Nando's - Ilford in Redbridge

Nandos is always best 👍🏻 but they need to improve there customer service specially there manager

I've been multiple times, and the interior is lovely. The queue is especially long, considering the quality of the food is always consistent. Whilst it's great, it's usually not the ideal spot to go if you haven't got a lot of time to spare.

Amazing service from staff, especially Misbah who makes sure everything is top notch everytime, overall great environment!!

Went to Nando’s Ilford on a whim and it was definitely a good decision. Great food as always and Misbah got me some peri tamer(best sauce) on the side.

Decent nandos, shout out to Misbah for his fantastic customer service

Was served by the kindest man, Misbah. So friendly and he made sure we had everything we needed!

Had amazing service from our waiter George!

Amazing service as always from George from beginning til end. He was very considerate and checked multiple times if we needed anything!

Today I came to Nando’s Ilford with my siblings and we were treated so nicely by all the staff, especially Misbah and Zhandida. Even though it was a busy evening, everyone was really polite and kind. Misbah helped me with redeeming my Red Chilli reward—he was patient, helpful, and really friendly. Zhandida was also so lovely to me and my sister, which we really appreciated. Such nice ambience here and good lovely staff! Thanks guys for a good evening 🤎🤎🤎

George was amazing. Very tentative and very sweet

George was amazing and really helpful. Thank you

Food was okay but George was really welcoming and made sure service was good.

Food, service and atmosphere 5 stars. Will be back;)

Misbah was so polite, and kind. Genuine. Thank you Misbah

Ordered a whole chicken and salad for Iftar an hour before Iftar time. When I arrived I was told 2 minutes, 10 minutes later I still waiting. When I asked again I was told another 2 minutes, it’s coming. 5 minutes later I asked the manager. She said, “wait, your food is coming”! I said your staff members said 2 minutes twice 15 minutes ago. She said, “no they didn’t”! She didn’t even ask which staff or ask those staff members. My point was dismissed and I was made out to be a lair. That upset me greatly, so I asked her to speak to the staff members instead of dismissing my experience. She refused and walked away. When I was talking to another member of staff who was polite and trying get to the bottom of things, the one who said 2 minutes ages ago said, “if you don’t stop talking about this I will not give you your food!” I look at her is disbelief and disappointment. If I wasn’t fasting I would have taught her a lesson. Anyway, she handed over my food and I left in hurry. I was already late for Iftar, had to break my fast in the car with date and water. When I came home I opened up the pack, the chicken pack was already disintegrated and liquid was pouring out. The chicken was raw, pink and uncooked. After a long day’s fast that’s the last thing I wanted. I will be thinking twice before going back to Nando’s in Ilford especially when that manager was extremely arrogant, dismissive and did not even attempt to deal with the issue. In fact she became the issue for me. I hope other people have better experience there.

Went for a meal with around 12 people. The service was shocking!! The staff were rude and just did not care about our missing food, delayed food etc. All ordered at the same time yet people were receiving their food 30-40 minutes after others. One of our group got their food when everyone had finished. Not only that, the starters came after the main food, some came while we were getting up to leave. Bit of a joke for a nandos...

- we sat for 20 minutes while there were many empty tables that were just not being cleaned - no clean plates until we asked and then it took some time - all ‘clean’ forks and knives places for us to take were not clean at all, had to be asked to be cleaned again - had no sauces available - the peri salt was not salt, they were the side of ice cubes - chips came cold and dry - worker came to take the little metal chicken thing but just asked ‘guys fine?’ horrible service - every single worker looked like a zombie, slurred speech eyes down very depressed Completely stopped coming here, much better off going to beckton Nando’s

Worst place for delivery rider, their collection point in back side but they didn’t stay there. Every time had spent more than 10 minutes for a delivery collection. Even they don’t answer calls. Overall time wasting place for delivery rider.

Fantastic location ,Fabulous staff,delicious foods. Welcoming and kind and generous people with warmth and sincerest attitude. Restaurant manager is something else! Rare found and smile that melts your heart ❤️ Nandos you should be proud 🤩

Great service by mishah, always checking up to see how the food was

Usually come for lunch since I work near the office near by, great service by misbah for check up on how I am and the food

I ordered from Nando’s and the food never came. I called customer service twice. The second time I was on the phone on hold for twenty minutes during which the delivery driver marked the meal as delivered. I watched the app and was waiting outside. The driver never showed up. They and corporate customer service proceeded to tell me that my phone details were incorrect and that’s why I never got my food. The person on the phone had to carefully review the location before acknowledging that the delivery driver never showed up. From the initial delivery estimate to getting a refund, it took 90 minutes. When I complained over customer service, I was again simply told it’s my responsibility to double check my contact information I didn’t know they improperly entered upon signup with my Google account. So delivery is bad and corporate gaslighting is worse. So sad. Edit: the response from corporate reinforces the complete lack of interest in fixing something rotten in the UK franchise. Completely ignoring the gaslighting and how it took me a full 30 minutes to convince someone to give me a refund for a delivery I didn’t receive after an hour of waiting with two overtired children. I’m deeply perplexed and disappointed. If this happened at a mom and pop shop they’d have much better service. I will be complaining to the parent company.

Chicken was slight pink a rude waiter wearing red and black flannel,we asked to be seated in the back as we felt cold as she said there trying to keep everyone at the front then proceeded to seat multiple other people very disappointed

"I recently visited Nando's in Ilford with high expectations, and I'm thrilled to say that they exceeded them! The staff, particularly Guy, welcomed us warmly and made us feel right at home. As someone from India, I was impressed by the attentive service and Guy's friendly demeanor. But what truly stole the show was the food – oh, the glorious food! The PERi-PERi chicken was cooked to perfection, with just the right amount of spice. The sides, including the creamy mash and flavorful veggies, complemented the meal beautifully. The ambiance was lively and modern, with a vibrant atmosphere that added to our overall dining experience. In short, Nando's Ilford is a must-visit for anyone craving delicious, spicy food and exceptional service. Guy and the team truly know how to make their guests feel valued. Five stars, without a doubt!"

A pleasant environment with a lovely ambience perfect for meeting up with friends or a family get together

Been there on 9 feb we Had to wait 35min + for chicken, The food quality has gone down. Their staff at counter who took order was very rude, It was not like the standard Nando's meal we expect but small portions . There was five of us & ordered together yet when they gave the food it was given separately , have been here many times and it’s been good. However in recent times I have been very disappointed. The quality of the seasoning, the chicken, A real let down cleanliness is a another issue

Disappointing Experience at Nando’s Ordered a half chicken from Nando’s, but it was badly burnt and didn’t taste good at all. When I complained, the staff’s response was unprofessional and unhelpful. Instead of addressing the issue properly, they were dismissive and rude. Really disappointed with both the food and customer service. Not what I expected from Nando’s!

As my local and regular Nandos, it's only fair they get a review. I was served by Suzy today who despite being clearly busy, went out of her way to clear out a table for us quite promptly. Rest of the team were exceptional as always from the Ilford branch. Keep up the good work.

The food quality has gone down. It was not like the standard Nando's meal we expect. I have been here many times and it’s been good. However in recent times I have been very disappointed. The quality of the seasoning, the chicken, the salads and even the dessert is not good. A real let down. :(

Staff behaviour is so rude. I don't like

The food was so delicious and the waiter George was so polite and helpful. Everything is a 5 star

The food was amazing and the person in particular George was amazing very helpful and had excellent service we love you George

Food and service always good here. Misbah was helpful.

Really good food and great service. Especially from Misbah he was very kind, friendly and helpful.

We went here recently and the staff were excellent. The food is typical Nandos although they are more attentive here which seems to make the food taste better. Despite there being some horrible and difficult customers that the staff had to attend to with delinquent children and unbothered parents, the staff did an amazing job. One of the better Nandos branches out there.

Klaudio was very helpful and understood the requested while taking my order on the till. food was delicious and It was well busy and she kept her self very well.

Definitely come back here! Was a busy Friday afternoon, I entered the place looked around, everyone seemed really busy and so I waited to be seated. George had very nicely interacted with me and give me options where to seat . I went to the counter to order, and Manish has taken my order while engaging very much with me about gym and trainings (as I was wearing sports wear, an amazing chat ) . While ordering I have not specified which part of the chicken I prefer however Nathan has approached my table and asked me about what would I prefer leg or breast. This is going above and beyond to meting customer satisfaction (respect for that ) and I am very happy that no matter how busy it was the guys has given me an extraordinarily service. I always return with a big smile on my face because I know that this particular brunch has a lot of welcoming team members and they make your day better. Thank you guys, your boss should love you and respect you for that. If they don’t then you should be proud of you. I know customers are hard to be reached but is not impossible, you have reached me long time ago. Thank you one more time. By the way delicious food like always

excellent service by the staff. hats of to iram and mohammed. i forgot my food and they ran and come to car and delivers me the remaining food thanks.

i love misbah very good customer service

Felt like home to me whenever I'm here on travels. The staff is so kind and welcoming. Their rice bowls are divineeee especially with the halloumi cheese 💞💞💞

It was a great experience with nandos illford. Gorge served us. And I really love the service and food as well

Went to the nandos ilford today had one of the worst experiences ever order a food came in 5 mint and it was cold when i sent back got same food and just warmup and bring back to me in 2 mint and the staff ask us questions you want fresh new one ? Really !!! So avoid to go there Chicken also smelling very badly

This was the worst experience of my life. Worst customer service and exorbitant costs. Never visit there.

Simona is the best, she has a wonderful smile and is good at what she does, she has incredible respect for her customers!!! See you again

I had the worst experience Today 23/11/2024 as there was no one at the Door Service, I had proceeded to take a seat as I brought my Autistic Brother to dinner, I had proceeded to looking for a sit only for a tall black guy working for Nando’s Ilford to Rudely Call me out in the WORST LOUDEST TONE saying hey you need to come here and I didn’t even know there was a queue to start with, I did not have issues with waiting but there was NO ONE at the door to welcome/guide/direct .. I could not say anything and was so Embarrassed I had to leave and opted for AFRIKANA where I was welcomed nicely, Never felt this way before at Nando’s , That Tall Black Nando’s colleague NEEDS to be trained on how to speak to people nicely, I’m black myself by the way .

Worst restaurant you can go to. Poor hygiene, short of staff. Filthy cutlery. Where is the food hygiene ?? They should be rated 1

Not very busy Food was not upto mark

Excellent customer service and very friendly. George was very helpful! Thank you 👍

Chicken was good, service is fast. Don't know why they charge for perinaise after spending over £40?.. but overall its was alright

Your typical nandos. Pretty busy most of the time I went. Staff are friendly. Service can be a little slow at times depending on how busy they are. Car park just round the corner so it's alright although it's a bit sketchy at night. Overall it's an alright place to go but nothing special.

Visited ilford nandos. Amazing service from Misbah he went above and beyond to find us some cutlery and sauces which was all finished as it was very busy but he made us feel comfortable. Thank you for the wonderful service Misbah!!

Went on Sunday evening… no plates or sauces available… food was served but not plates….

Service was absolutely rubbish. No one came to check up on us. We ordered garlic bread as one of our sides and we received it hard and cold. Had to go all the way to the counter to ask and even after that it still took a good 10 minutes. Food was average.

Greta gave us a really great service of course other staff were so helpful and good service too all that make me and my family were happy with that service more than the food.

Food is good but the service isn’t. No good newar came Ilford Nando’s

Rubbish better close down restaurant. never ever recommended this branch.food was cold

I ordered 1/2 chicken extra hot, chicken is fine but dry and it's not extra hot, I can clearly see and taste as well that no extra sauce is added, along with that, no sauces with delivery order, no tissue, I was starving that's why I ordered from nandos and ordered extra hot because I like more sauces. But what I can do now. Why I had ordered from Nandos. I'm not in the restaurant that I can get some sauce. I'm disappointed, I was waiting for my food to come. And now what.

I had a fantastic experience at Nando's Ilford! The customer service was very good—staff were friendly, welcoming, and quick to assist with my order. I was impressed by how fast the service was, making it easy to enjoy a meal without a long wait. The atmosphere was lively and fun, perfect for a casual dining experience. I highly recommend this location for anyone looking for great food and excellent service!

Nasos Ilford, conveniently located near Cineworld Ilford, offers a great dining experience, especially on weekends when it tends to be busy—similar to popular spots like Nando's. We went for dinner and had a wonderful time. The atmosphere was vibrant, and the food was fantastic. We ordered the sharing platter, which came with a good selection of grilled chicken and sides, perfect for two people. One of the highlights was the efficient service—there were no long queues or waiting, which made the experience even better. The restaurant itself was clean and comfortable, with lovely decor and a relaxed ambience. The staff were very attentive, even accommodating our request for a table change. Despite visiting on a Sunday, the place wasn’t overly crowded, and there were plenty of available seating options.

Misbah was so helpful and made sure we had everything we needed! Very good service and excellent food

Visited this branch on Saturday, Food was fresh and hot - we were served by George who was very kind, helpful and sweet. Great service.

This nandos has become a regular for me and my family. The service is brilliant and the food comes quite quickly too! Who doesn't love a bit of nandos! Also, it's halal! 😋

The worst nandos to come to.. no management at all, the wait is way too long when I've seen other nandos busier than this with faster service.. I've waited 30 mins and now chicken has run out so wait for longer.. when the food arrived it was cold and dry so it's been sitting on the counter for long.. I don't get the service here, everything was cold and dry

they had run out of chicken and when they got more chicken, prioritised takeaway orders and left people on the tables hungry and waiting for over 40+ mins…not to mention we had to wait 20 mins for a table too…poor management and inattentive staff

Excellent service provided by Erum & lovely smile of Manish behind the counter.

Feta had been amazing she deserves a promotion and pay raise

Had a great time. Food was good and the service was excellent, especially a guy named George. He was very kind and made us feel comfortable. Helped us with our queries etc.. I would say it is a bit overpriced but the food was tasty.

Food is average service is too slow we went just before 10 pm and when we ordered they said we are closing this is soo embarrassing never recommended to anyone

Me and my brother were served by Neil and his service was the best service I’ve experienced in my life. He was very nice and accomadating to us and he definitely deserves a big raise!

This is one of the go to places for my autistic daughter. She loves the food and atmosphere there. The staff is usually quite understanding and happy to accommodate my daughter e.g. a quieter spot where she doesn’t get disturbed. Service is also very quick and food is properly cooked. I would definitely recommend it to anyone who is a Nando’s fan to visit Nando’s Ilford.

Food is good but the service isn’t. We had two chicken wraps and a 1/2 chicken but the portions are smaller than other Nando’s.

**PATHETIC AND RUDE SERVICE!** Staff took the absolute cake. Kissed her teeth when we arrived. Food didn’t arrive after 45 mins. Told after we made them aware that the chicken ran out.. CHICKEN RAN OUT?? Upon asking for a refund the same staff kissed her teeth and walked off. ABSOLUTELY RIDICULOUS! Incompetent at best. Go elsewhere and spare yourself a ruined family dinner due to an angry young lady. How do you even run out of chicken..

I recently visited Nando's, and it was quite a disappointing experience. First off, the service was painfully slow, with our server taking ages to even acknowledge our presence. When the food finally arrived, it was far from what I expected. The chicken was dry and lacked the flavorful kick Nando's is known for. The sides were equally unimpressive – the fries were soggy and the coleslaw tasted off. Nando's needs to step up their game if they want to keep their customers satisfied.

I recently visited Nando's in Ilford and had a disappointing experience. The service was poor from the start. One of our meals and a drink didn't arrive until we asked for them. We were then informed that they had run out of chicken, which was surprising for a place known for its chicken dishes. While they did offer a refund, it was frustrating to wait an hour only to be told this, especially since everyone else received their food. The staff's attitude was generally unhelpful and unfriendly, with the exception of one Indian gentleman who was polite and tried to assist us. Unfortunately, his efforts were overshadowed by the overall negative experience. I hope they can improve their service in the future, but based on this visit, I wouldn't recommend this location.

Terrible service, somehow ran out of chicken in the “barn” but was able to offer us a butterfly chicken after 1 hour later. Lady rolled her eyes and scoffed when she realised she had to make another chicken.

Big thank you to George! His service was absolutely amazing, he went above and beyond and made our experience amazing, thank you George!

Great service from George, very willing to help!

Friendly and helpful staff with prompt service! Kind enough to keep our separate takeaway order hot for us whilst we had our dine-in lunch! Jandina was our server; she was especially attentive to us to ensure we were happy with our meal!

Service was really good; staff were really helpful and attentive. Jandina was our server and she was really friendly! The food came out really promptly after we ordered and they were kind enough to keep our separate takeaway order hot for us whilst we had our lunch ☺️

Extremely disappointed. Placed an online order for collection. Arrived on time. Waited 15 minutes to be served to be told the order will be another 10 minutes, waited for an additional 30 minutes to get food. Very poor!!

What can you say it's Nandos. Good food loves the sauces, and yes, paying £21 for chicken may be a bit, but if you carve a Nandos, then what can be done. Not has busy has they used to be I remember we would have to queue for at 45 minutes for a table, not anymore

I'd like to show George my gratitude for impeccable service and a kind attitude.

Great service from George, loved the food. He was very helpful with the recommendations!

I like the atmosphere here, I usually visit early afternoon and have the pick of anywhere to sit. Enjoyed everything about my meal, the 🫛 were perfectly cooked and the flavour was on point 👌🏽 The gravy was amazing!!! As for the Coca-Cola, it's always the best at Nandos!! George was a lovely waiter- wears a smile and was always on hand to help.

I was greeted by Misbah at the door who welcomed us and seated us in a booth as he noticed the kids with us. He was very polite and got colouring books for the kids immediately which was nice as I usually have to ask someone. He then helped us order and was very attentive throughout our entire meal. I could see Misbah managing the whole restaurant almost like he was a sole staff. Thank you Misbah, the food was lovely as usual with Nandos but this time my experience was better and smooth all because of you. Thanks a lot and we wish you all the best!

Good food... Service was a little slower for us at least and they were a little confused maybe? But overall very helpful and good experience... And the best part is it's one of the few halal nandos in the region

The restaurant is a short 5 minutes away from the Exchange shopping centre and market street. It is located alongside other restaurants and a busy bus route. The restaurant has a nice spacious decor with a high ceiling. The staff are friendly and welcoming. We chose to order online at our table and the food arrived quickly. The food was fine though it follows the current trend of smaller portions for the same price. The atmosphere was pleasant and not noisy or too busy. It was a good experience and certainly a perfect spot when looking for a bite to eat.

Served by George a few days ago, must say some of the best customer service I’ve experienced inside a Nando’s branch, he was very polite and attentive. Really made the experience worthwhile. We appreciate you!

The restaurant is a short 5 minutes away from the Exchange shopping centre and market street. It is located alongside other restaurants and a busy bus route. The restaurant has a nice spacious decor with a high ceiling. The staff are friendly and welcoming. We chose to order online at our table and the food arrived quickly. The food was fine though it follows the current trend of smaller portions for the same price. The atmosphere was pleasant and not noisy or too busy. It was a good experience and certainly a perfect spot when looking for a bite to eat.

The service is poor no staff waited over 2 hours for table after being told 30mins

Food and service was excellent. And George was being so nice and an absolute star! ⭐️

Ilford Nando’s has really gone downhill. Atmosphere was so poor and the staff just looked like they don’t want to be there. However we got excited about the new ‘fully loaded wrap’ well what they failed to mention is that it is fully loaded with salad and you have to hunt for your chicken (which by the way is not pulled chicken just small slices). I told a member of staff - a very kind gentleman with a red t-shirt who went to the manager. She sent him back with some lame excuse that all the chicken portions are the same and weighed etc. We were not offered anything to make up for our disappointment nor did the manager have the decency to come and speak to us - pls note the restaurant was empty! I think in future I will stick to my trusted Beckton Nando’s!!!!!

Worst Nandos I have ever been to! I have been to so many Nandos and this is the worst yet. Firstly, when I went in, there was no chicken. Secondly, the customer service is so poor. So impolite and unbothered. The manager did not know how to deal with customers and was so stubborn. Thirdly, after asking them several times if they had chicken available and then agreeing that there was, when I go to the till to order they say that there is no chicken available. This is so ridiculous. Honestly this is the worst restaurant to go to, if I was you, I’d rather spend my money elsewhere or in another branch.

Always short of staff long queues

Incredible food! George catered well to my needs and is a model for good service.

George is a brilliant waiter, he was very kind and helpful and is a model example of how services should be provided.

highly disrespectful and impolite service providers.

george was really friendly and great service !

Just got this burger for 16 pounds and for god sake it's soo small not even my dog was satisfied Bloody thief's. Not even joking Not worthy 16 punds for a micro burger you make mad. Thief's

Don't come to the Ilford branch. Waited 30 minutes to get seated, still waiting for food after 40, minutes have no idea when it's going to turn up. You got waiters arguing with the customers, place is filthy and I regret paying £80. Never again!