Creams Cafe Ealing in Ealing

EXCELLENT CUSTOMER SERVICE, the morrocan guy is very professional and kind, ice cream looks so fresh and obviously it's soooooo tasty, I will definitely come back ♥️♥️♥️ Thank you

Omg best service … Nima recommended crofflewich I trusted him and ordered… I’m telling you it was amazing , please try Great customer service … the best dessert palour in Ealing !!!

Nima and Michael are excellent staff with superb customer service. We had a brilliant chat and felt very welcomed by them.

First class customer service, Skye and Fatima were very professional and gave me a reason to return

Huge variety of ice creams and waffles 🧇 I have loved every bite of it , Freshly made waffles topped with coconut 🥥, chocolate 🍫 and vanilla ice cream 🍦 Perfect atmosphere to enjoy your dessert 🧁 after the meal 🍽️, I would recommend this place to all who loves to indulge themselves with freshly made …

Amazing experience Nima went above and beyond to make sure we were happy with everything. Local spot for sure !

I always come here with my mate, honestly the waffles and crepes are amazing, recommend this to all my mates . Even when there’s a massive queue there’s always fast service

Desserts are awful and are tasteless. Ordered cookie dough and the imbeciles tried to serve me crushed cake I asked to change and they changed it to waffle that was hollow and tasted like cardboard. Waste of a £10. Avoid as they are so many better desserts in Ealing.

The staff is amazing. They are very nice and make the service is fast

Visited Creams in Ealing last week with my family and it was amazing! Kids absolutely loved the bubble gum sundae. Customer service was outstanding and all team members were very friendly. I would highly recommend 🍦🍦🍦

Sundeep - the best man to speak to. Very humble and understanding and amazing customer service skills and really hardworking off the till too. Thank you Sundeep for making my experience extra ordinary! Give this man a raise!

This has been my go to creams for years living up in Ealing. Fantastic service and the workers are brilliant. I’ve just had a really positive experience with Emery (apologies if I spelt your name wrong bro) he’s a legend! 💯

Amazing service , especially from nima thanks !!

Ridiculous. Staff are unbothered and lazy. Refuse to take card payment and sit in orders 2 hours before close because they didn't want to clean the tables or actually work, apparently. Place is unclean and unkempt; avoid - what a dump!

Beatrice was very lovely and made me feel like home will be returning !!!

I am extremely disappointed with my recent experience. What's the point of claiming to be open until 12 or 1 AM if you won't allow customers to sit and dine? I walked in at 10:30 PM, only to be told that they only do takeout at that time. There was no mention of this policy on their website. It's incredibly frustrating and misleading. Such a letdown.

I'm sure Affogato shouldn't be serve in this dish ! Sometimes they serve it with scoop of vanilla ice cream and sometimes with vanilla ice cream from the machine ! I think they have to make their mind about what ice cream they ganna use so we know what to expect unfortunately it won't let me to upload the pictures

I recently visited Creams hoping for a delightful dessert experience, but was sorely disappointed. Despite their constant price hikes every week, the quality of their offerings has only declined. The waffles were soggy and unappealing, topped with warm strawberries that lacked freshness. To make matters worse, the nuts sprinkled on top were stale, adding nothing but disappointment to the dish. They used to serve ice cream with their overpriced waffles, but now they charge extra for it, making an already expensive treat even more costly. Overall, Creams has failed to live up to expectations, and the frequent price increases only add to the frustration. I would not recommend this place to anyone looking for a satisfying dessert experience.

Brilliant customer service and Nima made it 10/10

Customer service is always on point, especially from the main man behind the till Nima.

Tasty food great customer service

Just ordered cookie dough via uber. This cookie dough has become a cake and all the cream is melted. We buy cookie dough not for a cake. It's put in microwave by them and the chocolate is burnt. Just disgusting

Really nice customer service, ice creams as usual 👌

I love this creams branch! Really lovely team especially the guy who has a beard and buzz cut. (Didn't catch his name) They are really friendly and make you feel welcome. The desserts are also great! Good portion sizes and tasty

I tried their Belgium chocolate cake with vanilla and chocolate ice cream. The Belgium chocolate cake had a rich and indulgent flavor, which was complemented well by the creamy vanilla and chocolate ice cream. The combination of the cake and the ice cream created a satisfying and sweet treat that was enjoyable to eat. If you're in the mood for a simple and satisfying dessert featuring chocolate cake and ice cream, Creams Dessert's Belgium chocolate cake with vanilla and chocolate ice cream is a good choice.

The toilet was so bad and it was all dirty on the floor ,the hand dryer wasn’t working either.The service was alright but the food itself was unsatisfactory,the oreo waffle I ordered tasted of eggs a lot as it was undercooked,the latte was extremely bitter as well.Wont recommend !!!

This is a dessert chain. You can find different branches all over the UK, and their branches all have the same appearance with black as the main color, giving people a very comfortable feeling. Because the store sells desserts and ice cream, there are often many children dining in it. The atmosphere is really nice. We tried their waffles and ice cream. The taste is really average, and it tastes the same as the ice cream you buy in the supermarket. But its price is not cheap. It is worth mentioning that its portion is large, so order one portion of food. If you are two little girls, you can share it. In addition, their coffee is also good. Overall, it is not a restaurant worth recommending because its taste is very average. But if you are looking for a place to sit and rest, they are a good choice because they The clerk's service is very good, he is very polite and attractive, but if you are looking for desserts, there are many choices in the UK, so don't choose him.

Creams in Ealing is a dessert lover's paradise with an extensive range of mouthwatering treats. From decadent cakes to tempting ice creams, the dessert variety is impressive. However, while the bubble tea is enjoyable, it falls short of the authenticity found at specialized bubble tea shops. Despite this, Creams remains a go-to spot for those seeking a diverse dessert experience in Ealing. The array of sweet delights ensures there's something for every craving!

Friendly staff. Great portion scoops!! 🙌🏾🙌🏾🙌🏾👌🏾

Decent place, nice desserts but the area lets it down.

It is generally clean and has a decent ambience. But it is a bit worn around the edges. There is some damage on the seats. Menus which are taped together. It's still a decent place to get some desserts.

Never answer the phone. Don’t get this delivered

Service absolutely horrible , I went over with friend of mine to have some nice dessert and enjoy Friday evening , and we didn’t get what we’ve ordered ! Dissapointing staff and cashier ! I will never come back to this place .

Enjoyed it. Will revisit it again.

We had lovely time here. Friendly team and quick service. We tried crepes and waffles and decent coffee.

if i could give 6 stars i would. fatima is such a kind person and her nice, bubbly character made the experience 10x better

Fatima was a great help and super friendly!!!

delicious ice cream, nice service - see you soon

Great place, helpful staff, very friendly, helped me with chooosng my toppings. Music was ok. But the lightening could be better. Swap the bulbs for warm white. The lights are too bright and white! Thanks.

Firstly the customer service is impeccable, I had a slight issue with my waffle and crepe and the man who served me was very understanding and went above and beyond and offered me a replacement and refund, I really appreciate it and it helps when their milkshakes are just as sweet as their customer service.

Best creams ever people are so kind love it really recommend

Delightful creamy and alot of icream. I couldn't finish my ice-cream Sundae and the team service here is great. Thank you.

Last Night Been2 Creams Cafe Ealing. Gelato ice cream Quality Wasnt So Good & Taste V. Ordinary & Artificial. Milkshake Was Just Alright. Staff is Bit Unfriendly.

The best creams I have ever been😍 the waffles were very tasty and nice, thank u speedy guy Dani❤️

Loveliest, friendly team who were efficient and knowledgeable. Had a great milkshake (including alternative milk!) but was tempted by the vast range of treats

Fantastic crepe and great service from Jalal.

I ordered a thickshake but couldn’t even enjoy it since as soon as I removed it from the bag it all spilled over. Thick? It was soo light! Lol I called them to complain and the only thing the guy was able to tell was “that’s not our issue” LOOOL Silly!!

Food is tasty, but tables, seats and menu... I cant believe you let people sit in that place. There were no problems with staff and food but the condition of this place is horrible. Expected better from Ealing branch. Menu is ripped as well as seats, most of it taped.

Wrong order given three times, bad coffee and rude attitude from waiter! Didn’t know the difference between a latte and an americano. Cake was nice (they gave me the wrong order the first two times but then swiftly sorted it) and I have been here many times before without an issue. Ordered a latte and I was served an americano with milk. Or it just had wayyyy too much coffee in it as it was SO bitter. Was not drinkable. Mentioned it to the waiter who said “what do you want me to do about that”??? The wrong order has been given and that’s the response LOL. They went to sort it and got another americano instead of my actual order. I couldn’t drink either one even if I wanted as it was so bitter. Don’t serve coffee if you don’t know the difference between them!

Jalal was amazing shop was amazing latte on point 💪🏽

Every time me and my family go on Sundays we are always met with wonderful customer service from Jalal he is wonderful !

Good gelato ice creams for a reasonable price. Staff is quick and friendly service. Recommend the coconut and oreo flavour.

Arvi and Parwinder displayed Excellent customer service and the milkshake was absolutely perfect and hit the spot straight after work.

Delicious! I plan to brag to everyone back home about how yummy this place is.

Very friendly staff and excellent service especially Mr Jalal keep up the good work.

Beituful service from jalal will definitely come back

Winner winner chicken dinner! Found an ice cream shop that’s worth me returning to. Me and the kids were feeling rather peckish for something sweet after a day out and creams in ealing caught our eye. We were greeted with a warm welcome and given top tier customer service by the lovely staff member Skye. Will absolutely make another visit soon.

Pleasant, efficient service at lunchtime today. Most of our group did Create Your Own, which is brilliant because it lets people reduce the amount of sugar/fat etc in their order 👍🏻 In addition, vegan crêpe and waffles are now available, along with dairy-free sorbets. Sadly, the café was quite empty. The toilet is pretty dismal, to be honest. No toilet seat! 🤔

The waitress sky was very accomodating to our friend group and very kind and funny. Overall amazing experience.

skye has great customer service

she served me really well and was very kind

Omg that was the best waffle i have ever had , thank you for your good service Dani, I actually recommend this place 😍

Absolutely love Creams. The staff are always friendly and the food is great. I love the Oreo waffle. Bonus is it is open late.

The dessert at Creams Cafe Ealing is exceptional! Very tasty and well prepared and you can chose among many menu options. I also wanted to say thank you so much for this great experience a brilliant staff called Beyza!! I love the service at the place and the staff is so friendly with the guests and always takes care to offer the best quality! I highly recommend this place.

Although I don’t like dessert that much I feel like creams is a good balance of finding something sweet and not too sweet on the menu. when I arrived to creams I was met by this beautiful young lady with locs she sat me down and Accomadated to me more than I expected a dessert chain would. Thanks to skye I will be returning again!

We went there today around 5pm. It was very hot as no air con was on. We waited almost 25 minutes & still no order. We asked again & we’re told the printer wasn’t working (huh??), but no-one bothered to tell us! We were told our order would be 2-3 minutes. After almost 10 minutes, 1 part of the order appeared, a few minutes later, the other part. At one point we counted 9 staff, mostly standing around chatting. It begs the question - how many staff does it take to serve 4 portions of ice-creamy. AVOID!

Lovely branch just on from the main Ealing Broadway strip. Pleasant team, lovely girl called Bayzar(?) served me & suggested the strawberry & banana waffle. 100% recommend.

Usually not a fan of creams but the Ealing branch has definitely changed my mind, the staff member at the till broke down the allergens and gave me recommendations that suited my taste that I described, will be back !

Went to Creams Ealing today to try their Alfonso mango and the lemon sorbet! We also tried the UniCone! Must say the portions were generous and the sorbets were creamy and flavourful! Anyone who visits would know they are reasonably priced and the staff is always willing to give samples for tasting. A nice cafe to hang out with friends and family… Did I add the UniCone came with a cherry and lots of sprinkles ♥️

I don’t have the biggest sweet tooth, however the experience of this store was amazing I was served by the employee (Skye) she was so lovely and bubbly. I will most definitely return wow, keep up the good work.

Amazing job! The whole experience from start to finish is great, the waitress Beyza is always so friendly and kind. The dessert can’t get better and the prices are fair for the portion size. Always a great spot to get great delicious sundae. #ThankyouBeyza

And we’re back and surely was not disappointed once again by the work of Brilliant Beyza 🤩and her excellent hospitality she has given us every time we come. We got the same order as last time as you can see from the picture, skill-fully made and swiftly presented and provided by Beyza herself. I have to say this is one of the best creams in West London hands down and we truly recommend it. #ThankyouBeyza

Went in for dessert after a long time and was served by Arvi. He was patient whilst I was deciding what shake to get!

milkshake was nice cashier arvi was great 👍

Really good cookie dough, forgot to ask for extra soft serve and arvi made sure he could sort that out asap

Had a Ferrero Roche milkshake after so long and it was just as amazing as I remember. Manal did a great job. Will make sure to get another.

Was seated very quickly by Arvi and got my order in 5 mins. The Oreo waffle is defo one to try

I had a very good cookie dough today, it tasted very delicious. Definitely recommend the white kinder Bueno cookie dough

Yesterday I had such a good day at creams, I have ordered an espresso and a crepe, which tasted amazing. And Andrea was very polite and friendly.

This place is heaven the desserts are amazing 🤤🤤

Great experience, Beyza was incredibly friendly and helpful

Beyza was super helpful and the service was really good! :) the kinder bueno was delicious!! I would definitely go back

Creams in Ealing is a delightful spot for waffle lovers. The friendly staff and wide variety of options make it a go-to destination. The waffles are simply perfect - crispy, fluffy, and topped with a heavenly array of toppings and sauces. Whether you prefer sweet or savory, Creams has you covered. With their attention to detail in presentation, it's not just a treat for your taste buds but also a feast for the eyes. Don't miss out on this must-visit waffle haven in Ealing.

Came in and was welcomed with such great enthusiasm by a staff member called Beyza (hopefully spelt right) she gave us the best experience the whole time while we was there, from recommending the desert options to giving us a whole hearted goodbye. We’ll be back again soon 🥰, next time with pictures ☺️ as the deserts were finished in seconds.

I had a wonderful waffle today made by Nima, the appearance of it was amazing. Will definitely come again Thank you

I am very happy with the desserts here, and i really appreciate the employees, especially Nima as he recommended me the best dessert. 10/10

Nima was so lovely and made the best milkshakes. Gave us great recommendations, quick and efficient service and great positive energy. Will definitely be back!

Prices are amazing, for such Good quality of desserts.

Amazing service and great desserts!!! The staff is very friendly and welcoming ,especially Nima! 10/10 👍👍👍

Incredible Customer service, will definetely come again. Waffles are 10/10 and i was very surprised.

The waffle I had was definitely one of the best. And I am very impressed with the service of employees, especially the young boy, Nima .

Good staff great choices if shakes gillatos and variety if combos. Reasonable price. Liked it.

Average taste . Service was good though.

We are regular customers at creams ealing and when we visited them today, we were very disappointed with their portion sizes. We ordered 2 scoops of ice cream in waffle cone and they were really tiny. Very disappointing as the price remains the same. Don’t think we will visit this place again.

Can't complain staff were friendly and can't really mess up icecream.

Really helpful and excellent service. Especially Arvi, he went above and beyond to assist me.

Easily the most disgusting doughnuts I’ve had in my life. Ordered from Uber eats, they were all touching each other all of the toppings were mixed, they tasted stale, thick and the topping tasted like chemical sandpaper. Would give 1 stars if I could. They only look good for pictures.

The best classic was made by Arvi.

Absolutely incredible service, made a very memorable birthday for my son, he was thrilled. Wonderful from every front! Big shoutout to Chris!

Wide selection of desserts. We got the strawberry and chocolate crepe which came with soft serve ice cream, it was lovely and not too heavy. Also tried their pistachio ice cream which was nice. Friendly staff and quick service.