Cromwell Place Café in Kensington and Chelsea

Nice interiors, horrendous staff. Got asked to move tables 4/5 times by staff to accommodate other guests. Didn’t get one thank you. They didn’t bring the food we ordered so had a drink and left.

My friends and I had an amazing experience at Cromwell. We really love the Persimmon and Ricotta Cake. The atmosphere was lovely, and it’s very clean too (I’m a germaphobe). In respect of their no photography policy, we enjoyed it because we get to actually converse with each other and appreciate the cafe as it what it is rather coming here for just pictures. (Though I had to take a few pictures of the food cuz it’s so good). Rosie, the waitress, was so lovely and welcoming, very attentive as well. My phone was at 10% and thank god, the staff help me charged the phone for me. I recommend this place to any young adults who are looking for a relaxing place to hang out with friends. Will definitely come back!

Super chilled out vibe here with a great tea 🍵 😋 selection. Small selection of pastries. Did not eat here but the lunch menu looked interesting.

staffs are so rude and arrogant. won’t come here again and not recommend to anyone. there’s no one on the seat and they are ‘not allow’ to take any pictures in the cafe. the worst cafe ever in London.

Staff is really rude, they don’t allow to take any photos as it’s “disrupting customers”. Please don’t visit this place - overpriced coffee and food better go to Pret nearby

A beautiful place, very friendly and professional staff... As for food ... Well it was fresh but for 13 quid I'd expect more than just bread, butter, ham ( although it was lovely) and three gherkins. Coffee was burnt (had a bitter burnt taste). I was contemplating asking to take the service charge off but the serving staff did work hard. Wouldn't come back for the food, only for the atmosphere.

After sharing some concerns about my recent visit to Cromwell Place, I was pleasantly surprised by the manager’s prompt and thoughtful response. They not only addressed the issue but went above and beyond to explain the situation and offer an apology. It’s clear they prioritize customer satisfaction, and I really appreciate the effort they took to make things right. I’m looking forward to returning and enjoying their wonderful cafe. It’s great to see a business that truly values its customers!

Fantastic Experience, food was incredible the service a joy! Stunning design in the room. Highly recommended.

Dropped in for lunch, what a great experience. Excellent food and service was outstanding. The room is incredible. Highly recommended. We will return.

Shame about the level of service. Food served looked to have gone off.

Great place, shame about the service lacks class and quality of wines were poor. The staff dropped wine and spoiled our clothes on the day and how it was dealt with was disappointing.

We chanced upon this place. The food was all utterly incredible and the customer service was next level. Everyone was so friendly and we were genuinely welcomed. Can’t wait to go back.

Beautiful cafe, a true gem in this area!

Lovely staff, lovely building, amazing trendy interior, amazing staff! 10/10 experience! Me and my best friend came yesterday morning through a reservation we made online. 1000% recommend the place! I have attached some pictures that can really speak for themselves!

Really gorgeous hidden cafe in south ken area, it’s just stunning inside - staff are courteous too and professional. The only thing I’d say is that their breakfast menu could be a little bigger, although they make up for it with some nice pastries.

Please inform at the time of booking that photography is discouraged and that the store is at risk of theft. My friend lost his wallet in this shop and lost two thousand pounds

It's quiet and has a great atmosphere... iced coffee is available, the interior is very pretty, and the staff are very friendly. It was so hot that regular customers made reservations🥵🥹🤍

Just perfect, in every way. A welcome retreat from London’s weekend crowds.

Is it really so difficult to hire someone who knows guest service and will look appropriate for the workplace?

Amazing atmosphere and great coffee!

Fast service, lovely atmosphere and interior design to sit and chat with your friends. Tasty jasmine green tea, average Macha tea. Affordable prices for the area, gallery.

Cromwell Place Cafe exudes sophistication with its classy ambiance and attentive staff, making every visit a delight. I found myself indulging in their matcha not just once, but twice, captivated by its exceptional quality. Despite its central London location, prices remain reasonable, adding to its allure. Whether you're working or simply unwinding, the cafe offers an amazing atmosphere conducive to productivity and relaxation. Highly recommended for those seeking a refined dining experience.

Service is terrible. Racist establishment with disrespectful staff.

Feel like being in paris Hidden beautiful cafe in london Service is so nice

Simply delicious creation by Rafa

Rafael was fantastic! Cocktail was delicious