Chicken Cottage in Wandsworth

Wonderful place and great service

This is the best chicken cottage in London, the food is great (especially the grilled wings), the staff are always friendly, there's a man named Alwi who is always smiling. And in terms of size and seating it is the best I have ever seen for a chicken shop.

Very good service by the staff and food is excellent

Great customer service and positive staff

Very dry and burnt chicken wings

Food is good, customer service not great and the atmosphere poor

Abysmal! Was served raw chicken twice as were the other customers. Feeling ill today. It was my first time there - what a major mistake. PLEASE AVOID AT ALL COSTS! 0/10 TRIED TO SPEAK TO THE MANAGER BUT STAFF REFUSED TO GET HIM.

The worst chicken cottage branch ever!!! Avoid avoid avoid! Disappointment is guaranteed!!! Expensive and horrible dry greasy chicken awful!!! Many other reviews for this place back up my statement!

I usually like chicken cottage but this has got to be the deadest chicken cottage out there as it's a franchise so depends on the franchisee running it. It's consistently bad as I live next to it and given it many chances!👎👎👎Do not be fooled by the flagship look it's just a facade and it's well expensive also! Avoid disappointment you won't satisfy your chicken cravings here. If your lucky it will be edible.

I’ve been coming here for years, but this will be my last time. The food is always cold and stale, I always have to return it and ask for fresh food. The staff are kind and helpful but the quality of the food is really bad. The food is always cold, chicken tastes stale and old. Buns of the burgers are cold. The chicken definitely is not fresh. I will not be returning.

Salty, I mean very salty wings and especially burgers. Service and sitting was good though. You need your breading to be changed regularly or at-least refine it as much a possible.

Used to be good years ago, now it's crap, AND EXPENSIVE! Service is also crap, staff dont seem to care about anything. They are only doing well because of the location. Feel free to go to their competitor roosters which is walking distance away.

Chicken Cottage, always good to eat chicken from here, wings, fried chicken and chips and or grilled peri peri..to list a few of the favourites from their more extensive menu. Highly recommend 5GStar 💫

I love this place! The people are so friendly and the service is great and they don’t make you feel bad if you are a bit drunk and they’re the best! I love their Palestinian flags and it’s the best chicken shop in the world 🫡 🇪🇭 x

Tired of going in there and they have no drinks on the pumps, they try to palm you off with a can which is only 330ml. The advertisement clearly shows a drink in a big cup. If it was a one off, fair enough, but it's everytime. It's false advertising and it's illegal.

the chicken was olddd and tasted bad

I can confidently say it was one of the worst fast food experiences I’ve had in a long time. The prices have skyrocketed, but the quality of food has plummeted. It feels like they’re just living off their franchise name at this point, relying on the nostalgia of previous customers instead of delivering good food. Upon entering, I was immediately put off by the filthy tables. They were still not wiped down, making the whole place feel dirty and uninviting. It’s absolutely unacceptable for a food establishment to neglect cleanliness to such an extent. You shouldn’t have to worry about whether you’re sitting at a clean table while waiting for your meal. Customer service was another major letdown. The staff was not only unhelpful but downright stingy with sauces. They acted as if they were paying for every packet of mayo or ketchup, which is ridiculous for a fast-food restaurant. It left me feeling like I had to plead for basic condiments, which should come standard with any meal. It was like pulling teeth just to get a couple of extra packets! While they are quick at serving you your meal on a tray, the chicken itself was subpar at best. The quality has definitely gone downhill, and it’s disheartening to see that the drinks and desserts appeared fresher than the chicken! It’s mind-boggling how the drinks can be more appealing than the main attraction. The chicken was overcooked, dry, and lacking in flavour. It felt more like a rushed effort to get food out the door than a focus on quality. To add insult to injury, the portion sizes have shrunk significantly. I remember when a meal at Chicken Cottage used to be filling, but now it feels like you’re barely getting enough food to satisfy your hunger. It’s as if they’ve decided to skimp on everything that made them popular in the first place. I couldn’t believe I was paying top dollar for such lacklustre portions. The overall atmosphere was chaotic and unkempt, making it hard to enjoy any part of the meal. With greasy floors and disorganised tables, it’s clear that cleanliness and customer experience are not priorities for this location. The employees seemed overwhelmed and disengaged, adding to the overall negative vibe of the place. Honestly, Chicken Cottage is a disappointment in every way. The inflated prices, combined with the unclean tables, poor service, and awful food quality, make it a place I can no longer recommend. It's truly disheartening to see how they've downgraded their food and service while trying to cash in on their branding. Save your money and go elsewhere; you’ll definitely find better options out there!

I ordered and paid for the double burger deal and only got one even though on the order form it clearly states i should have received two.

Chicken was over cooked and dry!

Disgusting! BBQ burger is extremely unusually spicey! I've ordered before from here many times & this is the worst ever! Not ordering from here ever again! Yuck! Chicken bites plain! Just one extreme to another. What happened to the quality! Chips cold cardboard! Sticky Toffee pudding leak everywhere into the apple crumble and there is no crumble its all soggy & watery yuck! Need to rehire staff or better training.

Thank you all at chicken cottage for the chips and lovely note. Food was delicious as always.

The taste was fine but they're always so greedy with the chips. Normally when I order I have to remind them to be generous with the chips but this time I forgot and like usual, the amount of chips was shocking. I ordered for three people and all three chips orders were 1/4 full, not even half of the bag was full. It's ridiculous that you pay the money and they fail to offer the decent amount you of chips you deserve.

Its very bad experience in takeaway we buy supercharger an paid £9 but trust me it’s totally west of money everything is cold we can’t eat that food

No chips with either meal. No response when I complained. Utter rubbish

The staff were so polite and helpful. The food was even better 10/10. This particular shop is the best chicken cottage shop, even if you live in East London or West London. I definitely recommend. I Will be back soon InshaAllah

Grilled chicken extra hot was really nice and spicy . And also took cottage wrap my daughter liked it

I've Had a bad Experience with Chicken Cottage and the Food was Spicy and the chips was Filled up with old Expired Oil and the chips had a really bad smell. The Chicken was very Spicy and Unsatisfying. The chicken Wings was over the Top on Spicy. They charge big prices but the food is not worth money. Cottage used to be 1 of the best places to Eat at but now it has changed unfortunately over the Yrs so i am very disappointed with Chicken Cottage.

Not happy at all. Spend £20. The delivery driver never deliver my food. He was no where near my house when the app said that the food had been delivered. I would like a full refund!!

Place has really gone downhill. Never have apple pie and always use the excuse that it is finished, because they are too lazy to fry it. Also keep telling me there is no sunkist from the tap and try to give me a can instead on multiple occasions. I am assuming they don’t want to spend money on refilling the syrup. The last time I came they even had the cheek to tell me they’ve run out of pepper. One hell of a chicken shop!

Chicken burger, wings and fried chicken was the best i have had in ages. Nice clean place with plenty of seating.

Ridiculous, hasn’t arrived and yet to hear from Just eat team. Very poor, and no reason as to why it hasn’t been delivered

Always incomplete order. I trust staff as they always say everything is in the bag and when I get home either drink or meal is missing. Next time I will go through my order one by one .

Today I went and was surprised with my bill of £16.76 which includes 4 pieces of chicken and 1 chips and 2 slush ice blast. They are charging ridiculous price for ice blast at £3.99 each without even displaying the price, only noticed once the bill was given. Pathetic complete rip off.

Wow! This place was clean and the staff were very friendly! Like an oasis after a little dance on a night out.

Lovely Grilled Chicken! Good 👌Service

Used to be good but some new company has taken over. Food is not good anymore.

good chicken i eated it all ups

Good food, if you are lucky fresh chicken is super ama,ing.

Chicken burger meat was completely undercooked and pink

I would not recommend this place. Though I did find the food okay at best, it gave my friend food poisoning. The food is a little bit overpriced for the quality. Compared to other chicken shops, the time to serve is a little slow. The burger buns are dry and artificial tasting. The only redeeming quality about this place is the aesthetics and wide variety of options. Compared to other chicken shops, the place is big. The place isn't cleaned as frequently as liked as a lot of the tables were dirty.

I went to buy bbq wings and when I got home, I saw that the wings were horrible, dried out and looked like they had been microwaved. Terrible service. I’ve got pictures and video for proof but I’m having technical issues posting them

I was disappointed to receive my rice in the container only being half filled with rice whereas normally it is filled to the top and therefore good value for £6.00. Also, I did not receive my extra lemon and herb dip that I had ordered. Instead I was given sachets of mayonnaise, brown sauce and tomato ketchup… very disappointing chicken cottage!

Terrible food, overpriced food.

Delivery rider was a gentleman. To be noted. Thanks.

I have always been here last 10 years no problem. Today was the worst chicken I have had. The smell of the chicken as terrible, chips 100% refried and fillet burger was the worst I had ever. It’s sad I have never experienced this before but today’s experience really put me off.

i submitted a refund and i dont see it as yet

Food was delivered really quickly but was stone cold and dry when it turned up. Burger was completely inedible

The chicken wings were from the last night or what Only the chips were fresh

Somehow they managed to make is slightly spicy, but I was hungry!

Lovely spicy and crispy chicken with peri peri sauce, Chicken Cottage is my favourite place for fried and grilled chicken

I am a Loyal customer .. receiving a very good standard of food & delivery.

Food is not as good as it used to be

Food was lovely, freshly cooked. They actually DO Read the comments box with any Specific Instructions.

Wings were under cooked meat was pink, will not be ordering from here again.

I ordered a drink with my meal and I didn't get it

Literally just arrived in the shop when I saw a mice or rat run across the front of the till area. I was completely gob-smacked, couldn’t quite believe what I just saw. I think it was clearly a sign for me not to go back here again, even if I’m on my last legs 🤢🤮

Not less than a Heaven for grilled chicken lovers. Best Food , Best Service & Best Quality in Tooting.

Always love going here.. service is amazing always and the whole chicken and hot wings is just another level.. well made

Werid behaviour and a little bit perv ordered chips and brushed to the side and told 3 mins even though there was food ready because the man behind the counter wanted to serve a woman dressed with short clothes. Is that halal?

I ordered from here just now. The chicken is so spic! Kids could not eat their food and they were so looking forward to it. Even I find it too spicy. We ate here a few months ago, the same food that I just ordered now and that wasn't spicy! For the amount I spent here, it did not worth it! I will definitely NOT coming back here again.

Massive location, very clean and well kept. Food was nice too

The food here tastes quite nice, and service is what you expect from a chicken shop. The chicken bites were the most crunchy I have ever had but the mild sauce still packs a bit of heat for those that don't like spice.

I have been unwell, so I ordered food for myself and my daughter and the delivery driver was very kind when I answered the door. Thank you.

Terrible food. Ate 10% before through 90% into the bin. Worst chicken cottage I have been too. Don't be fooled by the big seating area. Dry chicken and even worse the chicken burger was more like a strip chicken put in a bun. Chips were soggy and Full of smelly oil. DISGUSTING FOOD!!!! WOULD NEVER VISIT AGAIN OR RECOMMEND THIS PLACE.

Kind and polite driver! Giving him 10 ⭐️ I’ve cream was forgotten in my order which was not happy about from the restaurant

A special thank you to the delivery driver.

The food was bad quality, looked like they refried and gave us leftovers of the day, was absolutely appalled by some of the quality as I usually eat from them and it’s not like this

Tell your staff to change the oil more often, chips taste is so disgusting!

Great quality no doubt.. but charged me for peri salt on chips and received none. Sad.

the chicken skin should be fried crispier.

Best service and best food always take care of neighbours

Our favourite chicken shop always fresh food. Manager Fiaz always helpful and a community figure for years.

Great service especially from Aman

Won't go again as the rat 🐀 has been seen in the store...

They do not follow orders - put on the special request to give 2 leg piece chicken but they ignored it altogether- no sauce or anything

So expensive now. It's not the same.

Did not get the drink I ordered with my food

Not happy as I order 8 bbq wings and they only gave me 5 wings. Not happy at all

Last night I buy 2 grilled burgers it was worst experience I ever ate burgers chicken was soo hard no taste at all . My point is when customer pay good value want best quality 0/10 I rated never ever go to this place hard chicken no taste . It needs massive improvement on quality standards

3 members of my family got serious food poisoning from Chicken Cottage Tooting, we all ate their chicken, wings and strips so can not pin point which gave us the food poisoning. We ordered around midnight so wondering if its the storage of the food by the end of the day or somewhere along the cooking process that has caused this.

I did not visit this chain a very very long time due to very bad experience from other branches like London bridge and camberwell for example. Here is like in chain restaurants because You do not know what to expect. Happily against all odds this branch erase all bad memories from others. Food was absolutely amazing, only thing which was not like it should be was burger which was warm instead piping hot and wings were very greasy. Rest 5*

Beautiful delicious place with variety of burgers and chicken …!

Everything was cold and tasted very off

Cold and of poor quality. Last time I use these guys.

Chicken burger bun was cold and not heated/toasted

Food was hot though burger was a little cooler and beans cold.

Ive given 5 stars as i don't like to cause ratings to fall... But management pls note I had a peri peri burger... It was hard to bite through, not succulent at all... Maybe old chicken... When customers pay 7£ for a meal.. They deserve good food... Not just 'this will do' even if chicken probably been old or not properly cooked. Then the toilets were kept really unclean... Obviously you pay your staff, get them to do their jobs, have a check every 15 or 30 mins.. Have a tick off sheet to confirm it's been checked... Restaurant area was good, could have been better. Overall lovely place Pls take this as positive criticism... Hope this helps. I will eat here again iA.

I live 5 min from the store the driver drove 10 min away to make another delivery not happy

Food was terrible, cold chicken burger, mouldy bun. Chips were refried and burnt, no sauce provided the wings were mediocre and only luke warm, all which I had to throw away, this cottage is extremely over priced with no offers available in comparison to local chicken shops or cottages, service was atrocious, Staff were rude, could not listen, very patronising and they would use terrible language to there customers, the supervisor calls me a maderchod to his colleague thinking I wouldn’t hear him then lies about it when I confronted him to repeat what he said, the colleague lied and made accusations against me which were not true, I advise the owner to check the camera around 12.30am so he can see how his staff behave and why his customer base has gone down, I asked for the manager or a number to someone i can speak to they lied first said no one there and then said the guy who swore and provoked The situation was a supervisor after all, they showed no consideration, no respect, no effort, no customer service, gave a lot of attitude, gave terrible food which I could not eat and had to throw away, please see pics. I had been coming to this chicken cottage for many years and did feel like it today but considering my last few experiences over the last few years i would never recommend or go to this one again, it is not my first choice anymore due to service and quality of food, anyone that knows this cottage will remember how busy they used to be compared to now, and it is because of these reasons, I would never go again and I would definitely not recommend. The Streatham high road and Thornton heath cottage’s 10x better, better offers/deals and service, if you are looking for reasonable service and decent food please don’t go here and waste your money. Very disappointing.

Food was cold and hard. Was also sent the wrong side with the meal.

Food was cold, they refused to deliver missing items don't use this restaurant! Rude staff

As usual wrong burger, and they just deleted all their bad reviews and service is same as usual.

The chicken tasted good but was really dry.

The food was cold the wings weren’t cooked properly just rubbish food

Very nice atmosphere Everything is Halal So they have a good audience

I had an absolutely amazing experience at Chicken Cottage in South London! ⭐⭐⭐⭐⭐ First off, I have to give a huge shout-out to Fayyaz and Talhah - they are the epitome of excellent customer service! They went above and beyond to make my visit special. Now, let's talk about the food. Oh my goodness, it was delicious! The fried chicken here is a true masterpiece. Crispy on the outside, tender on the inside, and bursting with flavor. It's clear that they take pride in their cooking. The service was top-notch, with a warm and welcoming atmosphere that made me feel right at home. Whether you're a local or just passing through, I highly recommend stopping by Chicken Cottage. It's a gem in South London, and I can't wait to return for more mouthwatering chicken and exceptional service. Thank you, Fayyaz and Talhah, for making my visit memorable! ⭐⭐⭐⭐⭐

Food was good but didn't give sauce without asking though thanks venetia

I must say that for years I have been an avid lover of chicken cottage and will have an occasional meal there as a treat however, recently I believe they have changed how they spice their chicken wings. The chicken wings are so spicy that I had to hang my tongue out of my mouth and pant like a dog. In addition to this, the adverse affects this spice had on my stomach the following day was astronomical. Please, chicken cottage either return the chicken wings to the spice level they were before or offer alternative, mild wings. Both myself and my friend are paying the price for the spice

The best grill chicken in tooting.

Its awesome place for eating and sitting