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3.9

Based on 1.046 opinions finded in 1 websites

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Nº 577 in 1033 in Croydon

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecreamladycrepewafflemust
Score
OpinionsNoteGoogle1.0463.9

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Sooo selfish n rude owner. Cheap class mentality third class services not give salary to her staff. I spend my money n go for job from east London to Croydon she asked to me for come 3 days n finally when I asked about my salary she denied

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Medeeha Ali . 2025-02-19

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Very good service from mr Jewish & mr Faisal

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kanthan puvaneswaran . 2025-02-19

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Served today by Abshan Plam, and emmanuel Kaela. Very polite, friendly and welcoming. The service was above and beyond. A credit to the Creams team

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Hina Ali . 2025-02-19

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Jenish and Faisal served me and were very friendly.

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wayne harbar . 2025-02-19

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Jimmy and Faisal were very welcoming and helpful.

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Junaid Khan . 2025-02-18

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Great service from Jenish and Faisal

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Julian Burnett . 2025-02-18

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Really great experience . Genis and Faiser were amazing and really nice . Food came very quickly

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Rebekar Sunshine Oluyadi . 2025-02-18

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Amazing Emmanuel was very kind and polite and I felt safe and welcomed

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Megan .ldnnnx (Megan.ldnnnx) . 2025-02-15

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Ordered at 20:40 - 2 waffles and 2 milkshakes. Didn’t arrive till 22:48 and when it came… never seen such a limp bit of waffle in my life. It was so cold the chocolate had set on the waffles. Absolutely abysmal. Avoid at all cost. TWO hours for a bit of pre-made batter, chocolate drizzle and ice cream scooped in a blender with a chocolate bar. Wild.

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Jasmine Drakes . 2025-02-14

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Jaffar was a star and the gentleman who prepared my nephew’s dessert and milkshake went above and beyond for us! My nephew has allergies to all nuts and they ensured there wasn’t cross contamination, and they took extra care with him. We had a range of things (waffles x2, crepe, chocolate fudge cake, 3 different milkshakes, 1 bubble tea) and everything was delicious! The drinks came a little later so I didn’t take any pictures but they looked and tasted delicious!

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Adele M . 2025-02-11

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Amazing customer service from Jenish he was at-tentative, helpful and friendly

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Ben B . 2025-02-11

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Service excellent well pleased served by Moin and Jenish

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Alan D T . 2025-02-11

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Good service most recommended from Jenish and Abi

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Benicio Uchoa . 2025-02-10

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Served by Junish, very friendly excellent service

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R Jey . 2025-02-10

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Top quality service one of the best services ever received specially taken care by Moin and staff

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Sha Ja . 2025-02-10

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i really enjoyed it thank you guys for the lovely service

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Zainab Sabri . 2025-02-10

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Fast and friendly service, delicious desserts, will come back again!

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Paulina . 2025-02-09

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Moin from croydon creams was amazing great customer service it was my birthday and he made my experience great!

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Tia Cannon . 2025-02-09

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Moin was very friendly, quickly brought what we ordered

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Kevin Zammet . 2025-02-09

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Excellent food!!! drinks served little too cool but staff rectified it

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Gary Deller . 2025-02-09

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Great service by Abshan. Definitely deserve a raise.

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King Sulamankhel . 2025-02-08

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Jenish was super helpful today with our orders! Highly recommended

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Jon Hall . 2025-02-07

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I recently visited Creams in Outlet Way and had an exceptional experience! I was served by Jenish Alka, who was incredibly friendly and attentive. He helped me choose the perfect dessert, and his recommendations were spot on! The atmosphere was vibrant, and the variety of flavors was impressive. I loved every bite of my treat. I highly recommend this place to anyone looking for delicious desserts and outstanding service. Thank you, Jenish, for making my experience amazing!

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William Morrey-mcgrath . 2025-02-07

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Food was absolutely delicious, with rich flavours. The ambiance is warm and inviting. A special shoutout to Manager Alka for her outstanding service and hospitality. Really recommend ❤️

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Zunain Mughal . 2025-02-07

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Really recommend 😍Amazing service from Manager Alka 👍

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Muzammal Jutt . 2025-02-07

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I'll start by saying the service was good but you can't eat the service. This was THE worst waffle I have ever had in my life, served with cheap ingredients and left me feeling very unsatisfied. 0 stars

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Dazz Light . 2025-02-06

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Good service by moin and pradeep

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Mabu Subhani Shaik . 2025-02-06

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Jenish was very friendly and helpful in the Purley way branch

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Sadia . 2025-02-06

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We came here for my son’s birthday. It was a nice evening and there was a nice atmosphere.

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Kemara Reid . 2025-02-05

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Absolutely amazing ice cream and great service by Moin and Jenish

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linden douglas . 2025-02-05

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I recommend this place for everyone which has the real test of waffle, hot chocolate and ice cream.

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Shujaudin Mohmmadi . 2025-02-05

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Nice place for a coffee and cake

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lee . 2025-02-04

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Jenish offered a Great service, Quick, easily understood the order. Great knowledge off the offers.

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adrian David . 2025-02-03

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I recently visited cream in purley way for a deesert with kids .Best service and best staff, the staff Alka was very attentive, quick and friendly. I highly recommend this place

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Asma Burhan . 2025-02-02

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Great food large menu very good customer service will definitely recommend good people moin and pradeep

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khurram hashmi . 2025-02-02

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Very professional service by moin and Pradeep

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Mozilla 71 . 2025-02-02

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Great service from Pradeep and mouin

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PK Dadson . 2025-02-02

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Moin and pradeep best service ever great service

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Mourad Semsoum . 2025-02-02

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Moin is a star, exceptional customer service everytime! Thank you.

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Sean Burl . 2025-02-02

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Pradeep and alka giving good service

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Bhuvanesh . 2025-02-02

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came in at closing time for 2 milkshakes and Abshan jumped into action to make me my milkshakes and i’m very grateful! he deserves a raise manager!!

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Kyria-Anne . 2025-02-01

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This place is amazing! The variety of food is incredible I absolutely love this place

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Michelle Bolaji Ogunsakin . 2025-02-01

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It was very amazing and the food was delicious!

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K-Dee . 2025-02-01

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Everything was amazing! Very professional

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Mariama Koroma . 2025-02-01

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Emanuel was fantastic thanks mate!!

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Dean . 2025-01-25

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Never order from here again. They have delivered here and tha packaging was horrible. All the milkshakes spilled into the packaging.

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jordan armah . 2025-01-25

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The gelato was a bit hit or miss compared to other locations but the waffles were great and we had a good experience thanks to Emmanuel! He was super attentive, polite and friendly. Definitely makes me consider coming back here, very nice atmosphere with nice staff

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Layla Tsueen . 2025-01-25

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Unfortunately they don't have vegan milkshake options. Service at the till is friendly and knowledgeable, but when it comes to making food and drinks, it's very slow. Making two cappuccinos took almost 20 minutes.

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Adnan Hussain . 2025-01-23

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Absolutely delicious. Great atmosphere and staff . Will be back soon !! Banoffe ice cream was outstanding.

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eddie mclaughlin . 2025-01-21

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Jenish and mehak are the best staff 10/10 for real

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Aden Atif . 2025-01-13

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Really appreciated good service from Jaffar, really enjoyed desserts we ordered as well. Will come again esp with good staff like Jaffar

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Fatima Sheikh . 2025-01-11

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Tasted great, good portion size. Would come again.

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Fay Mulvy . 2025-01-05

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Staff is very friendly and good was delicious

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Ali Hamxa Butt . 2024-12-30

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Great customer service from moen professional staff amazing service and decor of food Highly recommended

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Talha Gujjar . 2024-12-30

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Awesome experience at this place. So delicious waffers are provided by them…. it makes me happy. I love this place very much

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Shivangi Sharma . 2024-12-21

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I had an amazing experience at creams last night

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RAJNISH SANDHU . 2024-12-21

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Had a great time with my friends the other day. Great service food came out quickly and the waitress Abi was so nice and made us feel welcome

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Jony Gujjar . 2024-12-21

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Best desserts shop ever and kids love this place

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gulnaaz anjum . 2024-12-21

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Till gurls video call with his bf and receiving orders that’s doesn’t look right

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Kandi Anatharaja . 2024-12-21

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Great experience with delicious desert and amazing service

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Ankit Chaudhary . 2024-12-21

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The presentation of the food was not just nice but it tasted really good aswell. Will 100 💯 always recommend to others. I received awesome customer service from Emmanuel and Alka

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Emmanuela Akrasi . 2024-12-19

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I like the aesthetics and the desert was nice. Nice customer service from Moin and Jenish.

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Blessing Fakehinde . 2024-12-19

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Really good, and great service 👍

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Janet Han . 2024-12-15

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3/4 into my meal i found a very long black hair, the waffle tasted very powdery also. Would not recommend taking away from this place 🤢

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Lauren Nelson . 2024-12-12

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I have eaten at creams Croydon valley park, ordered chicken pockets and chicken waffles I was not ask if I wanted ice, when the food came there was only one set of cutlery and I was still waiting for my glass with ice, when I went to ask for sugar for my wife and set of cutlery the server look at me like I was inconvenience none of the Asian servers smiled like they were not happy to be there. I felt uncomfortable eating. To top it of we couldn’t eat the chicken pockets because it didn’t taste good. I’m sorry but it’s one of the worst service I’ve ever recieved.

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Richard Paragas . 2024-11-30

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Service by Jenish is efficient. Food was wonderful. There is a lack of customers which I don't mind.

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Ed Haylock . 2024-11-21

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Jewish was very quick with our order and very polite.

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Sophie Hart . 2024-11-21

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Lovely service from Jenish nice stop before the cinema.

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Ashley Glover . 2024-11-20

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Great service from jenish and mehak

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Farhan ALI . 2024-11-18

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Great experience with delicious desert and amazing service by Jenish and Mehak.

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Yassin Sheik Pentoo . 2024-11-18

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It was welcoming and l enjoyed my time. Wonderful Customer service from Emmanuel and Alka they where amazing .

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Rennitha Sumner . 2024-11-17

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If you're craving delicious desserts, Creams is the place to be. Their cakes are moist and flavorful, with generous portions and a perfect balance of sweetness. The waffles are crispy on the outside, soft on the inside, and come with a variety of customizable toppings like fresh fruit and ice cream. The atmosphere is cozy, and the service is friendly and quick. Whether you’re in the mood for cake or waffles, Creams delivers a sweet experience that will keep you coming back.

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Jatin Singh . 2024-11-17

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The hospitality and service were great and l was treated professionally and respectfully by Emmanuel and Alka who served me.

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Victoria Nakayiza . 2024-11-17

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The workers poorly conduct themselves and aren’t good at customer service , as I tried to order an item on their menu one of the workers said it’s was at the back and the item couldn’t be served even though they had it at the back absolute laziness , another issue was they charged me for falafel hot pocket but there was no falafel in it as they only put a bunch of veggies and I heard one of the workers say to the other worker that there was no falafel . Anyways main point none of them seemed like they wanted to work there . If you want your day ruined go ahead but if you want a fun time go to Kaspas instead they get the order right and their customer service is better .

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Rifna Casim . 2024-11-16

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Jenish and mehak was very pleasant. Lovely customer service. Thank you for having us.

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Rianna Wright . 2024-11-13

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We ordered milk cookie dough. It was so hard that the spoon wasn’t getting inside. When I complained, i was brushed off by saying thats how we make it here. I told them, we order the same thing in Morden branch but he wasn’t bothered. Just at the end said sorry about your order to shoo us away.

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Samreen A . 2024-11-03

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Had a great time with my friends the other day. Great service food came out quickly and the waitress Abi was so nice and made us feel welcome

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Vishnu Jeganmogan . 2024-10-14

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Great service! I always love eating here!

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Olive Roy . 2024-10-13

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Great service, friendly staff. Jaffar made us feel very welcomed.

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Fareeha Farooq . 2024-10-12

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Jenish and Mehak are the goats of cremes. A mixture of quality service and great skills 😮‍💨. They are single handedly keeping Cremes a multi million pound company. You shouldn’t settle for anything less.

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Christian Baruela . 2024-10-09

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Awful experience at this place. My young son got locked in the toilet and couldn't get out causing him to suffer a panic attack. A member of staff had to come and use a knife to wedge the lock open to eventually get him out. This should not happen in a place that offers public facilities and it's clear they don't care about maintaining the place. Before this happened they had taken our order for 3 items 30 minutes earlier and failed to deliver 1 item because they forgot about it. Shocking service and venue.

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M . 2024-10-06

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My hot chocolate fudge cake had hard stale bits at the edge of it, the ‘gelato’ was basic ice cream, the berry slice sundae arrived half melted so it was all just a cold dripping mess. The best bit was that there was free parking which is not even specific to Creams. Also not one of the 5 members of staff were wearing gloves while serving the food. Surely picking up the waffles and pancakes with your fingers is unhygienic?!

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Naomi D . 2024-10-05

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The waffle and crepe both weren’t made right. The food felt very cold and tasted old even after a replacement.

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Smart Shop . 2024-09-20

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Moin, Abshan, pragup provided amazing customer service and were very kind😁 I'll be coming again!

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Sarah Ashrafi . 2024-09-16

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visited cremes on thursday such amazing customer service from saumi :)

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raqs . 2024-08-23

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The people who served me did an amazing job at making me feel welcome (Jenish and Saumi)

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Shonique Moore . 2024-08-20

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Great customer service from dream staff Felt amazing to be in that day!

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Vonnte Williams . 2024-08-12

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CJ great customer service, very friendly and helpful decision making

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James12 Aw . 2024-08-12

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Cj was very helpful very friendly and extremely good manners

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Tayo . 2024-08-12

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Great taste experience from creams cafe Croydon, highly recommended ♡

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Riha Imran . 2024-07-25

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Terrible service... if feels like the staff are doing us a favour when I'm paying to purchase 3 scoops of ice cream

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Abid Hussain . 2024-07-19

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Everytime I come I hope the service would improve or I'll have a better experience. I'd say 9/10 times I've recieved the worst customer service I've recieved on the planet. Its like all the worst humans were collected and put in one place to work. Almost everytime I've had to send the dessert back because there is something wrong (wrong dessert or missing items) and they are always rude even though they messed up the order. Will never waste my money on this place again. Rude and inexperienced staff that do not have any clue how respect their customers. Last I went I told the girl the dessert wasn't even warm when it was supposed to be a "hot" dessert, she just stated at me. I waited for her to respond and she continued staring then saying "well I warmed it" ...

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zyaz92 . 2024-07-19

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Really good service from aphi nayaa Very friendly

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dhanush Parthiban . 2024-07-15

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Service was great and the food was nice

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Atul Parthasarathy . 2024-07-15

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The staff were really nice especially Aphi Nayaa. Thank you for your amazing customer service

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arjun Nakeeran . 2024-07-15

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Jenish service good next time put lot of nutella

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Mohamed Fayaz . 2024-07-10

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Amazing taste With good service 😋 Highly recommend 🙏🏾

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Abs Wear . 2024-07-07

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Cream’s cafe Croydon offered a delicious and delightful dessert experience with its extensive menu of sweet treats.cream café Croydon is a must visit for anyone with a sweet craving for a quick dessert 🍨

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Asim Ali . 2024-07-07

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I loved their Ice cream flavours especially the chocolate one

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Talha Sethi . 2024-07-01

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I Often go there to eat ice cream.This is very tasty and cozy.I like it.On this shop staff is very polite.They give us service more fast.

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Great arian . 2024-07-01

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