De Lush in Northampton

Do not order from DeLush Burger House. Absolutely disgusting place starting with the food and ending with the staff/ Manager. Just placed a order from them tonight 5th November 2021 and omg where do I start. Firstly took forever, then when it finally arrived I didn't even get what I ordered. All I wanted was a burger some chips and a spaghetti bolognaise with Garlic bread. I was given 2 burgers some rank sweet potatoes fries and 2 cans of Coke. Not my order, so rang them, I spoke to a worker and tried to tell them that I had been given the wrong order. He started complaining that he had no credit to phone us to say that he had no Garlic bread, spaghetti or chips. I said why didn't he use the shop phone, he complained that he had no staff, that he was the only worker there and he did not have time to do anything and no time to talk to me. I asked to Speak to the manager, he said he was the manager. I said that he should have credit on his phone if he managing a business and needed to speak to his customers, he told me and I quote" it is none of my business if he had credit ", I was flabbergasted he was the one whom told me he had no credit. He then told me I can complain online, I can ring whoever he didn't care , he was the only one there and didn't want to talk to me. I said you need to shut the shop as you can not run it like this, that you are just taking people's money and not providing the service. I asked for a refund, he said no that he gave me alternatives ( more expensive) I was like not what I asked for you are telling me what I want to eat. I said you are the manager and that ycan give me a refund, he just told me that I do not want to talk to me any more and goodbye and put the phone down on me. Absolutely disgusting place and staff, I will certainly be taking this further. Had to give 1 star only so I could leave a review, otherwise would have given minus stars.

If you like hot fresh cooked tasty food then do not order from here. I ordered for my family the food was totally disgusting, I ordered a combination Kebab it was cold, hard and covered in little black bits where the grill hadn’t been cleaned please see attached image. I complained and another was sent, although slightly better it was also cold and wasn’t what I had originally ordered.

This is the worst food establishment I have ever ordered from. Turned up 20 mins late and my burger that we meant to be plain as ordered, was covered in garlic mayo, I called to ask for this to be rectified and I was hung up on after being told he made it himself and didn't get it wrong and that he wished to go home. I called back and was left on hold for 15 mins whilst they talked, laughed and tidied up. Fuming... Here is my burger as you can see full of garlic mayo, don't use this restaurant unless you intend on feeding your food to the bin!!!

Great burgers and fast delivery

Food was great. The stuffed crust was very tasty and we both loved the doner meat. The American Hot pizza had a decent ammount of spice. We love their pizza's and would order again.

the food was about 1 hour late and i called 20 times over 45 minutes and every time i didn't get an answer when the guy arrived he sat in his car for 5 minutes playing on his phone and was very rude the food pizza wasnt bad but the cheesy potato skins had no cheese on them

Considering we live in a village, very hard to get deliveries. Food was really nice and especially their fries

Cold chips, undercooked burger with no salsa, nachos that tasted like they’d been taken out of the bag days ago

When our food came half the order was wrong, both pizzas. Rang the restaurant and they apologised and sent out 2 new pizzas, (which took another 60mins) when they arrived they still wrong and looked like a mess in a box.

Cold food, not fresh chicken, will not order again

The food was good but incorrect which was a shame.

Town's largest pizza.... Thin and tastes like garbage !

Shocking and they don't answer the phone

My food never arrived so will not be ordering from here again

Still waiting on refund on missing food that was promised by restaurant but has not refunded driver was rude and food was cold wouldn’t go there again

you food is rubbish ordered doner kebab got only 5 slices of meat garlic bread with cheese no garlic on it last time i order from you

Neither of us could eat the steak sandwich, horrible sauce/seasoning and all fat/gristle, cold and soggy. Unfortunately won’t be ordering again

Food was horrible, couldn't eat it. Also got my order wrong! I ordered garlic mushrooms and I got cheese mushrooms instead would of eat that but I was so watery and the cheese was burnt! Never going to order again. WASTE OF MONEY

I got the wrong food. I ordered a vegetarian lasagne and got a chicken pasta?

Rapid delivery and food was delicious

Originally put wrong address, called to change and apologies only to be replied to rudely, after being 30 minutes late we called to enquire, where we were told the guy was "just leaving". Half an hour later we got our food, stone cold and missing chips. Will be looking into a refund

What delivery? No food. 2347hrs.

Food was cold and not what l ordered. Won’t be going back there.

Food is great but this time they were late for more than half an hour. Have a great day serviss sometimes su**s but food is great.

The chips where really cold..everything else was okay.

Didn’t eat the food was dry and over cooked. Waste of money

Pre ordered at 6pm to deliver at 8:30 instantly changed to be delivered at 9pm by the restaurant as they were busy??? If I’d asked for ASAP it would have been delivered at 7pm?? By 9:15 no food had arrived tried calling restaurant 84 times and it just rang and rang on both numbers!!!! Food eventually arrived at 9:40pm!!!! Only explanation, “we were busy” Will NEVER prefer from here again

Food is not as described burger is missing most of its content and all items are freezing cold. No one answering the phone to make complaint but when they do will be requesting a full refund.

Didn't had garlic sauce which one ordered and was different like was last time

Food never arrived no update, no call two different delivery times came and went when I did ring them they told me the order was cancelled, probably just eats fault not there’s

Worst order we’ve had from here. We didn’t receive the chips with chilli con and 2 dips we ordered. The wrap and chips were cold and most of the chicken wings were chewy and inedible. We will not be ordering from here again.

Hot and tasted good will be order again

Everything cold not recommending

Burned cold and wrong fillings ordered bbq beef got lamb kebab

Driver didn’t knock on door just rang my phone and when I didn’t answer because I didn’t know who was ringing me, I opened the front door to our food just threw in the bushes next to the door. Completely and utterly disgusted with my experience today as never ever had a problem with de lush.

The food was nearly an hour late. When arrived, the my chips and chilli con carni was cold. The burger was burned on the outside and pink on the inside. Used to go to de lush a lot but might have to re think

Extremely late. Got to me cold. Never again.

Food was delicious. Arrived right on time as stated. An item was missing but after a quick phone call this problem was rectified and item was sent out quickly. Will definitely be ordering again and would highly recommend :)

Food was late and cold, chips were dreadful, in general, very very poor, will not use this place again or just eat, absolute Shower!!.

Please I would like a refund. The food was horrible and I didn’t get exactly what I wanted.

Order was wrong and stone cold it was replaced with the correct order that was also cold and the kebab meat was like an old piece of leather . Very disappointed

I’m absolutely disgusted and disappointed with the service tonight, not only was the food over an hour late it was cold!! Also the delivery driver that gave me my food just handed it as if nothing was wrong, which I find very disrespectful of him. After this experience I will never order from you can.

Pizza's were great, burgers a little cold but edible and tasty. Estimated delivery time was 1 hour 30 minutes after order, which is a little long but it's Saturday night So ok. It didn't arrive so I requested an update on the delivery which was then delayed by 30 minutes. So 2 hours in total.

The food turned up over 30 mins late and was stone cold. We throw away half the food as was not worth eating by the time it turned up

Sweet potato fries were nice, but the burger was horrible. All of it was cremated. Worst burger I’ve ever eaten.

Extremely bad service. Food was over an hour late. When it arrive it was the wrong thing and ice cold.

Lovely chicken, as usual. Really enjoyed it. Portions are smaller than they used to be, but otherwise great. And the cheesy garlic bread... Sooo nice. Thanks to everyone at the takeaway!

Food was stone cold on arrival. Ordered an oriental pizza (duck) and got nasty chicken instead. Garlic bread was obviously thrown in the box as it was that stuck it was inedible. Called to complain and was told ‘ yeh traffic was bad’ no apology no nothing. Will NEVER use them again

Kept telling me the food is on its way and still haven’t even turned up

Food was an hour late! We had ordered at 4.44pm and was told 6pm. Food arrived at 7pm. All was cold. Kebab boxes soggy. The chicken was burnt, not chargrilled. Microwaved kebabs and had to put pizzas I. The oven. Salad was very small. Previous order was early and plentiful. Very very disappointed!

Wait time for delivery was too long. Food turned up cold.

So disappointed, we was looking forward to this all day because the previous order we had was absolutely out of this world, the quantities were huge & the meat was absolutely delicious This time the quantities for what we ordered were very poor and the standard of the meat was also very poor, the doner meat was rock solid and the chicken was certainly not nice pieces of grilled breast,they were stringy with an awful texture We both left the majority of the kebab with me joking the best part was the pitta bread!! I’ve got up this morning feeling absolutely starving but more so disappointed that I wasted £25 on a few mouthfuls of food thinking that could of been a Christmas present for one of my girls. I use Delush quite regularly and have done for some time now and I’ve always Been happy with the quality and standard of the food. The order last night was certainly not to the standard of any previous order I’ve had. Very disappointing

I order 4 burgers and I got one which I didn't order instead of that one which I wanted, when I called with complain about that guy told me that they gonna send a proper one again without even any apologizes and didn't even let me finish when I was explaining something to him. Everything could be fine if they wont send me again wrong burger. I called again to complain The guy on a phone was trying told me that the burger which I was ordering already couple of times in a past ,always coming with this ingredients (not like on description) this is unacceptable i paid for something that I never received. Guy on phone service wasn't professional and didn't care what I'm trying to say. Didn't even ask for refund just finish a phone call without any solution.

Food was meant to be delivered by half 8 after ordering at 19.20. I rang at 20.40 to ask where it was to be told the driver hasn’t even left yet but to give it 20 minutes. 30 minutes later I rang again to be told they would ring the driver to find out where it was. Didn’t receive my order until 21.40 and the ‘food’ I received was soggy, inedible, some of it cold and completely awful. I rang them to ask for a refund and was told I had to contact just eat to get this. Service over the phone was rude and inexperienced

Food arrived in boxes stacked sideways in a bag with other food including a pizza! Upon opening the boxes the food looked like it had been kicked round the room. Possibly due to packing. The Kebab arrived with no salad, (which was ordered) and 3 chunks of kebab meet cut to the width of spam and the chicken was definately not off the spit! Avoid like the plague!

Normally really good but was 15 mins late, forgot bbq sauce in my burger and had generic burger buns instead of the normal brioche buns ☹️

Order arrived incomplete. Called the driver who was very apologetic and said he would check with the restaurant, however I later rang the restaurant as he still hadn't been back after half an hour. When my call was answered the person I spoke to said my order didn't exist, then proceeded to walk off without saying anything and just left me on the line. The phone was then taken by who I imagine was the manager. He asked me what the issue was and (after again telling me my order, or address, didn't exist, only to find it 5 minutes later) didn't seem to register that missing food is in fact a problem with my order. I had to explain 3 times that an item was missing and since it'd now been over 40 minutes since I received the original delivery, I wanted a refund; I was then told that he wouldn't do that as due to being ordered through just eat, it was too much or a hassle for him, and that he would just send out the missing item with a free bottle of drink and that I'll just have to wait another 30 minutes. The missing item arrived 45 minutes later with no free drink or any sort of apology. The food itself also wasn't without issue. In the original delivery was a "meat lasagna" which had maybe a handful of meat and was mostly cheese; and garlic mushrooms which were sat in half a tub of oil. The item that was missing then delivered late, chicken doner and chips, looked like it was begrudgingly thrown together from scraps and was clearly reheated. Overall, an experience that had a lot of potential was completely ruined by rude staff and poor attention to detail. Would not recommend at all.

Food was freezing when arrived. Burger was half the size of the bun. 30 minutes late

Order was wrong when it arrived

Overcooked chips, and dried out pulled beef

Food quality really has gone down hill

Do not use this take away food was terrible

The guy more or less threw the food and ran.. no salad with my order and no hummous that I’d paid for. Not overly impressed really

Food didnt show up and when I called they said they had delivered it and if I wanted a refund to go to just eat! They confirmed the order never went out for delivery

Food quality was okay, chips were stale food was a bit sloppy. Came super early though.

Our burgers and fillings were burnt and the fries and sweet potato fries had gone cold and soggy. Very disappointed, especially given the price. We’ve tried three times from here and each time there has been an issue, won’t be ordering again!

Got got order wrong twice, the first order looked like it had chewed up food in it and the second one was cold and complete wrong

Food was edible, though dry from sitting under the hot plate too long, and cold due to 45 min lateness. Didn’t receive chips and pulled beef so have paid for something I didn’t receive.

Again food was late and the order was wrong !!! Got to wait another 45 minutes for a replacement Will not be ordering for here again

Food was sub par and cold. Wouldn't order from here ever again.

Order 2 hours late Then had to spend 20 minutes on the phone trying to direct the delivery driver to my house Food was cold and dry by then

food was cold, waited nearly1 1/2 hours for it

food arrived late even after waiting a hour, it was slightly warm but cold and I was missing an item from my order, I even spoke to the driver saying I'm missing an item to which he said I'll call the restaurant but drove away leaving me to wait to hear back but still haven't heard anything! I wont be ordering from here again!

Food was like it had been cooked yesterday, cold and stale. Delivery driver was incredibly rude and demanded instruction is left next time.....apparently a postcode, road signs and having my phone number isn’t sufficient. Would not order again

Food came on time the food was okay but very disappointed at the pasta, it looked and smelt horrible

food good but when ringing up twice to ask where my food was the man on the other end was utterly useless and didnt want to help me! shocking customer serviice wont be ordering again

Usually order from here as the chicken wraps are lovely. However, last night. Both were stone cold and late on delivery.

It is always late from here and cold

I was very disappointed with my order this time it was 30 mins late and it was cold the last time I ordered it was brilliant

The food was cold when I receive it after 45 minutes late then the estimated time of arrival

Very good service, extremely pleased with Custer more service and how genuinely helpful they where, the food was very good.

Food arrived 10 minutes early, but was incorrect to order. Ordered a banoffee pie and received cheesecake, which was still frozen. Called for a refund and was told the manager had already gone home for the night; have not heard back.

I ordered 2 beefy beefy Burgers and fries and 10 chicken nuggets and fries all the meal arrived on time and was hot and very tasty would recommend Delush to anyone

Best takeaway burger I've ever had. Pizza was tasty too. Excellent, will definitely order again.

Chicken was hard and greasy and whole lot was cold

Well where to start... First of all the delivery man showed up racing down the street like a boy racer. When he arrived at the door we noticed a pizza and the can drinks missing, strange! We walked to the car to grab the drinks as the driver stated there was no pizza with our meal (the feast for 2 meal) he then proceeded to make us argue in the street at 3:30 in the morning in nothing but T-shirts and tracksuit bottom, we decided to give the food back as the main thing was the pizza. About 10 minutes after we hear another knock on the door. To our surprise the delivery driver was back at the door and started saying we ordered a meatball meal with bbq sauce to which we disagreed and shown him our order on just eat and the receipt. For a further 5 minutes he was arguing with us on the door step at 3:40 because we didn’t want to take the order as it was incomplete! I am appalled at the attitude and service I was dealt from the delivery driver, I would still like my pizza though!

Food was late, took feast for 4 ive ask for chicken wings they gave me garlic bread lol, pizza was hard and cold, never ordering from here 25,05£ for 2 pizza 1 juice and garlic bread lol

Delivery driver was rude as Chips were soggy and the burger was over cooked Never had this issues ordering from here before, dissappointed

What an absolute joke. It took over an hour to receive my food and when I rang they kept putting the phone down - allegedly couldn’t here me (selectively). When my food finally arrived, it was the wrong food. So when I called, I had the phone put down on me again twice. I wanted the food I ordered. Was told they would bring me the correct food. Got a phone call an hour and a half later by which time I had fallen asleep.

The burgers were nice, chips not so

Arrived at the time agreed but don't advertise on front page that you can deliver in 50-65 minutes, when you can't/don't. First time using this restaurant, dont know if its a trend or not.

I didn’t receive the correct order

Hot but tasteless unfortunately. Won’t be ordering again

I was given an alternative without them asking if I was happy with it. Was Late delivery. And cold rubbery food!

Food was over an hour late , I phoned the restaurant 4 times they weren’t interested just kept saying will ring the driver, the food was cold and not as good as we have had before, we won’t be using them again

Ordered food 2 hours ago still haven't received, no answer from restaurant. Just eat less than helpful in sorting the matter.

So after ordering my food at 7.15pm it finally arrived at 9.15pm.. and several phone calls from the delivery driver, I get delivered the wrong food. After notifying the restaurant of the time scale and the incorrect food being delivered to my house they refused to offer me a refund and seemed to not particularly care that the wrong food had been delivered. I most certainly will not be delivering from these again!

Chips were chewy and burger was missing mushrooms.

Food was 20mins late and cold by the time it arrived. Generous portions but meat was a bit dry as well. Very disappointed.

Ordered from here via just eat, ordered at 5.30, said it would he delivered by 6.40, okay thats fine, 7pm comes and goes, still nothing, called them, told me the driver is on his way, 20 minutes later he arrived The boxes were squished on top of each other, absolutely dripping with grease, or has soaked all through the box and the cardboard just fell apart, both burgers were wrong, ordered 2 fat cow burgers, one with salad and bbq sauce and one with no salad and mayo... I got 2 burgers, with wet buns, salad in both, burger sauce and bbq sauce in both, I couldn't even touch mine as it just fell apart my partners was cold and inedible, chips were awful, I called the restaurant and told them I want a refund, but apparently they dont do that, instead they offered me money off my next order! Haha! I will never waste my time or money were again, £26 and nothing was edible! Disgusting Do not waste your time or money on this disgusting place!