Creams Gelato Cafe in Enfield

Very very very poor. Ferrero Milk shake was watery and tasted sour. Waffle was hard and tasteless. Never again and I urge others not to bother with this place...however I must say I've had no problems with the Southgate branch.

I wanted to like this place, hence I've been here 3 times before leaving a review. Each time, the experience has been consistently poor; you go in for a treat or a pick me up and just end up annoyed with yourself for wasting your time and money. Cheat calories that didn't even bring any pleasure! The lady who takes your order at the till is combative and standoffish in her mannerisms. In my most recent visit, it was quiet, but yet service was slow and of poor standard. I got the wrong order and when it was eventually corrected, it just tasted very poor. Ice cream tasted like frozen milk and powder, cakes were dry; we asked for it to be warmed up to at least rescue it and it was brought back hot. The seats are coming apart, I wouldn't be surprised if this franchise was just used for money laundering or something, because I can't believe anyone would be this negligence about their business.

Nice deserts but had to get up to order which was on the bad side but good overall,enjoyed.

Poor customer service, they hang up the phone on us when we were reporting for a missing item.

Missing items on our order. Called them and hung up while i’m still talking.

Ordered two waffles both inedible taste very metallic thick and stale idk if they changed the batter but it was very bad couldn’t and didn’t finish it as it actually tasted seriously bad

The customer service is literally beyond bad, and this food made me violently ill. Do not recommend

I was served today from Skye-Marie and it was one of the best times I’ve had. She was very welcoming, very nice, very helpful and overall an amazing customer service. I think she should be taken as a role model in that work place!!! Thank you Skye-Marie

Good variety of sweet goodness in the form of ice cream, waffles and so much more..

Delicious as usual but the slice of cake could have been a bit bigger 😁

Very nice place waffle delicious

Ice cream delivered to my house and 2nd time they didn’t but strawberry init always sent me like that from now I will not ordered anything from them rubbish

We coming here most of the time but it’s taking so long wait 20 mins to serve there was no costumer it’s not busy that they can say it’s busy they just taking they time doing nothing

I have just ordered on Uber eats ,very disappointed as half of my order was missing and the store is not answering there phone which is even more annoying I would never order again !

Creams has always been a great place to go until today the person that served was horrible disgustingly rude. If you don’t want to serve people then do pick the job that provided service to customers no you don’t have to be jolly but there’s no need for rudeness and nasty attitude I wish I knew her name so repot her properly

The customer service in here is shockingly poor. The young girls have no respect at all for certain races, they talk down to you and tell you to ‘get out’ when you challenge their incompetence. The manager (relative) in charge also seems carefree about unhappy customers. We will never step foot in here again!

One of the girls’ attitudes was very unprofessional

Nice and cosy place but don't feel like going there as Customer service is abysmal. Why are those girls so arrogant? It's a pity because the ice creams served are lovely

Ordered crepes that came up stale I also ordered the week before on Deliveroo a waffle which was stale will never eat from this place again disgusting

Staff interferes with the customers' wishes without being asked and judges the wishes as a bad idea!

The portion size was a tea spoon instead of the regular scoop of ice cream. I am very disappointed and will not be ordering again after being a loyal customer for two years. It is ridiculous to see the portion size reduced and cost high. I am very disappointed.

Im absolutely appalled and bewildered by the rock solid waffle I was served. This place will 100% not be seeing me again

Great place for a family ! Amazing deserts and outstanding customer service. I highly recommended ! ⭐️⭐️⭐️⭐️⭐️

Good review goes out to Skye! Very attentive & makes a mean strawberry milkshake !

I’m certain 9/10 of the staff that work here have the listening skills of a 1 year old or simply do not understand basic English. At the checkout on 3 different occasions on coming into this store I have asked for my doughnuts to be warmed. EVERY time I have ended up having 1 degrees celcius doughnuts. PLEASE LISTEN to what the customer is requesting, at the end of the day your job is VERY simple, you work in a dessert parlour and it does not involve rocket science!

I'm a big fan of Creams in Enfield Town. They offer a delightful selection of desserts, including ice creams and mouthwatering cookie dough creations. The service here is consistently excellent, and the cozy ambiance makes it a great spot to indulge in your sweet cravings. Whether you're out with friends or just want a tasty dessert, Creams is a top choice for a delightful treat in Enfield.

The food was nice but the service from one staff member was a bit snappy and curt. The staff member who served us our sundae was so cheery! Overall a pleasant experience as everything was perfect to order.

Poor customer service. We’ve been here a few times as well as other branches, and the food is fine and normally done to a good standard, but unfortunately we had really bad customer service today (Saturday night). The woman serving us (the girl wearing the blue hijab & glasses) was super rude. No greeting, no thank you. My boyfriends order came super quickly. They didn’t even start making mine until 15m later when he went to the desk to ask where my food was. No apology from her either of course. I don’t expect things to come at the exact same time but why bother serving half a table when you know the other half won’t be ready for a long time. When my food finally came it was drowning in chocolate sauce and not great. If you lack basic customer service skills you probably shouldn’t be working in a front of house position…

It was very tasty and was very nice to eat but is very sugary as it is a desert shop but it costs a lot that what lowers my rate

Gave me a wrong order and food was damaged!! When I called they tried to blame it on the driver when it’s them preparing and packing the food!! Wrong order damaged food !!

I ordered the waffle which looked delicious but when I came to the table the waffle was already cold and cream also melted quite abit. Still I caused no fuss. Later I went to order a glass of water and the girls kindly said they'd bring to the table but 15 minutes later the was still no service at the table. What's interesting was that there was only about 2 customers and 2 stuff. With 2:2 customers and stuff the service is just very poor. So I went up to get that glass of water and found the girls were still chatting away and forgot about that they said they'd bring it to the table. It was nice of them the own up to that they forgot but my whole experience just showed how poor their customer service was which is making me wonder whether I'd consider coming back here again.

Delicious vegan waffles with various toppings and wonderful service. We tried the ice cream and milkshake yesterday they were equally delicious.

Even though a disgusting experience in Edgware we came to Creams in Enfield and staff were amazing and attentive. Good manners and amazing customer service.

Me and my boyfriend visit creams all the time! they have now taken off set deserts on the menu so now you have too pay each extra item so its more expensive. Our desert for both now comes to £30! Disappointed and only want your money! I also placed an order on Deliveroo and what i received was shocking - no effort made what so ever, it looked rushed and messy. We will now be visiting McDonalds for a £1.49p MCFLURRY :)

Amazing service, food and everything! Have been to many other creams but the staff and food are definitely the best here! Went with the family and they all enjoyed it, very family friendly. Very clean too. Will come back soon for sure

Creams Enfield Town number one 1 Waffle strawberry 🍓 Nutella its my favourite 😋mmmm .and good service 👍 👌 and friendly people

very good staff...delicious and quality!

Very good service and team. Portions are good. Staf was clean and fast. I’ve been southgate branch before. Definetelly Enfield town is million times better and clean than soutgate.

I was reading the reviews before I came here , all of them saying staff are rude and horrible service . But when I went everyone was so lovely , customer service was great and they assisted me on my dairy allergy , which most places don’t usually take that seriously . Will definitely come here again :)

Lovely atmosphere, lovely staff. Perfect customer service. Thanks a lot!

This place is absolutely amazing, they have a range of vegan choices and give special care to customers with allergies. The staff were all nice and friendly and our food came in literally 2 minutes. I will definitely continue eating out here, highly recommend.🙃🙃🙃🙃🙃

First time ordering bubble tea and it took ages plus they over charged me, staff talking too much and not focused, saw other customers complaining too.

The drink was nice but the girls serving took 20 MINUTES to make the bubble teas. Just because they were talking. It was quite annoying.

Really disappointing. First time ordering at this branch and the portion was very underwhelming for the price. Have ordered at another branch and the sundae was filled to the top with at least 4 Ferrero rochers for the royale. This time ice cream hardly touching the sides and not even filled to the lid lining. Honestly not much more ice cream than a McFlurry which is a fraction of the price. Deliveroo won’t compensate for “food quality” issues so hopefully they feedback to her management this is not acceptable for the high price. Will not be ordering here again.

Worked here before bunch of bully turkish people they are very unprofessional and racist. No training provided properly only they drop you to the counter and expect you to do everything without explanation. They rush everything and not paying attention on allergies either on customer needs . Also the females are very jealous type they are scared that you taking their position ! Bunch of childish people in one place. I will definitely won’t come here ever , always lot of complain about orders aren’t correct missing items also deliveroo is very slow even drivers are complaining! this place is not safe for anyone who is suffering from allergy!!! Avoid doesn’t worth the hussleeee

The matcha milk bubble tea is good, However, I expected a bit more flavour.

Left food out of the order, when I called they basically said yeah we forgot but you’ll have to go sort it out. Didn’t sound particularly bothered about it. Won’t be using again.

Ordered via Deliveroo and this is how it came, the poor driver said sorry as they didn’t even bother to put the lids on properly. Deliveroo wouldn’t help either. This was just lazy prep for a take away order.

For a first time experience of creams, I really don't rate it, 2 orders wrong, all the cookies dough was well over cooked and rock hard!!! Only good thing was the after 8 milkshake.

Where do I start?? Absolutely terrible experience!! Firstly, the staff all look like the world is about to end!! They got all 3 kids orders wrong! Wrong toppings, wrong sauces, but we let it go and the kids luckily were well behaved and just got on with it!! However, my 5 year olds drink order was also wrong, so I asked for it to be rectified! They did, but no apology, didn’t even speak to us, just gave us a dirty look as she placed his orange juice on the table!! Customer service was abysmal!! Now let’s talk about the desserts; they claim to do cookie dough!! It is not cookie dough! My 9 and my 5 year olds actually stopped eating it! It was hard and I felt like giving my 9 year old a hammer and chisel to eat his with!! We were already so fed up with the service we just walked out!! What a waste of time and £40!! Please save yourself the bother and go elsewhere!!!!!

Pathetic place to order from, just sad. The pictures are exagerated lies, by a mile! Absolutely barebones for astronomical prices! A waffle comes with like 3 sprikles and 1 and a half strawberries. Pancakes are 3 tiny pancakes- half a kids meal They often forget to put sauces on things. Im done ordering from here, not worth the money,... not even close to being worth the money :(

Wow million waffle was amazing and with coffee even better

Delivery Service is a joke! Placed an order on Creams website via Uber eats. Payment was taken, and delivery confirmed to reach me within 15-20mins. 5mins before expected delivery, the Uber driver phoned to say address was 0.5miles too far out for him to deliver and would not be delivering my order. Creams were no help at all! Fobbed me off with a lame response, that this matter is with Uber eats and I need to contact Uber eats directly. They couldnt even give me a contact number or alternative way of getting my order. Clearly they dont value their customers, there is no interest in customer satisfaction. As for Uber eats, its is impossible to speak to anyone. There is no contact number, just a series of questions, listed on the website, that take you round in circles. Clearly Creams need to rethink their delivery service!!!

Don't order from here. The Uber driver is appalling that delivered to me. My full address is on the Uber account but yet seems to select the area and postcode only which I didn't know. The delivery was very long and when it came the driver was abruptly rude about the address and antognistic. The food was awful, as it was very warm and the custard gave me a bad belly ache. Why would you accept an order if you don't have the correct delivery address pulled on records. Poor service and definitely not according to their policy.

Vegan options and fantastic staff very friendly and helpful will go back again

Really good portion size. Clean place deserts taste nice and prices are good.

Great range of desserts. Do not come here if you're counting calories! =) I always get the bubble tea when I'm passing.

Very rude staff and they have no manners

They don't have a wide range of options for bubble tea. I do not recommend

Get boba here every time I pass by. I’ve had the coconut, rose, and taro. Coconut and taro have definitely been the best. Price is about what you would pay anywhere for the size and they don’t put ice in which is what I prefer. It is always very busy though, so maybe watch out for that because it can be frustrating sometimes.

Always leave here feeling full. Everything is delicious couldn't really pick a go to. Nice to try things out and explore the menu. They're bubble tea is ok too, not the best I've had but decent. It feels a bit pre made and and not fresh which is understandable as its primarily a dessert place. Parking available nearby in tescos for 2 hours free which is a shirt walk, so very handy.

Overly sweet and artificial flavours. Ice cream not creamy. Everything seemed very synthetic.

The gelato was ok, the staff engagement with the customer was as little as they could muster.recognised they got the order wrong and didn't make it right. Underwhelming experience.

Great service and delicious waffles

They ignore you as if you are not their and have you waiting for ages. Terrible service

Lovely staff..very friendly.. especially young lady Rumaisa.

The supervisor that works in there is great, very professional and great customer service

Their food is always delicious, same as their milkshakes. I think they could do some family deals as if you take the kids you're looking at £40+ for dessert but I pay it because it's tasty 😋

Chocolate pancakes were hard and dry couldn’t be eaten they forgot ice cream and my shake was half spilt in bag because no holder

Great location, consistent service and food quality.

I’m not really one to write bad reviews but for the second time now I’ve ordered via deliveroo and my order has arrived wrong. Not sure how you can get bubble tea so wrong.

Amazing ice cream selection and very good staff. Definitely worth a visit

Wonderful place. We had waffles and crepes and all were so delicious. So easy to order via QR code from your table. So glad we chose to come here.

Kids loved it. Only giving 4 stars as I feel the staff was not so interactive.

LOVELY FOOD ASSISTANT MANAGER IS AMAZING AND KIND WOULE RECOMMEND

If you like strawberries dont go here. Soggy like nappies. But everything else decent

The place was great, I went there for the first ever time with my friend for their/her birthday, and I picked the oreo sundae and my friend picked I think the bubble gum sundae, they melted really quickly but that was still ok, problem is there were these guys (like grown up men) through multiple menus over to our table, it was pretty funny but they got one of the menus in my literal icecream and it splashed everywhere, so I'd recommend putting for super vision on what ppl are doing if they are being all loud and stuff. I also went to this Cafe/Restaurant with my best friend for my birthday which is the picture with the crepes, me and my friends are coming to this place a lot more often during the summer holidays!

Only giving one star because I cannot give 0 stars. Last time ordering from them via uber eats tonight as for the 3rd time receiving the wrong order. There seems to be a lack of care for people wanting their order right because I'm not the only one I know of that has experienced this. Even going in there I wouldn't go back. Staff are very slow and seem very unbothered. So it explains why when the customer is not actually instore to make the order the outcome is even worse. Management needs to implement more training.

can not go wrong with this place, deserts and shakes in one place, sugar rush and leave feeling good :)

Update: going downhill in Enfield. Waffles are barely right. Had an order which arrived with Nutella rather than Biscoff. Not a nice experience when youre not a fan of Nutella. Also didn't have a nice experience from the assistant manager (Zainab I think it was) who actually argued with me about my order, however the main manager was able to properly and professionally resolve things.

Milkshakes here are really good.

They have all my favorite flavours.

Great tasting Gelatos and happy staff who seems more than capable of providing a top class service. 👏 will visit again.

Best ice cream in Enfield. Worst nachos in England

Nice vibe here, polite staff but can be quite busy

Theres a girl called melisa here, she is so rude. She swore at me for taking long to order, and then she refused to give me a receipt. I only got her name because i was begging for the receipt. Assuming her name is actually melisa, she is a tall Turkish girl who wears a hijab. People like this ruin experiences for others.

The place has a massive selection of desserts except buttermilk pancakes. They have a weird booking system that only takes credit cards that you have to type in. I did not have my card with me as I normally pay by phone. They need to accept PayPal or Google/Apple pay so you only need your phone. Dessert was pretty good.

Expensive slow staff but taste great

Very nice and good quality ice cream etc

We had my daughter birthday party. very very poor service, someone takes just money and in total there is 9 people behind the bar. first order came in half hour and only half of or order came. Later ordered just one bottle water for one the parents came in 25 min. Only 3 table inside. There is 9 people behind the bar and 2 waitress I am not sure what are they doing. waitress are waiting there doing nothing till one of the 9 to give them a just the bottle water we ordered. Plus they are a bit over priced . Newer again.

I enjoyed it, came to get some bubble tea😍😍

Very good dessert and at a reasonable price,love the waffles and crepes and sundaes. However slightly overpriced and cookie dough not fresh, overall food I really nice,and parking available nearby in tesco. Well done as good and well presented food and reasonable price.Keep good work up.

Showed up at 11:05 today (website and sign on door clearly says 11:00am opening). Not open but the shutters were half way open. Definitely activity inside and lights on. Walked around for 20 minutes and came back at 11:30. Still not open and shutter halfway open with activity inside. Tried calling no answer. Can only give 1 star since I couldn't even try it. 👎

Overrated, dont see the attraction.

Good ice cream, mango was amazing for example, but some other flavours (i.e. Strawberry) taste more like bubblegum/candy than fruity.

Full order made online for the kids, all extremely looking forward to it, get an email a while after saying the whole order was out of stock... Disappointed kids, thanks Creams.

My daughters often come to Creams in Enfield they love their cookie dough deserts and bubble tea. Due to lockdown they get takeaway or delivery, at least twice a week. Please allow them to use their refill cups and containers from home, when they are collecting. Also recently there has been a lot more plastic packaging with the deserts. We all need to make a change and all changes for the better of our planet are huge.

The American Chocolate Pancake is amazing

Ice cream was great but holy shi* don't buy the bubble tea!!! It's so watery and tasteless. The bubble tea straws are flat and don't even pierce through the lid either. Customer service also wasn't great.

Never again. The WORST EVER ORDERED FROM uber eats and found three long hair. The manager admitted it was there hair in the dessert when I called the store