 2019-06-25
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Love a dino's! Good kebab good guys!
James Paynter . 2019-03-14
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Again another great takeaway always does the job thanx guys
Megan Davies . 2019-01-16
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Great friendly service and value for money
Roger Daniels . 2019-01-09
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Lovely food polite friendly staff😁
Rhiannonsian Horler-Thomas . 2018-12-16
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Use quite often get orders wrong alot but in general ok
wobblebox adventures . 2018-11-11
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Local takeaway in ponty pool. Staff were very friendly !!
Amy Louise . 2018-11-05
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Very late delivering, food cold and not the kebab size I ordered. Very disappointed
Charlie Morris . 2018-11-03
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Rang to make order just now and the girl who started taken the order was very rude to me... so I hung up and took my custom elsewhere.
Luke Whitehead . 2018-09-07
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Ordered From here again today after them messing up the food order from a few weeks ago, because everyone makes mistakes am I right? Messed up order again, no coleslaw on any of the kebab order and no cheese on the cheese and chips order. Will not use again after repetitively getting orders wrong.
Aaron Williams . 2018-08-11
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LOVELY food and great customer service
Fatih Gecgil . 2017-12-26
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Staff isn't the happiest, done some bad things over the years they use employees then get rid of them, also been known to be very rude.
Jac Davies . 2017-11-16
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Never been there don't eat from these type of places
tony jones . 2017-10-07
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Should give me a refund, terrible pizzas, very disappointed
Owen Thomas . 2017-10-07
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Lovely kebabs highly recommend dinos
Simon Bailey . 2017-08-29
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Had very bad food poisoning from here
Richard Phillips . 2017-07-17
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food is utter CRAP pre-warmed chicken that is hard couldnt even bite or chew it! and looks to b warmed up in a microwave phoned up would do nothing about it will never order from there again and advise others not to!
leanne marie . 2016-01-26
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food very good but sometimes they have problems with language so be patient.
Paul Davies . 2015-03-31
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This place is the MECCA for those who love fresh pizza especially,as they are cooked in the oven by an artist in the art of cooking,giving you the most yummy pizza!!!! As you can tell I love their pizza`s,they also do kebabs and cook other foods over a charcoal fire.I also love their burger `s as they are MASSIVE and are a meal for me,full of fresh salad`s with a squirt of garlic sauce or chili !! Parking in the big car park opposite is up to best if going up to Blaenavon because you can cross the pedestrian crossing and down to Pontypool you can use lay-by outside.
Stephen “Rusty” Price . 2013-11-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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31 Opinions
Absolutely brilliant birthday meal for a family of 8 adults and 6 kids. Service and food was excellent. Staff were absolutely lovely, polite couldn't do enough. The staff that were amazing were Paul, Anthony and Michelle. I asked for the chefs name as my steak was perfectly cooked, thanks chef Dave. We will be back soon. Keep up the good work. Williams family.
333 Opinions
Now closed,such a shame. Was told by a good source that the rent on the shop was too high. Guess it will either turn into a coffee shop or vape store.
57 Opinions
Enjoyed a lovely breakfast here this week. I’ve actually been a few times and it’s always been good. The service feels like whomever is hiring or training the staff, really wants them to care about their customers. Both of us enjoyed our eggs benedict and watermelon iced tea. The eggs were perfect and runny. Yum. We noticed that there is a happy hour with cocktails, so we might try that next time!
5 Opinions
Went yesterday with friends and was really impressed, beautiful hand made cakes were gorgeous and the food platter was awesome too, was really impressed and people about it. We had Cream Tea, service was quick and you could take home what you couldn't eat recommend highly. Don't usually give reviews but wanted to share. Was loads too, so we dud take some home.
967 Opinions
I recently visited the Castle Y Bwch and had a fantastic experience and meal! The atmosphere is warm and inviting, with a cozy charm that made us feel right at home. The staff are attentive and friendly, going above and beyond to make sure we had everything we needed. The food was absolutely delicious! Every dish beautifully presented and bursting with flavour. You can tell the food was good quality, fresh and prepared there and then. We left with full stomachs and happy hearts and we cannot wait to come back again! Highly recommend for anyone looking for a lovely meal in a welcoming setting. Well done team Castle Y Bwch!