Mcdonald's Restaurant in Wandsworth

Food never arrived. Marked as delivered after I asked if he needed directions. Terrible I want a full refund now.

Order was much later than advertised on Just Eat (it said 10-20 minutes, it took about an hour) and the food was cold on arrival.

Driver mistakingly went to an estate along Aldrington Road that is not where I am for the delivery...he appologused. I had messaged him 3 times and no response as on my app it was showing him near but I couldn't see him...He went to the Alders estate

Long delay, when collecting your food

food was fresh, chips were a little stale

The hashbrowns were so oil. The egg McMuffin was tasteless. It was the worst breakfast ever. We put one egg McMuffin on the bin.

Didn’t come to my address or answer my messages I had to run down a road after them

Brought the wrong food I had to drive to Balham to get the right order what’s the point of a delivery service if they bring the wrong food not happy totally unprofessional

the driver was very rude very unappreciate...

food and coffee very cold. muffin absolutely unbeatable as had half a ton of brown sauce on it!!!

Excellent service with delivery. Food was great nice and hot

My food was cold the driver went to Clapham before me i want my money back

Was meant to be here at 6pm. Almost got cancelled without my knowledge, but thankfully just eats called (Around 6:20pm).

The food was freezing the guy got a puncture on his bike and annoyed how cold my food is

Order correct and arrived warm

Both cheeseburgers arrived cold, cheese was fresh from the fridge 🥶🥶🥶

Order was completely wrong too late to order more food .

Wrong items delivered & it’s taken a very long time to work out how to get a refund

This place is chronically understaffed and is not fast. My average waiting time is like 15mins... please be better

Everything was correct for once. Always worry when placing a bigger order as it’s normally missing stuff but tonight was spot on and everything was hot

Too many people dossing about like delivery drivers and people that aint even eating McDonald's

Our food did not arrive. It didn't even go on the next notification about the food. I am extremely disappointed and want a refund.

We ordered a mc delivery , the bags delivered sealed items missing from order app customer service failed uber refer u to the branch branch never reply

Amongst the order, i ordered 3 boxes of x5 chicken selects, only one box was delivered.

The fries were all in the bag and they were cold. I have pictures to show you

The fries were not delivered and I got a refund but now I have to order again and pay a delivery fee. Not good enough

Food was piping hot and the drink did not spill one bit. Awesome job to McDonalds Balham and the driver.

Drinks were spilt on arrival and then driver put the split bag in our wheelie bin. Coke was flat, milkshakes runny and chips cold!

Incorrect order … someone else has my sausage McMuffin and banana milkshake ! Received a mighty ketchup … I hate bacon. Don’t touch tomato ketchup and don’t drink coffee, at least I managed after a very long wait to enjoy a cold hash brown ! Awaiting on refund as would never pay delivery and goods £11 for a hash brown. !

They ordered it to the wrong person

Not the drivers fault at all! This Maccas needs to work on its production - food arrived freezing. The drinks were melted. It was a shambles. I know delivery is hard to get right, but seeing my poor driver waiting there for 45 mins calls into question McDonald’s issues

Order never arrived and would not order from them again.

Bacon double cheeseburger was so salty I had to spit it out. Horrendous.

I got the food I donk like it was someone else’s order complained and a reply saying on this occasion unable to help I find this absolute joke not the 1st time always something missing or cold will not use this again !!!!!!!!!!

2nd Worst Hot Chocolate i have ever had. On 1st its still Arsenal Stadium's one

Have pictures to prove. Food was stone cold. Quarter pounder Cheese still in solid shape as patty must have cold, 2 tiny pickles. Quarter piece of cheese as if torn apart in store for fillet o fish and not even tea spoon of tartare sauce. No dip provided as per usual. Milkshake ironically not frozen/slush but runny. Yum!

My order is saying it was delivered but no delivery driver arrived to my home. I did not receive the order or give the code for the order.

The experience for me was very poor, as the waiting time to receive my food had gone beyond 15 minutes. When I had asked for assistance in how long it will take I had not received the right service at all. Would definitely not recommend to anyone. Additionally, when I had received my food it was very very cold, not good enough. The managers had not been doing their work properly at all, at times there were no managers even on the shop floor during busy times!

As always McDonald’s delivers and even though this time is was hot, as always, the condiments were forgotten

First of all, I always order from Balham mc Donald’s and service is usually good. But this evening the food was cold I ordered medium chips and I only got under half of that. Very disappointed. I may not order from Balham again because the service of food was not good. The bag wasn’t sealed properly it was half open. I hope this doesn’t happen to another customer.

No sauces provided although multiple requested.

Awful experience, food is damaged and cold

After picking up my order, the map showed the driver going in the opposite direction and waiting 10mins at another restaurant presumably for another order. Took 16mins to go 0.2mile. Food was cold by the time it arrived

Almost entire order missing- do NOT recommend

Food 1 hour late food colder then my drinks

The food was vey cool and the drink was empty

Hi me and my mum we ordered Mcdonald tonight they send out the wrong order again my mum was not impressed with the service they bought the wrong food what we ordered very bad service we won't be ordering again from u I hope my mum get her money back very bad service

1/4 of the drink left on arrival and open bag

If you can’t include all the items in the order (again!) perhaps don’t bother running a delivery service?

Didn’t even turn up! Literally heard him over the road?

had some where to be at 6 shouldn’t take this long food is cold not happy

Fine Mc'D taste the same world wide

surprisingly very good this time

My order was not delivered we’re is my food ?!

When ordering in the app I selected a different address the food was delivered to. Even ensuring the address was correct at checkout.

I had to direct the driver to the other side of the block. After a whike, he rang me to ask where i was. I gave him very precise instructions, but still he didnt see the white block of flats?? I sent 8 year old grandson to collect, driver was rude.

Food arrived stone cold and ice cream melted

I’ve visited my local McDonalds several times now, with each experience being just as good as the last. The management have everything running perfectly without compromising on customer experience. I particularly enjoy going here as all the staff carry a great sense of humour without loosing their attention to detail. McDonald’s should use the staff at there Balham branch as a bench mark for others. Thanks again to Manish, Ritesh, Sandip, Sujal, Varun and the rest of the team. Keep the great work up!

food was missing most of items.

the chips were cold. the chicken burger looks like it was tossed together in a real hurry and most of the ingredients were not in the bun and the big mac cold. very disappointing

Cold, disgusting , tasted like it had been left on the side for hours, I will never order again!

fillet of fish fresh nice , Chicken🍔 was Dry wernt fresh 😔 & neither was the 🍟. Come on people are paying more than enough for yr services the most you can do is deliver fresh ready food Dissatisfied

Always at least one thing missing from the orders, drinks spilt and burgers squashed

The quantity of the food was not enough, food was cold and my fizzy drink was flat

Lovely McDonald’s. Noor is an amazing security guard, very friendly and accommodating but also vigilant and firm. Keeps me coming back.

Only thing missing was the sauces. Luckily had some at home. Otherwise pretty good

How about it didn’t arrive ………. AGAIN!!!!!

Had an order with 5 drinks, however only 4 drink holder was used, leaving the 5th drink loose inside the bag, it caused the drink to spill and it either knocked the other drinks over, or it soaked the 4 drink holder causing all drinks to fall.

Fogot my sauces to my chicken nuggets

As an FYI the chips were cold and undercooked and the portions were less than half a box. The potatoes used must have been very black as there was a high content of chips that were inedible as they had black in them.

All correct and the food was hot!

Why would we have 4 fries but have a whole two burgers missing. This is ridiculous and slack.

Praise to the courier. Fairly often, your app directs courier to road behind mine, and this is seemingly always difficult to direct the courier to go to the parallel road where there is an entrance. The gentleman that delivered tonight was the most polite about the issue that I have ever have met, so would just like to say thanks!

Order correct. Food was at perfect temperature

food is cold only got half a drink

Absolutely shocking left on my doorstep covered in mud

I specifically asked for "No brown sauce" and Bacon roll came with it.

All the time I try to get a burger I had to deal with some homqless the still my food or touch my food or asking for my food… what I should post to react ????? You tell me please !!!! Just embarrassing

Completely disappointed. The hot chocolate was spilled everywhere and I paid for something I didn’t have. Unacceptable.

The person rung my phone on arrival but I left on the table because the app said he was outside , by the time I got to main entrance he was gone and left no food , im elderly it was my monthly treat and he failed to wait or leave it on the door step

the driver didn’t follow delivery instructions

I got 1 large fries and some mozzarella bites when there should be 4 medium fries - every other order there is something wrong and last time just eat refused to refund for part of my order. so frustrating

I didn't receive my extra hash brown or my melon chunks, totaling to £2.78

food delivered hot. delivery person was polite and friendly

Missed my whole fillet o fish meal, chips dry and half portions. Child has a play date with two friends so ruined the whole eve. I am nervous to order with MC d as they always miss but I thought I'd try one more time. They have also delivered pork to us with specificity of allergies before. Service and delivery at any of the MC Donald's in south west london (Streatham, tooting, balham etc) is atrocious and as a big company they should really aim to rectify this.

Order was missing items and dips !

Cold food that was frankly poorly made and horrible. Worst McDonald’s I’ve ever had

Over an hour and a half late and the food was stone cold as a result of the wait time.

One of the worst McDonald’s I have ever been into. Courier drivers becoming aggressive and trying to shove you out of the way, total chaos in the ordering system. Won’t come here again. An utter mess and the reason people have stopped going to McDonald’s, with food taking ten plus minutes to turn up and delivery drivers treating the restaurant like it is their living room.

I’m very disappointed to have to wait well over an hour meaning that the food did not arrive until late into the night a long time past the first suggested time slot when ordering. Then when the food eventually arrived the largest item of the chicken selects was not even there.

The order wasn’t completed there was 5% of our order completed - only a burger delivered and poor quality - hopefully just eat will refund us as this was incredibly poor service

My order wasn’t even delivered. I watched the delivery man drive away down my street as the app changed to delivered so I got nothing and he ran away with my food.

Gave me a normal quarter pounder when I ordered a double one

The delivery rider didnt come to my door. I had to go downstairs to collect my food.

Hat trick meal arrived no strawberry milk shake , no fries , just burger and side salad , it took an hour and ten minutes

Food never came, just eat is rubbish

Food absolutely cold by the time it arrived rider went north to Wandsworth town before realising he wasn’t in the right area and turned back - all he need to do was head south on Balham High Road

The fries are not as on point as they once were, there are less fries, more hard fried than soft and the fries are shorter in length. The edge of the quarter pounder and the double quarter beef patties were singed. The fries should have been packed upright so that they do not spill out into the bag.

Absolutely rubbish. We were given the tiniest amount of chips in a large packet and the McFlurries didn’t even make it. Who is managing this farce of a place. Don’t buy from here! You’ll be ripped off!

AWFUL!!! Two burgers missing from the order, cold chips, missing the sauce that we specifically ordered. The two classic cokes that I ordered, were NOT coke, watered down, mixed woth something and tasted like a zero or diet drink. DISGUSTING. How cam someone get it so wrong?!