Nando's Goodmayes Retail Park in Redbridge

Excellent food. Slightly expensive considering the portion size. Free parking.

One of the better nandos I've been to. It was really busy but the service was efficient and we got our food really quickly. Everything was fresh and cooked perfectly. First time I tried the butterfly burger and I'll definitely be having that again!

Fantastic service by Egor, he is an asset to the team

Hit and miss. Suffers from a lack of consistency unfortunately.

Staff were food, especially the manager. Absolute diamond. Food cooked as requested. Brilliant

They were great. I forgot to take pictures and review on the day. It wasn’t busy and the attention was so much nicer. Servers were great and I used the disabled toilet for the nappy changing facilities and usually as it’s a disabled toilet too I find they tend to be filthy but it was clean. Food was good. No complaints.

Lovely place to eat with family. Was terribly busy with a one hour wait on mother's day- not unexpectedly

Food was disappointing. I've been to other Nandos chains and the food here was awful in comparison. Chicken was dry and cold, chips were cold and not fried properly. I am disappointed to say the least. Won't be coming back here again

Food always comes out quick and quality doesn’t waver, really enjoy going here with my family as it’s very inclusive for varying family sizes, which I love!

Had a collection order and Veronika went above and beyond for me. Couldn't thank her enough! Her service was 10/10.

Had an absolutely huge order and it was made to a fantastic standard and was delicious. Fareyah was especially helpful

Food quality was amazing as expected, It was great experience.

What can I say, once again the experience was fantastic. On arrival Andre's level of customer service was exemplary. What a fantastic young man, so pleasent, attentive, and hardworking. From ensuring table was clean to making sure menu's were cleaned before presenting them to us. Andre, you are an asset to Nando's, I applaud you. Now Timmy, what a fantastic chef. You handled that cook line in manner that would make Gordon Ramsey take notice! The chicken you cooked was the best I've ever eaten there. I watched you working, the care you took in preparing the meals. You oozed confidence, and this was definitely reflected in the food. You both made it an experience to remember. I hope Nando's appreciate you both. You deserve bonuses!!!!

Would just like to shout out to Timmy and Andre two both amazing people! From the moment I stepped in Andre was so attentive. His customer service skills are amazing! Such a kind, sweet young man! Timmy sorted out a little minor issue straight away and when she done my food! All I can say is wow! I like a nandos but I believe she actually cooked the best nandos I have had! So a massive thank you to you both for making this experience one of the best! I would have added a photo of my food but I ate it wayy too fast 🤣♥️

One of the worst I’ve been too, food made me unwell, long waiting times and standing at the door for five minutes before even being greeted by any staff 👍

Kind and friendly staff. Food was on point and hot. Staff came and checked to ask us if everything was fine and that we were happy with the food.

There weren't enough sauce bottles, and people kept on borrowing ours. Not a good look.

I have to give a 1star rating otherwise I cannot post my review. Usually a good experience in branches up and down the country - this is the 2nd time I've come to this particular branch - 1st time the drinks machine was swarming with flies and the management at the time was hell bent on me purchasing cola instead of taking it from the dispensers (how inconsiderate after highlighting their health and safety issue) Tonight, I braved it again, to walk into what I would consider to be a busy night. I waited close to half an hour to get seated (no apology #1). Was a table for 2 which was in-situ of a cramped arrangement. I went to order my food at the counter and was met by a very "overworked/tired" assistant. I placed my order with a very direct and specific way as to how I would like my chicken cooked (VERY well done), she gave me some attitude alluding to that she knows how it is supposed to be done. I know it can be a pain sometimes when food is asked to be done in specific way, in my case all I need was the chicken to be veery well cooked (which I was prepared to wait a few minutes longer for). I placed my order for drinks (1 x bottomless & 1 x water). She presented me with 1 glass for the bottomless drink and told me the water glasses had run out and she will bring to my table when they are washed (no apology #2). I waited, and waited .... and waited. My companion arrived and still no glass. At this point, I was setting the table (with cutlery, napkins, etc) and noticed no side plates were available. I asked an assistant for one, and again, I was told someone would bring it over (I do appreciate that it is busy, but by now it was slowing down). Half an hour has now passed since ordering and now I have been on the premises for no less than an hour to get food. STILL NO FOOD. Anyway, food arrives, chicken not cooked right (as per the assistant's knowledge and skill). The other person's plate was presented and was somewhat shy of fries which he nicely asked for a top up - spent close to £40 for 2 meals and it was frowned upon to add a few more. The manager was then called to resolve the issue (I assumed that she was briefed and her mission was to support her co-worker's stance). She came over and her attitude was already felt by both of us where we "knew" that she would not meet the needs and expectations of us, the customer. (no apology #3), no apology for the poor hospitality experienced thus far, causing rise to upset to an already hangry customer just wanting a few more fries from his shy portion. She then decided that she doesn't want to be spoken to in which her manner was now the focus and insisted that she will not do any thing about the food situation. Again, no apology!!! So, expecting us to roll over and be quiet she then threatened to call the non-existent security to kick us out. Comes back with her tail between her legs (knowing full well that there is no security), she now presents us with her intention to call the police - the same police who do not turn up for shoplifting or burglary (smh). I eventually decided that the lack of love for the food and hospitality had turn me off my food and lost my appetite... SHE REFUNDED ME FOR THE FOOD LEFT ON MY PLATE (less tiny portion of the fries I ate whilst waiting for my undercooked food to be made right). The worst experience I have ever had in ONE branch of many that I have eaten at in the UK.... #jussayin #disgruntled #pisstake

DONT STAY LONGER THAN 2 HOURS. YOU GET A PARKING TICKER. WOULD BE GREAT IF NANDOS HAD SIGNS TO WARN THEIR CUSTOMERS!

The food is nice, the staff is friendly and professional, the prices are good.

Excellent place for quick bite with family or friends

Rude behavior of staff and inexperience. Bad taste of food and the food is not fresh.

They gave as the cold food when we complain them they are very very rude and there staff threaten as with police

We came for the dinner we go every week on restaurants but their staff and there cold food ruined our Sunday I will never ever come here again and will not recommend

I went here last week and had food here and after that food my stomach start hurting I couldn’t sleep whole night went hospital next day and it takes me 1 week to recover….. really feeling bad won’t come here again

I am 15 years old “”I went hear yesterday and I order 13 plus dishes and pay 400£ but staff was so rude and they surf us cold food and when we ask to give us hot food they said you need to eat it if not go to another restaurant but if we said that give us refund then they said we will call police…. “I will not go there again’’

I spend around 200 pounds last night came with my friends they serverd colddddd food and when i ask about the food why it’s cold their staff said we r busy can’t give u hot food i ask them to refund my money they said can’t refund if u want we can call police they will give u refund….. what rubish is that we didn’t eat food and came back like that

They served cold food like i am an animal. I asked them check can’t eat cold food one of your staff said all customers eat like that no ever ask u have to eat it. Staff was very rudeeeee they should apologise but they were talking like i didn’t pay…:: At the end they said don’t come this restaurant next time……

Staff was so so rude ..Hi my name is Qasim Ali and my age is 34 year old I live in Dagenham, today I went to Nando’s with my family and we are fasting they give us food before 30min we ask to give us hot food near 6:00pm but they said we can’t give food again the food was very cold and we ask for refund they said I will call police they try to threat us. After we said your service is not good they said to us don’t come hear AGAIN… also the security guard said us to go away from hear🤬

Order was wrong for my friend and service was very slow at the till

Bia was so amazing! Her service was incredible, she was so caring and kind and made sure everything was great at our table the whole time! She had a beautiful smiley face and was so respectful towards us and other customers! She is amazing!!!!

Can’t go wrong with a Nandos - service was as expected and food was good! Just be aware that due to being a very popular branch, that wait times can be in excess of 30-40 minutes. On busy days they have a QR code at the door to join a virtual queue. Top tip is to check with the staff first about wait times, ensure you’re on the queue and return back when your slot is ready.

The food is nice, the staff is friendly and professional, the prices are good.

Below average for a well known brand chain just in comparison to the two other nearby branches. Staff just don't listen to the original order, when bought to their attention they did not rectify the issue. The food quantity is much less in comparison to other branches and for some reason it does not taste as good either. The queuing system at the till is at an awful location when the restaurant is busy. When the double doors are left open continuously by the doorman allowing the cold draft to enter, your legs freeze if your sat on the main half of the restaurant and don't expect the food to stay warm after the first few bites. On a positive note, the restaurant is very nice and ambient with low lighting and cozy look. It's very clean. Lots of free parking on site. Two disabled bays in front of the doorstep for blue badge holders have good space for a wheelchair user. It's on the ground floor and is step free access. The chicken served is certified halal. They do ask all customers when placing orders for any allergies. This is a review from multiple visits and not just an isolated visit.

It's a decent place for family and couples

We went yesterday and was very pleased as Timmy helped us to find a table as quickly as she can. Very happy with the customer services and is a well managed place.Thank you

Always great food and service here.

Made 2 orders for the same table and only received 1 order. After half an hour had to go to the counter and was told that order was not made. No aplogy except order is not on system we will make a new one. I didnt want to eat alone as others on table had finished so cancelled the order and again very quietly they refunded and i left. This is everything you DO NOT expect when you run a hospiality business.

Disgusting service made someone sit near the toilets when there were clearly empty spaces that were available, terrible service and frankly disgusting shame on Nando’s .

The service is always so rude and horrible here. The workers hate their job and do not follow through requests like coming back for a straw. Usman, the sia security badge holder is rude and nasty. He has exceptionally rude behaviour and is aggressive. Would not recommend or come back. Do better

Lovely food and very caring staff

Good place to eat. Food was great The staff members were very helpful and approaching.

One of the cosy places to dine out

Fast service and really attentive staff, Veronica was so friendly and sorted out my order efficiently

Best place for a good meal out friends or family

We visit this place often and can say that the service is excellent.

Great customer service and very hospitable staff

Food was amazing as usual and we had amazing customer service, the manager was very lovely and welcoming

I just want to give this shout out to Bia, who is the manager in Nandos. From the very start of myself and my husband walking in, she has been helpful and ever so kind. Beautiful lady inside and out. We had one issue which was our chips being overcooked and hard. I spoke to Bia and she replaced it with fresh chips and constantly checking if we was ok. Thank you Bia for being a great host and having a bubby personality.

Always a big fan of Nandos, Particularly this branch, the experience was special due to excellent service provided by Samantha

The place was relatively good for a Nandos, quite good I'd say. But be careful as you're not allowed to be parked there for more than 3 hours. My self and my friend got fined £100 for 9 overstaying our welcome

After eating here, not to long after within 30 minutes started to get stomach aches where i didn't eat or drink anything eating from here. After getting home it all came flooding out. I would advise ppl to stay far away from this place

Wednesday evening customer full restaurant. Good to see that local restaurant is doing very good. However, the lady at the till were really very slow and was not very good at communication. Manager can improve the services at the till.

I had a deeply disappointing experience at Nando’s today , which has left me feeling upset and disheartened. My brother went to refill our drinks —he had a water glass, and I had a refillable soft drink glass. He went to fill his cup with water and then proceeded to fill mine with juice, as he was trying to be helpful. At this point, a white male member of staff who I assume was the manager began staring at us in an uncomfortable way, before whispering to his colleague. Shortly after, the colleague approached us and told us that we should not be using water glasses for soft drinks, even though we were not doing so. When we tried to explain the situation, she simply walked away. Feeling unsettled by the encounter, we approached the ‘manager’to discuss what had happened and express our frustration about being unfairly assumed to be in the wrong and, worse, racially profiled. Instead of offering an apology or acknowledging our concerns, the manager insisted that “that's what he saw,” despite the fact that the events didn't unfold that way. It was extremely disappointing to face such an experience in 2024—especially at a place where I expected more professionalism and respect. Racial profiling and discrimination have no place in today’s world, and the lack of accountability in this situation is upsetting. I will not be returning to this location again, and I sincerely hope that Nando’s takes steps to address such issues.

Im a huge fan of chicken liver and portugese roll i had the worst experience yesterday, the chicken liver was a disaster very sour, the bread they served was not good,which was recently changed it was very disappointing.

A big thank you to Rosh! He shows dedication to his job!!! And the team!!! Individualised service!

I Always receive a good service at this branch! And the food was great! Especially to mention Veronica, she was amazing and was really helpful! She was so kind and polite. Thank you Veronica.

Lovely food, nice family atmosphere. Big shout out to Bia who was amazing and so friendly to our son. Credit to the branch.

Food was delicious and brought promptly. The waitress Veronica was especially lovely.

Was not too shabby. Could of been chillier tho

Service was so bad I can even believe how poor the customer service was. Wings was so dry I have naver had nandos wings like that. We asked the staff for some glasses she was so rude and told me to get it my self. I can’t believe the poor Service.

I brought 12 peri peri chicken wings and it was good but not great.! For 13 pounds I expect more quality but it was grilled and flavour was barely in it. So Nando’s can do better for consider to their price.

Aman was very helpful and delivered excellent service to us. Many thanks :)

This Nando’s is sooo nice - Nando’s

Great customer service and good food. It was really busy however service was quick. Got our table quickly but had to wait in queue to order and as a thanks we got complimentary drinks, thanks. Ambience was a bit loud but I guess that’s typical, don’t have any complaints overall a good experience!

We went on a Saturday, the guy who was at the front of the house was fantastic but other than that our whole experience was poor. The queue was so long and we had a baby and the guy was reluctant to seat us inside at the waiting area despite us asking him because it was so cold. The staff who was at the till was so slow and there were no sauces left. Worst Nando’s I have been to

Always a tasty experience going to nandos. Their consistency to deliver great food is never unnoticed. Great parking available. Spacious restaurant which is family friendly. As well as quick service.

I joined the virtual queue with their QR code at entrance, which stated 70-80 minutes wait. It has now been two weeks. They still haven’t told me that my table is ready LOL

We regularly visit this Nando’s sadly on this occasion our experience was awful- Rude manager Sharmine has no customer service skills.

PERFECT,SENSATIONAL, EXCELLENT !!!

The chicken butterfly is just one piece of chicken although on the menu it says 2 chicken breast joined. It looks more like 2 chicken tenders joined rather than chicken breast. The chicken was served cold, there were no sauces at the sauce stations so I had to take them from other tables. The chicken was served cold and had to ask them to heat it up again.

Very nice front of stuff and manager but the quality of the food seems to be slowly going down every time. Very disappointed with my delivery! Chicken was very blunt and flavourless. Didn’t taste fresh

The customer service at this Nandos was outstanding. We went at a quiter times, which meant fewer staff, but they were all very efficient and friendly. Shoutout to the Manager ( i think). I ordered Chicken lever and it wasn't cooked properly. Very chewy. I complained and requested to replace that. Which they did and even added an extra portion of rice. Thank you! I was afraid my meal was going to be ruined, but you saved it.

I've been a Nandos customer for over a decade. Always go to the Beckton or Stratford Nandos. Despite the Goodmayes one is closer to our house, we don't go there unless we have to. Every time you go there, I can guarantee you that something will be a miss. Either you'll find the chicken is not cooked properly or the ice machine is broken or there's no straws. This time was no exception. They didn't have straws. How can you allow people to have small pieces of ice in their drinks without straws? This is a serious choking hazard, Nandos! One day, someone will choke while drinking icy drink with no straws, and you guys will be facing a huge lawsuit. How can Nandos even let it run by some incompetent bunch of people.

It's nandos, you can't go wrong with the chicken lol

This is my joint favourite Nandos along with the Beckton branch. Nothing to fault with the food or staff.

Quality food served hot as always!

Excellent service provided by Maddalina, she made sure our food was up to a good standard, and food arrived promptly. Thanks Nandos Goodmayes

We’ve had a bad experience here before which they were very prompt and reassuring in fixing. This time we had a hassle free dinner out for seven, service was quick and food was good. This was Tuesday evening so probably a lower covers timeframe but still, was a good experience

Short wait for a table. Kids chicken was served spicy instead of lemon and herb but this was replaced. Asked for some kids colouring that they brought over.

Nice big car park. Food and customer service are nice.

Mario was very helpful and pleasing he helped out and asked if everything was good to reassure.

This Nando’s has really gone down the last few visits. As we walked in, the table they gave us was soaking wet with streak marks, we couldn’t see anyone so just wiped the table with napkins ourselves. This is the second time we’ve come and they’ve run out of items we’ve requested to order, which is annoying. It was also extremely hot and they said their AC wasn’t working. Too many issues every time we visit; will definitely go to another branch.

Was very quiet for a Saturday lunch time, we were surprised it was quiet empty. There is free parking outside upto 3hrs after you will receive a fine through the post. Food was very good. Chicken moist and the starters were all delicious. Halloumi our favourite starter, the homous comes with a really nice drizzle sauce and also enjoyed the sweet potato. The offer high chairs for the little ones and have a range of seating options from booths to round tables.

Shakoor was our waiter and was exceptional throughout the evening. Very polite and attentive.

The food is consistently tasty at this branch. The only caveat is the service which, on occasion can be delayed and haphazard.

Can get busy at times Staff is amazing Lots of parking available on site Food is good This is one of the Halal branches of Nandos Above all place is kids and family friendly

The food standard has gone down a bit I find. It's just okay. Rest was fine.

Very poor service wanted for 15 minutes no one was there to offer us a table then we had to wait for more than 30 minutes in the queue to order food only one person on the till . She was very very slow . Everyone were so fed up . My kids were crying was very hard . No one cared and the staff was not bothered to let the manager know .

Everything was perfect and goood the customer service was good alina and shukoor showed amazing customer service and were very friendly they were very welcoming and kind they both deserve the best they well done to them will definitely come back again

Good food but awkward set up. Hard to navigate between customers. Halal meat.

Elena was the best she served us with soo much respect and she helped it find the best seating area she deserves a raise bless her heart

We were given a table & served super quick!😁

So now you have to scan an qr code to queue. And still eaiting at the door while several tables available. But dirty. So, you said let's put a code sort out our customers while we reduce labour. Not cool.

Really nice, a family area. Can't comment too much, but veg options are really nice. Got the extra hot beanie wrap.

Food was delicious, the waitress was efficient but ordering on an app is annoying.

Good. We went there for the first time and it was okay. However, the waiting time for food is long. The plates are big, but the portions are small unless you choose sides.

Amir was great , great service 👏

They have definitely improved. I think now this Nando’s is probably my favourite.

Shukoor is a very kind and helpful staff member who was very quick to get our order and requests sorted. Had a great time!