Countess Wear Beefeater in Exeter

One of the worst meals I have ever eaten. All components of the roast beef were disgusting. The beef itself was half fat and gristle, together with the meat being utter chewy and cremated. I was one of a party of 20 and having spoken to them, nobody had a good thing to say. Never again.

Went for a work lunch, food was good, service was good, I had been before and I will probably go again! Price was super reasonable too ✌️🤌

Go for an all you can eat breakfast only to be turned away by a young lady because I haven't booked... think this is disgusting personally as she showed me the bookings and they had many more tables spare. She needs sacking! All the staff are miserable when I go in there. Terrible customer service. Avoid!!!

Amazing experience lovely food, great atmosphere and Kirsty was a fabulous host and worked so hard to ensure everyone had a wonderful experience, will definitely be back in January

Edited! Dec 2024 update. Here for a work event. The residents, 12 of us have been removed from our table at the beefeater because of a party coming in. There was no forwarning just met with a surly member of staff who shrugged. This is the same appalling attitude when getting drinks from the bar. Nothing is worth any effort from the bar staff. I'm fact when I was sitting at a table the bar staff cleared the table and squirted table cleaner over me while I was sitting there. Shocking service Premier Inn refunded breakfast but the beefeater didn't even apologise

Great Breakfast and Lunch here. Staff were exceptionally friendly and helpful. Ollie the manager especially was brilliant and beyond friendly to his costumers.

I'm here on business staying in a local hotel, I found the menu dated and unhealthy and very limited so I ate from healthier take out places the breakfast is OK if you want a full English theirs limited other options. My constructive criticism would be have healthier options to swap for example instead of chips:-New potatoes, mash, jackets, oven cooked sweet potato fries, boiled veg or grilled vegetables, more pasta dishes fresh fruit salad afters fruit smoothys sugar free milkshakes. A better selection fresh fruits.

Didn't reserve, and firstly told to dine in the bar, due to reservations, but restaurant was almost empty, after a chat we quickly got moved to the restaurant, nice food, hot too and not too long to wait, not bad on prices and they have a car park

On the spur of the moment popped in for a Christmas lunch ( Turkey) which was delicious and perfectly cooked and presented. What made it was the superb service and welcome we received from our waitress, Jade. She was genuinely friendly, helpful and nothing appeared to be too much trouble. A very hardworking young lady with a great personality

Good food, service not so much. Waiter wasn’t sure how to take our order and then 3 different waiters didn’t know how to use the till when it came to pay.

Very good food, really loved the ribs. Karen was lovely and very patient with our attempts at calculating the bill. Definitely recommend coming here for a meal

A lot of the menu (festive menu especially) not available due to running out of certain meats or dishes, so not much option for me to choose from. If going to offer a festive menu please make sure you have enough to offer as was the reason for the visit.

This was better inside than out ! Outside looks a bit grotty... Inside staff were helpful and lunch food good.

Not the best but it's alright to eat there.

15 mins stood waiting to get seated in an empty restruant, eventually we gave up and left

Gorgeous food and was brought out to us really quickly. Special mention to our server Natash for being so smiley, helpful and all round lovely.

Ordered breakfast, poached eggs near raw, sent them back to be given two more the same, sent them back to be again give two more that were not cooked properly. Gave up. This used to be great.

Great for a relaxing coffee after a funeral service. No pressure to vacate table and very nice environment

We enjoyed a beautifully cooked steak. Special thanks go to out waitress Jade who looked after us with a smile and excellent service.

Tonight we were served by Jade who was exceedingly attentive to our needs. She listened to each one of us (6) and the order was taken, repeated back and she delivered. Well done Jade you were a ⭐️ !

Great food altered a burger to cater for gluten intolerance. Fast service

Takes a while to get a drink on a Friday eve as they only seem to have one staff on. Availability for breakfast can be spotty. Not worth turning up without booking. Kids eat free breakfast is good, if you've booked.

Not as good as usual the steak had to be sent back and waiting staff not as friendly and welcoming

Our first visit here and we were very impressed with both the service we received and the food. Great menu choices. Loved the fact that the calories were included in the food description. This made it far easier for me to choose something whilst on my diet. Will return soon.

Our server Jade was wonderful! We can't rate her highly enough for making our evening even better than expected. Thank you Jade

We were a party of 13, 4 children and 9 adults (1disabled). We chose from the main menu and the children’s menu. We wanted variations such as peas instead of corn 2 eggs rather than 1egg and 1 pineapple. We had 4 starters and 2 of the children wanted a main menu starter as a main. Phoebe our waiter got everything correct and the food was served in a timely manner and excellent quality. The drinks were delivered very quickly. All in all a very good experience thanks to Phoebe and the chefs. Thank you very much. Ken and Sandra et al.

First time customer at Beefeater, delighted,food was beautifully cooked and our waitress Phoebe was excellent looked after us really well. Will definitely go again.

The waitress Phoebe was extremely helpful and a lovely young lady - very polite

We stayed in the Premier Inn for 2 nights and on the first morning (26/10/24) we went to the Beefeater to be told that the chef had phoned in sick and that they were only serving a continental breakfast. Rox was on her own greeting and informing customers of the situation. She remained calm under pressure and she stated although there was no hot food she could do scrambled eggs and porridge if needed. So we took her up on her offer of scrambled eggs. They were delicious! She remained professional at all times. She ensured there was plenty of food available for the guests and the pastries were lovely and warm. She was very chatty with us and is clearly very good at her job! Thank you Rox!

Phoebe is the best waitress in the world and deserves a raise for all the work she does she is the best

Phoebe was our waitress and she was amazing, friendly and very attentive will be returning, food was hot and amazing as well

Came a few days ago for the first time for care work purposes...we had a lovely staff member called phoebe serve us, she was brilliant and patient in taking quite a big order, she engaged well with all of us and came with our food at reasonable amount of time. The food was of amazing quality and the service can't be faulted...me and work will return here again due to this high quality service that we received that night 👏

Came for a meal with family, food and device was great, served my pheobe

Went for Sunday lunch however no Sunday lunch available second choice mix grill no onion rings available. What we did get was fine and service was fine.

Very good steak,bar lady was one of the hardest working g I've seen and brought it to Managers attention.

Popped on for a quick meal, which was up to the usual standard. Staff were very attentive as there were clearly not enough for this busy restaurant. They were excellent.

We had a great meal here today everything was great but service was excellent. We were served by Jade and we think she is excellent.

I had a sirloin cooked exactly how I like it (medium), my husband had half a chicken which was perfect. The service from Cristina was second to none. She was attentive and knowledgeable too. As we visited mid afternoon, there weren't many people so atmosphere was different. Overall, we'd eat there again.

Great service, attentive staff.

Phoebe was friendly, polite, courteous, attentive and professional, an asset !

Wow an amazing restaurant with superb staff, I was served by an incredibly hard working,heavily pregnant beauty, who seemed to slave away for hours, assisted by an incredibly friendly gentleman called Josh and a nice young lady called Phoebe who dazzled us with flowing ginger locks and radiant smile. I'll definitely be returning, infact I'm pretty sure I'll be there again today.

We are locals and come here everyday, we love it and all the staff are always nice. Best Beefeater we ever visited. We will always come back

Poor, states breakfast served until 11:00 however when arriving at 10:35 told they had to stop because of lunch starting soon. Don’t advertise false times!!

Top man, very good communication and customer service shame he supports Chelsea though ! Also very good food will defo be coming back

Lovely breakfast served by lovely Christina and the staff . Definitely recommend and would come here again . Thank you .

The restaurant looked very tired.. could do with at least a lick of paint. Fish and chips were fine also the ribs.

We had a party of 7 to celebrate a 70th birthday on Sunday and we couldn't of had a nicer experience from the moment we were seated at our table to the moment we left 3 hours later!! Our server, Rox, was absolutely amazing, she tended to our every need and in timely fashion, nothing was too much trouble for her, she is a real asset to the team. All our food was delicious and the steaks were cooked to perfection, we would definitely recommend and will be returning

Food was OK but the order was incorrect, must be hard when there's only half a dozen tables to deal with at breakfast time. Gents toilets should not have been unavailable. I was unable to bolt the door in the cubicle as the bolt didn't line up with the frame and the toilet seat was insecure so if anyone tried to open the door I dread to think what would have happened, this is not something that would have happened overnight and there was a sign in the gents toilets saying these toilets are checked regularly!!!!!

Stopped in a lot of premier Inn around the country with beefeater next door. This must be one of the worst ones that I have had food in. Been here for 2 weeks and approx 5 times the food order came wrong. Not impressed. Response when I queried it was ...... Any issues speak with manager. Not what you want to hear. I will ask not to be put in this premier Inn again when I work from home. Some of the staff need retraining on customer skills and care

Came here for a treat just me and my boy, we had a great time, great food and the service was fantastic, the only thing I would say is the man waiter who brought the food out kind of came up to the table quietly and either didn't talk for had a very small voice so I didn't know he was standing there waiting to put the food on the table

Shocking, food uncooked or missing, appalling service, took 2.5 hours for the food to come out, then charged my card twice, avoid at all costs

All factors Finest Kind 👍 The fresh mint mushy peas were exceptional! Such attention to detail is to be remembered ⭐⭐⭐⭐⭐

My family and I had a great weekday meal out this evening. Our waitress Nash was extremely attentive, with a great sense of humour to get us through the autumnal evening!

Natasha was so nice to us and was really nice kind and friendly she always on it - Preston age 12

Just been to Beefeater and had a delicious steak! Cooked perfectly and just the right amount. Service by Natasha was great, very friendly and helpful. Her banter with my son was great and he loved it.

Service by Cristina and her team is always amazing

Good value for money, quick service and food excellent

Four people in the restaurant eating and we were turned away because they were short staffed. I saw 5 servers floating around, they outnumber the diners! Pathetic.

Went for dinner with friends . Service was not good and staff seemed unhappy . Food was clearly precooked and didn't receive all items that were ordered. Couldn't be bothered to argue it as they were short staffed and took too long . Guiness was off but after asking for a fresh one twice just changed drink instead . Very overpriced. Won't be returning .

We had 3 breakfasts and 1 evening meal, all were excellent. Special thanks to Phoebe J the hardest worker in town, calm, efficient and a smile when under pressure, you have a great future ahead of you.

We were 22 ppl and Cristina handle it amazing. Thank you for your kindness

Cristina was realy kind and very helpful when we arrived as a big group! Thanks to you all 😊

Cristina offered us amazing services

A tasty meal in a relaxed atmosphere. Excellent service from Catrina who was very friendly and helpful and efficient.

Had a great meal tonight , chef Jarka cooked food that was delicious and served in good time. Staff were efficient and Cassie our server went above and beyond to make sure everything was right. Very nice atmosphere, was in there longer than I expected to be as having a good time.

Lovely meal had for my birthday on the 26th August. Fantastic meal and the waitress (Dave!!! ) was brilliant.

Weary good food,grate staff 👏. Eating 2nd day... 5 🌟

What a dump in fact dumps are cleaner. Broken chairs ripped seats sticky tables manager says it is what it is. Run down and broken avoid at all cost and I got asked not to return for saying that shocking

Service off one person is exceptional,the rest are useless

Very disappointed as this place was excellent several years ago. Got seated in bar area as main restaurant fully booked only to find tables sticky and filthy, rubbish and old food left under tables. Service was terrible, staff were unwelcoming. For the price, food was very basic, quality poor and not cooked as requested. Avoid this restaurant, you would be better off going to McDonald’s!!!

Waited at the desk for ages for a member of staff, when we finally got seated it was ages before someone came to take our order they were busy chatting amongst themselves. The food was hot but there was something sprinkled over the chips which I found a bit hot. I would prefer if they give it to you so you could choose to put it on. We didn't bother staying for pudding as it took to long to see a member of staff. We paid and went elsewhere for pudding.

We visit weekly for breakfast and always receive the best service with a smile! A special shoutout to the lovely waitress Rox who is always very attentive, smiley and welcoming! Food is always lovely, hot and well worth the price! See you next week! :)

Food was average, childrens meals were not worth the money. A disappointing visit.

Queued at the bar wanting food. Stood at the till for food and was ignored for about 10 minutes. I left and ate at The Tally Ho Inn. A much better place, in my opinion.

Not as good as it was,food away, staff sloppy

An enjoyable meal with attentive patient staff ( Catrina ) when my discount code would not open.

We were served by Christina who was very helpful , the food was lovely & will return again 👍

Natasha was brilliant very attentive xx

Excellent service from a very friendly, approachable member of staff ... Different menus to satisfy all pockets ... The only disappointing thing was having to pay for BBQ sauce when you're about to spend £82

Visited this Beefeater at 17:15 on Sunday 25 August without a booking being pretty sure that it shouldn't be a problem. However the "greeter" told us that no walk-ins were permitted. The place was dead with only two tables in this vast pub occupied. When questioned she told me that the duty manager had set this rule so I asked if s/he was available only to be told he was on his break. And so, with nothing else for it we left. This is crazy with pubs closing down in their hundreds each week and this one turns away customers when the place is virtually empty! We won't bother them again!

Booked 4.30 didn’t get to see anyone to order till 5.15. Then poor service. Here at 6.45 and we have just ordered pudding. Very slow and disappointing.

Good stop over, comfortable bed, pleasant room, shower curtains need to be removed old fashioned now, good location plenty of parking

Good choice for stop off, nice food, friendly staff, staying at Premier Inn so very handy, yet to check in, here for funeral at Crematorium , thank you

The place is old and tired and in need of an update. It's also very dark in some places in the restaurant. When we were there there were lots of flies. The entrance smelt of sewarage and inside felt a bit damp, the window frames were visibly rotting. The food was what you would expect from a beefeater. It was ok, but clearly pre-prepared & microwaved. Similar to wetherspoons but with nicer chips. The lady serving literally scowled at us any time we asked a question, the only time I saw her smile was when she handed us the bill. The prices are too high - we had a voucher but imo it still cost too much.

Food was really nice as always, Natasha was very attentive and friendly always looks after us when me and my partner come in, an absolute credit to the company! 10/10 will definitely be returning

Food was horrible, the lasagna would be better from Iceland. Hardly any pasta & I don’t even know what sort of meat was in it!

Food very hot and really nice. And excellent thanks

Lunch with hubby on holiday,in exeter sight seeing..friendly staff,good drinks,food,service,value,and atmosphere.

Ideal place for a family gathering

Friendly helpful staff the meal was delicious. Steak cooked to perfection. Easy parking from main road, useful the car park has disabled level parking.

Rather dark and gloomy interior and very dated.

The blonde lady who works there for breakfast has the worst attitude I ever seen. So rude and horrible

We visited the restaurant on Saturday evening. On arrival the outside of the main entrance was appalling! Rubbish, cigarette ends, including carrier bags etc was strewn all around the doorway and the rubbish bin was full to the brim and overflowing! We waited a considerable time for service, however the young lady who took our order was efficient. The food was OK but nothing great - my steak was over done. When leaving the restaurant which looks like if could do with a refurb, we had to walk through a group of smokers under the porch to the front door. This place really needs some attention!!

Very disappointing experience. Short staffed, so moved from restaurant into bar area (more swearing from locals). No flexibility on options, wouldn't swap for veg. Steak was over cooked, and over priced. Table booked for 8, but kitchen closed before we could order dessert. Pretty naff birthday treat! Avoid.

Lovely place, good food, lunch time deals and often get sent money off coupon for evening meals

Can't fault the service or food but the building is in need of some tlc big time innit

Ate here while working, menu limited as most beefeater now and the food was OK. Pub wasn't that busy so didn't really need to book.

We’ve eaten at beefeaters in many places. This is by far the best one! Service was fantastic, couldn’t do enough for us and the food was lovely, came out really quickly too!

Very disappointed, the place has become very tired and unkempt, not welcoming, the menu has increased in cost for basically a burger and chips, no garnish,no homemade coleslaw not appealing on the eye very disappointed, for nearly £17.00 I expected to a more apatising plate of food, than a burger few chips and a dolop of bought in coleslaw. there GP must be incredible high and they can't improve on the presentation and quality, 3 of us has burgers all came out the same looking unappealing and nothing to excite you .won't be eating there again definitely not worth the money. The photo on the menu is world's apart to 3 items on a plate.

We had a really enjoyable meal here. Our server Nash was amazing, so friendly, approachable and interacted with the babies she's a real credit to the restaurant. We will definitely be back again!