Mcdonald's Restaurant in Wandsworth

We ordered a mc delivery , the bags delivered sealed items missing from order app customer service failed uber refer u to the branch branch never reply

Not the drivers fault at all! This Maccas needs to work on its production - food arrived freezing. The drinks were melted. It was a shambles. I know delivery is hard to get right, but seeing my poor driver waiting there for 45 mins calls into question McDonald’s issues

Bacon double cheeseburger was so salty I had to spit it out. Horrendous.

I got the food I donk like it was someone else’s order complained and a reply saying on this occasion unable to help I find this absolute joke not the 1st time always something missing or cold will not use this again !!!!!!!!!!

Order never arrived and would not order from them again.

2nd Worst Hot Chocolate i have ever had. On 1st its still Arsenal Stadium's one

My order is saying it was delivered but no delivery driver arrived to my home. I did not receive the order or give the code for the order.

Have pictures to prove. Food was stone cold. Quarter pounder Cheese still in solid shape as patty must have cold, 2 tiny pickles. Quarter piece of cheese as if torn apart in store for fillet o fish and not even tea spoon of tartare sauce. No dip provided as per usual. Milkshake ironically not frozen/slush but runny. Yum!

The experience for me was very poor, as the waiting time to receive my food had gone beyond 15 minutes. When I had asked for assistance in how long it will take I had not received the right service at all. Would definitely not recommend to anyone. Additionally, when I had received my food it was very very cold, not good enough. The managers had not been doing their work properly at all, at times there were no managers even on the shop floor during busy times!

As always McDonald’s delivers and even though this time is was hot, as always, the condiments were forgotten

No sauces provided although multiple requested.

First of all, I always order from Balham mc Donald’s and service is usually good. But this evening the food was cold I ordered medium chips and I only got under half of that. Very disappointed. I may not order from Balham again because the service of food was not good. The bag wasn’t sealed properly it was half open. I hope this doesn’t happen to another customer.

Awful experience, food is damaged and cold

After picking up my order, the map showed the driver going in the opposite direction and waiting 10mins at another restaurant presumably for another order. Took 16mins to go 0.2mile. Food was cold by the time it arrived

Almost entire order missing- do NOT recommend

Food 1 hour late food colder then my drinks

The food was vey cool and the drink was empty

Hi me and my mum we ordered Mcdonald tonight they send out the wrong order again my mum was not impressed with the service they bought the wrong food what we ordered very bad service we won't be ordering again from u I hope my mum get her money back very bad service

1/4 of the drink left on arrival and open bag

If you can’t include all the items in the order (again!) perhaps don’t bother running a delivery service?

had some where to be at 6 shouldn’t take this long food is cold not happy

Didn’t even turn up! Literally heard him over the road?

Fine Mc'D taste the same world wide

surprisingly very good this time

My order was not delivered we’re is my food ?!

When ordering in the app I selected a different address the food was delivered to. Even ensuring the address was correct at checkout.

I had to direct the driver to the other side of the block. After a whike, he rang me to ask where i was. I gave him very precise instructions, but still he didnt see the white block of flats?? I sent 8 year old grandson to collect, driver was rude.

Food arrived stone cold and ice cream melted

food was missing most of items.

I’ve visited my local McDonalds several times now, with each experience being just as good as the last. The management have everything running perfectly without compromising on customer experience. I particularly enjoy going here as all the staff carry a great sense of humour without loosing their attention to detail. McDonald’s should use the staff at there Balham branch as a bench mark for others. Thanks again to Manish, Ritesh, Sandip, Sujal, Varun and the rest of the team. Keep the great work up!

the chips were cold. the chicken burger looks like it was tossed together in a real hurry and most of the ingredients were not in the bun and the big mac cold. very disappointing

Cold, disgusting , tasted like it had been left on the side for hours, I will never order again!

Always at least one thing missing from the orders, drinks spilt and burgers squashed

fillet of fish fresh nice , Chicken🍔 was Dry wernt fresh 😔 & neither was the 🍟. Come on people are paying more than enough for yr services the most you can do is deliver fresh ready food Dissatisfied

The quantity of the food was not enough, food was cold and my fizzy drink was flat

Lovely McDonald’s. Noor is an amazing security guard, very friendly and accommodating but also vigilant and firm. Keeps me coming back.

Only thing missing was the sauces. Luckily had some at home. Otherwise pretty good

How about it didn’t arrive ………. AGAIN!!!!!

Fogot my sauces to my chicken nuggets

Had an order with 5 drinks, however only 4 drink holder was used, leaving the 5th drink loose inside the bag, it caused the drink to spill and it either knocked the other drinks over, or it soaked the 4 drink holder causing all drinks to fall.

As an FYI the chips were cold and undercooked and the portions were less than half a box. The potatoes used must have been very black as there was a high content of chips that were inedible as they had black in them.

All correct and the food was hot!

Why would we have 4 fries but have a whole two burgers missing. This is ridiculous and slack.

Praise to the courier. Fairly often, your app directs courier to road behind mine, and this is seemingly always difficult to direct the courier to go to the parallel road where there is an entrance. The gentleman that delivered tonight was the most polite about the issue that I have ever have met, so would just like to say thanks!

Order correct. Food was at perfect temperature

food is cold only got half a drink

Absolutely shocking left on my doorstep covered in mud

I specifically asked for "No brown sauce" and Bacon roll came with it.

All the time I try to get a burger I had to deal with some homqless the still my food or touch my food or asking for my food… what I should post to react ????? You tell me please !!!! Just embarrassing

Completely disappointed. The hot chocolate was spilled everywhere and I paid for something I didn’t have. Unacceptable.

The person rung my phone on arrival but I left on the table because the app said he was outside , by the time I got to main entrance he was gone and left no food , im elderly it was my monthly treat and he failed to wait or leave it on the door step

I got 1 large fries and some mozzarella bites when there should be 4 medium fries - every other order there is something wrong and last time just eat refused to refund for part of my order. so frustrating

the driver didn’t follow delivery instructions

I didn't receive my extra hash brown or my melon chunks, totaling to £2.78

food delivered hot. delivery person was polite and friendly

Missed my whole fillet o fish meal, chips dry and half portions. Child has a play date with two friends so ruined the whole eve. I am nervous to order with MC d as they always miss but I thought I'd try one more time. They have also delivered pork to us with specificity of allergies before. Service and delivery at any of the MC Donald's in south west london (Streatham, tooting, balham etc) is atrocious and as a big company they should really aim to rectify this.

Cold food that was frankly poorly made and horrible. Worst McDonald’s I’ve ever had

Order was missing items and dips !

The order wasn’t completed there was 5% of our order completed - only a burger delivered and poor quality - hopefully just eat will refund us as this was incredibly poor service

One of the worst McDonald’s I have ever been into. Courier drivers becoming aggressive and trying to shove you out of the way, total chaos in the ordering system. Won’t come here again. An utter mess and the reason people have stopped going to McDonald’s, with food taking ten plus minutes to turn up and delivery drivers treating the restaurant like it is their living room.

Over an hour and a half late and the food was stone cold as a result of the wait time.

I’m very disappointed to have to wait well over an hour meaning that the food did not arrive until late into the night a long time past the first suggested time slot when ordering. Then when the food eventually arrived the largest item of the chicken selects was not even there.

My order wasn’t even delivered. I watched the delivery man drive away down my street as the app changed to delivered so I got nothing and he ran away with my food.

Gave me a normal quarter pounder when I ordered a double one

The delivery rider didnt come to my door. I had to go downstairs to collect my food.

Hat trick meal arrived no strawberry milk shake , no fries , just burger and side salad , it took an hour and ten minutes

Food never came, just eat is rubbish

Food absolutely cold by the time it arrived rider went north to Wandsworth town before realising he wasn’t in the right area and turned back - all he need to do was head south on Balham High Road

The fries are not as on point as they once were, there are less fries, more hard fried than soft and the fries are shorter in length. The edge of the quarter pounder and the double quarter beef patties were singed. The fries should have been packed upright so that they do not spill out into the bag.

Absolutely rubbish. We were given the tiniest amount of chips in a large packet and the McFlurries didn’t even make it. Who is managing this farce of a place. Don’t buy from here! You’ll be ripped off!

AWFUL!!! Two burgers missing from the order, cold chips, missing the sauce that we specifically ordered. The two classic cokes that I ordered, were NOT coke, watered down, mixed woth something and tasted like a zero or diet drink. DISGUSTING. How cam someone get it so wrong?!

Hottest McDonald's I've ever had 😍

Why is there always an item misisng when a slighty big order is made. So frustrating.

Hi I am not happy. I've paid for two large chips and unless you delivery driver has eaten both of them you've sent me two chips which don't even amount to a small! I've taken a photo.

Missing items from my order after waiting a long time to get it.

Cold food and missing items !!!

They put a deal for 2 burgers with 2 medium fries for £9.99. It’s a NEW DEAL so how can the stuff forget the fries? It’s ridiculous. I was waiting for my food for over 40 minutes.

food was cold and order was missing items

My food shows as delivered by Just Eat but has never arrived! No ability to speak to someone and challenge this and no live chat. Poor, poor service!

ice cream melted. Food all cold

Just Eat delivered the wrong burger and there were other items missing from my order like the fries. Despite reporting this and providing photo evidence, Just Eat has refused to give me a refund for the wrong and missing items. Appalling.

Where is my order please let me know I didn’t get it

I have 1 star because all drinks were missing

my food was dry and I didn't get any of the condiments I ordered im tired of my orders always being messed up

A typical McDonald's experience

Well what can I say very fast service at 2 am was scared food was gonna be served cold but it was piping hot! Well done mc donalds in Balham!

I ordered this at 12:15pm and it wasn’t delivered within 2 hours! I ended up having to go and collect it myself which is outrageous. I ended up waiting 2 hours for a basic meal. I want a refund ASAP.

Extremely cold food. One of the chips was half and the rest of the food was cold like ice. Not happy for the £5.49 refund when I paid £12. I need a full refund!

so I ordered the right amount got sent the wrong amount and still had to pay for delivery when it was the fault of the company. very disappointed and this has left a very bad taste in my mouth. fix this service!!!!

very bad service, I keep seeing and observing how sad it is to see the scene of how the workers are treated, they do everything whenever they want and the workers are not paid for waiting. Our customers are treated the same way and when it comes to picking up the order they don't call, they shout, very rude.

They sent me a small fries in a giant bag and a milkshake. The only thing was the milkshake that was part of my order. Where’s my deluxe double quarter pounder meal that you charged me 10£ for?

Left my phone here (uncharged) and by the time I realised the manager had charged it on his charger ready for my call and handed it back after heavily checking it was definitely mine - absolute legend and I'll be forever thankful - thank you so much. Burger was also fab xx

Order was incomplete, missing my drinks

Always stone cold and small chips sent instead of large. Don’t put a large box in and then 1/4 fill it…. No more.

Food didn’t arrive but said delivered!!

Blud they gave me a donut when I ordered a brownie

Terrible service. Didn’t get a receipt when I asked for one. Didn’t get the right food and staff was acting like a child. Terrible would never go again. I’ll just order it online next time from a different store.

very cold I would throw it in the bin if I weren't so hungry it feels as I have had a salad rather than a hot meal

I got some else order, the driver is got and the food is cold

didn't receive my food I think the restaurant is out of order and I would never order from McDonald's again in balham very very bad