Diana Fish Bar in Wandsworth

I did an order via their app… Didn’t receive the discount offered, I call the shop to enquire about this, they told me totally different misleading information! I also waited over an hour for my order, I call them about this, for them to tell me the driver got lost, but will re direct him in another 20mins, 20mins came and went called back, got hung up on, called again they said there was a mix up with my order, so I was lied too… I ended up going down there in person demanding a full refund, they tried to give me a new order instead, but I stood my ground and got a full refund… after 20 odd years of being a customer I was officially done, I will never order from them again, EVER!!!

Hi this shop has gone downhill bigtime ……. They make their own prices up as they go alone ….. the large mixed special kebab is soo overpriced it’s a joke …… they don’t like giving you extra bread their tight on the salad and now the quality of the meat is crap ….. so i wouldn’t recommend this place at all 😡😡

I ordered £17 worth of food and was told around 50 minute wait. one hour and fifteen minutes later I call to check where my delivery is and I was told he'd arrive in few minutes. I call again 20 minutes later and was told he'd soon arrive. When the food did arrive more than one hour and thirty minutes later the fish batter was burned, the food was cold... it was dismal. Very rude response to my complaint by someone claiming to be "the manager", after previously telling me that the manager wasn't there, she offered no recompense, was very rude.

Siempre he disfrutado de sus tiras de pollo y pescado recién preparadas, las mejores del suroeste de Londres. Sin embargo, los trozos de pollo en el horno están demasiado cocidos y duros. La única otra cosa que agregaría es que siempre tengo diarrea algún tiempo después de comer aquí.

Normalmente nos atenemos a las mismas comidas para llevar ya que sabes exactamente lo que obtienes la mayor parte del tiempo, de vez en cuando probamos en algún lugar diferente, esta fue una de esas ocasiones. ¿Cómo puede una comida para llevar salirse con la suya sirviendo comida tan repugnante? De hecho, ¿por qué este lugar todavía puede funcionar cuando hay tantos mejores puntos de venta de comida disponibles? Definitivamente, las papas fritas habían estado en el comedero durante demasiado tiempo y eran un poco raras y la carne del kebab era muy grasosa y demasiado grasosa. ¡Basura demasiado cara! Evite como la plaga.

I am very disgusted with this shop as they dont deliver gour order correctly and missed my cans of drink from my order when rang them they said they will send driver back outa hour went by still no drink rang them back they told me same thing another 10 minutes went by same thing 4 phone calls anf 1hour and 35minutes late they bring my drink how disgusting there service is. Please don't use them they are awful as the food was cold too

My sister ordered from this restaurant and was sent raw chicken, luckily she checked before the 7 year old that was eating it ate too much, called the store and was told that this is how chicken should look and there’s nothing that could be done about it, rude staff. This place could make someone very sick

Don’t go to this place. I made a huge order on 25/5/19, the person taking the order got it wrong twice on the phone, then when I received the order I was charged £110 although I was given 2 receipts one for £110 and other for £107.56. The debit was £110. I went in to the shop on 31/5/19 querying my receipts. The workers quickly shuffled the old menus displayed on counter when challenged. They could not authorise any refund to me and gave me specific times to come and see the boss on 1/6/19 after 6pm Or to arrive on 3/6 between 12-3pm. When I arrived on 1/6 no manager was present. I called today 3/6 at 13:15pm and spoke to a woman claiming to be the manager. She was rude and not listening, talked over me and denied displaying two year old menus on counter and over charging. She wasn’t even prepared to listen or look at my receipts. She said “she didn’t care what I did and wouldn’t give me a refund of the difference”. I will now be reporting her to TS. I was overcharged in total by £19. I would not recommend this place at all. I am reporting to trading standards.

I've eaten here a couple of times in the last three years--the most recent in April 2019. It's a fish and chips place, with a good deal of pre cooked fish sitting under heat lamps. This time around I ordered their gyros--although they may have called it a donner kebab. You get lots of low quality food--at a fairly low price. You can eat it at tables in the restaurant, but it's sort of depressing--and none too clean. But if you want a fast cheap fillup--it's okay.

£15 for 2 large kebabs & large chips mon-thu Both kebabs come with 2 pittas, large meat & separate salad & chilli sauce in pot, only problem is food never hot-warm & delivery always 1 hr or more but overall nice food & will return .

Used to be a very busy place on a Friday lunchtime. Went there recently and was nearly empty - at 12:00 on a Friday. Found out why; chips cold and dry. Chicken looked suspiciously under cooked and was chewy. Had red flecks in it! Battered sausage was cold and oily.

Ordered food at 5pm and was told delivery would be here in 1 hour and 10 mins. After an hour and half rang and was told driver was 5 mins away. Rang again after 20 mins and and was told food had been stolen! Clearly Lying to try and cover up they are rubbish at deliveries. Was then told the food would be with me in 15 mins! Suprise surprise, no food.. The shop agreed i could have the food cheaper and again was told the food would be 5 mins. Still it didnt turn up - In the end i cancelled the order and the driver turned up almost 3 hours after the original order was placed! I told him i didnt want it. Will never use this take away again. Its happened before so this is not a one off! Absolutely Rubbish

We used to order regularly from here and although timing was never perfect the food has always been lovely,in the 6/7 months we’ve really noticed a decline in delivery time&food quality. We ordered last week with an hour wait which was then extended to an hour and half! Called to see where our food was and it hadn’t even been cooked yet,yet a friend that lives on the next street had ordered later and received their food. We won’t be using here anymore such a shame a gem of a place has been ruined.

Ordered 1 rock salmon and 1 cod and chips. The rock salmon was totally inedible and went straight in the bin. The cod was passable and the chips were greasy. Will not be using this takeaway restaurant again.

Late late and then later Rude arrogant staff when telling them they are charging extortionate price for bottle of non brewed condiment ( COSTS PENNIES AND DANGER TO HEALTH) and calling it malt vinegar TRADING STANDARDS!!!! cold yucky food. Had lovely lovely chips and fish/chicken on previous visits.

never showed up with the food no phone call , nothing very poor will not use again

I used Hungry House to order food and got a delivery time of 8.39 - I had to ring the restaurant 3 times to chase - the staff were not helpful and kept promising it's imminent arrival . It finally arrived half an hour late...

We ordered at seven and the food didn't arrive to nine forty five so it is a terrible place to delivery to your doors and they lied they said it would take 45 mins and then the woman said I didn't tell you that

I have been using this place for over twenty years. I have always rated it very highly. These days I only go there occasionally to treat myself but on the last few visits I would have to say , the standard has come crushing down...

They have the best cod and chips, done kebabs, chicken, pies etc. Have been using this chippy now since 1979. All price reasonable you. Can telephone your order or arrange for home delivery. Either way service is excellent.

Even though I have always enjoyed the food, the staff need to work on their customer service and remember that the customers keep them in a job!!

Poor and slow level of service waited over 20 minutes for my order. Then was horrified to see the Cook handling freshly cooked fish with his bare hands placing in the hotplate and to serve customers ,when I challenged him that in handling hot cooked...

Have been a customer for over a decade. Order very regularly. I phoned up tonight to make an order. When I called back to amend the call handler who I don't recognise was very rude, told me that i couldn't amend, only cancel and should...

Used for years. Placed an order by phone. Now sat here two and a half hours later after 3 phone calls. Made to feel like it's our fault!!!! Told us a driver had taken it to us!!!! Never again! Too busy? Then ring and tell...

I would definitely not order from here again. We ordered the food, and it didn't not arrive until nearly 3 hours later, and every time we called, they were clearly lying to us about when the food would be delivered. When the food arrived it was hot, which means they had not even started making it when we were calling, yet they were telling us that the driver was on his way. They were not even slightly apologetic about the fact that their delivery time was so bad, definitely will not be ordering from here again.

potato was disgusting had to throw away

Found myself a new fav fast food joint. Came way quicker than expected and the food was amazing.

amazing kebabs very decent portions and tasty food

Worst takeaway I have ever used. Ordered food at 19:47 was told it would take 90 minutes. 3 hours later and multiple phone calls to the establishment later the food still hadn't arrived. Terrible customer service when ringing multiple times. Just kept saying its on its way when it wasn't. I rated the food quality as lowly as possible because I didn't actually get any food

an hour and a half wait, the food wasn't great and by the time I paid the delivery charge and a charge for using a card, I'd spent a tenner on burger and chips. never, ever again!

Great size portion for the chicken kebab definitely to much for one person. Time was quick to.

The main problem with Diana fish bar delivery time is the worst . but the food is excellent

Excellent kebabs on offer at this restaurant together with your dose of fish and chips Eat in or take away - my favourite this side of london

Items missing tried to call bur wouldn't answer will be seeking a refund

The very best kebabs, chicken and fish and chips. Great humous and chilli sauce too.

Used to luv this place but the last few times its really gone down hill . The food was cold the chips where all hard and the sausages where in an awful condtion and they got our order wrong and but because of all the hassel we had last time we order and the whole order was wrong . I thought I would cut my loses and just never order from here again .

Nice food I ordered lamb donor and a beef burger on which came with salad in the burger with a unknown sauce to which I had no inclination off and to make it worse it gave me the shits the next day so definitely not ordering from here again and I know it wasn't just me because other people have as well- Khallum

Finally sourdough pizza delivery on just eat!!!

Arrived perfectly on time & food was great !

The very best kebabs, fish and chips about London. Always delighted.

Very cheeky driver. My 12 yr old son went out to pay for the food and the driver walked off without giving him any change. Helped him self to a £1.60 tip!

Very nice and not too long a wait considering it was a Saturday.

Great special Mixed kebab with heaps of tasty meat. However they let us down on the curry sauce and mushy peas- no taste to them and was very watery

Missing diet coke I ordered and paid for and sauce was chilli not Mayo as requested

Usually they're great but the mix kebab had no chicken and the size was about half of what they usually give us...

Got given the complete wrong order ?????? Spent 13.60 for nothing.

Very hot oil for non greasy chips, have you tried nut oil. 😊

Delicious F&C thumbs up for the mushy peas! Just one small concern I ordered a bottle of ketchup unfortunately it was not Heinz 😒

Food was incredibly late. Was warmishly cold by the time we actually received it. Kept kids waiting to eat for nearly two hours. No discount or apology, really disappointed as I'm a regular customer with Diana and the standard has dramatically slipped. Will think twice before ordering from them again!

The very best kebabs, fish and chips. Enjoy

Everything was great except my food was a little cold when it arrived 😕

Very nice - large portions thanks

The very best of kebabs and fish and chips are here at Diana's fish bar. Great tasting chilli sauce too.

Great variety, quality, and value for money. Not many other places offering kebabs, cod roe, and saveloys on the same menu!

I love Diana's always good food

We asked for jacket potatoes with tuna corn mayo and cheese, no cheese and no mayo came, I've called the restaurant and it's always busy...

Had few deliveries from here in past &have always been very happy but when I ate in it was horrible.

Thank you. I don't trust anywhere around here but you scored 5 on the food hygiene website which is rare to find and the food was delicious and arrived very quickly and very hot.

I love this place, the food is alway good quality and good portions

Food turned up stone cold. I've been trying to call the restaurant(?) for over an hour to complain but it's always engaged. Terrible

Arrived on time, fish was a great size, was absolutely yummy :)

Chilli sauce requested on the kebab was missing, everything else was usual Diana standard.

great quality and faster than expected delivery

Burgers were like rubber, very dry, over cooked and tough. Chips were undercooked and firm in the middle and greasy Dianas is normally good, but for what ever reason, this meal was disgusting

Food took two hours to come and food was cold

Was a great order until I realised they had forgotten my Diet Coke, made me sad

Waited 2 hours. Food was cold and inedible. Sent it back. Can't rate no stars. Shame.

One of the quickest delivery times we've ever had from here and the food was amazing.

Really lovely chicken kebab enough for two , My son enjoyed his grilled chicken burger Delivery was rather long at 90 mins but was a Saturday night but this was stated wen ordered placed

This was worst fish chips I have ever had. One piece of Plaice tasted old thus being inedible, the other was more fresh. Chips were old tasting, and very soggy. Not enough condiments for the order. Avoid! Avoid! Avoid! There is no reason to be serving unfresh/ good quality for the price especially on a Saturday night.

Very quick and polite delivery man Will order again. Thank you

Food was good, slow to arrive however and they never looked at the comments about my dish.

Love this fish bar bar! The best local fish and chips.

exceptionally long delivery time when it takes more then 2 hours. and at least an hour late from estimated delivery time

Chips were cold, sausage was burnt, fish cake was inedible. May explain how they were so quick to deliver

Very tasty arrived hot always happy to order again

I ordered the Apple pie and it was frozen solid

Great place for takeaway!! Will be back again

Wasn't happy with one of my delivery items..... I asked for DIET COKE and you sent me NORMAL coke!! Second time now!!!

Diana would be ashamed. Cod looked dubious, £2 dessert was a very thin slice from a very cheap cake, ive eaten in some good fish and chip shops, ive also eaten in some bad ones, this comfortably the worst i've had. Michael jackson said it best. Dirty Diana

The Food never arrived!!!! Very poor service!!!

Great food and service as always

you cannot beat a Diana's fish bar meal

five pound in the bin ask for no sauce and salad on the half pounder burger in comments box came covered in burger sauce and salad so like i say money wasted sad to say dont think i will order from dianas again

I asked for the chips to have salt and vinegar on them and they didn't. The food was a little cold and the batter on the cod was a little soggy. The hot wings weren't hot in temperature nor flavour.

Horrrrible!! I spent two days vomiting after I ordered a kebab, cheesy chips and wings. I would seriously avoid this place, I am not one who falls ill easily and yet this had me bed ridden!

Wasn't that great ..saveloy was so bland and tasteless ...chips were ok - not soggy ...salad was ..ok

Still didn't deliver baked beans that I had paid for last time, even after I had requested it in this order.

Just Would like more sauces ...!

Didn't expect such a fast delivery for the amount of food that was ordered. Great meal definitely will order again

Great takeaway, great food, always hot and you get a lot of meat if you order a kebab! Very fast delivery as well, we have used them several times and will continue to do so!

Food was amazing, very fast delivery and the delivery man was very pleasant and polite. 10/10 recommend to everyone.

The very best fish and chips and kebabs.

The very best of kebabs, fish and chips.

Pie was cold!!!! Very disappointed normally love them 😟

Chips were hard and had no salt . Felt disappointed !

I found hair and fluff on apple crumble. Could and soggy chips. Took 30 mins later than expected.

Mixed salad consisted of onions and pickled cabbage, chillis, rotten tomatoes and a couple of spreads of lettuce. Trying to make a profit on the salad I guess. Fries were soggy and vile. Mushy peas smelled. Only the fish was decent.

Food it's always good but the customer service was shambolic!!!! Not ordering again AVOID!!!!

so tasty, not greasy like other company's are, chips are divine. thank you Diana's your the best