Creams Cafe Edgware in Barnet

I wish I can give them 0 star . Whoever works Saturday night and pick the phone has no sense what he was talking with customer . First they ruined the order because it may be last few minutes of ending their shift. I paid £10 for the waffle which they drizzle few chocolate , very cold and not prepared correctly . Poor service Bad mannered

Love this place :) staff are great really polite and helpful .. gave me a menu when they could see I was overwhelmed by the amount I could choose from :) staff are a credit to this place :) so thanks guys u made my date night with my daughter lovely :) A-**** service ice cream lovely

Wonderful time here. Shoaib was a great server. He made us feel welcome. Would love to have him again. Keep the standard

Unhygienic. The forks were dirty and not only one set,all of them. Wash them better next time please otherwise you lose customers. I like Creams ice cream and crepes tho. Thank you.

I ordered a waffle with NUTELLA and strawberries. I received my order promptly however when I opened the box it was revolting. The waffle was soggy, the NUTELLA was replaced by some cheap chocolate sauce which was bitter and worst of all the strawberries had gone off. I called to let them know about my order, instead of understanding and listening to what I was saying they continue to state that the Nutella is Nutella it’s their Nutella and that they do not have any other Nutella sauce which is incorrect. I tried to explaining that the strawberries had gone off and their excuse was it is because we cut them directly onto the waffle which makes no sense at all. I will not be ordering from them ever again as the quality of the food is atrocious.

The desserts taste absolutely terrible. Just throw your money away instead.

I recently visited Creams Edgware and had an exceptional experience. The desserts were nothing short of delightful, with a wide variety of options that cater to all tastes. From indulgent waffles and crepes to rich, creamy gelatos, every bite was a treat. The presentation of the desserts was also impressive, making them look as good as they tasted. What truly stood out was the professional customer service. The staff were friendly, attentive, and went above and beyond to ensure that every guest had a great experience. They were quick to offer recommendations and made sure that our order was prepared exactly to our liking. The atmosphere was warm and welcoming, making it a perfect spot for a casual dessert outing or even a celebration. Overall, Creams Edgware offers both delicious desserts and top-notch customer service, making it a must-visit for anyone with a sweet tooth in the area. Highly recommended!

I am a 15 year old boy I went there with my mum and siblings one of the workers treated us poorly and didn't let us sit where we wanted.He swore at my mum and was really rude to us. It was the worst experience I've ever had in my life going out with my family.

Firstly, I’d like to say that the service was soo slow, had to wait 20 minutes for a lychee and mango bubble shake and 2 white kinder beuno shakes. Secondly, Brother on the tills known as “Habib” was not helpful with the vegan options as my friend doesn’t eat anything that has gluten. Thirdly, one of the hijabi girl and habib were “flirting” and when I went up to the hijabi girl shortly after to ask about my order that has been taking forever, she acted confused and didn’t have a clue on what she was doing so I had to go to habib again and ask. Won’t ever be coming back as I have never experienced such slow pace work. This was Edgware Road branch, not Marble Arch. Don’t blame others for the mistakes that you have made. Doesn’t seem professional for you to be doing this. And I will not be deleting my comment. This is for the public to read.

We had delivery and they didn’t have the option to add sprinkles to the ice cream and left a note to the team if they would leave us some and they did! Yay!

Dined in the restaurant about an hour and a half before closing and we were welcomed with dead stares by all the workers as they were cleaning and perhaps preparing for the next day. While ordering the service was quite dead, no smiles, workers chatting in a different language, and someone else started mopping in the restaurant while others were eating. The desserts as usual were really good and it's just a shame that the workers are not willing to enhance the customer journey. Takeaway is fabulous too and I'll definitely order again but I do recommend a different customer approach.

Brilliant place for desserts & the service is excellent.

Delicious staple dessert spot with fantastic service. The service is friendly and attentive, the space is bright and neat, and the seating is comfortable. Delivers exactly what you expect, ideal for a sweet treat. Will return for sorbet

Superb service provided by Janvi and the team today. Seamless service and very friendly! A++++++

Very friendly and helpful staff

Hamad good worker and respectful

There was a flattened fly inside of the speculoos ice cream, by this point most of the ice cream was eaten until we noticed. Nothing was done about this, no refund was offered, and was told that the fly landed in it although there was no flies about as we would’ve noticed. Additionally, the cutlery was appallingly dirty.

Excellent service and great packaging. I accidentally ordered different sundae than I wanted and I called them and they happily replaced with the one I wanted. Will order again.

This store is very unprofessional. It clearly lists online that there is a student discount, however when I ask to use my student discount employees act very disgruntled and I was told a lie that after 6pm discount doesn’t work (after employees discuss in another language). Will not be going here again and spending my money here!!!

Great service and delicious ice cream

very nice and clean very fast great customer service by Shoaib.

Great service from the point of walking in to when we left. Courteous staff and delicious desserts.

Haroon was very dedicated to his work due to having good customer service he also put smile on custer face. We will definitely coming back again

I’ve just had there Oreo ice cream. My before I left my house my walls were white…. They are now brown. I wouldn’t change a thing 10/10

Had an awful experience on the toilet minutes after eating there.

Cried with joy as my bowels unleashed what can only be described as a monstrosity. Im in so much pain but i would do it all over again for a triple threat

Amazing desserts, superb service by Nirali, Gopi and Jhanvi.. very good options of desserts, ice creams available. Love it

What a waste of time and money, so arrogant and rude staff, they misbehave and did not liked there scoop shake, which is worst ever i tried. They did accept they have worst shake and said we even never have our own shake.

Reason of 1 star is manager who was on duty . It was 23march. We went with family. And manager said its only Take away available . However at was just 11pm and open till 12. We are regularly visiting this place but this time we are disappointed. The main reason is manager wants go home for iftari so he wants to close early . And behaviour was also very rude. I don't think this person is deserving manager position. It was zero customer service. He don't know about customer delightness.

hardik was very sweet and his service was great

Food wasn't as advertised and was a bit of a let down unfortunately. The vegan chocolate icecream tasted of ice and the chai latte just tasted like hot water. The cookie dough was good but the chocolate fudge cake was disappointing. The atmosphere was bad, there was man seated near us(who was clearly friends with the staff) who was watching a video on his phone very loudly it was very off putting and ruined the atmosphere and the staff just ignored it.

very bed service. i got my desert in very bed condition and staffs don’t wanted to accept. even they didn’t ask for any other dish or service.

Friendly staff, fast service and great food especially from Gopi patel

I was served by Shoiab who was polite and patient food nice as well

Worst creams ever, waited 20min for a milkshake they gave me the wrong order. Absolute waste of time. I have gone again and yet again been disappointed with their service. A nachos plate had 3 nachos and hard cheese. They refused to add more cheese and nachos, the staff was rude.

Delicious ice cream and great service especially shoaib! I will definitely be coming back soon:)

THANK YOU GOPI, amazing costumer’s service

Thank you to Gopi! Your costumers service was amazing

Fast service, and delicious desserts ❤️ The only meeting adress when we come to London, feeling like home .

Nirali was very helpful and professional

Top notch service by Hardik. Came on Thursday with family and enjoyed with creams, hope will come again. To be honest recommend to Frnds as well

Worst white chocolate I’ve ever had

Very nice service and food, especially from Gopi Patel and the helpful manager

Hardik was great at making sure we had a good experience and he was soo nice:)))

Food came speedy and fresh absolutely delicious. Portion sizes more than satisfactory. Brilliant experience and service provided by our server hardik.

It’s very disappointing when u by ice cream for take away and they give you a bag and there is no spoon tissue how can some one eat on there hands very bad and poor Service

Nice clean tidy atmosphere the worker Aaron was very helpful and accommodating to me and my friends and explained what ice cream to choose from a variety deffo recommend :)

ordered through just Eat and one item was missing. When called up someone called Shoaib said "just go get a refund" and was very dismissive and hung up the phone. When called back another staff member picked up and accused the driver of stealing. Very bad customer service!!!

Horrendous experience twice in the shop. They advertised closing at 12am but want you to takeaway as from 10.30pm. Got the nuttela and strawberry with only 4 slices of strawberries. Shame I used to love this shop. Very disappointed this time. Will not go back anytime soon.

The waffle was so decadent and amazing!!! The vanilla ice cream was also really nice and the fruits were fresh. Wished the chocolate ice cream was richer, it was rather basic and that was disappointing for a chocolate lover. Presentation was great nonetheless. The customer service was ok and they are open until very late.

Lovely place to get nice desert. Wonderful atmosphere.

Great place for a family! Amazing deserts and outstanding customer service. I highly recommend. Thank you Haroon

Awful restaurant, I was having an allergic reaction and they were troubling me to pay for the extra strawberries that I had ordered. Really bad customer service and the waffles tasted like soggy bread it was terrible. Don’t go there.

Absolutely terrible service I paid £8.95 for cheap dry tortilla chips no sauce 5/6 jalapeño pieces, I called to complain the manger Hardeep had no communication or customer services skills. He told me he is unable to offer a a refund and he was happy for me to leave a review. This was my first and last time. AVOID AT ALL COST They have plently of bad reviews I don’t think they are bothered.

Ordered cookie dough and cake Cookie dough was cold and tasted bad Cake tasted actually bad. Like i wasnt expecting incredible but after i threw out the cookie dough i thought well at least i had cake. Nope. I could buy a £2 cake from sainsburys that would have tasted infinitely better than this overpriced food. Fortunately delivery company refunded for cookie dough

Excellent service 👏🏼 Staff very friendly 👍👍

Excellent service inside creams.

Very nice atmosphere. However, the place was significantly warmer than expected.We tried the white chocolate and raspberry Very delicious 😋 ,however, one slight letdown was that the raspberries were still frozen

Staff very friendly, desert came out fairly quickly and was warm. The cookie dough was really nice and warm and chocolatey. However it is quite rich, due to the amount of chocolate ,so struggled to finish it all. Service was excellent!

The ice cream is delicious, nice design, BUT: we ordered 4 desserts, in one we found a hair, we replaced it, and in the second there was a fly. Ugly and disgusting!

Great selection of desserts, friendly helpful service. I had crepes with coconut ice cream, white choc and hazelnut sauce and roasted nuts, what a treat!

Slow staff unprofessional staff

Excellent service very tasty food very good and friendly staff specially adam🙏🙏

Very friendly stuff specifically Waheed and haroon

Waheed was amazing today , 5 star services

I am so happy today i am going creams all staf very friendly special adam and waheed

Really cool place , nice workers and environment!!

Yummy yumny very tasty. Bit expensive but very good portions for the money.

When you order via uber eats or any of the others please tell your staff to check that they giving the correct item to the driver. The restaurant said they had my order in front of them, they also said for me to order 1 scoop of ice cream via ubvsr eats and they will send my correct order, what a joke. And now uber eats won't give me a refund, even tho the name of the receipt isn't mine!

The icecream ordered was melted, and the waffles was also not eatable. When called the store, the staff wasnt also able to help blaming its busy, and was also not helpful at all. the service is rubbish. Not a good place for deserts and also the supervisor was not helping us. Never going again. When we asked for email, he didnt even knew the email for the store as he was a supervisor too..

Poor quality food, called the supervisor and rude over the phone and hang up . Rubbish.

Nice food and excellent service by Haroon.

I am absolutely disgusted with jaffa the manager he got my order wrong and then made me wait 20mins for my order while he was wondering around the shop floor this guy should not be working here with this attitude im a paying customer and getting treated like S***

Haroon gave me a massive scoop of ice cream. It was really good as well so👍🏼

Nice food. Good customer service by HarOon.

Excellent delivery service for Krupa Best forEver Experience ♥️🫶🏻

Waheed is serving nicely and next time i will go with my family ..nice guy

Lovely staff members especially the Adam, great customer service. Plenty of desert selection and I Ice cream, always a good time to come here for a sweet treat.

Been here before + being here now = Good place to be. Decent selection of desserts @ affordable price tbh. Impressive customer service by Dana, while I was waiting to collect my takeaway she offered me to seat & a glass of water. I mean most of places don’t even pay attention to such tiny details nowadays. Keep it up…

We are very determined and excited today to go there in the first place. with a good mood But after the service It makes me not happy to eat at all. The service is disgusting, rude, even ordering food is not friendly, serving food, pushing my husband's plate on my plate while I'm eating. A fake apology with a disgusted face

Very helpful staff!! Really appreciated the treatment we got, especially a guy named Haroon. He was very kind to us and of course the deserts are delicious.

Service has magnificently gotten better and now the dessert looks pleasing and delicious and highly improvement in hygiene than the last time I visited the café and I'm impressed by the handsome hunk working there , he was very polite and made amazing dessert.

Family deal is worth a look otherwise a little pricey. Kids love it though

Depressing atmosphere with the worst and slowest service i have seen in any dessert shops. Wouldn’t want to go again to this place

Avoid ordering from this place!! False advertising of products and very poor quality! AVOID!

Ordered on Just Eat, you'd think if you're ordering an apple pie you'd be served a warm apple pie. What turned up on delivery was a COMPLETELY ROCK FROZEN apple pie in a burger box. Then they expected me to thaw it and warm it up with no heating instructions?? For what I paid for (£8) that was the worst excuse for a dessert possible. It's a bit of a joke.

Great location in the heart of Edgware. Fab menu. Pleasant staff apart from the lady serving us who brought me a cup of tea without any spoon or sugar/ sweetener. And forgot the rest of the order. Was quite rude and made the whole experience uncomfortable. However the waffles were amazing. Would highly recommend the Oreo waffle.

10/10 service thank you so much to all the staff there who helped me last night they were amazing the manger was extremely kind and helpful i 100% recommend

Disgusting service. Went in just to be told that we had to WAIT to order? No, unacceptable. The dishes our ice cream were served on were very dirty and the portions were quite small. Also NO GLOVES!! There was no hygiene whatsoever and I honestly felt disgusted while eating my gelato. The waffles were touched by their bare hands and their attitude towards their customers overall was unprofessional. I will look into visiting a new branch.

Disgusting behaviour by the staff and terrible service. Was told many times to wait before ordering even though the shop was empty. The plates and dishes we were served in were in a disgusting state. They use no gloves to make things and were touching our waffles with their bare hands. We were told to wait 5 minutes but it expanded to 15 minutes and they could've at least apologised to my family and I. The user called Tushar was the person who was serving us and his attitude was disgusting and horrible. Never coming back to this shop.

Called to place an order to collect, was told I could only use Uber eats which is fine. As I went to ask a follow up question was hung up on mid question by the female on shift on 15/02/23. Very rude. I am in the area so was going to come and place the order in person but don’t want to give this branch any money now for how rude they’ve been. Update - this was at the Edgware branch near Edgware underground station

Tables and chairs were filthy. Dessert was OK. Unhelpful staff I would avoid.

Poor customer service poor delivery late delivery and bad quality of food. I don’t suggest anyone going here

Excellent delivery service with these succulent waffles to enjoy Sunday with the family. Waffle with Nutella and waffle accompanied by Nutella, strawberries and banana. Both with vanilla ice cream. I recommend them.

The food is so delicious. Have always loved their shakes. Prices slightly high but u do get the quality to reflect upon.

Great experience thanks to Lahin.

Never go wrong here! Friendly staff and good portions

Tasty but massively overpriced - actually ridiculous. Service is way too slow and staff are clueless. Be prepared to be served ice cream with a fork!

The worst place I’ve came!! The cutlery they provide was disgusting with water marks we waited 62 mins for our order was into a crepe and a cookie dough this wasn’t a great experience for creams! The crepes were uncooked they were handling the the crepes with no gloves no nothing they were scratching their hairs and holding the desserts!! No customer service absolutely disgusting it’s not even worth 1*

The top bad staff and service in Edgware no respect for customer and no respect for drivers especially they consider drivers just like animals very rude staff the manager is the most rude person I have never seen so kindly it’s my request for creams owner to avoid or finish ur manager from ur shop otherwise ur business will be terminated he don’t have any experience and don’t know what to do or how to run the business or how to deal with customers on small order they are spending 20 to 25 mints and giving dis respect to drivers so sad 😞