Countess Wear Beefeater in Exeter

Whenever we go to this restaurant we’re greeted with a smile. Our waitress last night was JADE who went out of her way to give us a great experience. Nothing was too much , she is a credit to the team!

Waited twenty minutes to be seated and wasn’t even acknowledged by a member of staff. Then was told I needed to go to the bar as I didn’t have a booking. Nowhere on the website or any notifications where the sign is asking you to wait to be seated does it say that if you don’t have a booking you need to go into the bar. However, whilst I was stood there, I did hear several couples complaining that they had been waiting over an hour and 20 minutes for their food so decided a takeaway was probably my best option. I would advise you do the same and avoid this restaurant as it seems only a lucky few get service

Dropped off my son to meet his mates in the bar. Caught a glimpse of a parking sign as I left so I messaged my son and asked him to register so that I didn’t get a fine. He couldn’t find the machine to register and when asked a member of staff was told “oh, it will be fine if your dad was only in here a few minutes”. Today through my leasing company a fine arrived and there is no option to appeal it, and the file has been added to my lease fee. Went in to the Beefeater today and asked about it, but was told it’s nothing to do with them as the car park is run by a separate company.

We got there had a table for five, got taken to our table right to the other end of the restaurant. Got asked right away if we wanted drinks, we not sat down yet, luckily we all knew what we wanted so ordered the drinks, the manager returned with our drinks and walked away, didn’t even ask if we was ready order, he took so long we was ready he didn’t even ask, waited 25mins before someone come to took our order, must say the food come out quickly, Sunday roast- the sirloin roast beef was amazing, but the roast potatoes was frozen ones not even fresh made roast, the veg was not bad, we all finished our lunch and was talking and drinking 45mins waited for someone to come, kids wanted puddings, so I went to find someone and asked to clear the plates and take the dessert order, another 10 mins waiting, the manager come again cleared the plates asked what we all wanted for pudding kids ordered and he took the plates and we thought he be back for the empty glasses nope 25 mins later puddings come and with empty glasses he walked away, after the kids finished my father went to pay we was waiting another 15 mins after the kids finished, he got the bill after a long wait again, when he got the bill he wanted to leave and pay, he was not happy bunny being Easter he wasn’t one lol The restaurant wasn’t busy less then half the place was being used, seemed we put up out the way and forgotten tbh We will not return here again Poor service Poorly run And poor food quality

Bad food and even worse service. Went here for lunch, waited at the desk to be seated, but was totally ignored. Eventually flagged down a staff member only to be told there was no space in the restaurant even though there was plenty of tables and only about 4 customers in there. We had to go into the bar area to eat, which had sticky tables and every surface in there was dirty. The food wasn’t great and the staff were miserable, gave the impression we weren’t welcome at all, even though the place was empty. I definitely won’t be spending in there again.

We stopped at the attached Premier Inn for one night on the way to Cornwall. We Booked a meal deal that included dinner and breakfast. We often use Premier Inns and always have the breakfasts and they are always excellent. As we weren’t familiar with this area we decided to have dinner here as well. We both had 3 course meals with 3 rounds of drinks. The total bill worked out at just under £70, even though we both had fillet steaks ! That’s great value, especially as the meals were really excellent. We discovered that by booking the 2 course meal deal we had to pay supplemental prices for fillet steaks and the 3rd course, but these charges were good value. For example the puddings were added for £3 each, the fillet steak for £5 each. The service was very good as well. All the staff were friendly and our waitress Jemima was just excellent. We couldn’t fault anything and were very impressed and we will definitely return on our next holiday down this way.

Lovely cooked breakfast, plenty of alternative choices such as cereal, toast and other pastries.

Great food, the hotel would benefit from some T L C.

Great food and service was very good even though it was very busy, and Jemimah was really lovely as she always had a smile on her face!

Super slow service but surprisingly good food!

Was a mother's day treat, Roast dinner was not available, any prawn options & the lasagne were also unavailable. Plus items on the the sweet menu unavailable. This was only at 4.30. Find that ridiculous on one of the busiest Sundays in the year, we had booked the table of 9 well in advance. Will say the food that we did order was very good. Think someone messed up with the supply order.

You need to up your game, Beefeater. Staff don't know what they are doing, sat down at 7pm 7:40 before anyone took our order, God knows how long it would take if they were busy!!

Attached to a PI that needs a little TLC, food okay but a bit dark and staff didn't wear any uniforms which felt a little too informal

For the price - pretty good. Bed comfortable, room clean, enjoyed continental breakfast with good choice of fresh fruit

Lovely meal. Lovely service by jade, made special for daughter birthday thank you

I stayed at this hotel for 2 nights recently. The room wasn’t the normal Premier Inn standard but comfortable and decent bathroom. The breakfast was particularly good. The bar and restaurant had continuous local radio playing, which I didn’t like. The staff were friendly and helpful.

Fish and chips was very nice, but calamari and wings awful and burnt, boss looked like he doesn’t want to be there..

Food was good steak abit fatty,but was out of cocktail stuff shame

The worst meal I have ever had. The service terrible the sever started off well offering us a table in the main walk way or one on a raised floor.then we had people claiming over the wall up to the raised area kids running all over the place and shouting the whole time. Then the food was brought to the table it was cold the steak was fatty and grease and you just couldn't eat it, all the time we were trying to eat the food you had kids running around shouting and climbing all over the place. We had no one come and ask if the food was OK we sat waiting for someone to come but no one did. So I went and stood next to the till and waited a good 10 minutes for a server to come to me, I asked if we could pay for the table and said the food was cold and the steak was not a very good standard. No offer of any refund just charged full price total joke definitely not coming back. THE WORST MEAL EVER

A lovely meal there today. With great company.

Food was great and service from the young maid called ruby was our waitress for the evening. Great smile and efficient 5 star all round ⭐⭐️⭐️⭐️⭐️

Food is ok but not brilliant, I ordered the Garlic King prawns @£4:99 and Two prawns arrived in a bowl and looked lost and unappetising still with shell and tail, need improvement

Decor a bit tired and short on staff. Food what you expect from Beefeater. Some items missing from the menu in mac and cheese

Food was ok had several starters Service was polite and friendly but a little slow Toilets smelt of cigarette smoke (or damp?)

I want to say how impressed I was with Gaynor and Josh. Gaynor was our server and we were surprised it was her first shift. She came across very friendly, helpful and professional . I noticed Josh was heading out after his shift with his coat and bag on. Then again when he was serving. Two people had phoned in sick and I was told by someone else he had been working since breakfast. What a credit his is as a member of staff! A young lad on a Saturday night staying on to help his team out.

Was a nice meal reasonable value

After a second visit, we'd hope to give a 5* review. Sadly, the young receptionist was less than polite and rather unwelcoming. When we got served at our table by another staff member, Jemima was brilliant, professional, friendly and helpful. Clearly much more experienced! Food was great value from the 'late' lunch menu.

Food was served and presented well and hot phoebe our waitress was very friendly nothing was too much trouble we go here most Sunday always very good

Table was booked 8 days in advance and when we arrived at 5pm we were abruptly told we’d have to vacate the table by 6.15 which was not stated when the booking was made otherwise we would not have made the booking! Our table was the only table with the written note requesting table to be vacated. This spoilt our evening and felt completely rushed! Not good enough!!

Arrived early no problems at all 6 Adults and 3 children all meals correct and well cooked our waiter Josh very attentive thank you 😀 and the manager Ollie dealt with any issues with a great personality .thanks to all the staff for making this a special evening for us and the 4 parents and 3 4 grandchildren one being a newborn 😃. Thanks again great teamwork throughout 👏 👍

Went for breakfast, it was OK, sausages not great, food lukewarm, other than that it's cheap

Booked 14 for breakfast. Excellent, efficient service. Ollie is very friendly and welcoming. Will definitely be back.

Staff are courteous and helpful, dealt with our large group efficiently.

Visited New Years Day for breakfast. Clearly they were short staffed due to the date but the service was awful. Told we a grunt before we sat we had to order straight away. We were watched until we sat for or order, the girl didn't even crack a smile. The buffet was empty and she wasn't impressed when we asked if they had any more bread and pancakes for the children. Pancakes were never replaced. The girls were clearly unhappy to be at work and made it very clear. Happy New Year to you both! Would not recommend.

Here for 5 nights lovely and friendly staff

The staff at the bar were absolutely useless - unfriendly and miserable. It was a decent enough bar, but the service was dreadful. I don't normally review negatively as it's unkind, but it was just so hostile.

One of the worst meals I have ever eaten. All components of the roast beef were disgusting. The beef itself was half fat and gristle, together with the meat being utter chewy and cremated. I was one of a party of 20 and having spoken to them, nobody had a good thing to say. Never again.

Go for an all you can eat breakfast only to be turned away by a young lady because I haven't booked... think this is disgusting personally as she showed me the bookings and they had many more tables spare. She needs sacking! All the staff are miserable when I go in there. Terrible customer service. Avoid!!!

Went for a work lunch, food was good, service was good, I had been before and I will probably go again! Price was super reasonable too ✌️🤌

Amazing experience lovely food, great atmosphere and Kirsty was a fabulous host and worked so hard to ensure everyone had a wonderful experience, will definitely be back in January

Edited! Dec 2024 update. Here for a work event. The residents, 12 of us have been removed from our table at the beefeater because of a party coming in. There was no forwarning just met with a surly member of staff who shrugged. This is the same appalling attitude when getting drinks from the bar. Nothing is worth any effort from the bar staff. I'm fact when I was sitting at a table the bar staff cleared the table and squirted table cleaner over me while I was sitting there. Shocking service Premier Inn refunded breakfast but the beefeater didn't even apologise

Great Breakfast and Lunch here. Staff were exceptionally friendly and helpful. Ollie the manager especially was brilliant and beyond friendly to his costumers.

I'm here on business staying in a local hotel, I found the menu dated and unhealthy and very limited so I ate from healthier take out places the breakfast is OK if you want a full English theirs limited other options. My constructive criticism would be have healthier options to swap for example instead of chips:-New potatoes, mash, jackets, oven cooked sweet potato fries, boiled veg or grilled vegetables, more pasta dishes fresh fruit salad afters fruit smoothys sugar free milkshakes. A better selection fresh fruits.

Good food, service not so much. Waiter wasn’t sure how to take our order and then 3 different waiters didn’t know how to use the till when it came to pay.

On the spur of the moment popped in for a Christmas lunch ( Turkey) which was delicious and perfectly cooked and presented. What made it was the superb service and welcome we received from our waitress, Jade. She was genuinely friendly, helpful and nothing appeared to be too much trouble. A very hardworking young lady with a great personality

Didn't reserve, and firstly told to dine in the bar, due to reservations, but restaurant was almost empty, after a chat we quickly got moved to the restaurant, nice food, hot too and not too long to wait, not bad on prices and they have a car park

Very good food, really loved the ribs. Karen was lovely and very patient with our attempts at calculating the bill. Definitely recommend coming here for a meal

A lot of the menu (festive menu especially) not available due to running out of certain meats or dishes, so not much option for me to choose from. If going to offer a festive menu please make sure you have enough to offer as was the reason for the visit.

This was better inside than out ! Outside looks a bit grotty... Inside staff were helpful and lunch food good.

Not the best but it's alright to eat there.

15 mins stood waiting to get seated in an empty restruant, eventually we gave up and left

Gorgeous food and was brought out to us really quickly. Special mention to our server Natash for being so smiley, helpful and all round lovely.

Ordered breakfast, poached eggs near raw, sent them back to be given two more the same, sent them back to be again give two more that were not cooked properly. Gave up. This used to be great.

Great for a relaxing coffee after a funeral service. No pressure to vacate table and very nice environment

We enjoyed a beautifully cooked steak. Special thanks go to out waitress Jade who looked after us with a smile and excellent service.

Tonight we were served by Jade who was exceedingly attentive to our needs. She listened to each one of us (6) and the order was taken, repeated back and she delivered. Well done Jade you were a ⭐️ !

Great food altered a burger to cater for gluten intolerance. Fast service

Takes a while to get a drink on a Friday eve as they only seem to have one staff on. Availability for breakfast can be spotty. Not worth turning up without booking. Kids eat free breakfast is good, if you've booked.

Not as good as usual the steak had to be sent back and waiting staff not as friendly and welcoming

Our first visit here and we were very impressed with both the service we received and the food. Great menu choices. Loved the fact that the calories were included in the food description. This made it far easier for me to choose something whilst on my diet. Will return soon.

Our server Jade was wonderful! We can't rate her highly enough for making our evening even better than expected. Thank you Jade

First time customer at Beefeater, delighted,food was beautifully cooked and our waitress Phoebe was excellent looked after us really well. Will definitely go again.

We were a party of 13, 4 children and 9 adults (1disabled). We chose from the main menu and the children’s menu. We wanted variations such as peas instead of corn 2 eggs rather than 1egg and 1 pineapple. We had 4 starters and 2 of the children wanted a main menu starter as a main. Phoebe our waiter got everything correct and the food was served in a timely manner and excellent quality. The drinks were delivered very quickly. All in all a very good experience thanks to Phoebe and the chefs. Thank you very much. Ken and Sandra et al.

The waitress Phoebe was extremely helpful and a lovely young lady - very polite

We stayed in the Premier Inn for 2 nights and on the first morning (26/10/24) we went to the Beefeater to be told that the chef had phoned in sick and that they were only serving a continental breakfast. Rox was on her own greeting and informing customers of the situation. She remained calm under pressure and she stated although there was no hot food she could do scrambled eggs and porridge if needed. So we took her up on her offer of scrambled eggs. They were delicious! She remained professional at all times. She ensured there was plenty of food available for the guests and the pastries were lovely and warm. She was very chatty with us and is clearly very good at her job! Thank you Rox!

Phoebe was our waitress and she was amazing, friendly and very attentive will be returning, food was hot and amazing as well

Phoebe is the best waitress in the world and deserves a raise for all the work she does she is the best

Came a few days ago for the first time for care work purposes...we had a lovely staff member called phoebe serve us, she was brilliant and patient in taking quite a big order, she engaged well with all of us and came with our food at reasonable amount of time. The food was of amazing quality and the service can't be faulted...me and work will return here again due to this high quality service that we received that night 👏

Went for Sunday lunch however no Sunday lunch available second choice mix grill no onion rings available. What we did get was fine and service was fine.

Came for a meal with family, food and device was great, served my pheobe

Very good steak,bar lady was one of the hardest working g I've seen and brought it to Managers attention.

Popped on for a quick meal, which was up to the usual standard. Staff were very attentive as there were clearly not enough for this busy restaurant. They were excellent.

We had a great meal here today everything was great but service was excellent. We were served by Jade and we think she is excellent.

Great service, attentive staff.

Phoebe was friendly, polite, courteous, attentive and professional, an asset !

I had a sirloin cooked exactly how I like it (medium), my husband had half a chicken which was perfect. The service from Cristina was second to none. She was attentive and knowledgeable too. As we visited mid afternoon, there weren't many people so atmosphere was different. Overall, we'd eat there again.

We are locals and come here everyday, we love it and all the staff are always nice. Best Beefeater we ever visited. We will always come back

Wow an amazing restaurant with superb staff, I was served by an incredibly hard working,heavily pregnant beauty, who seemed to slave away for hours, assisted by an incredibly friendly gentleman called Josh and a nice young lady called Phoebe who dazzled us with flowing ginger locks and radiant smile. I'll definitely be returning, infact I'm pretty sure I'll be there again today.

Poor, states breakfast served until 11:00 however when arriving at 10:35 told they had to stop because of lunch starting soon. Don’t advertise false times!!

Lovely breakfast served by lovely Christina and the staff . Definitely recommend and would come here again . Thank you .

Top man, very good communication and customer service shame he supports Chelsea though ! Also very good food will defo be coming back

The restaurant looked very tired.. could do with at least a lick of paint. Fish and chips were fine also the ribs.

We had a party of 7 to celebrate a 70th birthday on Sunday and we couldn't of had a nicer experience from the moment we were seated at our table to the moment we left 3 hours later!! Our server, Rox, was absolutely amazing, she tended to our every need and in timely fashion, nothing was too much trouble for her, she is a real asset to the team. All our food was delicious and the steaks were cooked to perfection, we would definitely recommend and will be returning

Food was OK but the order was incorrect, must be hard when there's only half a dozen tables to deal with at breakfast time. Gents toilets should not have been unavailable. I was unable to bolt the door in the cubicle as the bolt didn't line up with the frame and the toilet seat was insecure so if anyone tried to open the door I dread to think what would have happened, this is not something that would have happened overnight and there was a sign in the gents toilets saying these toilets are checked regularly!!!!!

Stopped in a lot of premier Inn around the country with beefeater next door. This must be one of the worst ones that I have had food in. Been here for 2 weeks and approx 5 times the food order came wrong. Not impressed. Response when I queried it was ...... Any issues speak with manager. Not what you want to hear. I will ask not to be put in this premier Inn again when I work from home. Some of the staff need retraining on customer skills and care

Came here for a treat just me and my boy, we had a great time, great food and the service was fantastic, the only thing I would say is the man waiter who brought the food out kind of came up to the table quietly and either didn't talk for had a very small voice so I didn't know he was standing there waiting to put the food on the table

Shocking, food uncooked or missing, appalling service, took 2.5 hours for the food to come out, then charged my card twice, avoid at all costs

All factors Finest Kind 👍 The fresh mint mushy peas were exceptional! Such attention to detail is to be remembered ⭐⭐⭐⭐⭐

Just been to Beefeater and had a delicious steak! Cooked perfectly and just the right amount. Service by Natasha was great, very friendly and helpful. Her banter with my son was great and he loved it.

Service by Cristina and her team is always amazing

Natasha was so nice to us and was really nice kind and friendly she always on it - Preston age 12

My family and I had a great weekday meal out this evening. Our waitress Nash was extremely attentive, with a great sense of humour to get us through the autumnal evening!

Good value for money, quick service and food excellent

Four people in the restaurant eating and we were turned away because they were short staffed. I saw 5 servers floating around, they outnumber the diners! Pathetic.

Went for dinner with friends . Service was not good and staff seemed unhappy . Food was clearly precooked and didn't receive all items that were ordered. Couldn't be bothered to argue it as they were short staffed and took too long . Guiness was off but after asking for a fresh one twice just changed drink instead . Very overpriced. Won't be returning .

We were 22 ppl and Cristina handle it amazing. Thank you for your kindness

We had 3 breakfasts and 1 evening meal, all were excellent. Special thanks to Phoebe J the hardest worker in town, calm, efficient and a smile when under pressure, you have a great future ahead of you.

Cristina offered us amazing services

Cristina was realy kind and very helpful when we arrived as a big group! Thanks to you all 😊

A tasty meal in a relaxed atmosphere. Excellent service from Catrina who was very friendly and helpful and efficient.