Nando's Goodmayes Retail Park in Redbridge

Always a tasty experience going to nandos. Their consistency to deliver great food is never unnoticed. Great parking available. Spacious restaurant which is family friendly. As well as quick service.

I joined the virtual queue with their QR code at entrance, which stated 70-80 minutes wait. It has now been two weeks. They still haven’t told me that my table is ready LOL

We regularly visit this Nando’s sadly on this occasion our experience was awful- Rude manager Sharmine has no customer service skills.

PERFECT,SENSATIONAL, EXCELLENT !!!

The chicken butterfly is just one piece of chicken although on the menu it says 2 chicken breast joined. It looks more like 2 chicken tenders joined rather than chicken breast. The chicken was served cold, there were no sauces at the sauce stations so I had to take them from other tables. The chicken was served cold and had to ask them to heat it up again.

Very nice front of stuff and manager but the quality of the food seems to be slowly going down every time. Very disappointed with my delivery! Chicken was very blunt and flavourless. Didn’t taste fresh

The customer service at this Nandos was outstanding. We went at a quiter times, which meant fewer staff, but they were all very efficient and friendly. Shoutout to the Manager ( i think). I ordered Chicken lever and it wasn't cooked properly. Very chewy. I complained and requested to replace that. Which they did and even added an extra portion of rice. Thank you! I was afraid my meal was going to be ruined, but you saved it.

I've been a Nandos customer for over a decade. Always go to the Beckton or Stratford Nandos. Despite the Goodmayes one is closer to our house, we don't go there unless we have to. Every time you go there, I can guarantee you that something will be a miss. Either you'll find the chicken is not cooked properly or the ice machine is broken or there's no straws. This time was no exception. They didn't have straws. How can you allow people to have small pieces of ice in their drinks without straws? This is a serious choking hazard, Nandos! One day, someone will choke while drinking icy drink with no straws, and you guys will be facing a huge lawsuit. How can Nandos even let it run by some incompetent bunch of people.

It's nandos, you can't go wrong with the chicken lol

This is my joint favourite Nandos along with the Beckton branch. Nothing to fault with the food or staff.

Quality food served hot as always!

Excellent service provided by Maddalina, she made sure our food was up to a good standard, and food arrived promptly. Thanks Nandos Goodmayes

Nice big car park. Food and customer service are nice.

We’ve had a bad experience here before which they were very prompt and reassuring in fixing. This time we had a hassle free dinner out for seven, service was quick and food was good. This was Tuesday evening so probably a lower covers timeframe but still, was a good experience

Short wait for a table. Kids chicken was served spicy instead of lemon and herb but this was replaced. Asked for some kids colouring that they brought over.

Mario was very helpful and pleasing he helped out and asked if everything was good to reassure.

This Nando’s has really gone down the last few visits. As we walked in, the table they gave us was soaking wet with streak marks, we couldn’t see anyone so just wiped the table with napkins ourselves. This is the second time we’ve come and they’ve run out of items we’ve requested to order, which is annoying. It was also extremely hot and they said their AC wasn’t working. Too many issues every time we visit; will definitely go to another branch.

Was very quiet for a Saturday lunch time, we were surprised it was quiet empty. There is free parking outside upto 3hrs after you will receive a fine through the post. Food was very good. Chicken moist and the starters were all delicious. Halloumi our favourite starter, the homous comes with a really nice drizzle sauce and also enjoyed the sweet potato. The offer high chairs for the little ones and have a range of seating options from booths to round tables.

Can get busy at times Staff is amazing Lots of parking available on site Food is good This is one of the Halal branches of Nandos Above all place is kids and family friendly

Shakoor was our waiter and was exceptional throughout the evening. Very polite and attentive.

The food is consistently tasty at this branch. The only caveat is the service which, on occasion can be delayed and haphazard.

The food standard has gone down a bit I find. It's just okay. Rest was fine.

Very poor service wanted for 15 minutes no one was there to offer us a table then we had to wait for more than 30 minutes in the queue to order food only one person on the till . She was very very slow . Everyone were so fed up . My kids were crying was very hard . No one cared and the staff was not bothered to let the manager know .

Good food but awkward set up. Hard to navigate between customers. Halal meat.

Elena was the best she served us with soo much respect and she helped it find the best seating area she deserves a raise bless her heart

Everything was perfect and goood the customer service was good alina and shukoor showed amazing customer service and were very friendly they were very welcoming and kind they both deserve the best they well done to them will definitely come back again

We were given a table & served super quick!😁

So now you have to scan an qr code to queue. And still eaiting at the door while several tables available. But dirty. So, you said let's put a code sort out our customers while we reduce labour. Not cool.

Really nice, a family area. Can't comment too much, but veg options are really nice. Got the extra hot beanie wrap.

Food was delicious, the waitress was efficient but ordering on an app is annoying.

Good. We went there for the first time and it was okay. However, the waiting time for food is long. The plates are big, but the portions are small unless you choose sides.

Amir was great , great service 👏

They have definitely improved. I think now this Nando’s is probably my favourite.

Shukoor is a very kind and helpful staff member who was very quick to get our order and requests sorted. Had a great time!

Excellent customer service by shukoor. He is the one of best staff member in goodmayes branch. So friendly and kind.

Went in at lunchtime and service was so quick and prompt. I cannot fault the staff as they were so attentive and friendly. Lovely ambience and good food served hot . A delightful experience. A special thanks to the manager Lucie who promptly sorted out an overpayment issue .

Quality food, was quiet when we visiting. Food came quick as always.

Loved every of my order. The manager and staffs were nice and respectful.

Nando's is Nando's However, the woman taking our order at the til was miserable, like we were disturbing her. She might have just been having a bad day

30 minutes wait every time I come here

staffs are very slow. They can not prapare their foods on time. Delivery riders have to wait for more than 30 to 40 minutes. They do not bother for it.

Really disappointing to be honest. My chicken was so dry, it was difficult to eat.

No offence but I'm not a big fan of Nando. I only love their peri peri salt on the chips haha but this time I found an amazing food selection that I enjoyed so much! It was a fancy wrap with chicken crumbles, pickled onions, salad, caesar sauce and medium hot plus two sides, peri peri chips and corn on the cob. It was delicious and the corn on the cob with melted butter was just amazing. I loved that wrap and the sides I chose. The atmosphere was okay, not too bad.

Popped in for quick Lunch after shopping in the retail park. Have to say this Nandos service has improved from the last time I came which was a year back and the staff that took my order Manasa she was very helpful and friendly. As when going to restaurant the person who takes you to your table and the person who takes your order can change your experience and set the impression. The food did take a little long but i can understand as its Lunch hour. I Will recommend this Nandos and the food has deffo improved. Thank you Manasa.

Very rude staff and security gard. Was with a child and family group of 6. While waiting in queue one person needed to sit down because of health issue. After explaining to security gard and staff they didn’t allow me to sit down with a kid who wasn’t well.

Hi, went to Nando’s on Father’s Day with the family. Food was absolutely horrible. Chicken smell like fresh chicken feathers. Chicken was very dry you can still smell the chicken feather, Generally, I like Nando’s but this Nando put me off big time we did not even finish our food we left everything on the table , this restaurant definitely need improvement in the kitchen

Our go to nandos branch. Always good service and food is fresh and tasty. Great halal food and drinks.

Team were swift, kind and brilliant. Food came out nice and hot

A beautiful experience. Great service, staff, and atmosphere. I will keep coming back.

We waited a while to be seated although it was quite empty. My companion was given her meal about 15 minutes before mine 😫

Amazing food, always great. More busy than other nando's, usually a bit of a wait for seating.

I had placed an order before hand for collection as I had anticipated that it would be a busy afternoon given that it was Saturday. Didn't wait too long once I'd arrived. Staff were friendly.

Why do I have to give even 1 star. Supervisor at this place is really bad. DONOT take your kids to this branch.

Worse service ever at a Nando’s, they don’t even want to sit you down for food. Service is pretty poor apart from one guy

I was told to wait for a table for 20 minutes. When I got a table I was told they ran out of chicken and that I could only order wings

The food was relatively dry and was done in a rush as you can tell when it's busy. However the service was great, the manager did well to cater for a party of 10 people.

Nandos food is fabulous 😍 I had a pitta with halloumi cheese and chicken , extra hot spice and lots of bottomless diet cokes , so tasty & delicious! 😋

Served by a wonderful woman named Elena. She was really helpful and ensured our food was to our satisfaction. She really helped us have a wonderful time. We ordered the Nandinos meals and our chips came without peri salt and Elena came to us straight away and asked if everything is okay and she ensured that we would get peri salt. Within less than 30 seconds she brang peri salt and helped us find the wild nandos sauce. Really helpful waiter :) Good job on hiring Elena because she truly is a star 🌟

Elena was very pleasant and helpful.

My regular Nandos. Very popular with very convenient parking, good portion sizes and staff that are genuinely eager to help. Other Nandos for me have been very tight on portion sizes to the point where three of us spend over £100 and we were still hungry. Only issue is the booking system which can be annoying but thinking it through probably does the job well in managing queues

Lovely food and very caring staff

Good service and the food came within 10-15 minutes.

Elena has lovely customer service! So polite!

Excellent service and food is always great

Very good place for dine out. Delicious food good atmosphere.

Not impressed with this branch, Romford branch normally much better.

Bunch of jokers at the gate Half of the tables are empty and huge crowd at the door. Since they’ve changed the staff this new staff don’t know how to handle the crowd specially the security guard who talks like he’s giving orders to the customers like sit there sit here. He literally told customers to wait outside the door since he’s the in charge of the gate. When asked my tables are empty been told waiting for the customers in the queue and literally same tables were empty after 30 mins and guess what we been given one the same table which was empty after 45 mins which they could have give. 45 mins earlier so really there is no point of having the queue when you’ve got empty table. Allow people to have queue when you don’t have empty tables simple.thats what their old staff was doing. Half of the crowd turned away and didn’t even leave the queue so guess what they still waiting for the crowd to come back and still tables are empty when customers again waiting outside the gate and I’m writing this sitting inside the restaurant.

We come to this Nando’s every Sunday but TODAY WAS THE LAST DAY. We had a very bad experience. We are a big family and spend over £100 every Sunday here today. We were stopped at the door and they wouldn’t let us enter the restaurant without joining the queue which is fine but why half of the restaurant was empty.? When we asked for the manager and finally a young guy in green shirt came and told us to remain wait outside when majority of the tables were empty he said they are waiting for the customer who joined the queue which is fine but waiting for the customers for more than HALF AN HOUR. ? Majority of the customers outside the door left without existing the queue. After another 20mins we asked for the manager when he came out he was very RUDE AND AGGRESSIVE and told us to wait or he’s gonna KICK US OUT OF THE QUEUE. Seriously, after that we told him to kick us out and we left. I understand this staff is new but common there are certain things which you learn in your training which we didn’t see at all when we visited them today specially how to treat their customers.

Banging as usual - family time Ooof chicken - chocolate cake with vanilla gelato mmmmmm

Special thanks to Igor for making our daughter's birthday lunch smooth and efficient!

Shukeer has absolutely phenomenal service! So kind and was so attentive! Absolutely recommend because of service like this!

Mădălina and Timi were amazing not only they served us but made our first experience at this Nandos memorable, very funny and welcoming atmosphere, the service were so fast and the food hot and delicious, A great worker as well is Veronika who as soon as we finished, quickly cleaned and offer us deserts…. I was so happy, I ll definitely come back, Thank you girls

Very bad food quality bad smell no taste I never order again

I brought a gift card. The staff were not sure if they sold gift cards. This could be better advertised within the store itself

Had a great lunch with the kids during the Easter holidays.

Shukur gave really good service. His a top staff. Lovely guy

Had great time at Nando’s, especially a great service given by elena

Elena gave great service and had a nice conversation

Terrible taste looks like they boiled the chicken first and then grilled it which was over cooked and bitter unpleasant taste terribly small portions we ordered whole chicken platter for 3 people and we weren't full felt like we got scammed. We've been to Nandos many times in different locations but this one is a worse one, The atmosphere and the staff is ok but the food is terrible and overpriced.

Attended and was not greated and seated. Appeared to be short staffed and lacked service quality. Just because it's Nando's it does not mean it's great. The atmosphere in the restaurant and the welcome feeling also plays a part. Best part was that my wife was with me. Disappointed.

Food is great, service was great and the staff are all friendly. It is in a great location with other shops around as well as plenty of parking. If you park to go nandos, there's a tablet inside near the door that you just need to put your reg in. They are usually very busy on Fridays and Saturdays so there could be some wait time depending on the number of people in your group and what time you visit. If this review has helped, please give it a like so I know it's helped you 😊

The interaction we had with our server was amazing. She was amazing. Her name started with an E but we could not remember her full name. We ate in the restaurant and the order number was #99f55c. Also because it was quite the food was great! Thank tou so much!

Always busy ice machine never works. Keep forgetting my food sometimes. A little long when you order together and get the mains before the starters

i was in this nandos last night and the staff had a dispute with the customer and when they customer asked to see the manger, the manager refused to talk and when she did speak she used foul language to wards the customer. i would never in my life ever go back to this nandos i had to leave my table and walk out.

Had a lovely time, and staff were friendly and quick to remedy anything that was not satisfactory. The chicken breast was overcooked on the chicken butterfly meal. They did take action by having another one sent out. The mash was overcooked and burnt. This was also replaced without any fuss.

Very poor customer service, very unorganised. Twice I have been there and was told syatem.shutdown and.we were.turned back. Very poor

Great place, but the queue to buy food is ridiculous. One person serving.

Customer service very bad customer service. I ordered platter at 49£ but after few minutes they told me that they don't have whole chicken so they told me you can get a refund or 2 platter butterfly. We said OK but when the waiter came she brought 2 small parts of chicken with a lot of fries. II spoke with the manager Timmy Fatou regarding my order but she didn't find a solution. She didn't give me a refund or give me more chicken for compensation.

Great service. Top staff members there. Food on this accession was not flavoured enough even though asked for extra hot, the meat was dry and I was not satisfied with my food :-( Guys please put more flavour on the chicken.

I like the check-in system they use so you can just turn up when ready, however my friend's food took way too long. It took 20 minutes for him to get it after I got mine.

Great experience - Halal Nando’s normally kinda busy scan qr code to wait in the que

Food is not what is used to be. The prices have increased. The food is dry and burnt. The service and atmosphere is 5 stars.

Really bad service, not enough trained staff, really slow to take orders and ignoring to clear the table . On the other hand if you're waiting for your delivery. Just forget about it. They keep the delivery drivers waiting for a long time. I'm sure other Nando's would be better . So it's advised to choose wisely. Lack of customer service

We were served by Veronica at goodmayes nandos who was an absolute babe!! Positive vibes and so helpful and smiley. Thank you so much Veronica for your amazing customer service.

Food was disgusting, smelly and tasteless. Never going there again.

Nice service from Abdelrahim/Abdelhamid and Riz. Keep it up

Just received my order just to say from the driver sorry I drop it and received half the order , called the restaurant only to tell me they will look in to it and never heard anything again.

Ordered a delivery and it didn’t turn up and the tracking said it had been delivered. Rang the restaurant and was put through to someone from ‘customer services’ and they said that the drivers route had changed and they would refund the money. No apology, no offer to send us a replacement order. Absolutely disgusting service.

As nandos go. This one is very busy. we waited 1 hour to be seated on a cold winter evening, but the staff did try to find tables for us

I never leave reviews but because of one person I decided too. Im not sure if he was the manager but a gentleman called Riz is the nicest person and was so very helpful. I have a baby who is 14 months old and he managed to get food out for her within 5 minutes because she was hungry. The wait to get in was 45 minutes but because of this one person i would definitely come back.