Crown And Sceptre in Kensington and Chelsea - Phone Number, Reservations, Reviews

This hotel is disgusting. Absolutely filthy. Certainly not what is advertised, which shows photos from 2015! So they have let the place rot since. The bathroom was filthy, thick grime, marked walls, hot water from both taps. Filthy carpets, cracked windows, curtains hanging off. Headboard was filthy, stained sheets and bed that stunk. Stains on every wall, door, surface. Tv didn't work. It is appalling. Environmental health contacted.

The pub cancelled my room booking at 1 week's notice because of their overbooking. I had booked several months earlier.. They created the problem and then made it mine. Beware. Zero stars if I could

Did not eat, but seem to serve nice Thai food. A neighbourhood pub where many of the guests seems to be regulars. Nice beet and clean rest rooms

Personale molto gentile e il cibo dalla A alla Z e buono fidatevi, non rimarrete delusi, birre a scelta, il proprietario e un ragazzo giovane (italiano) che si vede che li piace quello che fa... andate a occhi chiusi.

Lovely atmosphere, great selection of beer. We didn't eat but the food did look very nice. Went in for 1 drink and had 3 - say no more.

The food was good; service could be a bit friendlier but was alright in the end. It's a nice restaurant if you're looking for something easy.

Beer - OK, but not as nice as round the corner with the same beer, Atlantic IPA Service - without a smile, in fact barely even a word! Food - Dreadful - If you like your food cooked the day before then nuked in a microwave until the heat of the sun & as dry as the Sahara then you are in luck, come on in! I had the bangers & mash with Jus (posh name for thin gravy and a warning that you only get a thimble full of it). The Jus, as mentioned was tasty but I could have done with twice the amount, the mash, again was sparse but ok. However the sausages, although tasty (and very peppery which was fine for me but may take others by surprise) in part other parts were dry and hard. A sure sign of something being microwaved for too long. The look of them showed signs of them being pre-cooked and left to stand, both of them wrinkly & quite unappealing. The other obvious microwave alarm bell rang when I was 'served' my bowl of food after around 4 minutes of ordering. Maybe I should have guessed by the fact the bar was relatively busy however I was the only one eating! The bowl was brought to me and put in front of me without the staff member even looking at me let alone granting any vocal acknowledgement or an offer of condiments. Same again when the bowl was collected, no eye contact nor question about whether or not I enjoyed my meal. Time to drink up and find a more friendly establishment.

I have visited this pub once before, on the recommendation of a work colleague, and it was a memorable experience. So it was a no-brainer that when I was next in the area I would seek to revisit this venue. That opportunity arose when another colleague and I finished exhibiting at an event recently at the nearby Olympia exhibition centre. Though this pub is a couple of blocks away from Olympia, it proved to be worth the trek, and was a welcome alternative to our usual watering hole, The Beaconsfield, which is just opposite Olympia (see my separate review on that). The first really positive and noteworthy delight was being offered menus when we ordered our drinks at the bar. This was as good an example of upselling as you are ever likely to see. As a former hospitality manager, I know it works, and in this case it was a welcome invitation that encouraged us to stay for dinner. I was pretty glad we did. The young man who took our order was unusually helpful and efficient. The only snag was that he informed us that the kitchen didn't open until 6pm - this being 5.40pm on a Saturday evening. I did think that a bit odd, though waiting 20 minutes wouldn't have been an issue. Strangely, we didn't have to wait as the food arrived fairly promptly. If the chef made an exception in this case, then I'm very grateful. If not, then it was probably not worth mentioning the opening times. Luckily, the food was nothing short of excellent. Both my colleague and I were pretty much in agreement, and we were impressed by the choice, the quality and the presentation. The menu has a definite Thai influence, which was interestingly mixed with some standard pub favourites (see pictures), so there really was something for everyone. I started with the smoked salmon. I don't know what 'ebiko shrimp roe' or 'ponzu mayo' is, but I can tell you it was extremely good, and an interesting variation on this good old familiar starter (see picture). My colleague's chicken satay starter was also beautifully presented - rather awkwardly served on a chopping board - but I'm told it too was very good indeed (see picture). Mains were cod & chips and pad thai with king prawns. Again, top notch (see pictures). This pub has a very welcoming and homely atmosphere (see pictures) and appears to be a popular meeting place for friends and for families, with the restaurant operation being perhaps what they do best. With the bill coming in at £45 for two, not including drinks, that is pretty good value for the quality of the fare. Watch out for the now habitual 10% 'discretionary' service charge. For this reason, don't add your drinks from the bar onto your tab, as you'll end up paying 10% on those too. Other than that this is a great little place and a valuable discovery for locals and tourists alike and I for one can't wait to return.

We stayed here one night prior to starting a tour of Europe. The room was large and well appointed. The breakfast was outstanding. Very friendly staff.

We stayed here as we had tickets for the Royal Albert Hall (15 minutes bus ride away) and overall were very pleased. Our room was very large and comfy, massive high ceilings and roomy bathroom, with all the usual extras such as drinks making bits, toiletries etc. There was some confusion after we’d checked in as we decided to eat there before going out and were encouraged to set up a tab, which we assumed we could settle the next day on checkout. Turned out this wasn’t the case (something to do with “head office?!”) and we were asked to settle the dinner bill as soon as we got back from the night out. Wasn’t really a problem but made us a feel a little like we were in the wrong to have potentially “done a runner”, albeit having paid for the room, when we would just have preferred to have paid for it on the night anyway. A bit more explanation on check-in with dos and don’ts might have been nice. The continental buffet breakfast looked OK (just OK) but I think most would probably pay the fiver each for the cooked option, which was very good. One other thing that occurs if you’re eating here. The description of food (Italian, European, Pub, Gastropub, Bar, British) on this page should really include Thai/Asian as well, as a chunk of the menu was very eastern-influenced. One other, other thing, from looking at another review. This was a very well presented pub/restaurant. We could see no signs ot tattiness or damaged furniture. I wonder if one of the other reviewers here went to a different pub..? All in all, highly recommended.

We visited just for a drink and stayed for the food, well located around Olympia and Kensington just round the corner from the Overground station. Very nice cosy pub, good atmosphere. Staff were nice and friendly. Good selection of beers and wines. We both had the Wagyu burger which was delicious and very good value for money especially for the area. Service was prompt and the kitchen is open so you can see it all being prepared. If we are in the area again we will certainly return.

Great knowledgable and friendly staff and a great range of food and drinks. A good place to watch the motorised elite troll by! But watch out for a leather cowboy hatted geezer called Tony! he might be just a bit too friendly! ;-)

It seems management don't really care about this place or customers either. The seats are torn and ripped to shreds in places, bench seats are a real mess. Lighting needs a good dusting and half the bulbs don't work either. Floor is sticky in places. I guess they presume their location will draw in enough customers without them needing to bother cleaning the place. The dreadful hanging baskets with dire plastic plants outside don't improve the place either, just establish this pub isn't cared for (shame, as lots of other places in this area have lovely fresh plants outside and beautiful baskets too). Our booking was messed up, I reserved a table for 7pm (gave them my phone number and mentioned we were staying there), was told it had been recorded as 6.30pm when we arrived at 7. They took my phone number and knew we were actually staying in a room in the establishment too, so not sure why they didn't bother ringing me, or knocking our door when we hadn't turned up by 6.40pm (if they had expected us at 6.30) another example of them not caring about customers! They didn't even apologise for their error, just told us a large party had turned up so we would have a long wait for our food. As for the food. The chicken satay starter was OK, as expected. Not sure who thinks serving it on a chopping board is impressive, it's not, just messy, unhygienic and makes carrying it hard work for staff too. Nice check back, especially as our waiter was being run ragged due to lack of management foresight and understaffing! He was very helpful, brought us more drinks while we had a long wait for our dinner as well. The Pho was tasty, but beware of the small but extremely spicy chillis served with it. Hubby likes really hot food and is used to chilli challenges but 2 very small slices of the chilli in this Pho made him feel unwell, even when he was eating it! I ordered my steak medium rare, the waiter even came back to our table quite some time after I had ordered to double check I requested medium rare. When it turned up (on yet another ridiculous wooden board) it looked OK. It wasn't until I cut into the steak and discovered it was medium well cooked I realised the cooks error. Unfortunately our waiter was dashing around trying to cope with serving several tables (including one of 25 customers) so we didn't get a check back. I ate a few of the chips, some of the mushrooms and a couple of pieces of steak before giving up on it. The steak was far too overcooked for me. I did try to get the attention of a member of staff but it was so loud in the dining area I don't think anyone would have noticed had I screamed! Photos provided. We gave up waiting for someone to come to our table, then another waiter removed our meals. I pointed out the issue with the steak, he just said 'oh, sorry about that'! We complained about the overcooked steak (had to go to the bar to do so), the charge for it was taken off our bill fortunately. However, the manager then had a go at the waiter for not doing a check back. Not that it would have made much of a difference if he had, I had already been given an overcooked steak! Insulting staff in front of customers is definitely out of order, it wasn't the waiters fault the person the manager employs in the kitchen to cook meals can't cook a steak properly! Overall, not impressed at all. Dirty place, rude Manager (who obviously doesn't care about his staff or customers), expensive food and drinks, poor quality food and it's served on a lump of wood! It's London, there must be lots of places better to eat in than here, and with decent customer service too. I suggest you walk past this place and find one!

Pub al que fuimos a desayunar dos veces, no en días seguidos, ya que el desayuno del Hotel (London Visitor hotel) no era de nuestro agrado. Aunque el Pub es más caro, al menos podíamos decidir que desayunar y no comer solo los restos que dejaban los otros inquilinos que desayunaban en los primeros 30-40 minutos del horario de desayuno (si, si, no reponían lo que se iba acabando). De este hotel tengo otra entrada en TripAdvisor. El primer día todo bien, correcto, caro pero merece la pena para desayunar fuerte e ir "picando" durante el día. Tres "Full English Breakfast" a 10 libras (no euros, libras) y una especie de tostada de pan con huevo y salmón, muy buena también. No era gran cantidad (como en Irlanda), pero bien. El problema estuvo en el segundo día. Nos pusieron para el mismo "Full English Breakfast" que la anterior vez, las salchichas quemadas (literalmente), negras por fuera y se "olvidaron" del beicon (o lo que allí llaman beicon que es una especie de cinta de lomo). A cambio nos dieron el doble de una especie de triángulos de patatas fritas que como compensación era nula ya que nos lo dejábamos siempre (no era de nuestro agrado). Cuando reclamamos nos dijeron que no tenían beicon, que no estaba el cocinero (¿¿??) para cocinar nuevas salchichas y tampoco nos redujeron el precio por lo servido. No volvimos a desayunar allí, ni a tomar las correspondientes pintas por la tarde noche, ya que nos defraudo un poco la verdad. Así que, mi recomendación, es avanzar un poco hasta la avenida de Kensington High Street donde ahí hay otros sitios para desayunar, si no quieres ir hasta el centro en ayunas, donde las posibilidades ya son infinitas. No por nada, en esta ciudad, puedes estar todo el día comiendo, nada barato, pero la oferta gastronómica de "picoteo" es enorme. La comida seria y de calidad pasa por los pakistaníes y los pocos de comida británica (a quién le guste), así como infinidad de hamburgueserías, pizzas y los temidos "fish & chips". Decir que el tema culinario, en general, en Londres deja un poquito que desear a no ser que te muevas por la zona con gente que lo conoce y te lleve a sitios.

We really enjoyed our stay. The room was compact but had everything that we needed. We especially appreciated the bottled water, hot drinks, hairdryer and toiletries. These extras made our stay even better value for money. The bed was very comfy too. Another highlight was the £5 breakfast upgrade. The food was very high quality and again, incredible value for money. The staff were all lovely, friendly and eager to please. I would definitely return to this hotel. An excellent base to explore a fantastic part of London.

I had Phadthai chicken noodles which were really tasty and a good sized portion. The pub is attractive and the staff are very pleasant and efficient. We were staying in the same road, so it was very convenient too.

The breakfast here was absolutely divine! Ate here twice and had beers once on my 4 day holiday. Will definitely return!!!! Lovely staff!

Just eaten Crown Full English breakfast and am full to bursting. Very good quality, quickly prepared, and the young lady who served us was so polite and helpful. We will be back.

On a corner of Holland Road stands an air pocket of humanity and happy people, gathering at the Crown and Sceptre. Multi cultural people. My wife and I found ourselves sharing a table outside with a Swede,an Irishman and an American. I was wondering if...

Not what I would call fancy, a place for a lot of locals and the food was good, busy with lots of chatting going on. Great experience and I would return.

Smaczne fish&chips, niezłe przekąski do drinków. Duży wybór piw, fajny wystrój wnętrza. Sympatyczne, średnio zatłoczone miejsce, w którym można odpocząć...

This was the second year running my niece and I stayed here for a weekend summer London break. It now has a new manager but the welcome was just as good. The staff were really friendly and helpful and the rooms really clean and comfortable....

This is a gem of a place both rustic and full of character, great food and the staff couldnt be more helpful. Great selection of beers and in a great spot. Thanks for a great stay!

This pub is convenient, nice and airy, lots of seating to mull the day away. However, the London Fuller Pride was off. The barman didn’t understand what a stem glass was for. Sullenly told us no stem glasses, but just behind him loads. The second...

Located on the borders of Holland Park, Olympia and Shepherd’s Bush, this lovely gastro pub is more of an diner than pub. Service at the bar could do with a little pick me up in speed and warming welcome. Food and drinks were good.

Great spot for afternoon drinks and snacks. The atmosphere is really chill and relaxed. There is no table service, you have to order everything at the bar. All of the food on the menus looked fantastic, I have a feeling you couldn’t make a bad...

I waited for over 10 minutes trying to get service, was overlooked. The barman then went on to serve three people that came in after me. I went outside to sit and wait, he came out and rudely told me not to block the door(...

A very friendly welcome from Callan who was always eager to help a couple of newly arrived guests from Australia. Room was small but clean and sufficient for our needs. Complimentary continental Breakfast was 10/10. Evening meals were great. Thank you all for a great...

Good selection of beers and ales i this very traditional English pub that is close to Olympia. Clean and respectful pub with friendly london service. Awesome. Will always come back.

Lot’s of options, including draft beer. Should try the very tasty fish and chips with mushy peas and homemade tartare. Others enjoyed the various burgers and Mac and cheese. Nice selection of desserts. Very friendly and accommodating staff. Thinking about going back.

Had dinner here twice whilst staying in vicinity. Menu had a good range of items included veggie. Both occasions it was great food, which arrived in a quick time. Bar service was great and the staff were polite, friendly and efficient. Would consider staying here...

Das „Crown and Sceptre“ liegt im Londoner Stadtteile Kensington, nur wenige Fußminuten entfernt vom historischen Ausstellungszentrum Olympia und dem gleichnamigen...

Was recommended by our hotel as a local ok pub and restaurant. Our party, 5 persons, was well treated and the food was surprisingly good, if your in the neighbourhood looking for a good pub with food, pay a visit.

We arrived to London very early on Saturday morning and our host was very late. So we stopped here for a coffee and chatted with the bartender who was very helpful and polite. The coffee ( 1st coffee in London :() was a goof coffee.

Good restaurant or pub, the drinks are good, just ask for extra ice if you like your drinks cold. Have outside seating.

Convenient to where we were staying and after return from a family meal in London centre went in for drinks. Person in charge, whilst pouring two glasses of wine at 10.53pm advised that serving had ended - SO WE LEFT AND NEVER RETURNED! We found...

This pub is right around the corner from the Hilton London Olympia so it is convenient but the food is average.

It is a good hotel for a one-night stay in London and good location to Westfield. Unfortunately we weren't blown away with the breakfast offered the next morning but other than that it was OK.

Staying nearby we were looking for a good restaurant to go. Found this place through a search and turned up. The pub was fairly busy but we found a table easily. The service was prompt and friendly. The menu is small but has classic pub...

After a long day working in London my sister and myself went to this pub. The service was great we were greeted warmly by bar staff. First served by one of the young girls she was polite and friendly. The atmosphere felt homely, something that...

This was the first pub we went to during our stay in Kensington because it was the closest. The food turned out to be very good both nights we ate there. The burgers were exceptionally good.

Really good food at a good price in the Kensington area. And it has an authentic local scene that is multinational and sophisticated. Great for singles and for couples it is very romantic.

We had lunch here on Weds 16/06. The pub itself has a charming, shabby chic look & feel. I ordered steak & fries (don't like fat hand cooked chips which came with the steak) with a grilled tomato, green salad & peppercorn sauce in a...

Lovely boutique style pub/hotel. Friendly staff. Comfortable rooms with separate entrance at side of pub.Close to Kensington high St and the Albert Hall where we spent the evening rocking the night away to noel gallagher. Decent food and a nice continental breakfast.

In Crown und Sceptre war ich nur essen. Das Essen ist gut, ich hatte Oxenbacke mit Kartoffelpüree und Gemüse. Sehr...

I brought a group of 41 (choir) from Cork to London for the weekend and to the Crown and Sceptre for dinner and drinks on our last night. We had a superb evening there. The decor is eclectic, rustic and comfortable. Head Chef Jimmy treated...

Great location and close to all shops and famous landmarks. Friendly staff and comfortable rooms although could do with cleaning walls and doors. Lovely powerful shower; always a good kickstart to the day. Breakfast was continental and very nice. If you want a quiet night...

Also eine Sache die ich in London gelernt habe: Kleider machen KEINE Leute Was von außen wie ein normales Pub...

Really disappointed with my meal at the Crown and Sceptre, not because the food was bad but because the portion was so ridiculously small. I ordered the sea bass fillet and what arrived on my plate was two pieces of a sea bass fillet with...

Went here this week while visiting Olympia - staff were v friendly and smiley - sat outside and landlord pipped our to check everything ok -said he had just taken pub on and on telling him what a good job he had done - he...

A great little find thanks to The Good Pub Guide. Nice relaxed vibe on a Saturday night and the staff were fantastic. A couple of things were not quite right with our meals and the staff went out of their way to correct them, and...

Last time I came they had sold out of sunday lunches and were making more but times change now no sunday roasts and its empty look at the picture great shame but new chef due and return of dinners promised

What a delightful little burger bar. The chardonnay was sharp so we where glad of the variety of wines. The beef was from aberdeen oustanding source. The garnish was a little purple rocket salad how tasty to complete the evening we stayed in the beauty sweet lovely ebony curtains. Where off to watch the ladies lettuce club highly recommend by the manager fredericker.

Um excelente hambúrguer da casa!! Mesmo especial... O pub também é confortável e muito ao estilo ingles!!! Agradável surpresa...

We stopped in for dinner about 6pm on a Saturday night. Not too crowded. We were sat straightaway. Ordered a beer. When it came to order dinner waitress said they were out of almost everything we wanted. We paid for beer and went elsewhere. Won't...

It was a short and pleasant visit to this pub.I loved the kitchen, it's Italian. .The staff was very nice with us and they always smiled. Fast&promt the services. I've chosed this place cause a big fan of italian cuisine. The all establishment is quite nice for a break fast, brunch even dinner . toilets were clean..music nice...I reckon this place

Stopped here for a bite to eat and we were not left disappointed, was busy in the area and in the pub but the food & service was excellent, our waiter knew his stuff about the wines and whiskeys they had.

We visited at lunchtime to celebrate a colleagues birthday. The pub is set on a busy road but nonetheless, it's a welcome local. The restaurant was pretty empty the day we visited, only one other table when we arrived at 12.30. The place has a...

"I love having lunch here, especially on a Sunday. Great food and the staff are wonderful. Really worth popping in!"

"The only problem with the Crown is that its not closer to my house but its well worth the trip for a visit. Their tuscany soup with focaccia is so delicious and full of flavour. Their sharing platter under the peckish menu is perfect to have with a couple pints as well."

"A real hidden gem. You will not be disappointed with this place. The menu is interesting and well executed and the staff are friendly and attentive."

"Fantastic food, incredible atmosphere and even better staff. If carlsberg did pubs."

"Amazing food and the staff were very friendly. The deco is great - well worth a visit. I first found out about this place when I stayed in one of the lovely rooms for a work trip. The location ideal ideal for visiting central London"

"A very fun and welcoming pub. Consistently great food to be enjoyed in a recently painted environment. Perfect for both a quiet dinner and a more boozy Friday night."

"Love this place! Best evening atmosphere with happy people spilling out on the street after a days work. Equally you can enjoy a cosy corner for supper and try the delicious rotisserie chicken. There's a really cool basement too which you can hire for parties. Soak up the decor - the place has loads of quirky paintings and artifacts. Couldn't reccomend it more highly!"

"Quality place, amazing food!!!"

We had booked a meal at another restaurant, as we were visiting London for my sons birthday. We left our hotel earlier than expected and whilst walking towards the restaurant, found this lovely looking pub. We had only intended to drop in for a couple...