Pizza Express in Northampton

Subject: Rude and Racist Staff at Pizza Express I am appalled by the treatment we received at Pizza Express. The staff told us to “wait outside and don’t come in until we say so,” and their dismissive attitude only worsened once we were seated. It was clear they treated us differently from other customers, and it felt like outright racism. They ignored us, acted annoyed at any request, and made us feel completely unwelcome. I am disgusted by this experience and will never return. Avoid this place if you expect respect and fair treatment.

We had yet another delicious pizza cooked by Ryan at Pizza Express Northampton. Camelia provided great service, attentive and friendly and her suggestion of Tiramisu for pudding was pefect. It's a great place to grab great food right by the theatre and film house.

Just wanted to say a big thank you to Pizza Express Northampton, they managed to fit me and my family in for dinner last night when they seemed to be busy!

Huge thank you to Pizza Express Northampton. They managed to squeeze us in last night despite being busy from the festival. Excellent service

Amazing food, service and location

pizza under cooked, chips cold and under cooked.

Bland, over priced. A slither of cake for £7 is a joke. The sauce pot was tiny and came half filled. Potato chips were half cooked. Really dropped in quality and over priced in that regard. Disappointing.

I never got the food and app says delivered???. order was initially for 5pm delivered and 2 hours late and then says delivered yet not delivered ???

Meatballs were grisly base was dry had a funny taste to it not very nice

Nice and tasty pizzas. I recommend. And definitely, we will order again. We were very surprised with the pizza pallets, nice idea and we put the pizzas on the table nicely.

Pizza and Bruschetta arrived completely cold by delivery guy on bike. Need to reheat everything, and that's changeythe taste of foos.Bruschetta was completely messed insided. I'm not ordering fresh pizza to eat it like from next day.

Food is so cold it feels that it was in a fridge. Unedible

It was tasty, but the pizza arrived a bit cold and some of the crust was soggy.

Order was delivered 40 minutes late and was cold and inedible

just ordered a garlic bread and it's pathetic in taste.

ordered mac and cheese off just eat, craftily changed order to being prepared so i still had to be charged nearly 20 quid out of pocket, even though i had been called personally by the restraunt to be told they had no mac and cheese (never said that on the website) will be taking legal action...

I originally placed my order at 7:30pm, Just Eat originally gave an expected delivery time between 8:15-8:35. This was pushed back 5 minutes at a time until it said 9pm! I tried numerous times to call the restaurant, to no avail as either they had an issue with their phone line or the staff were pretending they couldn’t hear me! When eventually arrived, the driver said he had been waiting for 45 minutes at the restaurant as they only begun cooking when he arrived! NOT GOOD ENOUGH!!

food was barely warm when it arrived...cold soggy pizza not ideal and lately it seems that all orders with pizza express are not warm enough..😕

Food was alright but tiana’s service was lovely and attentive!

I was there with my family for dinner. The food was delicious, the staff is friendly. I would definitely recommend the place to friends. ❤️

We had our intimate wedding reception at Pizza Express and can't thank the staff enough for helping make our day so special. The food, as always, was fabulous and the service couldn't have been better...everyone was very friendly and professional. A big thank you to Jack and Tiana who helped us set this up and were our lovely servers on the day. We were given the upstairs space to ourselves and allowed to decorate as much as we liked which just added to the atmosphere of our day. Thank you again!!

Delicious hot food delivered quickly and efficiently, friendly delivery driver.

Delicious food tonight, with good attention paid to allergies. Excellent service, our waitress was lovely 😀

where is my order I paid 20 pounds

Food wasn't available, shows as delivered, but haven't received anything. Now I have to deal with their incompetence and I have to contact justeat.

Pizza didn’t taste cooked & crusty was far too chewy. The potato salad seemed frozen. Haven’t tried the other two items yet.

Delicious pizza with excellent service

If you want two thin small pizzas, a pasta, two soft drinks, small garlic bread and dough balls for £70. This is the place.

The food was overcooked and cold. The courier didn't bother to ring me when he arrived after he didn't see me and just waited 13 minutes for my food to go cold. Shocking service.

Waited 2 hours and 10 minutes and the food was cold

The meal was fine, if overpriced for what you get, and the service was almost good. I was pushed into downloading an app for some free dough balls - which didn’t seem to want to work but the waitress bought me some anyway - delightful. Great service? I tried a few more times to get the app to work but without success - it wouldn’t accept the verification code it’d sent me - but I couldn’t really ignore my girlfriend’s mother, who was taking me out to dinner. The waitress reassured me that other diners were struggling with the app. To my shock, when presented with the bill, the waitress announced that I’d be paying for the dough balls (at £5.75) as I hadn’t downloaded the app… I wasn’t given a warning or any help. Sure, this is the spirit of the rules - but appalling service. I won’t ever return, and wouldn’t suggest anyone else to go, until they learn what customer service is.

Best vegan pizza I ever had. New vegan mezze was amazing.

Great spot for dinner before our visit to the Derngate. Speedy and friendly service, food was standard Pizza Express tasty. We booked our table for 6pm, it was quite busy with theatre goers.

Extremely poor service. Lack of concern, lack of communication. I ordered a pizza through them and they didn’t deliver it, denied all responsibility and made minimal attempt to fix the situation they caused. Very poor management.

Service was a bit indifferent. We were at a tiny table, but the server never offered to clear away the empty bottles and glasses, and seemed to feel like it was an imposition when I asked him to, although they weren't busy. Their vegan mozzarella is very mayonnaise-like, so I'd give the vegan garlic bread (which is slathered in it) a pass next time. Pizza and dough balls were good.

Food arrived cold and didn’t have Tiramisu but was offered cheesecake asked for a receipt got one but missing all the delivery charges

very poor quality. pizza so bland, dry thats why it is a promotion

Lovely pizza let down by being delivered stone cold, and a 75p dip that was literally a teaspoon in a pot 10x the size. If you ran out of dip, give me another. And have a word with the delivery driver, was he waving it around out the window for it to arrive so cold?

Staff were amazing and made our friends birthday meal the perfect experience. Not only was the food made with high quality care, but staff were on point with fast speed of service and when bringing out the cake they joined in with wishing our friend a happy birthday. Atmosphere was perfect night out/meal vibes and I just can’t recommend enough!

Possibly the worst experience of food eaten out in my life, and I have dined out a lot all over the world. I cannot fault the staff, they were brilliant, but the food was just awful!! and completely overpriced, after all its just pizza, dough balls and garlic bread!! The large over priced pizza is just a stretched out classic at twice the price, twice as brittle and same amount of toppings (we checked!), also no CHEESE! Dough balls and bread were just mushy flour and water with essence of garlic...don't start me on the mushrooms, or shall I say, balsamic with a very few over stewed fungi, how can you get this so wrong? First and last visit, never going back, Dominos all the way!

Arrived really quick but came cold and uncut and folded on it's self

Took forever to deliver my food. Man kept driving round my building. I went outside to call him and had to follow him all the way down the street to get food and by that point my food was cold. Why have my number on the delivery if you are not going to call it when you get lost?

It was my daughter’s birthday and a busy night although we wanted to come in earlier we couldn’t. Upon arrival we were sat down as requested on two separate tables (me on my own) and my daughter with her friends. Food was lovely and all the staff were so nice to my daughter and her friends as well as accommodating as we brought in a cake. That was dealt with no fuss. Made our night very nice indeed. Yozen was absolutely amazing, lovely and such a brilliant host. Thanks 🙏🏾

Found my food on the door step stone cold. No knock at the door or even phone call to say they had turned up

Minimal toppings on pizzas and cold. Estimated delivery was 6.30 when ordered. Arrived at 7.05

1 hour 15mins late, called the restaurant and the person who answered the phone was very rude. The order was cold and poor quality

Ordered on uber eats. Pizza took 45 mins for preparation. No explanation. Pizza mustve sat there getting cold for 20 mins. Uber driver finally picked it up. Driver did not answer any of my messages. Handover was terrible. Pizza uncut. (Basics in serving pizza!! Like comeon!!!!! ) Pizza Late. Pizza Cold. Ended up having a packet of crisps. This particular branch has terrible reviews! Not sure whats going on!!!?? Requesting refund in 24 hours.

Pizza cold and from 4 I received only 3

Popped in for a coffee and dessert, and I'm typically really fussy with sweet stuff (just particular tastes), but Henriette (waitress) was really patient and accommodating with meeting my needs to ensure I was comfortable and happy and ensured I received exactly what was ordered, thank you! I'll be popping by more often 😁

Pizza it’s frozen all toppings to one side I have pictures to show

PIZZA arrived cold and uneatable first time i've ever ordered a take out pizza and had it arrive un sliced . shame i cant post pictures on here

the food was cold and the pizza was that thin iwas like a giant crisp .no base.i wouldn't give it to my dog

These pizza are extremely small for the price you pay! Daylight robbery is the word! And they didn’t even cut the pizza for us!

The food was delicious but expensive! For the portion size it should have been a lot cheaper the pizza was very small.

the food was absolutely delicious. i saw all these reviews about cold food, the food was as warm as you can expect from such a thin pizza, delivere. yes, it'd be warmer if you went to ro the restaurant, but you can't expect more from a delivery. it was not cut, the other complaint i commonly saw, that one is true, but hey, you can all deal with that (just make it your own canzone otherwise). delicious food, and i didn't even try the desserts yet, waiting for me in the fridge for a happy new year

We didn’t receive the 2 cans of coke that cost £5

Recently had our daughters 7th Birthday held at Pizza Express, Northampton. We booked months in advance ensuring all would be as we requested. A change of management didn't help as it would seem that what we were told originally was not how Pizza Express operate with kids party.The night before the party I dropped off the Helium Balloons before they closed as it was going to be difficult to get them to the venue in the day time being the centre of town. I had to move the tables around so it looked the way we had originally asked for which was rather frustrating. I then met Claire who assured me that the following day would run smooth and that it did which was solely down to her. She was excellent and very attentive!! A real credit to the Northampton branch and she did not let us down. Thankfully Claire was there as it may well not have gone to plan if she hadn't been.

I made a £45 order that didn't arrive. I called the restaurant (Northampton) to see where our order was as the app stated that the courier was at the restaurant for over 30 minutes. I was told the delivery person bag was not big enough to fit in our pizzas, so he left them at the restaurant. I asked them to remake our pizza’s as I did not want to pay £45 for stone cold pizzas. Your manager said no, they have made them once, they are not making them again. Every time I tried to put across my complaint she just kept speaking over me and repeating “it’s not our fault, there is nothing I can do”. It is your responsibility to send out hot food. I am shocked by her rudeness and unwillingness to allow me to speak. Someone in the background just told her to put the phone down, which is what she did. In a cost of living crisis this food was meant to be a treat. It later turned up stone cold and burnt. I am so angry about the customer service we received. It’s so unfair. What a waste of money, and a ruined evening by how I have been left by someone you call a manger of your store

Despite it being a busy Saturday before Christmas, the food was excellent. Didn't have to wait too long either.

We have visited pizza express in Northampton for many years and it really is one of our favourite places to eat. The atmosphere is great and the staff are always very attentive! We are often served by Chelsey who goes over and above, remembers everything, she really is a lovely person. All the other staff are also friendly and welcoming including the chefs and kitchen team too. We love visiting…. A family friendly place to eat.

Absolutely shocking first time the pizzas are as thin as a sheet of cardboard hardly any cheese on the pizza, you have to cut your own pizza which got very messy. Pizza was tiny and what a hassle you’ve got to sit down Wait for someone to come over so you can order then another wait for your food then leaving is just as much hassle you have to wait for somebody to come over with your bill, then wait again for someone to come over to pay

Ordered at 17:44 for 18:45 delivery. Arrived at 19:20 and was lukewarm at best.

Food, service, and atmosphere are all excellent! I highly recommend you visit this place, the food is to die for! 😁

Not the best food and expensive for what you get

Food is always just mediocre. I find the children's meals come out boiling hot, and adult meals are just luke warm. Every time I go to pizza express, to any branch, the wait staff really don't appreciate children and my kids are well behaved. The food portions are quite small for kids, not worth the money. Every time I go with a "love 2 shop" voucher it takes over half an hour for my bill to get paid. If the staff aren't trained as to how to use vouchers then pizza express should stop teaming up with voucher companies, or at least inform their staff about their offers and deals. Overall, an unpleasant experience.

This pizza looks nothing like the picture used to advertise. It looks like a child made it and has half the toppings advertised.

Food was a little cold on arrival and dough balls were soggy from sweating in the box.

We headed to pizza express to try out some of their Christmas food. The pizza was delicious I would recommend trying them! The service was brilliant, our server Chelsea was lovely! X

Awful, over 2 hours late to be then told no driver so had to go and collect. Pizza was cold and chewy. Waste of money spoilt a special occasion. Pizza express very unhelpful.

Quick pizza before the theatre. A bit soggy in the middle though. Great service and very quick.

Pizza arrived 1h15min late from the ETA stated at the end of order. Pizza arrived COLD and calamari too. Pizza is a big word to describe the TORTILLA wrap with cheese and pepperoni on top. Very bad experience for £27!!!

Food great. Service excellent - staff working very hard and maintaining good customer service under what looks like difficult circumstances of short staffing.

Nice food. The staff was very lovely.

The delivery rider carried my pizza vertically, so it arrived slumped and bent and with most of the toppings in a pile at one end. Also, the restaurant forgot to put the tape seal on the box.

Food was very late, the restaurant told me it had already left for delivery a while ago so replacement food was ordered. Then the original food arrived very very late and cold with the starter missing. Terrible service and communication. Left me with cold food and out of pocket.

Can never fault pizza express for the taste. Even tho it took over two hours to get here and it was cold it was still yummy. Will order again but hope for a much better delivery time and hot food.

Always an enjoyable authentic Italian take on takeout food. With great gluten free options

Pizza is cold and not properly sliced

Excellent delivery driver, polite, happy and helpful

As always consistent food quality.

The staff need some serious customer service training at this branch of the chain. The food was anything but quality and the whole experience left us completely underwhelmed and we will not be returning. No wonder it was completely empty on a Saturday night!

The pizza was cold, the staff were rude , no wonder it was empty on a Saturday night!

Pizza cold when arrived. No option to add the traditional rocket, so I paid extra for spinach and left a note stating I would like this swapped for rocket. Restaurant didn’t follow instructions left, that I paid extra for. Result…..a cold pizza made soggy by unwanted spinach. Restaurant no longer takes telephone calls so can’t even give feedback or highlight their mistake. The note is there to state client needs / allergies etc. Didn’t even read it! Very disappointing service.

Pizza squashed in one end of box mixed all together hardly eatable

Dined in last night, with my son and although it was busy, service was great, I recommend the La Cubana.

It's pizza express, 🍕. We come here now and again for a change from Nandos. Is more expensive but good quality. I usually have chicken pesto pasta, which is very filling. Would recommend

My friend usually phones up and orders for collection but on this occasion was told to use the app/website. He said this was strange but did so anyway. We were notified that our order was ready so we headed over to collect which wasn’t far. We still had to wait 10 mins. I watched while the waitress spoke to staff like dirt. The staff all looked depressed. We took our food back, opened my pizza box to a cold pizza. Not even luke warm, COLD! My friends lasagna was piping hot. They’d clearly got the timings wrong and mine had just been sat there to get cold. I would have been better off warming up a tortilla, splashing some sauce on it and sprinkling some herbs myself. £16.40 for a a cold tasteless pizza. I didn’t even get the correct topping, I was given vegan chicken instead of vegan mince.

Well cooked meal, lovely staff, nice little restaurant

Lovely as usual except wouldn’t recommend the garlic dough balls without the garlic. Garlic butter was missing general mistake. Don’t normally complain but it’s not the cheapest of meals. Mistakes are easily made though, as I too forgot to had a special request. We’re only human after all so easily done

What a lovely warm welcome. Firstly we were running late, I called to let pizza express know, not a problem at all. Secondly we only had change for 1 hours parking, we were sorted out and managed two delicious courses comfortably in the hour. Thirdly, the welcome smiles of all the staff made us feel that nothing was too much. My friend is a coeliac, the waitress was helpful and explained all the pizzas were available on gluten free pizza base, so no special menu, no exclusion! The deserts were delicious, I recommend the lemon roulade. Super service, nice decor once you are past the entrance hall. Don't be put off by the entrance, you don't eat in there. The food is excellent, the staff are friendly and helpful. Enjoy.

Wir waren zum Rod Stewart Konzert in Northampton und sind am Nachmittag in den PizzaExpress zum Essen. Wir hatten 3 verschiedene Pizzen, alle sehr lecker, gut belegt, Preis/Leistung OK

Super yummy food I loved the bread rolls

This has become a new favourite date spot for my wife and I. Chelsea has served us the last few times we’ve been and she’s a gem, really lovely customer service. The atmosphere is also great, it’s always a pleasure visiting.

Worst experience ever. App shows my order was delivered only me and my son still waiting. No way of contacting anyone. Spoke with pizza express just to be told to make a complaint. £30 for something I'm yet to receive no way of contacting driver or anything. I will never use your services again . I want my money reimburse. Terrible service

Livia was a great help and provided amazing service even when it was really busy. The food was fresh and very good. Highly recommend!

Good food and excellent service

It's been great to see a company that still holding on and giving what the can to keep customers a place to enjoy. Thanks it's great place a lot of momerys

Warm, not hot, but didn’t need reheating. Was otherwise really good!

Great delivery driver, just a shame the restaurant didn’t listen to our food instructions. Neither by reading the order comments or listening to me when I personally telephoned to confirm. Poor restaurant customer service. Have not been able to get the restaurant to answer calls since delivery.

Great food, friendly staff and very fast service