Cox Rice Restaurant in Tunbridge Wells

This is our second time to Lago. Generally we have always enjoyed our meals there. The restaurant has a very pleasant atmosphere and thr staff are attentive. The title reflects what our thoughts are on our visit yesterday. We all had 3 courses with 2 bottles of wine, a beer and 2 bottles water. One of the main dishes a veal chop was very tough and it was pointed out to us it had been asked for as well done and that causes it to be tough. I think it the was manager who came overand explained that. He was polite to be fair to him. My point is, Im in my 60’s and have been to many restaurants and had a few cuts of meat in my days at various establishments and at home. I must point out that it wasn’t my dish that was the issue here. It was my mother in law’s, she always has her meat well done. Anyway i tried her dish just in case she was being overly fussy or wrong (now that’s a dicey road to go down!) It was tough and it wasn’t cooked well done as requested more like medium. The point is we have all had dishes in restaurants and cooked by ourselves in the past well done and meats generally have been fine, you can be unlucky as it was in this instance. We weren’t looking for a refund on dish my mother in law had eaten some of it and gave up. To be told it was our issue no matter how politely delivered is not the best way to deal with a customer’s concern. Our final bill was £324 for four people maybe a little bit of kindness in dealing with our concern should have been thought of. Otherwise the food was as expected.

Amazing food,amazing customer service,Lovely people

First time I’ve been to this shop had a pulled pork cheese and chilli jam sandwich and my partner had a soup with a roasted veg cheese and pesto toasty the service was good served by a friendly guy and the food was lovely and not over priced will definitely go back again

Amazing! Thanks for a great night.

Excellent naan and paneer curry.