Creams Cafe Gants Hill in Redbridge

Fabulous desserts and great service. I was served by Shankar today, who was friendly and bought our deserts fast. Normally, I find desert parlours take a long time to bring out orders. But this place was quick. It appears everyone working here take pride in their job. The prices are not too high as in some other desert places. Parking can be found if you drive round a bit. Pay & display is right outside, but it can get busy as Gantshill has a lot of good restaurants.

Stopped by Creams last week for a hot drink as I had not been for over a year or two. On entering I noticed a difference in the interior, it was new and clean, and had a welcoming atmosphere. I ordered a white hot chocolate, when it was put on the counter I spilt it all over the counter top, the store manager and visiting supervisor Imran cleaned the counter quickly and gave me a refill at no extra cost and reassured me not to worry about it, these things happen. The store staff and visiting site supervisor were very friendly and welcoming. I asked if the Creams Gants Hill was under new management as I had noticed positive changes here and they confirmed the store has been under new management over the last few months. Creams Gants Hill was very clean, kitchen and preparation area was clean and they even offer NHS discount. The white hot chocolate was gorgeous, I would compare it to Knoops hot chocolate. I will be back again.

Brilliant service by Shankar. Always welcomes us with a big smile and is no doubt an asset to the team. Kudos.

spent £20 on an order for them to only deliver a milkshake. called the restaurant to get the rest of my order delivered in which they said they was closed and blamed the missing items on “new staff”. Terrible service and waste of money #daylightrobbery

Staff were extremely helpful. It's a shame the vegan cookie dough wasn't up to scratch but no complaints from the non-vegan diners

Shankar is amazing, very professional customer service

All I wanted was a bubble tea 🧋 not a warm drink with a little ice and miniscule about of popping balls. I paid for extra! Don't recommend. Service was great and staff were lovely. Not sure about the levels of the one making the drink.

Best waffle and milkshake in the town.. specially ask for shankar when you want to order something he makes the best out of all.. good customer service

Best waffles in the area. Wonderful service, I made a mistake with my order and Shankar went out of his way to resolve the issue. Top bloke with a really friendly attitude.

lacked in chicolate sauce, felt a bit dry

the waffle was extremely cold and chewy. Absolutely stale and didn’t taste right. Never again

Excellent food! Well cooked waffles full of taste

The cookie dough was Cold and very dry.

Bubble tea should be called bubble juice... this isn't bubble tea, it's syrup and water with boba

Thick and creamy milkshakes, amazing as usual!

The cookie dough was 3 cookie sized discs that were lukewarm. It felt more like we were eating 3 warm cookies than dough :/

Very welcoming staff, amazing food, I come here every week with my family and it is great every time

Great food great service nice decor and atmosphere. I am a regular here and would reccomend to everyone I know

Ant in food, rude staff, felt very uncomfortable

Great Milkshakes Thanks Again Nice One Cheers

amazing service from imran ! also love the milkshake thankyou and will be returning !!

Excellent service from Kevin. Amazing hospitality, great tasting food. Will definitely returning soon!!

My son had a oreeo milkshake. As for thick. Was a problem.. I brought it finished like it was water.. never again. Payed 5pounds 45pence

Fab gelato.. value for price.. Fantastic service.. professional staff..

It was just messy packing was not good , overall presentation was not so fine

the waffle was completely cold when it arrived. and the strawberries on top were not at all fresh and didnt taste good. it had a gone of taste

Horrible service, the staff serving people are very rude!

Thanks Again Love Your Milkshakes

Was given no cutlery, no tissues, no vanilla ice cream. Food was on the cold

I paid £6 for a thin slice of cake when I ordered takeout, which was half the size from the slice I ate in the store. My daughter's slice of chocolate cake was hard and had white specs. Will not be buying from them again. Really disappointing as this branch has served dessert with a hair the previous week.

PERFECT FOOD BAD MANAGER ATTITUDE I am local resident of Gants hill, creams has been my go to spot for me and my family and we have had nothing but positive experiences however yesterday after a hard day of work I popped in for a milkshake around 8pm and was unfriendly greeted by an aggressive stubby man in steamy glasses the name on the till was Moin. The staff with him was trying to help but he spoke in his language and dismissed her rudely making her visibly upset. He told me they are not accepting orders in a disrespectful manner and was taking his frustration out on customers I said I am happy to pay cash but he again turned me away with no good reason and said to go elsewhere he also done the same to 3 other customers who were patiently waiting to be served. I hope for the future staff can be trained in how to properly communicate with manners and decorum.

excellent nice n fresh n tasty definitely recommend 👌

I have been there many times, recently found a new person on till saying that he is the new owner (Imran) but to be frank he doesn’t look professional and charges extra money. Very rude and unprofessional service from this person

Great food , very welcoming . Thank you well managed by owner and team …

Really good Customer Service, very attentive staff, especially Shankar! Thank you so much

Love Your Milkshakes and Cakes Thanks

Chocolate cake was not nice at all. Ordered as a delivery and it was not edible.

worst milkshakes watery on top it wasn't cookie dough it was only 3 cookies put together & burnt which is way cheaper than buying from normal shop & do it home totally disappointing wont be ordering nor will be recommending will be totally disappointed & not worth the money

Thanks Again for the Great Milkshakes

i visited the place which was recommended by a mate i was absolutely appalled by the customer service i was served in rude manor and on top of that whilst i was eating i could the the managers but crack which wasn't appealing

You send me an empty box,I have sos but no nachos

The delivery person was fast and very nice but my order was a little messy because l ordered two drinks and l got one straw which was upsetting because we are two people and l don't know how you expected us to use one straw but food looks great.

The correct order was not delivered

I Came here with my young child as an after school treat. Food portion was amazing and tasted delicious the waffles looked stunning and service was fast and professional. I don’t know if the man who served me was the manager or owner but he made me feel very welcome and was polite. Overall, we loved the food and atmosphere and will bring our family over again .

Yesterday visit was superb , there seems to be a change cafe seems clean , staff more welcoming seems like its better organised me and wife and kids enjoyed the service and food , new manager/owner thanks for your hospitality.

Always when i oder the vanila bubble tea it was not cold at all very disappointing

I got the hot n cold and what a disappointment it was the cake was cold, hard and very chewy

Food was cold and ice cream melted Will not be ordering again

one item was missing, my granddaughter was very unhappy that item belonged to her,rang Creams they said driver by mistake only took one bag and they wont redeliver after admitting there fault

My food was burnt and I want a refund please and thank k you

Extra strawberries was frozen and not fresh as should be.

The cookie dough was rock hard could barely eat it, the waffle was very good

I really love the cookie dough and Sundaes made here THEYRE so sweet and indulgent. I absolutely love the vibe o the shop and the service is very fast. A 10/10 for me !!

Decent quality ice cream and desserts let down by clueless and inept staff. They really could not care less.

There was a lady there, she was very rude, unwelcoming and unfair and refused to serve me my order on time and told me very rudely she will do it at her own pace. Was very unreasonable and on her high horse when serving and no manners at all.

Worst boba I have tried tapioca disgusting foam on top for no reason

Ordered cookie dough but arrived in a plastic container. Was cold and hard upon arrival

Thanks Very Much Nice One Cheers

Driver/delivery person was very fast and efficient

food missing and freezing so i would like a refund as soon as possible.

We ordered a delivery at 8.47pm from Cremes in Gants Hill via Just Eats and waited after being told it was going to arrive at 9.30pm. We emailed Just Eats and they responded saying they were looking into refunding- no refund received from Just Eats or Cremes. We called Cremes to explain and were told to wait for our order as it had been given to the driver 30 mins ago. At 23.05 we called Cremes in Gants Hill again and explained that we were still waiting. The person on the line from Cremes in Gants Hill was extremely rude and put the phone down , cutting the call short. This has been the most embarrassing situation for us as we had guests and thought we would treat them with a desert. I will never shop at Cremes again or use Just Eats after this experience. It's very sad as we know the original owners who founded the company in Norbury and they had worked extremely hard to grow this company. Very sad to watch the demise.

Came very late and food was very cold

Food came cold and dry. Missing two soft ice cream

The last order never turned up and it took over an hour to arrive, this was much quicker and we actually got what we ordered

We had a wonderful dine in , Welcomed and seated and received our waffle and crepe made perfect, the new owner is a gentleman who offered free coffee for myself and ice cream to my grandchildren after wrong ice cream was given by new staff , we appreciate that , Recommend to all .

Excellent Milkshakes Cakes and Waffles Thanks Nice One Cheers

Amazing place, milkshakes and waffles are amazing!

We had a great service , best dessert place in the area please dont bother with the negative reviews this place is well with great ice creams and waffles family enjoyed …thank you creams gants hill ….

Missing icecream with the delivery order. When asked that item is missing, the response was that it was free anyway hence cannot help. What a load of….

we go weekly there but this time we found new person and been told he’s the new owner and he behaves like he doesn’t want any guest in his restaurant anymore it is good luck to him but i will not go there anymore.

Very poor service and staff are very unprofessional.

Was served by a staff member called Varsha on a Wednesday evening. Ordered a vanilla bubble tea and a mango and lychee shake. Both were undrinkable. They both looked like they had gone off milk in them. I've ordered the mango and lychee shake before, so I know what it should've looked and tasted like. But yesterday was a whole disappointment, absolutely disgusted. Never order bubble tea from here. Also the order came with an Ant inside the bag. The plastic lid on one of the drinks had a sharp piece of plastic hanging from the straw insertion hole which could have fell into the drink. This is also extremely dangerous if the drink was given to a child. You have lost 2 loyal customers. Sort out your customer service. Never picks up the phone either.

Ordered 2 hot desserts , both arrived cold. The cookie dough was overdone , rock hard, and partially burnt. The hot pocket was cold and did not taste good.

Today I went to creams and the person working there was very nice and helpful and made nice food his name is nagesh

No vanilla ice cream given with cookie dough

I did not like the solution and the quality of the materials used was not enough to be good

Got here around 11pm for a late night treat after dinner. The atmosphere is a little disjointed. The decor needs a little update, but the desserts are. Always amazing. I had the ferro rocher waffle. Highly recommended.

Food wasn’t very well presented and missing some items.

The food was cold and there was also dirt in the drink

absolutely 💯 delicious 😋 as always! fresh & generous amounts of toppings! lovely driver! 10/10

SHOCKING!!! GO ELSEWHERE!!! Ordered via Uber eats.... Highlights 1. Order late 2. They only delivered half the order 3. Won't answer the phone 4. Lied to try and get out of it 5. Hung up the phone rather than offering to deliver the rest of the order!!! They delivered half my order. We rang the delivery driver who said he delivered everything given. I then rang the telephone number well over 30 times (no answer) to try and get the rest of the order. They won't answer the phone. When they finally did spoke to a very rude guy who when I explained the situation said apply for a refund and hung up the phone. Such a shockingly bad service I wouldn't recommend this place at all!!!! Stay well clear

As soon as I lift my fork a long dark black hair soaked in chocolate , felt sick and vomited all my dinner very disgusting . Made me feel sick the entire night.

Great experience today, special thanks to Rahul and Kavia! This isn't our local creams and we have high standards. I'm pleased to say the kids thought our order of cookie dough and waffles was delicious.

Very tasty deserts but cookie dough was a bit small in comparison to other desert places?

Thank you for waiting for the driver after your closing time.

Over the weekend I visited the gants hill branch. The banana and strawberry waffle was tasty and had great service served by zakia

Driver was so kind! Great delivery time too

Served by Zakiyah. Ordered a hot waffle and ice cream shake, both were done beautifully! Lovely customer service from him and always smiling. Good work :) Will definitely visit again.

Yummy ice cream and waffles with Amazing, friendly service! Thank you 🤩

I did ask for white kinder Bueno not chocolate one .

I ordered at 8:15estimated and order was delivered a whole hour later. And we only live 5mins away from Creams Gants Hill.

I ordered at 6.47 pm expecting for 7.20 pm. The order got pushed back further and further. Finally when it was out for delivery driver switched off navigation, then when it was on he went the opposite direction. Finally got my cold waffles and melted ice cream and a cookie that was meant to be cookie dough at 7.54

Food was tasty and atmosphere was good. Staff were nice. Will go again 🙆🏻‍♀️

So tasty lotus biscoff shake and the lovely cookie dough with soft vanilla scope of ice cream

Vaishnawi she was amazing good service needs promotion needs a pay rise

horrible delivery driver just drove off

They are robbers I orders 20 pounds worth of cookie dough and it’s really far away and since I order from there every time they delivered it but this time it only said pick up and since I can’t go to get it now they are going to eat it so they don’t throw it away so I’m basically paying and not getting my food I asked for help I called more than five times and nothing the guy just said it’s just eats fault and talk to just eat and I asked various times how do I do that and he said “I don’t know

thank you very much nice one cheers

Great Ice Cream and Milkshake Thanks Nice One Cheers

But waffles was not fresh and strawberry was not fresh and was bad taste, I am so unhappy