Costa Waterstones in City of London, Westminster

La ubicación de la cafetería y las opciones de comida son agradables. También hay una muy buena gama de opciones infantiles y vegetarianas. El problema es el personal. El personal estaba haciendo que los clientes hicieran pedidos y cortésmente les pidieran que despejaran las mesas totalmente amontonadas con vajilla usada, etc. sintieran como si estuvieran siendo exigentes y pidiendo demasiado. Nos arruinó la experiencia y me hace renuente a regresar. Para ser honesto, estaba tan ocupado y, sin embargo, los dos miembros del personal se quejaron de que no tenían suficiente personal, por lo que los clientes deben esperar a ser atendidos. Solo éramos dos los que necesitábamos servicio y los pedidos eran pequeños, así que no sé cuáles eran los problemas, pero la actitud del personal era mala. La mitad de mi pedido también fue olvidado sin disculpas y me dieron el recibo de otra persona. También vi a un miembro del personal acercarse a algunos jóvenes que acababan de llegar y decirles que las mesas eran para pagar solo a los clientes, lo que parecía agresivo cuando acababan de llegar. Los clientes parecían confundidos / incómodos y luego fueron e hicieron un pedido grande. Los cubiertos también estaban sucios y el personal debe haber sido capaz de ver esto claramente cuando lo trajeron de vuelta del lavavajillas como si pudiera ver la comida apelmazada en él entonces deben haberlo visto. Se dejó fuera para que los clientes lo usaran. Waterstones realmente necesita arreglar este café.

El servicio al cliente más horrible de la historia. El gerente (tal vez de Europa del Este) gritando a los clientes que no entren al baño. Mi bebé necesitaba ser cambiado, así que compré jugo por más de £ 2 solo para entrar al baño. No hay instalaciones para cambiar bebés, los baños estaban sucios, quiero decir, los públicos de entrada gratuita se ve mejor. Sin papel higiénico, sin jabones, con el pelo de la gente en el fregadero, polvo y basura en el suelo. Salí y le dije al gerente que los baños están sucios y no hay jabón para lavarse las manos, su respuesta fue que usted (se refería a los clientes) ensució el inodoro, así que es asunto suyo, luego me ofreció ir a otro lugar. Me sorprendió que la gente todavía tratara a los clientes de esta manera. Por cierto que había una hoja de limpieza en el inodoro, estaba en blanco, por lo que significa que nunca nadie visitó para limpiar el inodoro desde la reina Victoria. Despide a los administrados y consigue personas que tengan habilidades ppl.

I never leave reviews, but this experience made me feel like i just wanted to leave without eating my overly expensive food. Bookshop is excellent. Cafe service is terrible. Was served a rock hard scone, then asked for it to be heated. I was told by the server that I'd have to wait until she finished serving the long queue of customers. I asked her how long heating it would take and said that we were in front of that queue (given I was collecting my order). With a heavy attitude, she heated the scones. She turned her back and made an audible rude comment about me. It was like I had asked her to do something completely beyond her role. I would never come here again. If you are in the area, visit the Bookshop but definitely stay clear of the cafe. You don't need to be treated like this.

We met up with our daughter here on Saturday just after lunch (it was almost exactly 2:30. The coffee shop wasn't busy and there were three staff on duty. Two of the tables, however, were literally piled high with cups and the detritus of previous guests where the tables hadn't been cleared and the empty cups etc. had been moved to the 'pile' by new customers so that they could sit at a table. I took two cans and two sandwiches to the counter to order two coffees and to pay. One of the staff appeared to be busy rearranging the cakes and another was (I think) actually working in cleaning the coffee machine. The third looked at me, ignored me and continued her idle chatter with her colleagues, The cake person looked and me, and similarly returned to her cakes (making them 'look pretty' - maybe selling some would have made her job easier). On two further occasions I was looked at and ignored with a "don't interrupt my conversation" look. After perhaps three or four minutes, and I learnt a lot about where the staff were going out to that evening, (and remember there was no-one else waiting) I gave up and we left to go next door. Appalling service - they demonstrably need a manger!

Always love a cafe in a Waterstones but would never go here again. The staff are disinterested and the toilets are so disgusting they are a health hazard. Broken doors, toilets and soiled stuff everywhere - only had a drink - was too disgusted to try the food in case that's a health hazard too. Great location so it's a real shame!! Avoid and find a better place to stop.

We normally love cafes associated with bookshops as they have a lovely vibe and there is also an opportunity to browse the book shelves. Unfortunately, this one proved an exception. The carrot cake was lovely but the coffees were just average. Tables were left uncleaned between customers. Most off-putting were the filthy toilets. Toilet paper was strewn all over the floor of the women's toilet and looked as though it had been in that state for much of the day. We won't be tempted to return.

Despite queuing for 10 minutes my Flat White was made with cold milk...I stood and watched the Batista heat the milk for 5 seconds...disappointed as the place overlooked Trafalgar Square and was a reasonable price.

The place to go for a ROCK HARD inedible scone ! Awful. Combined with weak tea .... a nightmare . Come on , you can do better than this Waterstones.

Justo enfrente de Trafalgar Square, se encuentra esta librería que tiene en su planta superior un café, que antes pertenecía a la cadena Costa. La idea es buena, pero el local suele estar bastante concurrido y circular por el mismo puede ser un poco caótico.

After visiting the Banqueting House in Whitehall, we were looking for a coffee stop before a theatre booking and, on a busy Saturday, many of the outlets were full. We suddenly spotted Waterstones and, knowing the very good cafe in the Portsmouth branch of the same bookstore, we made for the upstairs level. It was also very busy, but we found a space, the staff were welcoming and efficient and the coffee was good. Well worth considering if you are in the Trafalgar Square area.

Good wifi spot, but £2.60 for an "americano" that is so weak that it tastes more of water than coffee.

No longer Costa. Now “Cafe Waterstones” and has new environment which is nicer. Went at weekend and it had plenty of seating and nice coffee. Daughter had a hit chocolate which was good, no marshmallows or cream though which would have been preferable. Really enjoyed the capacino. Staff were friendly and funny. Was served by a lovely barista - didn’t get a name but she was pale and was Irish (?) and funny. All in all good time was had. Would recommend going for a drink there.

This coffee shop within the Trafalgar Square branch of Waterstones provides a nice place to relax and read. It seems to have been taken back under the bookshop's direct control at some stage so it's now branded as a 'W Cafe' and isn't a Costa unit any more. Staff were very friendly and helpful, there's plenty of seating and some power points to plug in a laptop or recharge your phone. My mint tea was good and came in a decent sized tea pot.

Staff cannot cope on a busy Saturday 15 mins to get served order forgotten and the horrible coffee was served in a paper cup ! Toilets out of order ..

I simply went shopping in this wonderful bookstore and had two staff people scurrying to obtain my books - walked out with five interesting books to keep me occupied for the rest of my trip! Love this place!

Great place to browse books, grab a sandwich and enjoy a nice coffee. Order got confused for each of us but was eventually all sortred out with smiles. Definately worth a visit.

One of the worst experiences anywhere so far. In the female toilet one pan was overflowing, the other very dirty. The male toilet also grim. Had to use as about to do a trip with no loos available. Disgusting.