Koi Japanese and Chinese Restaurant in Barnet

The food arrived approx 1 and a half hours late. I called the restaurant to find out where it was as there was no way to contact Just Eats. The restaurant told me the driver was there and passed the phone on. It was difficult to communicate with him but I gathered that his app was not working so he couldn't collect. if I didn't call the restaurant I would never have known. Eventually the food turned up cold and was not enjoyable.

Very average Chinese meal - having just moved to the area we had high hopes for this take away - With hindsight we should have gone to Golden Dragon or even spent more for Good Earth.

Very Bad, they didn’t provide the spoon, Tissue chat up

Quantity is less according to price.

La comida era muy sabrosa e increíble. Kavin era increíble, así como el personal en la cocina. Él era muy atento y receptivo cuando se trataba de servicio y hacernos sentir cómodos y bienvenidos. Definitivamente vendría de nuevo!

Lovely food friendly staff & nice atmosphere in the restaurant

The delivery driver was prompt and polite.

Definitely doesn't deserve a 3.4 (as of May 27th 2024). Food was excellent, and plated decently. Service was a little heavy handed, and ambience was lacking - but to be fair we were dining on Bank Holiday Monday; we were the only ones eating in. Our server was a young person - likely helping the family who owned the restaurant - we were received efficiently and there were no issues at all with our order. Food was tasty and served piping hot, and our drinks were well chilled but served without ice. The glassware could do with updating, as they showed signs of wear.

Food super fresh. Highly recommended 5*

They have a relatively low rating but I swear this is the best sushi I have had in ages (ordered by Deliveroo). I will be going to the restaurant with friends asap.

Really lovely Takeaway place. You would think that Sushi and Chinese don't go together- but this place really breaks the pattern - and its wonderful. They used to have really small portions of Sushi- which i am delighted that they have increased after presumably some negative feedback. Their regular staples such as Sweet and Sour chicken, and various soups are all reasonably good and the price is also fair. Most importantly their delivery times have all been really reasonable with the food arriving hot in less than an hour. Overall a great local place and lovely addition to the high street.

Always enjoyed their food and service. Definitely the only family business in Mill Hill I’ll give money to.

I’ve place very big order for four people spending a lot of money. Huge variety of food and every single dish was absolutely delicious! Sushi super fresh, meat dender and each dish had its own flavour! Highly recommended to all.

Ordered on Uber - sent us the wrong food. Eventually got through on the phone to the restaurant, staff were extremely rude and hostile nd put the phone down on me twice. A real shame as the good is usually good. Will never order from there again. A disgrace.

Cold food plus chicken smelled bad

Food wasn't great unfortunately :( didn't like the noodles, thought it would be the fried tofu but was silken.

Oh dear - flavours not good. Curry sauce very odd indeed. Thick gloop which is really rather tasteless. Most just gone in the bin.

The sushi is excellent, and the service is very good

Wrong order delivered first, then had to wait for the wrong order to be collected and the right order delivered, food only warm, had to re-heat. Will not order again.

I went to eat in a couple of months ago and it was amazing. I ordered the same thing today and it was so disappointing. Food did not taste the same. Duck was barely crispy, noodles were so dry.

The chow mein was so bland and the chicken didn’t taste like chicken

Good food for the price that you pay

Food was very tasty and the delivery came by very smoothly. Thank you so much!

The prawns were not cooked properly

We usually order from here and all the time is absolutely delicious, this time it was really bad. New chef?

Very tasty and good quality . One of the only Chinese in the area that actually has a decent hygiene rating

They cancelled my latest order leaving me hungry late at night. No way to leave a review against it so leaving one against this order instead.

Very disappointing with the Duck I will go the supermarket instead

!!! Lovely service look forward to another Koi menu selection 🤩!!!

I just placed and order of just five items and it was screwed up because “the person who entered the order, forgot to add the rest”. Only had ONE item delivered out of FIVE! Poor service. Poor customer interaction. No help whatsoever. Would think twice before ordering from here again

Bland, greasy food with tasteless rice and gloopy garlic broccoli. Very disappointing

Very enjoyable. Good portions. Tasty.

Superb meal and pretty good value

Great for takeaway. Lovely food

Meal was tasty and presentation 👍🏾

Great food and loved we could track driver. Already planning next order.

lovely food & delivery was really quick!

Excellant food as always. Arrived hot and on time.

Somewhere new for Chinese as there is an issue with our usual place. Very delicious.

Bit of a mixed bag on this order. The main food order was very good, the smokey chicken was amazing but the Singapore noodles were mildly warm. Not at all impressed with the sushi though, the crab meat hosomaki is infact sea food sticks. Also in the eel and cucumber roll is mostly sea food stick too. Won't order sushi again but will order from the main food options.

Tasty and fresh food. Delivered on time

I had lunch by myself and with myself I mean that the place was empty! The food was without taste and very oily! Not happy at all!

Delicious sushi and will be ordering again

Fantastic quality…super fresh. Brilliant ❤️

Missing food from order, restaurant refused to help when phoned

Not happy with paying a service charge for a delivery service as well as a delivery fee. Service charge is for the service you receive at the table, there is no waiter at my table. Great food though

Delicious food. But, peanuts found in the Sauteed sliced beef with chilli dish. Someone is allergic to peanuts in our household, so it could've become a big issue.

The sweet and sour tofu and salt pepper tofu were very nice

Delicious food, generous portions. Highly recommended.

Very good quality and full of flavour

I placed an order and got the wrong item delivered. The restaurant was also unhelpful with trying to solve the issue even though they messed up the order. Poor service

The duck was good, but the meat dish seemed a little scrappy with tiny bits of meat.

No longer go here as they got rid of all you can eat :(

Unfortunately it was all far too salty. Disappointing because it is usually quite good. We couldn't eat most of it. New chef perhaps but wont risk it again I don't think.

Unfortunately the food portions have been halved and the food was cold. Very disappointing it used to be so good.

Terrible service. Have coffee machine but refuse to sell us coffee. Waitress came across as she was doing us a favour by serving us. We where the only ones in the restaurant. We should have known.

Food was good but the service was appalling the girl who served us was no more than 16 years old and didn't smile. Then it took ages for her to come over and ask us if we wanted a drink or to order food it felt like we had to get her attention as she was on a computer or phone behind the counter all evening. Even when clearing the starters away didn't even ask if we enjoyed the starters and told me I need to keep my dirty plate for the next course. Didn't ask if we needed another drink even when glass was empty. Wouldn't visit again as comes across as a very unfriendly atmosphere.

Friendly staff. Consistently great food.

We were ill after having a takeaway 2 nights ago. The food was terrible. I wouldn’t bother ordering again

The food was nice and arrived on time,but one of the miso soups was almost empty, as it was spilled all over the bag. I took some pictures of it .

Order from Koi regularly and food is always good and delivery timely.

Great as ever. Although the smoked shredded chicken was it at its best so one star down.

Atrocious service. Ordered food and something was missing. Rang the restaurant and they said it "wasn't their problem as they'd checked the bag". Could not believe it. For the sake of one meal that's such bad customer service.

I visited the restaurant tonight for dinner and the place was empty at 6.30pm. I ordered my food which arrived promptly, which I ate and then decided to order two more dishes because I was still hungry. The owner then came over and asked me to settle the bill before I'd even received my second serving. I've lived in London 40 years and have never experienced such rudeness. I paid and didn't bother waiting for my other two dishes. It was then 7.30pm and the place was still empty. I now know why and wished I'd looked at the other reviews. Very rude, so future customers are best staying away!

I visited the restaurant tonight for dinner and was very hungry having not eaten all day. The place was empty when I arrived but it was about 6.30pm. I ordered my food which arrived promptly, which I ate and then decided to order two more dishes because I was still hungry. The owner then came over and asked me to settle the bill before I'd even received by second serving. I've lived in London 40 years and have never experienced such rudeness. I paid and didn't bother waiting for my other two dishes. It was then 7.30pm and the place was still empty. I now know why and wished I'd looked at the other reviews before electing to eat at this restaurant. For all potential customers, it's best to stay away.

Food poisoning!!! Do not go there. The food came out too quickly and felt soft inside. This was the sweet and sour chicken. A few people I know also had food poisoning after other dishes. Please dont go

Good service and very tasty as usual.

The choice is great, and having tried lots of different items from the menu, the taste and quality is very good. Good sized portions. Excellent value for money.

Great experience and food as always

Understandable because hard to get drivers with current fuel shortage

Lovely food and arrived quickly! Thanks!

I tried to order through just eats and I did a £90 order on my phone. Then my phone kept ringing and ringing so I diverted it as I didn’t know the number I am disabled. Then I get a text despite me saying on just eat to simply leave the food in a cupboard next to my front door and text me that it’s there don’t ring the bell as I have a scary dog so they basically told me disabled people were not a priority and refused to deliver to me. All I would say is I thought the customer was always right . The whole experience terrified me why contact me at all I was trying to support my local Chinese in these difficult times with COVID etc and they refused to deliver to me. I took my £90 order to a lovely Chinese in Kingsbury instead. I told them I would call 999 and tell the police I felt threatened and they still refused to deliver an order to outside my door I am literally lost for further words

I am disabled and this restaurant refused to deliver to me forgetting the simple mantra that the customer is always right. What is terrifying is they persisted in calling my personal mobile they texted me and they refused to deliver to me. Clearly they can easily afford to lose a £90 order bonkers in today’s climate. Whatever you do do not order from this restaurant I took my business to a very nice Chinese in Kingsbury. Surely if they were not sure of the order they could have checked the app or simply delivered it to the address on the just eats order no need to contact me at all they terrified me frankly and it was very stressful

Rice was hard and chicken was tough. It tasted reheated.

Happy to have found this restaurant. Highly impressive with its delivery service. From order to delivery only 30mins. Food portion was good and tasty. Not greasy and pipping hot. Will come back for sure.

No greeting from the waitress. The Japanese Maki was tasty. But the chicken udon was just awful. It was not Japanese style at all neighter Chinese style. The noodle was so dry and put too much sesame oil. They shouldn't have mix Japanese and Chinese together. I would not go back there again.

Not cheap I ordered 2 sushi dishes and 2 chinese dishes. I wax pleased to get very large portions.the 2 chinese dishes were heavily flavoured but very high quality indeed,everything was individually flavoured and textured. I like my food lightly flavoured so not my style but 9/10 for quality. Now on to the sushi,this really shows up the chefs standard.! Absolutely superb,10/10. This says it all,fresh,delicious and superbly made. I will not be ,looking anywhere else for my sushi.

Disappointed with the quality of produce, portion size good. Some dishes very oily and not fresh. Very disappointed.

Lovely food, great flavours. The veggie fried rice was terrific, nice fresh veg and not at all greasy.

Timely delivery but not too impressed with the food. My beef teriyaki was really oily and flavourless, whereas my boyfriend’s barbecue duck was overly sweet. Nonetheless, the duck was definitely the better dish of the two and we were grateful it was so prompt.

Food never actually arrived at all so driver must have dropped it off at the wrong address which is absolutely shocking. I'm so disappointed with this. Hungry and completely angry about it.

Great food, amazing environment. Like being in Japan. A good evening.

Really nice tasty food with generous portions!

Thé food must have been delivered to a wrong address and I can reach nobody for a £33 refund !!

Disappointed with everything and won't be ordering again. Hoisin sauce was clearly watered down, it didn't even taste sweet, it was watery and bland. i didn't eat the prawns at all - they didn't devein them!! lastly the shredded chicken noodle was just regular chicken chunks and not what i expected at all - maybe you need to change the name of this because it wasn't shredded chicken.

Disappointed with everything and won't be ordering again. Hoisin sauce was clearly watered down, it didn't even taste sweet, it was watery and bland. i didn't eat the prawns at all - they didn't devein them!! lastly the shredded chicken noodle was just regular chicken chunks and not what i expected at all - maybe you need to change the name of this because it wasn't shredded chicken.

I called to ask a question a couple times but no one was answering. The sweet & sour sauce for the chicken balls was purely just sour. I usually order from here & it’s usually good, however today it was just okay.

i order 2x chicken fried rice not with pineapple next time pls bring the right one thanks

The food was incredibly salty - to the point that we couldn’t eat finish our meals. I can still taste the salt 18 hours later - really surprised with the poor quality as we have purchased food from this restaurant before which has been tasty

Very nice meal and plenty of it. Will definitely order again.

Food was never delivered. The driver took the food with him as I tracked him . He lied and said it was delivered . Sad people :(

On the day all 3 different dishes came incredibly salty.

Awful food. We threw most of the stuff except prawn on toast and prawn stir fry. Everything else look awful adn tasted awful too

I loved this restaurants food for years and was happy when they Just Eat roster. This delivery was earlier than expected and the food is great as always.

Food was very bland. Noodles were flavourless, the egg fried rice looked like it was coloured with yellow food colouring and the mock chicken cashews was sweet and soggy.

I placed my order at 19:10. A delivery driver came to my apartment building at 19:57 to deliver my order And I buzzed them in. I waited in my apartment for them to come and deliver the food. after five minutes there was still no sign of them so I went to the reception area - the delivery driver also wasn't there. My online account stated that my order was delivered, yet I had not received it. I waited over half an hour on the live chat to be told that in 24 to 48 hours I will be sent a complaints form via email. they did not try to a facilitate my order or tell me what had happend. I also could not get through to the restaurant via telephone. It is now 21:14 and I still have not received my food. Will not be using this service again.

I've used Koi many times and it undramatic but dependable. It is a bog standard Chinerse menu. In fairnerss I only tend to use the Chinese menu and so I cannot atest to their Japanese dishes.

Food was delicious snd quality was generous the only thing noodles were too spicy.

Anyway love Koi, food was lovely and fresh only issue was the Gyoza was quite greasy

The food was awful I tried to call up to send it back and no one answered. Me and my family barely ate anything I have never had such bad quality Chinese food in my life.