Cucina in Richmond upon Thames

"Food is happiness" a quote this place doesn't run by, food is sadness seems much more appropriate. Also thought I’d leave a new review as a third year. Staff are nice and the salad box actually decent. Other than salad being nice, hope you love raw medium rare chicken. Food is no longer sadness. It’s like eating the equivalent of getting smacked in the balls by the rock. Or being penetrated by a cactus.

Couldn't pay by the app as there was a problem with it and the staff asked me to pay with my card and said i will have to email the customer service so they can add the reward point. it has been since 9 Jun and twice already with emails to customer care who dont really care and its not the only bad experience which suggest they strive on bad service. expensive and staff at various places are not well trained. another incident tried to buy few bags of chocolate caramel which now i know out of stoke but i visited 11 stores until the manager at piccadilly told me they don't stoke it anymore. But every shop i went in they say you will find it at the next store which the idiots should have known its not any more available and saved me from walking for 3 hours. happened last Friday Jun 21.

This café has both a main stand selling drinks, sandwiches and the like, and an adjoining pizza oven. You have to join the one queue and pay at the main stand, even if you only want a pizza. So, the queue is always - always - very long. Not just long during the lunchtime rush, no, but long even at 4pm. If the food had been amazing, it might have been worthwhile, but alas!

Contray to the negative reviews (Which I totally understand) But for my Personal experience I have always had a good experience. The ladies like Rooner have been nothing but polite and accommodating for such things like basic salt, ketchup and mayo. Mainly the female team at KFC has been great (not ignoring the male staff and chefs)