Crisis Skylight Cafe in Tower Hamlets

Caring approach. Authentic help. Hope I don't ever need to call on them again, but the experience was not half as embarrassing as I thought it was going to be!

I have a disability that requires ongoing support, and up until now, I have been receiving assistance from Jean, a staff member based in London who specializes in efforts to end homelessness. While I appreciate her dedication to this important cause, I have some concerns about her understanding of legal matters and the complexities surrounding disabilities. Although Jean often greets me with a smile, which many would perceive as friendly and welcoming, I can’t help but feel that her demeanor lacks sincerity. This insincerity complicates our interactions, and it makes me question whether she fully grasps the challenges I face. In contrast, my experiences with other staff members in the organization have been markedly more positive; they exhibit a level of professionalism that is accompanied by genuine friendliness. This combination of qualities makes me feel heard and supported. Regrettably, the negative vibes I have experienced with Jean have created additional challenges for me. Instead of receiving the assistance I need, I often find myself struggling to navigate my situation on my own. The lack of effective support during these critical times has wasted precious time and adversely affected my health and well-being. It is disheartening to feel that my needs are not being met, particularly when there are others in the organization who could provide more meaningful and compassionate assistance.

I have a disability that requires ongoing support, and up until now, I have been receiving assistance from Jean, a staff member based in London who specialises in efforts to end homelessness. While I appreciate her dedication to this important cause, I am concerned about her understanding of legal matters and disability complexities. Although Jean often greets me with a smile, which many would perceive as friendly and welcoming, I can’t help but feel that her demeanour lacks sincerity. This insincerity complicates our interactions, making me question whether she fully grasps my challenges. In contrast, my experiences with other staff members in the organisation have been markedly more optimistic; they exhibit professionalism and genuine friendliness. This combination of qualities makes me feel heard and supported. Regrettably, the negative vibes I have experienced with Jean have created additional challenges for me. Instead of receiving the assistance I need, I often struggle to navigate my situation independently. The lack of adequate support during these critical times has wasted precious time and adversely affected my health and well-being. It is disheartening to feel that my needs are not being met, mainly when others in the organisation could provide more meaningful and compassionate assistance.

Crisis provides badly needed emergency accommodation and long-term support for people in need. I'm proud to support the organisation.

I spent the day here for work, and it's somewhere I will visit again

Shocking levels of thickness. Staff are a shambles haven’t a clue what’s going on - if you’re struggling and find yourself needing these guys they WILL NOT help you they will only make the situation worse.

Awesome charity with a humble and supportive staff. It's really helpful and polite. Their staff behaviour is very humble and respective. May GOD bless them all.

They supported me from opening to closing times. 8 hours and did not leave my side, Went over and above to make sure i would not be on the street. I am so greatful beyond words to the wonderful people who are so kind and empathetic.

Reliable experience safe with them there are incredibly lovely worker as a family s

Great service, highly recommended

Highly recommended, very friendly and helpful staff.

Great team where everyone helps and supports each other.

Crisis initially is such a phenomenal place, their abilities to help and support individuals as well as assisting for those that are in a place of genuine need and helps out of homelessness. Absolutely friendly dealing with with those on a one to one basis if necessary. They have wonderful experience of art classes that can expand the minds of that individual that needs a place for creative ability .that arrives within the realms of agility, compassion.

Essential services for the homeless. Wonderful staff.

A great place to meet, have fun and meet new people

Running across the community last year, great location and a lot of resources for the needies.

Worked for Crisis / Skylight for over 20 years helping homeless and vulnerable people improve their lives

Friendly and helpful staff, will do all they can to help

Unbelievable, it's a place where homeless people are really helped.A place where the poor find happiness Warm food shower ,end all help that homeless people need. People who loves people.Marvelous.

Great service. When you need anything. Always available to help. British citizens, people from overseas. Great progressive experience as well. Probably the best charity I know off yet ☺️😜😜

A worm place for those without a home.A real place for feeling that you are not alone.The biggest place I sow where the homeless people are receiving the real help they need, charity end honour.

They collect bicycle tyre inner tubes for recycling here.

May God reward them their hard work and honest. Everyone should contribute to this charitry company.

Logged on to setup a regular donation to this most worthwhile of causes. Please do the same 😉

A national charity that helps with almost everything, protects you from homelessness by engaging with many stakeholders to protect you and end the homelessness you suffer from. It offers meals, coffee, tea and things like that. It also offers lessons, bus tickets and overnight accommodation in case of emergencies. And many great services that are countless, are fighting hard for all people who are in a position of vulnerability. Visit them, register with them and you will have someone in charge of you who will help you with almost everything. Please treat kindly, they really deserve it. Thank you very much, Miss mabel abdul .

Uk crisis if need halp our relationship our salutation go there

Went there to get help because i was homeless got told i couldnt get help at the time front desk said they had no spaces left

La cafetería Crisis es un paraíso encantador de excelente comida, servicio cálido y amable (el personal realmente parece preocuparse por sus clientes) en un entorno cómodo. Todo a precios razonables en este prometedor pedazo de Londres. Y es una excelente manera de apoyar un verdadero desafío a las personas sin hogar. Ve allí, no te decepcionará.

Came here for lunch on a weekday, had a tasty quiche with two salads. They serve hot food too, menu seems to change daily. Staff were really friendly and it is a pretty light room with lots of plants about. Would definitely come here again!

Not a destination for most but a great destination for some- although numbers of homeless people are soaring in the UK. Food for thought. I'm impressed with the dedication and smiles of staff and what they have to offer. A true beacon in the darkness. Remember that most employed people could become homeless after 3 missed paychecks... imagine....

In my opinion one of the best organisations for homeless and people's advice centre. Thay help anyone that goes to them to the best of there ability which I say is fabulous.

The best people working here, respect to all of them.

I'm proud of this organisation. Working to ensure nobody is left out in the cold. Keep up the good work.

Entró por casualidad, sin saber realmente la idea detrás del lugar, pero qué sorpresa muy agradable. Ambos disfrutamos de una deliciosa comida, té y café y estábamos más que contentos de saber que estábamos apoyando una causa increíble. Comida y servicio excelente. Una visita obligada cuando en Londres! !

Today I went to your new shop in Dalston and by my surprise, I found that you have a second hand chair with a price of nearly £500. I asked the shop assistant if she was getting paid and she said no. I asked if they have paid anything for the chair or if it was a donation, and it was a donation. This kind of practices goes against the guidelines for charity shops , so I'm calling trading standards. Shame on you

Helpful with enquiries specially if you wanted to get involved

Lovely team, always willing to help, especially Wendy, such a compassionate and kind lady!

Sitio solidario ,la tostada de aguacate muy rica y el cafe también .Los chicos que atienden muy simpaticos.

Lovely people with a big heart.

Super great place ~ work tirelessly addressing homelessness for all in need of appropriate accommodation. 365 not just @ Christmas

¿Qué tan bueno es este lugar? ! ? ¡Definitivamente no es una cuchara grasienta! He estado asistiendo a un entrenamiento cercano y me topé con él caminando. Tenía el tocino de masa fermentada sarnie que era INCREÍBLE, llamado al día siguiente también y tenía una masa que era igual de buena. Solo desearía tener más tiempo para probar los otros platos que ofrecen, además el dinero recaudado es por una gran causa.

Very relaxing, lots of plugs, great cause & nice staff & more words to make the 100 word minimum. More words.

Such a fantastic place with so many amenities including free coffee and tea!

Mi esposa y yo estábamos alojados en el cercano Hub by Premier Inn y encontramos este café camino a la estación de Liverpool Street.Gran comienzo del día mientras esperamos nuestro tren. Menos de 10 minutos a pie hasta la estación.Apoyamos la crisis como una organización benéfica, ya que el trabajo que realizan es fantástico.

Amazing service and avocado toasts!! The pain au Chocolat is also really good! You should read about the project, they developed a great thing!

It's a great charity doing good work for the homeless. In their head office they do things like Indian head massage and ESOL classes as well as guitar lessons and Wing Chun. They also have employment services as well as a progression team. I've been there and seen first hand the great work that's being done by the organisation to help the homeless in London.

Lovely homemade food and very tasty.

Lovely late breakfast with a colleague. It’s a lovely space, laid back with great service. If you’re in the Spitalfields area, forget the coffee chain places and give it a try. All for a great cause too.

Charity that looks after homeless people

Really nice little cafe with modern vibe. Colleagues opted for Welsh Rarebit which looked delicious. I opted for a crispy skinned jacket potato with beef chilli. Yum.

I went to crisis after receiving an email asking me to volunteer again for there homeless shelters at Xmas signed up for 6 or more days over Xmas even though I've been unwell I know I will enjoy my time volunteering again and hopefully I can bring a bit of friendliness and hope into some people's life's more volunteers still needed one of the most worthwhile things I've done in my life staff at crisis headoffice kind caring and dedicated friendly people Xmas is the best time to share and it gives me pride and a reason to carryon living next year.

Brilliant services + help offered for people that are homeless. The staff are very friendly + helpful

An amazing place that helps homeless people and changes people's lifes by helping them find work or educational courses plus they do many more things it is definitely worth signing up.

Es un pequeño gran lugar que tiene un ambiente amigable.

Best charity ever I think. The coffeeshop next door is superb.

PLEASE DONT BE A SILENT VICTIM, TO ANYONE WORKING WITH CRISIS! #ShareYourStory I have been attending crisis for more than 2 weeks give or take. Today as usual i went in to attend my classes and like the 2 weeks i have been received as an unwelcoming manner by crisis reception team, which might add every team reception member always has frowns on their face, If they can't be bothered to walk 2 foot distance to operate the lift, they expect every one to use the stairs basement or 1 floor its irrelevant! Wendy from Reception manager apparently slowly huffing AND puffing 2mins later aggressively frustrated made disable sarcastic comments and not even and apology just expecting "brush under carpet" Mind you i enquired to complain about Teddy from reception team who for 2 weeks has the same attitude and informally asked around what the procedure is, And what coincidence next day i was encountered by the wicked witch Wendy. #SHAREYOURSTORY

Troviamo per caso questo posto, allontanandoci dal nostro hotel. Veramente cortesi, ottima colazione, personale gentile, simpatico e professionale. Tappa da non perdere!!! Nel nostro viaggio qui a Londra una tappa fissa per iniziare al meglio la giornata!

Pre tenancy course. Fantastic 😁😁

Este café es un agradable y limpio café en la calle Commerical y tiene personal servicial y las órdenes se sirven rápidamente. La decoración interior es moderna y moderna, y hay un bonito rincón de libros donde está el sofá. El tiempo Avocado Chilli Dukka probado muy bien también. Los baños también están limpios. Un café limpio y bien cuidado. Volveré

An amazing charity that actually gets on with helping people in need, not just in their primary function of roofs over heads, but in wellbeing and positivity, fun and enjoyment.

Un vero cappuccino e una buonissima brioches! Ottimo posto dove fare colazione, ma anche uno spuntino veloce. Consigliatissimo. Il personale è stato gentilissimo!

納得のカフェの雰囲気と料理でした。パン類が結構おいしく、付け合わせの具も質が高い、店内は賑わっていました。

Es difícil conseguir una mesa en el Café la mayoría de los almuerzos y crisis la cola puede ser bastante larga, porque es un lugar muy popular para comer. También es un gran lugar para una tetera/cafetera.

Very good for support housing and courses. Place for everybody who need support and information.

They helped me at first and got me to apply for their changing lives grant but then messed me about missing 3 deadlines and got me into trouble with the job centre and nearly got sanctioned? So one minute they are helping you and then stab you in the back and get you put out back on the street and the mental health and so called well being manager doesn't care if a 60 year old man dies on the streets of London Hypocrites as they will never end homelessness while there are rich and poor people

doing an awesome. not sure about other people there but my progression coach is a godsend.

Kinds people, they really give helps to any one.

Wir haben eine Kanne Chai, einen Kaffee und eine heisse Schokolade genossen und dafür knapp £6 bezahlt. Auf dem Sofa ausgeruht und die angenehme Atmosphäre genossen. Das Servicepersonal ist sehr freundlich und aufgestellt. Wasser gibts gratis.

Superb people, making a wonderful effort for those less fortunate over the Christmas season

Programmes and courses seem to be focused on getting members back to work rather than resolving homelessness. From my observations

Great cafe for a good cause. The place is bright and airy, food was great and well priced and the staff were friendly and helpful. There is nothing not to like about the cafe. Pop in.

Worthwhile work is done there for the homeless

Bueno, tengo una opinión parcial de este café ya que mi amiga Shelley es la cocinera / capacitadora aquí. Es una gran cafetería con excelente café y comida. Y como es una base benéfica con el objetivo de ayudar a otros a volver al trabajo, es una victoria para mí.

Just 5 stars... no explanation necessary

If you qualify to get in it's worth a visit

This place is amazing. Quality service, fresh food and what a great job they do. Ambience is not what you expect on a first visit.

working with the homeless and helping them get into life

For all in need the best place to go

We had breakfast here during a visit to London. Nephew really enjoyed his porridge with banana and honey. I was less keen on my toasted sourdough but that's because sourdough is difficult to toast well. Service was friendly.

It has an educational course, an English language course

Walked in one day , thinking another wasted day , but to my delight , everyone is so in touch with people's needs . IM so happy I made the right choice this time , the staff r so helpful , the teachers r trained to help people just like me and you , god bless them all for putting themself,s out to help us ,the best joice I ever made , thank u crises , for the help I needed , u have saved my sanity or wats left of it , thank you again god bless u all

Nice staff, they really offer help. I mean like the whole staff are very nice, started romantic the reception ending by the progression coaches and duty workers they are all very nice, they really helped me to change my life. Many thanks guys. 🌹🌹🌹🌹🌹

the helped and assistance is remarkable,they motivate and encourage you to moved forward with life.

Metimos en un viernes por la tarde. Me parecía tener buena distribución porque la cola era muy corta cuando llegué, pero un poco más después de que me había pedido.

Came for lunch and wasn't disappointed, nice venue, nice food, nice people. It's an open plan airy space that funds training people into the catering industry

Café molto carino con personale disponibile e cortese. Ottima la brioches alle mandorle, provate anche la torta all'avena: deliziosa!

I enjoyed my first visit to this cafe on London's Commercial Street. Friendly service and freshly cooked food served with good coffee, all at a reasonable cost.

Después de experimentar el Ritz, el Dorchester, Costa y Starbucks. . Si estás buscando

Always helping people to get back on their feet.

Amazing organisation, great courses, though it can be hard to get onto the popular ones. Have helped me big time.

Sólo tomamos un café aquí. La chica que servía era genial - me di cuenta de que tenían un especial de filtro de café y un cruasán y café con leche a cambiado mi especial. Me dijo que sí, que no era un problema, aunque se había peldaño con el pedido. El café de filtro estaba bien (no como lo está en puchero Pret) y el croissant realmente agradables y suaves con crujientes por fuera. Mi amigo ordenados Americano con leche caliente y dijo que estaba muy contento con él. Sin duda volveré. Me gustaría probar algunos de sus deliciosos pasteles buscando. Los precios también eran buenas, mi "especial" era de £2.

An amazing Hub of services that support homeless and vulnerable people towards greater independence.

A excellent place for homeless to access resources to improve their circumstances

Offers practical skill based help for people effected by homelessness. The cafe next door is open to all and it excellent.

The best Christmas party I have been to so far this year. Bringing a community together.

Well organised and will make a massive difference especially in London

Yo sugeriría que sólo vaya aquí para una taza de café, todo preparado será dudosa y 50 / 50 en términos de edibleness.

Cafe from crisis is a great place with a really nice atmosphere. The food is delicious and the staff a very friendly and accommodating.

If you forget that this cafe is more than a cafe and has a social gold as well.The food served in this cafe is healthy and tasty the menu is good and alternates daily. The staff are made up of Ex homeless people who retraining for skills in the catering industry. Sometimes this can result in slightly slow service, but this is only sometimes, and certainly no worse Then a restaurant having a bad day. It should no way deter you as that is part of the charm.The venue can also be hired out in the evenings privately.It's certainly a place I enjoy going to and I was make a point of stopping here.

I had a nice brekkie here with porridge+banana, a green juice (nice celery taste in it) and a latte. I did like the idea also that money spent goes to a training program for those who want to work in the industry. To beat homelessness. This cafe is on ground level.