Creams Cafe Croydon in Croydon

Mehak and Moin were lovely and they were great with service

Jenish and Moin were very helpful. Suggested menu range that we were not aware of My Oats Flat White was silky and smooth. 5*

Abscan, this is a wonderful place and excellent customer service with efficiency and very caring staff members

Service was great from Emmanuel

service was good and food was nice

Served by mehak good customer service

The customer service by Emmanual was excellent. Dessert was delicious and the service was very good and fast. Environment is very relaxing and welcoming.

If you’re craving over-the-top desserts and indulgent comfort, Creams Purley Way delivers. The waffles are warm and fluffy, piled high with creamy gelato and toppings that feel straight out of a candy shop. It’s vibrant, loud, and unapologetically fun — perfect for late-night sugar runs or birthday treats. Service is generally quick, and there’s a nice buzz even on weekdays. Not the place for minimalism, but if decadence is your vibe, you’ll feel right at home.

Emmanuel was fantastic by helping us with our order and he kindly escorted us to our table. Great service!

Excellent service Very good attention, recommended for a pleasant time

I wouldn't really recommend visiting this place. While it looks like they've upgraded the place, only the prices have gone up with a new menu. But it's the terrible service that makes me think twice to try it a 2nd time. Absolutely hideous service from Akila (name on receipt) spoilt the entire experience. The others at the creams were good. But service received while making the order overshadowed the food quality or service from anyone else. To top it the toilets were not looked after well. No toilet roll. 3 bins inside. Food, we ordered hot chocolate (which came in mildly warm), hot pockets (which was good) and cappuccino (average).

Emmanuel has kindly taken us to our table and he is soo friendly when we were there.

Jenish is very good guy and give very respect to customer

Spilled a coffee by mistake but staffs were so friendly with cleaning and making sure that I’m okay. Drinks are delicious but I think staffs are the best here!

As usual we are served by the wonderful Jenish who is a fantastic person we always get a awesomely service he’s always jolly and helpful just love it when he’s here . I recommend this venue highly . Great music too . Bravo Jenish

Great selection of food. Friendly staff and it is vibes. Can’t go wrong. Hook it up.

Great experience with a great team.

Very slow service I think they need more staff

I went there today with my family about 11 of us and we all had something. The things that we ordered wasn't what we got. When it was mentioned that the food was wrong the person who took the order said we ordered it wrong and wouldn't change it. We never got any cutlery until we asked for it. The overall experience was very disappointing. The food was nice even tho it wasn't what we ordered.

Great customer service from Emmanuel and Abshan, thank you once again :)

Emmanuel was very friendly and professional!

Fantastic ice cream, cake and wonderful service. Shout out to Jenish, Alka and Emmanuel

Emmanuel was fantastic, helpful with everything from serving us at the till, to making our food and bringing it to us at our table. The food was sensational, I ordered the waffle with strawberries and chocolate with vanilla ice cream on the side. Waffle was cooked to perfection. I would 100% recommend

The service wasn’t great — we waited quite a while even though there were hardly any other customers. When placing the order, the cashier forgot to add the coffee, so we had to order it separately. Other than that, the food was not bad

I have ordered twice and both of them have been incorrect or had missing items don't recommend ordering

Amazing service and great tasting waffles. Jenish and Mehak were really patient with my rather indecisive son, helped him in choosing his own waffle. My son in the end enjoyed it thoroughly.

We tried the cake milkshakes for the first time and they tasted amazing!! Also the customer service from Jenish and Mehak was very very good :)

Great experience and amazing milkshakes thanks to Jenish and Mehak:)

The place is so dirty. Food wasn’t the worst but the hygiene here is tragic. The tables are sticky, the cutlery is dirty and after I asked them to change it, she came back with more dirty cutlery. My partner decided to eat with my hand at that point. The toilet is absolutely filthy and smeared with what I hope is chocolate.

so pooja and one hijabi lady best customer service among all the outlets so far definitely recommended

I had a dine in and the service was very slow and our plates were served incorrect several times the presentation of the Waiters werent unpleasent with broken gloves

Great Customer service from Emmanuel!

This is a great place for sure if you want quick tasty desserts. Sometimes the food could just miss the mark or be a bit cold but the service is definitely outstanding. Quick responses all round even if there is a problem

I had a lovely time with my kids they enjoyed i really do recommened to come wid ur family and friends

Abshan Abi and Suhana are the Top G’s

Great customer service especially from Emanuel who was very polite and helpful

Food was great, manuel gave excellent service

Happy with the service and patience from Emmanuel and Jaffar.

Food was great! Manuel gave excellent service !!

I am dissatisfied with the service I recently received from one of your employees. Unfortunately, my experience was far from professional, and I believe it highlights a need for additional training in workplace responsibilities and customer service etiquette. The employee in question appeared to lack an understanding of their role and the expectations of their position. Their behavior was unprofessional and did not align with the level of service I expect from your company. All staff members must be adequately trained to handle their responsibilities, mainly when dealing with customer needs and workplace etiquette. I strongly urge your company to implement proper training programs that emphasise professional conduct, workplace respect, and the importance of customer service. Every employee should know their role is to serve customers professionally and respectfully, ensuring a positive experience. You got a young black boy who has nothing to do with work, he's still too childish, and he must get maturity first, then the job, the experience I handled it without him clearly, he needs a disdain at the workplace, other than cleaning the milk of his mum, which looks like he still has it. I hope you take this matter seriously and address these concerns within your team, if you don't mind. I would appreciate a response regarding how this issue will be handled. Thank you for your time and attention to this matter.

Excellent review I recommend bannoffe pie with a side of ice cream

Good food I would recommend Oreo and then have a side of vanilla ice cream

You guys continue to rip us off, always something missing from my orders. Never ordering again you thief’s

Excellent service and great tasting crepe! Definitely come back.

Very nice desserts and staff is very kind and helpful

Great service and lovely genuine food. Had a blast. Thank you to all the staff for helping with my daughter's surprise birthday. Special thanks Moin

Great atmosphere. Moin was super kind and friendly, he made the experience great!

The staff (Jenish Abshan) working was really nice, helped out lot and the food was really good.

Moin the staff member served us very well, great ice cream! Thank you

Sooo selfish n rude owner. Cheap class mentality third class services not give salary to her staff. I spend my money n go for job from east London to Croydon she asked to me for come 3 days n finally when I asked about my salary she denied

Very good service from mr Jewish & mr Faisal

Served today by Abshan Plam, and emmanuel Kaela. Very polite, friendly and welcoming. The service was above and beyond. A credit to the Creams team

Jenish and Faisal served me and were very friendly.

Really great experience . Genis and Faiser were amazing and really nice . Food came very quickly

Jimmy and Faisal were very welcoming and helpful.

Great service from Jenish and Faisal

Amazing Emmanuel was very kind and polite and I felt safe and welcomed

Ordered at 20:40 - 2 waffles and 2 milkshakes. Didn’t arrive till 22:48 and when it came… never seen such a limp bit of waffle in my life. It was so cold the chocolate had set on the waffles. Absolutely abysmal. Avoid at all cost. TWO hours for a bit of pre-made batter, chocolate drizzle and ice cream scooped in a blender with a chocolate bar. Wild.

Service excellent well pleased served by Moin and Jenish

Amazing customer service from Jenish he was at-tentative, helpful and friendly

Jaffar was a star and the gentleman who prepared my nephew’s dessert and milkshake went above and beyond for us! My nephew has allergies to all nuts and they ensured there wasn’t cross contamination, and they took extra care with him. We had a range of things (waffles x2, crepe, chocolate fudge cake, 3 different milkshakes, 1 bubble tea) and everything was delicious! The drinks came a little later so I didn’t take any pictures but they looked and tasted delicious!

Good service most recommended from Jenish and Abi

i really enjoyed it thank you guys for the lovely service

Top quality service one of the best services ever received specially taken care by Moin and staff

Served by Junish, very friendly excellent service

Fast and friendly service, delicious desserts, will come back again!

Excellent food!!! drinks served little too cool but staff rectified it

Moin was very friendly, quickly brought what we ordered

Moin from croydon creams was amazing great customer service it was my birthday and he made my experience great!

Great service by Abshan. Definitely deserve a raise.

Really recommend 😍Amazing service from Manager Alka 👍

Jenish was super helpful today with our orders! Highly recommended

I recently visited Creams in Outlet Way and had an exceptional experience! I was served by Jenish Alka, who was incredibly friendly and attentive. He helped me choose the perfect dessert, and his recommendations were spot on! The atmosphere was vibrant, and the variety of flavors was impressive. I loved every bite of my treat. I highly recommend this place to anyone looking for delicious desserts and outstanding service. Thank you, Jenish, for making my experience amazing!

Food was absolutely delicious, with rich flavours. The ambiance is warm and inviting. A special shoutout to Manager Alka for her outstanding service and hospitality. Really recommend ❤️

I'll start by saying the service was good but you can't eat the service. This was THE worst waffle I have ever had in my life, served with cheap ingredients and left me feeling very unsatisfied. 0 stars

Jenish was very friendly and helpful in the Purley way branch

Good service by moin and pradeep

We came here for my son’s birthday. It was a nice evening and there was a nice atmosphere.

I recommend this place for everyone which has the real test of waffle, hot chocolate and ice cream.

Absolutely amazing ice cream and great service by Moin and Jenish

Nice place for a coffee and cake

Jenish offered a Great service, Quick, easily understood the order. Great knowledge off the offers.

Very professional service by moin and Pradeep

I recently visited cream in purley way for a deesert with kids .Best service and best staff, the staff Alka was very attentive, quick and friendly. I highly recommend this place

Pradeep and alka giving good service

Moin is a star, exceptional customer service everytime! Thank you.

Moin and pradeep best service ever great service

Great service from Pradeep and mouin

Great food large menu very good customer service will definitely recommend good people moin and pradeep

It was very amazing and the food was delicious!

came in at closing time for 2 milkshakes and Abshan jumped into action to make me my milkshakes and i’m very grateful! he deserves a raise manager!!

Everything was amazing! Very professional

This place is amazing! The variety of food is incredible I absolutely love this place

The gelato was a bit hit or miss compared to other locations but the waffles were great and we had a good experience thanks to Emmanuel! He was super attentive, polite and friendly. Definitely makes me consider coming back here, very nice atmosphere with nice staff

Never order from here again. They have delivered here and tha packaging was horrible. All the milkshakes spilled into the packaging.

Emanuel was fantastic thanks mate!!

Unfortunately they don't have vegan milkshake options. Service at the till is friendly and knowledgeable, but when it comes to making food and drinks, it's very slow. Making two cappuccinos took almost 20 minutes.

Absolutely delicious. Great atmosphere and staff . Will be back soon !! Banoffe ice cream was outstanding.

Jenish and mehak are the best staff 10/10 for real

Really appreciated good service from Jaffar, really enjoyed desserts we ordered as well. Will come again esp with good staff like Jaffar