Nando's - Ilford in Redbridge

It was a great experience with nandos illford. Gorge served us. And I really love the service and food as well

Went to the nandos ilford today had one of the worst experiences ever order a food came in 5 mint and it was cold when i sent back got same food and just warmup and bring back to me in 2 mint and the staff ask us questions you want fresh new one ? Really !!! So avoid to go there Chicken also smelling very badly

This was the worst experience of my life. Worst customer service and exorbitant costs. Never visit there.

Simona is the best, she has a wonderful smile and is good at what she does, she has incredible respect for her customers!!! See you again

I had the worst experience Today 23/11/2024 as there was no one at the Door Service, I had proceeded to take a seat as I brought my Autistic Brother to dinner, I had proceeded to looking for a sit only for a tall black guy working for Nando’s Ilford to Rudely Call me out in the WORST LOUDEST TONE saying hey you need to come here and I didn’t even know there was a queue to start with, I did not have issues with waiting but there was NO ONE at the door to welcome/guide/direct .. I could not say anything and was so Embarrassed I had to leave and opted for AFRIKANA where I was welcomed nicely, Never felt this way before at Nando’s , That Tall Black Nando’s colleague NEEDS to be trained on how to speak to people nicely, I’m black myself by the way .

Worst restaurant you can go to. Poor hygiene, short of staff. Filthy cutlery. Where is the food hygiene ?? They should be rated 1

Not very busy Food was not upto mark

Excellent customer service and very friendly. George was very helpful! Thank you 👍

Chicken was good, service is fast. Don't know why they charge for perinaise after spending over £40?.. but overall its was alright

Your typical nandos. Pretty busy most of the time I went. Staff are friendly. Service can be a little slow at times depending on how busy they are. Car park just round the corner so it's alright although it's a bit sketchy at night. Overall it's an alright place to go but nothing special.

Visited ilford nandos. Amazing service from Misbah he went above and beyond to find us some cutlery and sauces which was all finished as it was very busy but he made us feel comfortable. Thank you for the wonderful service Misbah!!

Went on Sunday evening… no plates or sauces available… food was served but not plates….

Service was absolutely rubbish. No one came to check up on us. We ordered garlic bread as one of our sides and we received it hard and cold. Had to go all the way to the counter to ask and even after that it still took a good 10 minutes. Food was average.

Greta gave us a really great service of course other staff were so helpful and good service too all that make me and my family were happy with that service more than the food.

Food is good but the service isn’t. No good newar came Ilford Nando’s

Rubbish better close down restaurant. never ever recommended this branch.food was cold

I ordered 1/2 chicken extra hot, chicken is fine but dry and it's not extra hot, I can clearly see and taste as well that no extra sauce is added, along with that, no sauces with delivery order, no tissue, I was starving that's why I ordered from nandos and ordered extra hot because I like more sauces. But what I can do now. Why I had ordered from Nandos. I'm not in the restaurant that I can get some sauce. I'm disappointed, I was waiting for my food to come. And now what.

I had a fantastic experience at Nando's Ilford! The customer service was very good—staff were friendly, welcoming, and quick to assist with my order. I was impressed by how fast the service was, making it easy to enjoy a meal without a long wait. The atmosphere was lively and fun, perfect for a casual dining experience. I highly recommend this location for anyone looking for great food and excellent service!

Nasos Ilford, conveniently located near Cineworld Ilford, offers a great dining experience, especially on weekends when it tends to be busy—similar to popular spots like Nando's. We went for dinner and had a wonderful time. The atmosphere was vibrant, and the food was fantastic. We ordered the sharing platter, which came with a good selection of grilled chicken and sides, perfect for two people. One of the highlights was the efficient service—there were no long queues or waiting, which made the experience even better. The restaurant itself was clean and comfortable, with lovely decor and a relaxed ambience. The staff were very attentive, even accommodating our request for a table change. Despite visiting on a Sunday, the place wasn’t overly crowded, and there were plenty of available seating options.

Misbah was so helpful and made sure we had everything we needed! Very good service and excellent food

Visited this branch on Saturday, Food was fresh and hot - we were served by George who was very kind, helpful and sweet. Great service.

This nandos has become a regular for me and my family. The service is brilliant and the food comes quite quickly too! Who doesn't love a bit of nandos! Also, it's halal! 😋

The worst nandos to come to.. no management at all, the wait is way too long when I've seen other nandos busier than this with faster service.. I've waited 30 mins and now chicken has run out so wait for longer.. when the food arrived it was cold and dry so it's been sitting on the counter for long.. I don't get the service here, everything was cold and dry

they had run out of chicken and when they got more chicken, prioritised takeaway orders and left people on the tables hungry and waiting for over 40+ mins…not to mention we had to wait 20 mins for a table too…poor management and inattentive staff

Excellent service provided by Erum & lovely smile of Manish behind the counter.

Feta had been amazing she deserves a promotion and pay raise

Had a great time. Food was good and the service was excellent, especially a guy named George. He was very kind and made us feel comfortable. Helped us with our queries etc.. I would say it is a bit overpriced but the food was tasty.

Food is average service is too slow we went just before 10 pm and when we ordered they said we are closing this is soo embarrassing never recommended to anyone

This is one of the go to places for my autistic daughter. She loves the food and atmosphere there. The staff is usually quite understanding and happy to accommodate my daughter e.g. a quieter spot where she doesn’t get disturbed. Service is also very quick and food is properly cooked. I would definitely recommend it to anyone who is a Nando’s fan to visit Nando’s Ilford.

Me and my brother were served by Neil and his service was the best service I’ve experienced in my life. He was very nice and accomadating to us and he definitely deserves a big raise!

Food is good but the service isn’t. We had two chicken wraps and a 1/2 chicken but the portions are smaller than other Nando’s.

**PATHETIC AND RUDE SERVICE!** Staff took the absolute cake. Kissed her teeth when we arrived. Food didn’t arrive after 45 mins. Told after we made them aware that the chicken ran out.. CHICKEN RAN OUT?? Upon asking for a refund the same staff kissed her teeth and walked off. ABSOLUTELY RIDICULOUS! Incompetent at best. Go elsewhere and spare yourself a ruined family dinner due to an angry young lady. How do you even run out of chicken..

Terrible service, somehow ran out of chicken in the “barn” but was able to offer us a butterfly chicken after 1 hour later. Lady rolled her eyes and scoffed when she realised she had to make another chicken.

I recently visited Nando's in Ilford and had a disappointing experience. The service was poor from the start. One of our meals and a drink didn't arrive until we asked for them. We were then informed that they had run out of chicken, which was surprising for a place known for its chicken dishes. While they did offer a refund, it was frustrating to wait an hour only to be told this, especially since everyone else received their food. The staff's attitude was generally unhelpful and unfriendly, with the exception of one Indian gentleman who was polite and tried to assist us. Unfortunately, his efforts were overshadowed by the overall negative experience. I hope they can improve their service in the future, but based on this visit, I wouldn't recommend this location.

I recently visited Nando's, and it was quite a disappointing experience. First off, the service was painfully slow, with our server taking ages to even acknowledge our presence. When the food finally arrived, it was far from what I expected. The chicken was dry and lacked the flavorful kick Nando's is known for. The sides were equally unimpressive – the fries were soggy and the coleslaw tasted off. Nando's needs to step up their game if they want to keep their customers satisfied.

Big thank you to George! His service was absolutely amazing, he went above and beyond and made our experience amazing, thank you George!

Great service from George, very willing to help!

Friendly and helpful staff with prompt service! Kind enough to keep our separate takeaway order hot for us whilst we had our dine-in lunch! Jandina was our server; she was especially attentive to us to ensure we were happy with our meal!

Service was really good; staff were really helpful and attentive. Jandina was our server and she was really friendly! The food came out really promptly after we ordered and they were kind enough to keep our separate takeaway order hot for us whilst we had our lunch ☺️

Extremely disappointed. Placed an online order for collection. Arrived on time. Waited 15 minutes to be served to be told the order will be another 10 minutes, waited for an additional 30 minutes to get food. Very poor!!

I'd like to show George my gratitude for impeccable service and a kind attitude.

What can you say it's Nandos. Good food loves the sauces, and yes, paying £21 for chicken may be a bit, but if you carve a Nandos, then what can be done. Not has busy has they used to be I remember we would have to queue for at 45 minutes for a table, not anymore

Great service from George, loved the food. He was very helpful with the recommendations!

I like the atmosphere here, I usually visit early afternoon and have the pick of anywhere to sit. Enjoyed everything about my meal, the 🫛 were perfectly cooked and the flavour was on point 👌🏽 The gravy was amazing!!! As for the Coca-Cola, it's always the best at Nandos!! George was a lovely waiter- wears a smile and was always on hand to help.

I was greeted by Misbah at the door who welcomed us and seated us in a booth as he noticed the kids with us. He was very polite and got colouring books for the kids immediately which was nice as I usually have to ask someone. He then helped us order and was very attentive throughout our entire meal. I could see Misbah managing the whole restaurant almost like he was a sole staff. Thank you Misbah, the food was lovely as usual with Nandos but this time my experience was better and smooth all because of you. Thanks a lot and we wish you all the best!

Good food... Service was a little slower for us at least and they were a little confused maybe? But overall very helpful and good experience... And the best part is it's one of the few halal nandos in the region

The restaurant is a short 5 minutes away from the Exchange shopping centre and market street. It is located alongside other restaurants and a busy bus route. The restaurant has a nice spacious decor with a high ceiling. The staff are friendly and welcoming. We chose to order online at our table and the food arrived quickly. The food was fine though it follows the current trend of smaller portions for the same price. The atmosphere was pleasant and not noisy or too busy. It was a good experience and certainly a perfect spot when looking for a bite to eat.

Served by George a few days ago, must say some of the best customer service I’ve experienced inside a Nando’s branch, he was very polite and attentive. Really made the experience worthwhile. We appreciate you!

The restaurant is a short 5 minutes away from the Exchange shopping centre and market street. It is located alongside other restaurants and a busy bus route. The restaurant has a nice spacious decor with a high ceiling. The staff are friendly and welcoming. We chose to order online at our table and the food arrived quickly. The food was fine though it follows the current trend of smaller portions for the same price. The atmosphere was pleasant and not noisy or too busy. It was a good experience and certainly a perfect spot when looking for a bite to eat.

The service is poor no staff waited over 2 hours for table after being told 30mins

Food and service was excellent. And George was being so nice and an absolute star! ⭐️

Ilford Nando’s has really gone downhill. Atmosphere was so poor and the staff just looked like they don’t want to be there. However we got excited about the new ‘fully loaded wrap’ well what they failed to mention is that it is fully loaded with salad and you have to hunt for your chicken (which by the way is not pulled chicken just small slices). I told a member of staff - a very kind gentleman with a red t-shirt who went to the manager. She sent him back with some lame excuse that all the chicken portions are the same and weighed etc. We were not offered anything to make up for our disappointment nor did the manager have the decency to come and speak to us - pls note the restaurant was empty! I think in future I will stick to my trusted Beckton Nando’s!!!!!

Worst Nandos I have ever been to! I have been to so many Nandos and this is the worst yet. Firstly, when I went in, there was no chicken. Secondly, the customer service is so poor. So impolite and unbothered. The manager did not know how to deal with customers and was so stubborn. Thirdly, after asking them several times if they had chicken available and then agreeing that there was, when I go to the till to order they say that there is no chicken available. This is so ridiculous. Honestly this is the worst restaurant to go to, if I was you, I’d rather spend my money elsewhere or in another branch.

Always short of staff long queues

George is a brilliant waiter, he was very kind and helpful and is a model example of how services should be provided.

Incredible food! George catered well to my needs and is a model for good service.

highly disrespectful and impolite service providers.

george was really friendly and great service !

Just got this burger for 16 pounds and for god sake it's soo small not even my dog was satisfied Bloody thief's. Not even joking Not worthy 16 punds for a micro burger you make mad. Thief's

Don't come to the Ilford branch. Waited 30 minutes to get seated, still waiting for food after 40, minutes have no idea when it's going to turn up. You got waiters arguing with the customers, place is filthy and I regret paying £80. Never again!

Ordered from Deliveroo. Sent the completely wrong order which was one item and now Deliveroo are refusing a refund. Avoid.

I’ve been to Nando’s many times but never has the service been this good! Simona was super nice and helpful from the moment we entered and really made the whole evening that much more pleasant :)

Great nandos, good service. Food was consistently good. Great for kids, wide tables with lots of space. Cinema nearby so great place to come afterwards with the family. Only criticism was several of the sauces didn't have the pouring lids on them... They did sort out eventually..

Your manager is a huge asset to nandos branch. Food is great, however waiting times Could be abit long

Very nice, ordered kids mac n cheese with a gross napkin and a piece of glove or whatever that blue plastic is

Can be busy at times, there is usually a wait but the service and food is on point

I love coming here either alone or with friends and family. Staff are always welcoming and food is always amazing. Best branch around!

I couldn't leave the UK without having one last cheeky Nandos and leaving this review. I have to commend Nandos on having outstanding customer service which was a breath of fresh air given the atrocious customer service in Ilford. All the staff are I interacted with were friendly and helpful but one person stood out for me, Neil! You can tell by the way he speaks to customers that he loves his job and loves people. Oh and the food is good too. Can't go wrong with nandos.

Usually it's not that bad, but this week we had to wait 1:20 minutes

Can't go wrong with a cheeky nandos! The staff are such lovely and welcoming people, so shout out to each member who worked today 💯 Food and drink nice as expected and music gives the vibes

This Nando’s is the best Nando’s experience made possible by Neil! *Nando’s Neil deserves a pay rise!*

Great service by Karolina. But please sort your telephone out :)

Went to eat here alone, the staff who was meant to manage the queue called me up, then another guy said he was first, I was asked if I was first to which I replied ‘yes I believe I was first’ and the waitress took the other guy and said you’ll be next. After eventually being seated, I went to the counter to order, nobody was there so I waited, the lady came over to take my order and there were two other people waiting in the queue, again I was asked who was first to which I replied again, ‘I believe I was’ the lady behind the counter then turned to the other customer and just started taking the order from them. It seems like they must be extremely desperate for staff but as a nationwide food outlet, the staff standards are disgusting! I left disappointed and still had to pay for parking.

Today I had lunch at Nando’s, Ilford. This time it was absolutely quiet, no customers. I was greeted by one absolutely lovely guy, his name is George and he had a “ trainee” budge. He showed me a table, gave menu and asked about allergies. He kindly advised me to order from the cashier as I don’t use barcodes. Then I went to the cashier to order my food and the girl at the counter actually reduced my good mood. On the receipt her name is Catia, she was young black girl, not tall. Her face expression and service wasn’t nice. I felt unwelcome, like I personally bothered her being there or maybe she just hate her job. No smile, no engagement, barely any eye contact, total indifference. Didn’t explain me where I can get cutlery when she brought me my meal. When I left the table and looked around, then she showed the direction by her hand. Please can you retrain this particular person, I would love to give 5 stars and I gave 4 because of this attitude. Plus George( bless him) was absolutely amazing! He kind of balanced it out. Hope he will get some recognition or bonus. Thank you.

Food was not nice. Service was good, Seating and space is fine. The food was Dry, burnt and had no flavour even though asked for extra hot. Disappointed and will not be returning to this branch again any time soon!

Nice place and atmosphere) The establishment is cozy and thought out to the details) Wonderful staff and waitresses (they are very kind and polite) ordered a couple of dishes (everything was delicious, especially potatoes with meat) pita was also good (but in the photo it looked like there should be more french fries and a small piece of corn, that was not there) the only minus is that there is a lot of everything in the photo and that was not there) the food is hot, and it was prepared quickly) the selection of drinks is large... the wine is good) there were many people in the establishment and everyone was satisfied🩷

Everything is good here but sometimes waiting time can get longer and everything is quite pricey

Poor service, no cutlery was given and by the time we had received cutlery our food was cold and it totally ruined our time and staff was rude and unbothered with all of this.

Neil gave the best service a nandos customer could ever ask for 💪

We have been to this Nando’s before and it was very nice but this time the service was really bad. We ordered at 9:15 and the starters came a few minutes later then the waitress came to tell us that they had ran out of chicken and it would be half an hour late. We understood and waited patiently. The food was then brought at 10:10. Five minutes after an older man who looked like the manager started stacking the chairs and turned the music off and told us to take our food as takeaway. We waited almost an hour for our food just for us to be ushered out of the restaurant. Terrible experience

Very upset with today's staff. My brother complained about an unprofessional staff member. Who had no manners. Will not be returning. Staff are moany. And give dirty looks. Very upset.

I absolutely love this nandos,Neil is my favourite waiter 10/10.Outstanding service always from all staff but he stands out the most.

Never disappointed with the Nandos experience. We go back to Paris - Ilford to have our little peri peri 🔥

NEIL was so on it and his service was fantastic would recommend coming here only if NEIL is here haha

Standard nandoes munch - can't go wrong - full platter and 4 sides and some drinks - oh yeah

I had amazing service from a young lady called Rani. She was so friendly and attentive and made sure all our needs were met. She is such a beautiful soul inside and out!!!!!

Wouldn’t normally leave reviews for somewhere like Nando’s, but as I was leaving, the Chef acknowledged my partner and I, and wished us a good day, which compelled me to come on here and leave a review. Staff like that deserve recognition because they make a difference to businesses like this. It makes you want to return. On another note, my husband says his fino pitta was the best he’s had…4* for food is because chips weren’t as fresh as I would have liked, but we can get over that, just being honest.

workers are very kind and helpful

The food has came cold and didn’t have the taste I came for. The few ladies working, where making online orders a priority, backing everything that was getting made which was so unfair when you’re with children and it was almost two hours of waiting. When getting a starter is an hour wait you have a problem. Many people were not seated cuz they didn’t have enough staff working. The public were recording, the over promised seats with no food in two hours needs to stop. And management coming out from the back just to go back www unreal. Seeing their team struggle.

Toooooo slow service, it’s very quiet but still slow service and food is tasteless compare other location nando’s.

I ordered Chicken Butterfly, Chicken Grilled Burger, and Chips. Chicken Butterfly was amazingly delicious. This is the first time I tried this. Chips were scrumptious as well. I didn't find Chicken Grilled Burger that great and it was ok. They use the online ordering system and items will be served to your table. It is spacious and has good seating capacity. The ambience is really good and the Staff is courteous. Tip: If you are a free frequent visitor to Nando's, I would recommend getting Nando's loyalty card as you will receive good reward for every three/four visits.

Thank you so much to Rafsal for giving us an excellent service so caring and helpful! Enjoyed the food!

I went to the restaurant with a friend of mine whom I hadn't seen for 5 years so it was a reunion. I was let down by the service, it wasn't busy in the restaurant but we waited for about 30 minutes to be served. When they served our food the chicken in my plate was cold. I complained and had to wait for about 15 minutes for the chicken to be served by that time, my chips and the brocoli were cold. I really didn't enjoy my meal 😒. This was my worst experience in a Nando's restaurant.

Food was amazing dessert amazingly presented Staff amazing especially a lady name eve She was polite and very good Definitely the best worker at this restaurant

Worse management ever, they have tables empty but never sit anyone down. They need to be investigated

Food was average, neatness is fair but there could be more value for money - the rice was particularly very small. Also, my order was almost mixed up with someone else's until I inquired.

Nails the. Waiter behaving worst with me he is not speaking 🗣️ properly I never see this before in my life

Thank you very much to Mona for serving us so gracefully at the till - very polite and a big smile. Eve was very attentive towards our table and provided us with everything we needed too. Food came quickly, hot and tasty - would recommend this branch!

Enjoyed my recent visit to Nandos.

Good food, but un-friendly & un-helpful staff!