Biscuiteers Boutique and Icing Cafe in Kensington and Chelsea

Fantastic 👏👏👏 the BEST Lemon Cake I have ever tasted. For sure. Also, excellent service!! BTW, the cookies are beautiful!!

Super biscuiterie la déco est superbe et les biscuits sont magnifiques, ça donne envie! La patronne a même proposé à mes enfants de décorer leurs propres biscuits et ils ont pu repartir avec ! Merci pour ce bel accueil À bientôt

Closed the store? Perhaps I'm mistaken but I couldn't find the store and it seemed either replaced or a construction in progress

I had a birthday biscuit delivered to my home for my birthday last month, unfortunately, although beautifully decorated, the biscuit had no taste and was actually stale…. I kept the box (as it’s very pretty) and sell by date was the 7th of December 2023!?!? Personally I wouldn’t now use the birthday home delivery service based on my experience as a receiver. 🥲🥲 it was a beautiful biscuit, but the taste didn’t match the look sadly and I’m sure these are not cheap either!

Biscuits were adorably decorated but tasted terribly. So disappointing. I am surprised that there was no specific taste, just blahness, and as other reviewers stated, Cardboard! (So true). This business solely focuses on decorating and even have classes, but if your looking for a delicious biscuit you must go somewhere else.

I have wanted to try these biscuits for well over a year now. I bought a box and a tin from Selfridges and all of the biscuits tasted awful. They were bland and tasted stale despite having a shelf life of a few more months. They were discounted and I'm so glad because had I spent full price on these, I would have been even more disappointed. They look beautiful but taste so mid. Party rings taste nicer than these and I'm not exaggerating. Do not waste your money if you're looking for nice biscuits. Only buy these if you prefer visuals over taste.

Totally tasteless biscuits…6 biscuits in a tin for £45 …in edible . I thought I had been given display biscuits.😂😂

Dont waste your money. This was a treat for my grandaughters birthday and was such a disappointment. The place is soul less. The diy icing experience really is diy. A lady spent 3 minutes explaining the piping bags and off she went never to return. No one else was in the main cafe and none of the staff even asked if were getting on ok. They couldnt give a stuff. No interaction no friendliness nothing except take your money. Do yourself a favour watch a youtube video and do your own. Using the piping bags they give your icing is never going to be anything like theirs!!

I thought we were done with expensive tourist traps in London but this place holds the flag high. Fake prebottled and badly served cocktails that are being charged at hotel bar rates!!! Worst part was when "waitress" was questioned about it, the response was rude with abundant "take it or leave it" attitude. Her response was "this is not a bar and this is the way we do them here". If it's not a bar, don't advertise cocktails. If it's not a bar, don't charge bar prices. If you're not into customer service then get a vending machine and stop dealing with customers all together. I didn't try the bisquits...it seemed too much effort for the "waitress". Avoid at a costs.

This was a perfect afternoon tea on our last day in London. Our taxi was running late and when we called to let them know they were really kind about it. The cafe itself is adorable and the tea was delicious! We had a vegetarian in our party who also had a food allergy and they accommodated her perfectly. We found great gifts in the shop as well. Highly recommend!!

I received a voucher for school of icing and had a really wonderful time! The shop and cafe are super cute with a huge selection of beautifully iced biscuits. The staff were really helpful and friendly, plus the lady who ran the icing class was great teacher. The class size felt perfect and everyone had enough space, the 2 hour time slot was also great as you were kept busy so it went quickly but you didn’t feel rushed. You got a free apron and drink with the ticket plus the 9 biscuits you iced so I think it’s good value for £90. It was a really fun thing to do and I would definitely recommend it. I did it for fun and have absolutely no baking or icing skills, so whether you’re a beginner like me or more seriously looking to improve your icing it’s great for everyone! The reason for dropping one star is that the voucher was almost impossible to send! The process is really awful. My mum bought the voucher so they sent her a letter in the post with a number and I had to contact the boutique to book my class. The boutique were ridiculously hard to contact - days spent trying to get through on the phone and waiting for replies to emails. Once I got through I had to give them the number and wait to receive another code (why can’t they give you think to begin with) so I could book online myself. The process with vouchers needs work for sure.

Haven't been to the cafe but have ordered on line and constantly let down with wrong orders. Decided to give one last try for Diwali today, but order did not arrive despite me having placed order2 weeks ago. Website doesn't work when it comes to tracking order. They not taking phone calls at moment so only option to communicate is on line with 2-3 day reply. Not much use when you need to know night before if order dispatched or do I need to get alternative. They of course took my payment...........

We went for a DIY icing session and it was lovely. My son sat still for nearly two hours and they were very understanding that his icing was an inch thick in places. We all came away with lovely biscuits and had a fabulous time. The only thing that let it down slightly was the price - at around a fiver a biscuit I expected them to be a bit bigger. I'd still go again and recommend it though.

I received a present from my cousin which included personalised iced biscuits. They looked amazing and clearly decorated by talented artisan bakers. However, sadly, the biscuits were borderline edible. It was like eating iced cardboard Lovely idea for a gift but I was disappointed that my cousin paid for a quality product and probably didn’t get the quality they would have expected. Summary, look lovely, taste like cardboard

Definitely wasn’t let down The cutest shop, the loveliest shop assistants - and we only spent £4. Please take a visit to this great shop, lots of lovely gift ideas for everyone

Would thoroughly recommend doing this workshop if you like icing/decorating/anything delicate! The two hours flew by and were so therapeutic and only 7 of us in our group so very personal. Really great team who teach you all the tips and a wonderful experience overall: teas and coffees brought to the table whilst we were icing and you get a little gift bag plus a shop discount! It is expensive but worth the money if its a skill you would like to add to your skillset!! I'd do another one (I did a Christmas themed one)

Υπέροχος, παραμυθένιος χώρος. Ευγενικό προσωπικό και πεντανόστιμα γλυκά. Οι τιμές είναι λίγο τσιμπημενες αλλά η εμπειρία είναι πολύ ωραία.

I’ve loved this place and the kindness of staff . We could even get a table , have a wonderful spiced latte and cappuccino and bought a lot of things. The canvas bag is amazing

Mis amigos y yo visitamos aquí hace dos semanas un sábado por la tarde para la guinda de bricolaje. Éramos 6 en nuestro grupo y había reservado con mucha antelación en el sitio web con un sistema de reserva muy fácil. Elegí la última hora disponible que era las 3:30 pm. Las damas fueron extremadamente comprensivas cuando llegamos tarde (¡no es que yo abogara por llegar tarde!) Y aún así nos permitieron participar en nuestra clase de formación de hielo sin sentir apuro, aunque tuvieron que entrar al horno antes de que cerrara la tienda. Me siento terrible por no recordar el nombre de la anfitriona, pero ella fue muy educada y nos proporcionó Prosecco y nos dio una rápida pero informativa demostración de glaseado de galletas. Nos sentamos abajo y era prácticamente una fiesta privada ya que no había nadie más allí abajo. Había dos mesas con capacidad para 6 - 8 cómodamente y nuestro grupo se sentó alrededor de una de ellas y colocó nuestras bolsas / abrigos, etc. en la otra. Fue una actividad muy divertida y relajante, perfecta para un cumpleaños o despedida de soltera. Elegimos 3 galletas cada una de una variedad de formas y nos ofrecieron una gran cantidad de colores y chispas de hielo. Cuando terminó la experiencia, se nos permitió elegir uno para colocarlo en una caja decorativa y los otros dos fueron envueltos a mano en bolsas de celofán. Todos estos fueron colocados en una linda bolsa de galletas. Para 18 personas la encontré muy razonable para una actividad creativa que toma alrededor de 1. 5 horas. ¡Permitió una gran conversación alrededor de la mesa entre amigos y definitivamente algunos momentos divertidos! Pagas tus bebidas arriba y para cualquier persona interesada es 6. 50 por una copa de Prosecco. En un café pequeño, creo que una botella hubiera sido más razonable, pero esta es una mejora menor. En general, me gustaría agradecerles por ayudar a que el cumpleaños de mis amigos fuera tan especial y agradable. :)

¡Yo y un amigo visitamos aquí en agosto! Asistimos al taller de formación de hielo de una hora. ¡En esta adoración decoras tres galletas de tu elección después de un rápido tutorial de uno de los expertos en glaseado!Disfrutamos de nuestra experiencia y el café en Notting Hill está en el lugar perfecto para explorar después.Mientras decoras, te ofrecen té y café, etc., lo que puede mejorar tu experiencia.Una experiencia encantadora, lo recomendaría encarecidamente.

We had a very disappointing experience today. I paid GBP 36 for my daugher and her friend to decorate 3 ready made cookies each. No instruction was given and we had to ask for simple things like icing and a utensil to spread the icing. Decorations were very limited with just 3 types of sprinkles.Honestly what a giant waste of time and money. Cute shop but we won't be back.

We went here for afternoon tea (£30 per head) having seen it listed under ‘different‘ afternoon tea venues in London and were sorely disappointed. It is an annual summer treat for my daughter and I. It’s not really a cafe- just an (admittedly) lovely (although seriously overpriced) iced biscuit shop with 3 tiny tables squished into the corner. Two were already occupied with children icing biscuits, which is their main USP, but we had to virtually climb over them to reach our table. The cakes and scones were presented beautifully on a tiered stand, and there was certainly a lovely selection of very attractive and yummy sweet treats, but no sandwiches (probably my fault for making assumptions as they’re not actually mentioned on the website, but at £30 per head not an unreasonable assumption??). Even with a very sweet tooth there is a limit to the amount of sugary treats one can eat at once. Very disappointing!Even more disappointingly the service was very poor- at no point were we asked how things were, and twice I had to get up and climb over the people on the next table to ask for more tea.A great place for taking children to ice biscuits or even to go for coffee and cake, but advertising an afternoon tea experience for £30 is very misleading as this is just not delivered.

Tienda especializada en galletas de mantequilla decoradas con glasa real. Muy bonitas y ricas, pero con un precio elevado (alrededor de 3-4 libras por galleta, es un precio ajustado a la complejidad de la elaboración pero no siempre uno está dispuesto a pagarlo).

Absolutely love their products, beautifully decorated biscuits and adorable packaging. Used them on couple of occasions for presents. Birthday and wedding sets are gorgeous and you can also add a personalised message 🌟🌟🌟🌟🌟

The cafe is charming and pretty (an Instagrammers dream), but way overpriced. I can appreciate the talent and effort that goes into hand decorating/icing the biscuits, but they tasted very average. Definitely not worth 4 pounds each.

外観も内装も、写真向きです。アイシングクッキーがメインですが、ロンドンっぽいお土産も手に入ります。値段は少々高いです。

I went with an enthusiastic 4-year-old to do the "DIY" (do-it-yourself) session. We were seated with a smile at a sparkling clean table and presented with a wide range of biscuits, a bowl of small icing bags, each a different colour, and edible sparkles for the finishing touch. There was a brief explanation after which we were each to take any 3 biscuits and decorate them. A member off staff periodically came by to see if all was well and to ask if we wanted anything. It was great fun for me and even more for my young companion. When we were done, the biscuits were taken away to be 'finished' so I ordered tea and cake for me and a couple of macaroons for the little one. All of it was excellent and although the shop was busy, mainly with tourists, we were well looked after.

Mi prometido y yo reservamos esta experiencia después de verla en Conde Nast como un té sugerido por la tarde. Queríamos visitar el vecindario de Nottinghill y reservarlo en línea. Encontré el precio un poco excesivo para el té y las galletas, pero me lo tragé pensando que estaba reservando una gran experiencia para nuestro viaje a Londres. Cuando llegamos, había un grupo extremadamente alto de chicas jóvenes que parecían tener una fiesta de cumpleaños o algún tipo de fiesta similar. Estaban corriendo por la tienda y había un adulto que se encontraba. Nos quedamos parados allí por un minuto o dos sin saber a dónde ir. La tienda era linda. Luego vimos una escalera y bajamos las escaleras para ver si había alguien allí. Encontramos a un empleado sentado en una mesa en su teléfono que me preguntó si yo era quien soy. Ella nos dijo que nos sentáramos en la mesa y literalmente nos sentamos allí durante 10 minutos. La mesa tenía un mantel de plástico pegajoso, supongo que en base al grupo de niños que bajaron poco después y se sentaron con nosotros mientras esperaban las galletas de su clase de glaseado que habían sentado antes para decorarlas. . . . Cuando la mujer regresó, nos preguntó qué queríamos beber y pedimos un té y una limonada. Luego nos trajeron una pequeña bandeja de postres. Los postres estaban bien. Todos estaban fríos, y claramente habían sido sacados de una nevera. La galleta estaba literalmente rancio. Los pasteles estaban "bien". No es genial de ninguna manera. Cuando nos sentamos en el sótano de la tienda de galletas con 5 niñas de 10 años y allí mamá, mientras esperaban una por una, fueron al baño directamente a nuestro lado, y la batería de la alarma contra incendios chirrió cada 30 segundos porque la batería necesitaba para ser reemplazado directamente sobre nosotros, no pude evitar pensar que fue la mayor decepción de todo nuestro viaje. Reservé esto porque estaba anunciado como un té de la tarde. Tengo una olla de agua con una bolsa de té en ella. Pensé que la experiencia habría sido mucho más por lo que pagué. No recomendaría esta experiencia, ni volvería.

très jolis biscuits - parfait pour offrir en toute occasion, ils sont aussi bons.

This place is cuter than you can imagine. It's a pretty little place filled with amazing biscuits in Notting Hill. You can even customize them! Yes, a bit pricey but definitely worth it.

Visité la tienda ayer y me encanta la apariencia de la tienda y las galletas son deliciosas y TAN bonitas. Sin embargo, la razón de las 3 estrellas es solo el precio que se cobra, lo que es bastante escandaloso desde mi punto de vista, ya que solo son galletas al final del día.

Después de recibir y regalar sus galletas durante varios años, mi hija me invitó a tomar el té de la tarde en mi cumpleaños. Estaba reservado para el sábado por la tarde y me alegro de no haber leído las reseñas de antemano. En primer lugar nos saludaron muy bien por las dos señoras en la tienda a pesar de que estábamos temprano. inmediatamente supieron el nombre de la reserva y nos acomodamos en nuestra mesa. Sí, el área es pequeña pero es perfecta, ya que es un lugar agradable. Me alegré de que no estuviéramos en la mesa de hielo abajo, que tiene mucho más espacio, sin embargo, no se puede ver a la gente. Las bebidas estaban bien explicadas y pedimos cafés con sabor que vinieron en sus preciosas tazas. La comida entonces se apelmazó en el soporte de la torta y cada artículo fue descrito. Nos tomamos nuestro tiempo saboreando cada pastel diferente y eso significaba que para cuando nos quedaran las galletas, les pedimos que nos las lleváramos ya que estábamos llenos. Estoy confundido por los comentarios que dicen acerca de los sándwiches, ya que nunca tuvimos ninguno ni están en el menú - ¿los comentarios negativos en realidad vinieron al mismo lugar. Mi sugerencia sería que las damas que cuidan a las personas adviertan que habrá un pequeño retraso debido a que los bollos se calientan. Nos habíamos preguntado la hora después de nuestro café hasta que trajeron la comida y esto lo habría explicado bien. Preferiría esperar diez minutos para ver los bollos calientes que los tienen fríos. Cada artículo era perfecto, sin embargo, el brownie de caramelo salado era la perfección. No es algo por lo que normalmente optaría o elegiría, pero el balance fue perfecto

If you're not pulled in by the charm and decor, then you'll definitely get pulled in by the frosted cookies. You can also have parties and frost/decorate your own cookies as well. Delicious and such a fun store!

¡Guau, primero cuando entramos, el olor y la exhibición de galletas era hermoso!

Trop drôles ces biscuits home made à l'effigie de la Reine ou autres personnages atypiques. Un peu cher certes mais il y a du travail derrière. Donc, c'est justifié. Ce n'est pas comme toutes ces mêmes boutiques qui vous vendent du kitch et du n'importe quoi.

Wir waren gestern zu viert dort und hatten den Christmas Afternoons Tea im voraus gebucht und bezahlt. Wir waren 15 Min. zu früh dort, keine Kunden im Laden, alle Plätze leer, dennoch durften wir nicht dort bleiben und uns setzen, sondern wurden aufgefordert noch draussen rumzulaufen und wiederzukommen. Die glutenfreie Option hat sich so herausgestellt, das die Dame auf die Stücke gezeigt hat die glutenfrei sind. Es wurdenichts extra hergestellt. Die Sachen wurden auch nicht auf eine extra Etagere angerichtet, sondern lagen mit den anderen Teilchen zusammen. Die Scones z.B. Waren nicht glutenfrei. Pech also. Uns haben die Teilchen nicht so gut geschmeckt, waren Kühlschrankkalt. An Christmas hat einzig das Muster auf dem Macaron erinnert. Ich werde nie wieder dorthin gehen, zumal die Tische sehr schmal sind, das ist eine ungemütliche Ecke, kein Cafe. Die icing Kurse sind unten im Keller wo ein grosser Tisch steht. Ich hätte bei tripadvisor vorher schauen sollen ich Idiot! Es sagen ja alle das gleiche! Und das für 30 Pfund, und Freundlichkeit geht auch anders.

El servicio al cliente y la experiencia fue totalmente impactante. Es muy decepcionante. Mi madre y yo teníamos un cupón pero la experiencia no fue como la descrita y muy insatisfactoria.

Гуляя по Лондонским улочкам мы наткнулись на такое красивое кафе! Когда зашли то нам сказали, что всё полно и резервации до вечера! Мы расстроились ведь так хотелось побыть и насладиться прекрасным местом! Затем мы спросили у девушки как с резервациями на след день и на что нам ответили приходите завтра - место будет! На след день радостные идем снова сюда и тут нам говорят, что снова всё занято! Приходите завтра! Тк это был наш последний день в Лондоне мы сказали об этом девушке и она нашла для нас место, что было очень приятно! Спасибо ей, к сожалению она ушла и мы не успели спросить её имя! Было интересно рисовать на реченьках глазурью и насладится таким прекрасным горячим шоколадом! Всё происходит так вы присолите выбираете 3 пустых испеченных печеньки это может быть домик/животные/одежда И так далее, затем разноцветными глазурями разукрашиваете и потом это отправляется в духовку и вам красиво запаковывают и печеньки ваши! БЫЛО ЗДОРОВО! спасибо за прекрасный сервис...

Not only are their biscuits cute, they are delicious and the have a glutenfree selection. No need to mention how much my toddler loves them. I do too. And often join their painting biscuits for Halloween or Christmas workshops for children. Love the girls there. Pricy but worth it.

Las galletas y pasteles están buenísimos. Bonito sitio donde comprar recuerdo especial y delicioso.

This place is catnip for anyone who likes an highly instagram-able place! It is super cute and does biscuits for kids to decorate themselves as well as quiet cups of tea. Anything beyond this becomes £££, but if you are wandering around Notting Hill and are prepared for a pricey pit stop, then you could do a lot worse.

Me envió este correo electrónico siguiente nuestro viaje. . .

Know the product well as myself and several members of my family have used the mail order service on numerous occasions so was excited to discover that there are cafes too.

『ノッティングヒルの恋人』のTravel Book CompanyのモデルになったThe Notting Hill Bookshopのすぐ近く、Portobello Roadと並行して走る脇道にあります。

Lovely quirky little place, excellent afternoon tea, far too much to eat so it was boxed up for us. Had fun icing some biscuits too. As there was a children’s party downstairs we were kind of squashed in a bit at the back of the shop. Had a great time.

Sulla Kensington Park Road, parallela a Portobello Road (incredibile come questa via sia così poco affollata al sabato mattina rispetto a Portobello dove bisogna camminare quasi a spintoni) c'è questo bellissimo negozio di biscotti che è una gioia per gli occhi e per il palato.

It is not only a cookies or Icing café, i should say it is a must to visit and see the beautiful cookies and the cozy and charming place. You can have coffee and tea and taste some cookies or yummiest mince pie for the season, or have scones. And downstairs there is a place to learn how to decorate Icing cookies. Service is smart and classy with a big smile.

O Biscuit Boutique é uma loja de bolachas no bairro de Nothing Hill. O espaço é muito agradável, e pode comprar umas magníficas bolachas muito criativas ou tomar um chá.

Świetne miejsce na popołudniową kawę w turystycznej dzielnicy Notting Hill. Pyszna kawa i ciastka zaraz za rogiem słynnej Portobello Road.

Gran calidad galletas muy caro! Regularmente en línea orden de ellos quería asegurarse de que sabe la opción existe. Es genial para cumpleaños, o visitas de hospital como tienen temas divertidos para ocasiones cajas panecillo. Tenga cuidado de ir a la tienda ya que puede comprar uno o dos para ti. .

Como me preguntaba por las calles de los alrededores de Notting Hill justo en Portobello Rd, simplemente me encontré con este pequeño y con encanto tienda de galletas. Lo que atrajo mi atención fue la variedad de coloridos absolutamente preciosas y prácticas (latas coleccionables) galleta. Entré! Qué mundo tan fabuloso. . . Ventaja descubrí también tienen clases de galleta guinda para niños!

Les biscuits sont originaux, délicats, de toute forme pour toutes les occasions. Le personnel est très prévenant et gentil. Une...

Desde una perspectiva visual este café atrae a usted directamente. Había una buena variedad de tortas caseras para ir con una taza de té. Me recomendó la tarta de frambuesa y fruta de la pasión y fue increíble.

Disfruté de la decoración del lugar, pero pensamos que es un poco caro. Yo no estaba muy impresionado con el brownie me dieron

最寄駅から少し歩きますが、行く価値あり！とても可愛いお店です！クッキーの種類はかなりあります。季節によっても違うそうなので、何度行っても楽しめそうです。

We came for high tea on a Sunday, make sure you make reservations ahead. They dont do same day reservations or walk ins for the full tea. We had a blast, it starts with a full tea service and a ton of choices for sandwiches and sweets. The food was all delicious and the staff was very helpful in refilling tea, etc. Once we finished tea it was time for some cookie decorating. They brought out a ton of cookie shapes and icing colors. We had a ton of fun decorating all the cookies and getting to learn how to ice. It was a great afternoon. The shop is very tastefully decorated and beautiful.

Stopped in here at the recommendation of a random pin from pinterest...so glad we did. The cookies are delicious (especially the vanilla ones!!) And you can by them to take home. They come in about 100 different shapes and types and are really adorable!They do a high tea but you need to make a reservation a day in advance.

On the high street nestled amongst the shops It has a lovely front and you can sit outside on a warm dayInside the display of biscuits is amazing We stopped by for a cream tea (£10) as the afternoon tea was fully booked(around £30)The scones were freshly baked for us and served with jam & clotted cream While waiting we iced 3 biscuits each at £15 which was fun Once again we didn't have time to attend a proper class One was going on downstairs and it seemed very interesting Overall a lovely afternoon

We were staying in an apartment in Notting Hill and came across this delightful shop on a walk around the neighbourhood. The girl behind the counter was most helpful and friendly. We were lucky to sit at one of the two tables outside. Good coffee. The biscuits were beautifully iced and tasty. It is a popular place in the afternoon with young children being picked up from school. Pity this was not in the neighbourhood 35 years ago when I lived a few doors up the street. Sometimes a biscuit is what you want rather than a cake. It was busy so I did not see what else is available.

beautiful shop with decorated biscuits galore. limited tea selection from which to chose. notices advertising biscuit icing parties for small kids. extensive selection of beautiful biscuits.

I visited here with my best friend as she bought me afternoon tea for a Christmas present. The selection of cakes and biscuits was lovely and tasted very good. The tea/coffee was endless and the staff were very friendly and very helpful, the seating area is very small, but we were the only ones in there so it didn't matter to us. Overall a cute little shop with very nice produce

My three children had this past Friday off school so we came up to London for the day, starting in Notting Hill. I knew Biscuiteers was in the area and suggested to them that we check it out. My two boys (9 and 11) rolled their eyes at me...little did they know.We chose to do the DIY biscuit decorating - 3 biscuits each (their choice), an assortment of icing colours and sprinkles. They took their time decorating cars, dinosaurs, tea pots, castles, etc. The biscuits were then put into the oven for the icing to harden. I had a coffee while they decorated.In the meantime the woman working, Christina (apologies if that's spelled wrong), was absolutely lovely. She explained to my three how to use the pipping bags, engaged with them (and me), helped other customers. To read other TA reviews saying the opposite of the staff is actually surprising because *this* was the customer service I long for as an expat living in the UK.I had thought we might stop in for a few biscuits, I didn't realise we'd spend over an hour decorating and having such a fun time. The presentation box is cute, they liked having their own bag to carry. It's not cheap, but it was so worth it. We'll be back.

I have a grand idea ...Stop apologizing for terrible service and just fix it.The bottom line is this lil bakery is both whimical on the outside decor and deliciously yummy on the inside with their biscuits and goodies they provide.The service is very underwhelming and at times just plain rude ..the staff is well yawn yawn.This little gem of a place could be so much more, people do not mind paying high prices when they receive an outstanding product and more importantly an excellent guest experience but that is not the case.I will bet if you train your people to go the extra mile your business would increase 3 fold. Look at high end dept. stores why would you go there? Maybe they remember your name or smile and bring your bag around or simply Thankyou for shopping there and wish you a nice day. Remember the way you feel when you go into a store with exceptional service .What sticks with you and why do you want to return?when you can answer these questions maybe you can then fix the problemMichelle Hermes

preciosa tienda con unas galletas espectaculares, con cajas temáticas...aunque a un precio muuuuy elevado, 3 libras por galletas (y si quieres caja hay que pagarla aparte). merece la pena ir aunque solo sea por probar una.

I visited here today with my Mum to ice some biscuits. The shop is very small but beautiful and the products look great. We were the only ones in the store but the staff were not very attentive. We were offered a drink at the start, but were left feeling a little awkward when a staff member working at a table nearby took a difficult phone call. I was hoping for a little bit more when it came to the icing of the biscuits, perhaps a little bit of guidance and some inspiration. I really think that this could be a great place but we didn't feel very comfortable during our stay. I was really looking forward to visiting as I love the biscuits and the whole concept of the store.

we rang the day before and was told could not book the drop in Icing only to get there and told.we should have booked as it was busy...The shop appearance is a little tired from outside and when paying premium prices style needs to match substance, displays with inconsistent pricing etc...sat at small table to Ice some biscuits and was bought scant amounts of icing in bags and biscuits...problem was taupe, dark blue ,sludgy green bright yellow really don't help creativity and bags were cold and thick...Told you can only.do line piping. As flooding would.mean biscuits needed to go into ovens for drying....only to have to hang about for line piped biscuits to go in oven and a wait.for us anyway...Did 3 biscuits between us as my partner was bored and felt the website had been misleading...member if staff told us we looked like we were having a good time and we said we were not and why...she sent for manager who initially appeared unfriendly but warmed when we said we were not actually co complaining just responding to the staffs acertion.....and offered us complimentary coffee however we were subsequently charged for this. Nothing was really bad but we were disappointed at the slight miss representation and had too change tubes and had a lengthy walk to get to a shop and I guess for the effort it took it really wasn't worth it ....sorryx

I buy gifts here for my friend's kids and they always love them. They have unique and beautifully presented biscuits here which look so good it seems a shame to eat them. A lovely place to buy a special treat.

...passage obligé après et à proximité de la librairie de coup de foudre à Nothing Hill. Les étals sont sublime, tout fait envie mais.....it’s a little bit expansif

Found it very difficult to find Biscuiteers from Notting Hill Gate station, but a nice atmosphere inside. Very busy and small cafe, but lovely scones, sandwiches, and the battenberg and macaroons were delicious. I found the biscuits crumbly and dry but they looked very cute!

The shop is super cute, well decorated and I have to say it's a writers dream because it's so detailed. I expected more out of it. I honestly couldn't tell you the flavor of the macaroon I tried and the cookie was very hard. We really enjoyed the gingerbread queenie though, I would definitely go back for more of those.

Após visitarmos a famosa livraria do Filme Nothing Hill (localizada no bairro de mesmo nome), nos deparamos com essa maravilhosa loja ao virar a esquina. Este estabelecimento é especializado em biscoitos artesanais confeitados de diversos sabores. Outros doces também são encontrados na loja, além de bolos e macarons, por exemplo. Esta loja é de encher os olhos (vejam as fotos). Para aproveitar ainda mais a beleza do local, sente-se e saboreie os biscoitos regados acompanhados o típico chá inglês (ou café se preferir) servido num ambiente impecável...aproveite cada detalhe da loja e sua decoração e suas obras comestíveis. Os biscoitos mais baratos custam 2 libras... vale muito a pena conhecer este local que enche nosso imaginário...estar nele é como viver em um filme da belle epoque...recomendadíssimo !!!

Visited our daughter for coffee and cake. The chocolate log usually a festive favourite, was full of cinnamon, so disappointing. Our coffees were good but trying to pay was shameful. I stood in a queue with customers buying biscuits whilst behind the counter the staff bumped into each other spilling coffee and trying to serve seated customers. Would we return , no! Three coffees, two cakes and three un-iced biscuits for nearly £30!!!

Thank you Biscuiteers for your apology which is warmly accepted and gratefully received, I actually cried tears of joy! Thank you for your orange flower chocolate cake, now I understand what all the fuss is about! The cake is delicious, the sponge is perfect, the jam layer is perfect and tastes supreme. The icing is artful and the cake is very moreish! The cake has a very clean taste, it is very clean tasting in that there is no artificial or chemical after taste. I adore the tin it arrived in. Thank you Notting Hill Team for your assistance, time and attention. You have some new customers for life, we look forward to purchasing oodles of your goodies on-line. x

Multitude de déclinaisons des biscuits et gâteaux anglais, pour Noel, baptêmes, mariages, périodes de la vie, pour les entreprises, avec en plus une activité de formation au glaçage, et un salon de dégustation.

August this year I had a 20% offer and a £10 voucher, as I live in Cheshire I tried to place an order online... Was advised then patronised haughtily by customer service staff who almost 'guffawed'..That I couldn't possibly use both discounts together, someone should tell them that a fake posh telephone voice does not impress or equate to a conducive helpful call neither does the pretence induce a feeling of trustworthiness. I was intending to spend £140... Needless to say they lost the order.This week I was in London and thought I would give Biscuiteers another chance hoping the previous experience was just a blip.Well quite clearly not. Biscuits shelf edge label £3.50 but coming upon on till £4.95, explanation given that the biscuit was loaded with icing!!! Nowhere was the higher price to be found. The boxes which the biscuits were actually in were £3.00 at the till... again not at all priced. The 15% discount on Christmas products was not awarded at the till, when I asked for it to be applied to my purchases I was quizzed as to how I knew about the discount as 'we are not actively promoting the discount yet' bizarrely on the booklet they sent to me it's on the front page. Staff haughty again, lack of displayed pricing blamed on management. Querying the price of the £3.50 biscuits charged at £4.95 I was told that she would do me a 'favour' and apply the Christmas 15% reduction to the £4.95 cost reducing the cost to £4.22 a lot more than the £3.50 advertised. Judging by the reviews I'm not alone in my experience...perhaps with respect I suggest Harriet Hastings & or Stevie Congdon should spend some time at grass roots level again talking and teaching their staff or contact me to overhaul their PR and management... The art inspired premium individual niche product is too good to allow it to fail due to a rude, complacent, haughty, ineffective sales and marketing team.

My friend and I had heard about the biscuiteers shop and were very excited to visit. We had afternoon tea there and we're very disappointed in the selection given. A sorry selection of very small cucumber finger sandwiches and salmon sandwiches with 1 small scone, macaroons, the driest cupcake I've ever tasted and an over-cocoaed brownie. The biscuits were pretty, but the recipe was nothing special, just a normal biscuit. We were crammed in a corner down the side of the shop, so it is no surprise no one came to our table after we were served to ask if everything was OK. I was unhappy paying £48 for this, and told the assistant as I paid I thought it was over priced for the very poor selection - even for London prices. At this point I'd expect an apology or some solution, but all I got was a reluctant 'ok, I'll tell them downstairs'.We go for afternoon tea a lot, and this was the worst I've ever had. I expected afternoon tea to cost around £25 per person in London, but for this I'd expect a selection of 3 or 4 flavours of sandwich and a good quality of baking. Honestly, don't bother going for afternoon tea. The shop is good to look in if you're around notting hill, but go elsewhere for afternoon tea.

Ce salon de thé est juste magique, serveuses tres souriantes et serviables, les gâteux sont très goûteux, le chocolat chaud aux marshmallows est délicieux. Superbe l'aisance avec plein de couleurs.

I was unlucky enough to receive these ghastly overpriced feeble excuse for biscuits”. To call them biscuits is wrong as biscuits should be crunchy and buttery. I can quite honestly say they are the worse biscuit I have ever eaten.The tin they were presented in was so cheap I nearly lost a finger from the nasty metal. I complained having come to the conclusion that this must have been a bad batch.I asked for a refund and was told to post my biscuits back which I did. Once they received my tin I was refused a refund by an awful, rude and patronising girl as apparently they this is the usual muck they produce. Who on earth are these people as my 3 year old son is capable of baking something more edible than these vile things.I am not sure what was worse, the eating experience or the disgraceful obnoxious customer service.Do not buy unless you are gifting to someone you really do not like. But then again, don’t waste your money.

I had a superb couse of vintage birthday icing cookies last Saturday.In a small class of five and in a relaxed environment I have learned the border and flood icing and had some fun.The teacher was really lovely and patient. In the end we take home the biscuits, one beautiful tin, an apron and a certificate.Will definitely come back for extended icing masterclasses.

A lovely little shop with wonderful frontage and beautiful displays. The interior is also enchanting and all the staff are very friendly. A few things like dirty glasses for some drinks and the biscuits despite being pretty aren't all that tasty. Good for kids ie decorating but boxes are expensive as take away presents.

The biscuits are DELICIOUS. Worth every penny! Everyone in my family loves them and can eat a box of thirty in under five minutes. I've seen a lot of people complaining about the cakes and service but i personally haven't tried their cakes so I cant speak for them but i definetly recommend going in there if you can and getting a biscuit. There's also a gluten free option. The best biscuits are definetly their vanilla ones.

I do not recommend this company. I have read other reviews and i agree with the other complaints,very similar experiences, it's not just us! We ordered a chocolate cake for my daughters' 21st birthday, when it arrived it was inedible, no-one wanted to finish their slice. I phoned them up and explained the issues with the cake but they would not believe me! I returned the cake to them and only when they tried it themselves did they agree with the problems we had stated. They explained that the chef did not use the usual company recipe, they refused to give me a refund and offered me another cake for a future celebration, i declined. After constant emails and very long phone calls, i was eventually and begrudgingly given a refund. A decent and professional company would have given me another cake, - complimentary and a refund. They have lost a good customer. I do not recommend this company, they have the worst customer service i have ever come across, it beggars belief and their arrogance is beyond the pale.

Went there for my girlfriend's birthday, we decided to decorate some biscuits with icing – it was good fun! We also had some good hot chocolate and coffee and some tasty granola bars. Cute atmosphere and friendly service – if anything, a bit pricey, but overall it left a good impression.

I have to say was majorly disappointed!! My wife ordered a baby shower cake and some biscuits for her baby shower with specific instructions on what was wanted, she was horrified when she turned up the day before the shower to find the cake was the wrong colour both on the outside and the inside(was meant to be white on the outside and blue on the inside). My wife was distraught so they tried to bodge it up with some white icing. She was told my the sales associate that it was best not to put it in the fridge and to leave it out which was followed. An hour later my wife started to realize that the cake was beginning to melt and was falling apart it was a disaster!! She emailed the shop and the manager tried to pass the blame onto her by saying she should have put it in the fridge even though she was told not too. You would think the first thing you would do is apologize not try and say it's your fault. Anyway they refunded some of the money and made a basic cake which we picked up the next day but certainly would not recommend them if you need any cakes for any occasions very very bad service.

Popped in for tea and biscuits having used Biscuiteers to send postal gifts for a long time. The staff were friendly and the biscuits were so pretty, it was difficult to choose which one to pick. I also loved the red stripy teapot. The couple next to me were icing their own biscuits and I only wished we had more time so we could have done the same!I thought it was reasonably priced for the area and would certainly go back :)

Unique biscuits!!! Handmade! Beautiful colors in a tasteful little pastry shop.. It a bit expensive but you should try them.. It's on a road behind Portobello!

petite boutique avec pleins de charmes. biscuits très biens décorés. vitrine très sympa. par contre seulement 2 parfums pour les biscuits: chocolat et vanille. le biscuit n'a pas beaucoup de goût. heureusement qu'il y a le sucre

Please be cautious when using Biscuiteers... I ordered a cake online from them for my son's christening and it was dry and not nice to eat - surely it's pretty difficult to make chocolate cake's that's not nice??! Their designs are pretty but don't have a great texture/flavour. When I asked for a partial refund, they refused, even though I explained that many of my 16 guests didn't want to finish their slices. Really poor customer service.

Wunderschön dekoriert, Kekse für alle möglichen Anlässe (Geburtstag, Hochzeit, Sport, Hundebesitzer, Hunde, verschiedene Berufe...). Auch einzelne Exemplare für 3 Pfund pro Stück werden liebevoll verpackt und in hübschen Tüten mitgegeben. Einen Dalmatiner-Keks haben wir schon gefuttert und er war sehr lecker. Sehr freundliches Personal. Man kann auch Kaffee/ Tee trinken und die Kekse und andere Leckereien dort verköstigen. Im Untergeschoß kann man ausgewählte Exemplare selbst verzieren oder Geburtstage feiern. Absolut lohnenswert. Auch relativ leicht zu finden von der U-Bahn aus.

Fun and quirky, great for window shopping but massively overpriced. Biscuits look great, especially as gifts but don't taste that great tbh.

白と黒の可愛らしい外装。そして店内にはたくさんのカラフルなアイシング。とても女子受けしそうなお店で、ここで売られているアイシングクッキーとかもお土産にちょうどいいと思います。

Delicious biscuits and cakes! So colorful and creative. Went there for a cup of tea with my friends. It's also a great place to buy presents. I totally recommend it. So amazing.

The place is small as we was assigned to sit upstairs ( they have private children party downstairs) . We booked and paid in advance for the afternoon tea ( £48 for 2 ) . I didnt expect it to be so good because im not really a fan of cookie, but then it turned out to be one of the best afternoon tea experience I ever have . The staff were a bit slow but very friendly. The scone was amazing, not too dry as so many other places but soft and moist. We visited on a friday afternoon and there was also vintage market on that day . Definitely reccomend to anyone who looks for fancy cookies, great scone and cozy atmosphere !!!

Went for a birthday afternoon tea. The place is quite small but nicely decorated and full of yummy biscuits! Is not too expensive and the choice of sandwiches and cakes is quite straightforward, just the typical things, mini scones, macaroons, mini fairy cakes...but the biscuits are worth a try.Overall a nice experience, the staff was very attentive and friendly.

I booked for tea for a friend's birthday. On the whole it was a positive experience. The staff were friendly. The area allocated for us was a nice private space. It was perfect for us as we were a largish group of quite noisy ladies. If I'd have visited with just one other person, it might have seemed a bit odd. As it was, there was no room for other visitors. We enjoyed the tea experience. I have eaten a lot of afternoon teas and usually only tea is included in the price but I asked for the hot chocolate and they included this without a fuss. My friends who drank tea had to keep asking for a fresh pot and if this had been offered to us it would have been nice. The sandwiches were pretty sad, not very adventurous with their fillings. The scones were lovely but they were tiny and we only had 1 each. when I asked if we could have more, I was informed that they were freshly baked each day and there were none left, which was a shame. We had mixed feelings about the brownies and biscuits but I thought they were lovely and the decoration was exquisite. The macaroons were really good. The shop was really lovely and I bought a tin of biscuits as a gift and a Biscuiteers cake tin for myself. I'm not sure I would visit again as it wasn't perfect but we had a lovely afternoon.

£48 for a cream tea that includes:- four tiny, flavourless finger sandwiches with margerine and cucumber served on generic supermarket plain sliced white bread- four small corner cut sandwiches with cheap cream cheese and wafer thin slices of salmon on generic supermarket brown sliced bread that was slightly stale- four miniscule "scones" (I've never seen anything so small)- a selection of dry biscuits with far too much icing- two dry brownies with more dry biscuits placed on top- two glasses of prosecco- two pots of clipper tea (the nicest part of the "meal")- a seat on a table in a cubby hole that is far too small to be practical, and where you will be constantly asked to move so that the staff or other customers can get past.I understand that cream teas are more about the novelty and experience than the actual food, but I enjoyed neither! The food was terible. At a place called the Biscuiteers you would expect the biscuits to be exceptional, but this was not the case. Their focus is obviously on putting as much novelty icing on everything as they can - the flavour and texture of the biscuits is clearly just an afterthought, as they are dry and unpleasant, and what little flavour they have is drowned out by the cloying icing that is plastered on.The experience was also poor. This was not the fault of the staff, who were in fact very polite and well meaning. However, cramming tables into such a small area was never going to be conducive to an enjoyable dining experience.If you want to have a chuckle at some amusing novelty icing then this place is great, but for them to charge so much for clearly inferior quality produce is nothing less than a complete rip off. I would nearly go so far as to call it a scam! Either lower your prices or improve the produce and dining space!

C'est via pinterest que j'ai découvert Biscuiteers : en effet, j'avais trouvé une photo de la magnifique décoration de la façade. Etant en voyage à Londres pour le nouvel an, j'ai voulu m'y rende. Mais quelle déception en arrivant devant l'entrée : le magasin est fermé entre Noël et début janvier. Cependant, un autre voyage était déjà prévu à Londres fin janvier à l'occasion de mon 26ème anniversaire ! Pour fêter cela dignement, ma soeur m'a offert un "Tea for Two" le dimanche après-midi chez Biscuiteers et c'était tout simplement parfait <3 . Les vendeuses/pâtissières étaient extrêmement gentilles, les petites gourmandises un délice ! Bref, si vous passez par là aller y jeter un coup d'oeil :).

Small cookie company with adorable decorated cookies perfect for gifts ...I loved this place. .carrot cake is a must

Popped in on recommendation. Friendly attentive staff, good swift service, tasty biscuits. Lots to see and do. Didn't have time to do icing activities but will definitely be back.

We were wandering around Notting Hill/Portobello Road and stumbled into this shop which had the cutest decorated cookies (biscuits). It turns out you can take an icing class and learn how to make these lovely biscuits. We didn't have time for tea, but definitely plan to go back.