Costa Coffee - Waterloo in Lambeth

Very clean and well maintained. Staff were super helpful. We are 2 non Londeners who didn't know where we were going. So much help from staff and the info boards. It was much easier than expected.

Waterloo Station is a wide, beautiful, and well-organized transport hub. The spacious design makes it easy to move around, and the big screens provide clear travel information. The underground connections are efficient, and the overall atmosphere is lively and convenient for travelers.

Not the perfect signage to locate the entrances. Its a large and busy station so you will need some time to properly orientage. Google's instructions were not always accurate.

Irish dancing at the station on St Patrick's day. Very entertaining

Waterloo Station and the London Subway or Tube system in general should be an example to other major cities as to how a transit system should be run. The process to pay is seamless, simply slide your credit card or contactless pay over the detector when you enter and again when you leave at your destination. As an American traveling to London for the first time I was very impressed with the ease of getting around the city!

Spacious station with plenty of shops

Central and clean train station, approximately 15 minutes walk from the London Ferris Wheel and 20 minutes from Big Ben.

Waterloo Station is one of London’s busiest railway hubs, located near the South Bank. Opened in 1848, it serves as a key transport link to southern England. The station features 24 platforms, a major underground interchange, and landmarks like the Victory Arch.

Plenty of clear signage in different locations so ita easy to find which platform your train leaves from in plenty of time. No platform crushes here unlike in Euston.

As a train station is great and you can find everything you might need for your travels ..but when it comes to staff they utterly rubbish.. SWR hires totally incompetent persons.. Most of them don't even understand English and the rest don't really know what they are doing there..trains aren't getting cleaned between travels and literally they smell and cleaning staff are more time on their phones rather than actually doing what they are paid to do..train drivers are getting to work whenever they feel like it and you get delays or cancellation due to incompetent personnel ..if you want to claim refund their page is not working..3rd world train company with 3rd world employees..rubbish

Great place to visit awesome experience

Very large station, super well signposted

Using this station for south western railway many times. I asked once for help because although I used my bank card in my departure station, the gates in Waterloo were not opening. I asked help and a collector came.Not only he did not assisted me, but also he directly asked me for my personal details without telling me why and he came up giving me a fine. All this caused me a delay to the appointment I had that day.When I made an appeal, they did not accept it, because their systems are unable to check that I indeed check in at my departure station. On their web page is hard to find the link for the fines and it took me too much time to find it. Do not ask for their assistance because you never know if they will ask you to pay an unfair fine. Very unhelpful and rude staff . Many delays and cancellations on trains. Needs improvement!!!

by far the best major station in london in terms of ease. I had to be here at 6 am for a train to the tank museum for tiger day last year. Shame the train there was such a mess

Needs more signage and friendlier Network Rail staff

Massive Station that connect Central London to the South West

London Waterloo Station is one of the busiest railway stations in the UK. It is also an ancient station opened in 1848. It is located on the south bank of central London, close to the Thames River, close to Westminster Bridge, the London Eye and Westminster Abbey. It is an important station in London and very busy.

Offers great connectivity to a lot of cities. I used the jubilee line and also the southwestern railway service. With the Oyster card, it seems quite easy to cover a lot of places with Zone 1 - 6 pass. Station can get crowded during peak hours but it’s very organised with large display boards. Close by to a lot of attractions like London Eye, West minister bridge, Big Ben, abbey etc. I choose to stay to this station for great connectivity.

Visitado de camino al teatro. El personal era tan feliz y acogedor. Dejaron sonriendo de sus bromas a todos los que servían. Buena taza de té, así como un buen servicio.

Impressive train station. It shows the might of the old british empire. Multiple levels. One for overground trains, other for undergoround trains. Plenty of shopping experiences and location in the heart of London. I would say that this might be the number 1 station in the city.

Incredibly rude staff that'll get you fined because they don't understand their own ticket systems.

Over the last 5 years there have been significant updates and improvements including the addition of new bars/ pubs (including a weatherspoons!) and restaurants. Also a good selection branded fast food, convenience stores and coffee shops. Lots of staff on hand to help and good variety of train services across the South West.

Smooth and easy navigation through

Experiencing the old fighting with the new in the architecture war.

I just use it to get to the Supermarkets in Feltham Feltham has got two Tescos, Lidl, Aldi and Asda within Walking Distance One Tesco the Bigger one is a short Bus Trip away

One of London's main train stations. Very large, crowded, but well organized. You can find pretty much everything you need here.

Asked members of the of staff best way to get home as my internet was down and usual station closed. He told another staff member I was being obnoxious because I explained I couldn’t look it up as my internet was down. They sent me in wrong direction. Twice. I tried to speak to someone else. In tears. They didn’t give a toss. Tried London Bridge. No train but at least the staff were helpful. This cock up lasted so long I missed last train. £50 can + underground. Why?! Why not just direct someone in the right direction? Absolute shambles. Somehow these staff members are being paid more than nurses? Make it make sense

Always busy . Good information boards . Lots of cafes and shops. A great buzz to the place .

Narrow entrance often a scramble

Great staff but in their own words, no idea what to do. Winds know about for three days, no backup plans. No extra staff and no recovery plan. No water for anyone, no where warm to wait and staff getting annoyed with management for abandoning them.

Easy access, no steps, there's a ramp from all platforms at Waterloo East Station

Chaotic. Staff busy talking to eachother or on their phones. Muserable place. Toilets still not completed. Over priced food. Untidy. Over filled bins. No real security.

Was outside Waterloo station, at bus stop. Did not go into Waterloo Station.

Unbeatable location to get around London, very close to London E and Big Ben

Efficient, well served but can get crowded if trains are delayed.

Staff was very helpful and happy to help. Easy to get lost in.

Easy to navigate, spacious and bright. One of my favourite stations in London. Access to many trains to south, south east and Surrey. Looks very good after the upgrade! Also, it has many shops, restaurants and Brewdog bar.

Exit directions are not well located.

A Historic Hub with Modern Amenities Waterloo Station, a beautiful historic landmark, remains a major transportation hub for trains heading south and southwest England. Recently renovated, the station now boasts improved signage, a wider range of retail outlets, and diverse food options. Formerly the departure point for Eurostar trains (now relocated to Paddington Station), Waterloo Station is conveniently located near the South Bank, London's cultural heart. Even after moving away, I always enjoy returning to this station. Don't miss the striking sculpture by Jamaican artist Basil Watson near Platform 18. Entitled the National Windrush Monument, it commemorates the thousands of Caribbean immigrants who arrived in Britain on the HMT Empire Windrush in 1948.

Waterloo is waterloo. Sometimes it is good, and sometimes you wish you were in hell get a break.

Horribly busy, hard to find which platform trains have changed to.

It's a station where you catch trains

One of the better run stations in London in terms of facilities, from this station, you can also get the escalator to Waterloo East for Southeastern trains. Can get really crowded during rush hour in the afternoon.

One of London'sn main railway and underground stations. Lots of retail and food outlets., even a couple of decent bars/pubs.

Good train station to go to for Westminster,the eye etc.☔

Iconic Station. Smack in the centre of London

Brilliant central station. Lovely toilets, massive M&S and a pret. Always meet under the big clock.

I love Waterloo station. It is huge. There is usually a busker singer. There's a public piano. There are now more shops like Sainsbury's in the 'Sidings' under platforms 20-24. There's usually something going on like ; 3D video demonstration just a couple of weeks ago. Also the most interesting people pass through Waterloo.

It feels like it can connect to anywhere in London. The station and the surrounding areas have got better and better over the years by adding more pubs and bars. I would choo choose this as a great day out. Avoid all the tube stations at rush hour in the morning like the plague though!

The size of the station does not affect its efficient organization. Lots of take away shops and restaurants.

Big station but not site of actual battle

Great train station, not was big and busy as Paddington. Good location to use as a travel hub to get into the centre of London Good options to eat like Baguette shop, Cornish pasty shop, snack bars, M&S and other shops like Fat Face upstairs. Some seating downstairs and toilet facilities.

Easy to get around, easy to find your platform, and easy to find tourist hotspots from this train station.

Watch out! You might get lost here... Attendants are available to help should incase. Extremely busy and very long walks involved here. Very picturesque and historical.

A very old station with beautiful original stonework and canopy comes in 2 Half's one half on the Charing x line and the other reached by escalator into the main station with shops and restaurants.

Busy but isn't it always, but well maintained and also you don't have to pay to use the toilets.

Waterloo Station is more than just a transportation hub, it's a piece of London's history. The station's iconic architecture and bustling atmosphere make it a must-visit for any traveler. One of the most memorable aspects of Waterloo Station is its connection to pop culture. The Pet Shop Boys' iconic music video for West End Girls was filmed here, capturing the station's unique ambiance and energy. The video's nostalgic feel perfectly complements the station's timeless charm. Beyond its cultural significance, Waterloo Station offers excellent transportation options. Whether you're heading to the West End, the South Bank, or beyond, Waterloo Station provides easy access to London's many attractions. The station's staff is friendly and helpful, ensuring a smooth and enjoyable journey. If you're visiting London, Waterloo Station is a must-see. Its historical significance, cultural connections, and convenient location make it a five-star experience.

It’s a very large extremely busy railway station

It's a busy train station - lots of concessions, shops and grumpy commuters.

Very busy and had the feel of being unorganised. The staff seem to not help and always walking around but many issues going on

Very, very busy. Our direct train was cancelled, and we had to get another train then transfer, so quite annoying. The staff we spoke to were very polite & helpful. For the amount if people in the station, it was pretty clean & tidy.

Lots of trains and people - to be expected I suppose

Great, modern, lots places to eat and drink

Busy busy, but good toilet facilities and loads of shops / restaurants

Good station! Very clean. Convenient to connect to most parts of London.

Not as busy as usual. Everything running smoothly

Crowded with lots of people waiting

Bustling and (obviously) well-connected railway terminus near the South Bank district of London, mainly serving rail lines out of London to the South and South West. Whereas it’s super-close to many attractions (you can walk over to places like Westminster or Covent Garden, for example), its direct links to Waterloo East Station, the Bakerloo, Jubilee, Northern, and Waterloo & City Underground lines make this an incredibly useful station and one of the busiest in London. As many others have said, the main bugbear of Waterloo is how busy it can get, especially at peak hours. The concourse is open and relatively easy to navigate, but the multitude of ways in and out, as well as the newly-opened ‘Sidings’ underneath the old Eurostar platforms, makes the station relatively hard to access compared to other London terminals, though this is mainly due to way it was built in the Nineteenth Century. The size of the station and sheer number of people will be overwhelming to many, but there are plenty of seats and nooks as well as a mezzanine level where you can escape to catch your beath or get your bearings. The station also feels cleaner and more looked-after than other terminals. Euston, Liverpool Street and Paddington, I’m looking at you scruffy so and sos. As is the case with London’s rail terminals, there are lots of services on offer at Waterloo, mostly Prets. Joking. Though there is a Pret (or two), you will have plenty of options when it comes to food and drink, as well as shopping for gifts and essentials. There are lots of bathrooms, and these are free to use, and they’re checked frequently. If you like your ‘SWAG’, there’s usually a company or two handing out freebies in the centre of the station, underneath the old clock. As mentioned above, check out the Sidings area for extra shopping and dining options, accessed by the stairs and elevators to the north of the station, near to the poignant Windrush memorial. The area of Waterloo itself is a bit grimy, and there are crime issues in the area (keep your phone out of sight). The locale is in need of some TLC, but it’s next on London’s list. Take it for what it is: a great way in, out, and around the city, and a well-appointed one at that. A functional and decent means to an end, not a destination.

A constant and welcome reminder of the defeat of Napoleon, the French Emperor, in 1815 by British and Prussian troops near the town of the same name.

One of London's major stations, it is mainly the departure and arrival station for trains running to and from London in the southwest direction. The history of the station can be traced back to the mid-19th century, but the entire current station was rebuilt in the 1920s. The name of the station "Waterloo" comes from the Waterloo Bridge next to it (but it must not be the classic Waterloo Bridge starring Vivien Leigh 😄). Compared with several other major stations in London such as King's Cross or Paddington Station, I feel that the overall structure and lines of the current Waterloo Station lack design and beauty. I feel that functionality is the dominant feature of this station, so among European Waterloo Station, the third episode of the Jason Bourne series filmed in the era of Waterloo Station, seems difficult to capture in the movie when visiting it in the real world. Even so, Waterloo Station still has some major attractions. points, including the Victory Arch, which was completed in the 1920s to commemorate World War I, and the wall clock, which is known as the most romantic meeting point in London (UK?). But of course, why does this wall clock have so many romantic stories? Is there anything else? There are no similar meeting points at major stations, leaving it up to the visitor to consider.

My first experienced at this station was so straightforward, uncomplicated. The station is very clean and direction signs are very clear, you won’t get lost. Staffs are everywhere for assistance and there are few additional desk informations to ask from. The platforms are very organise, timetables are accurate and updated. Lots of shops to choose from while waiting. I am giving a 5 star as what I had experienced today, staffs were very polite and helpful beyond what I had inquired of. Also, the exceptional smoothest train entrance I have ever been.

Great connections. Plenty of details and Information. Plenty of staff too in case you’re needing assistance. Just don’t turn off the escalator when you see people are still on them!

Clever name! Waterloo. If you think about it it spells something funny. Whoever thought of this name is a very funny man. Or woman.

Best London railway terminal, without a doubt

Escalators have been broken all year

Very helpful staff, clean train and station

Medium sized train station that's simply laid out. Filming location of Bourne Ultimatum, so everyone be sure to tie your shoes

Although this place is always busy, my train was on time, and I didn't experience any delays

It's been refurbished since we last went seems better there's a new area downstairs with a pub and toilets plus other shops much better I think

It's a nice station and easy access from the tube train

Surprisingly a good station. Very well kept, staff are helpful and well laid out.

It was my first visit for some time and I was struck by the number of different takeaway eateries for passengers..

Serving a number of lines, this is a cavernous area of passages and escalators. Also the location of the shuttle Waterloo and City line running to Bank only. Mainline trains are in continual movement and there are few gaps in the various arrivals and departures. At the raised level the original entrance arch for the Brighton and South Coast Railway can still be viewed, though partly covered by later construction of the cafe floor.

Mainline train station so pretty unremarkable but it was clean and all info boards were working and announcements were frequent and audible

London Waterloo Station, one of the busiest railway terminals in the UK, is a bustling hub of activity that offers both convenience and a touch of history. The station’s size and central location make it a crucial gateway to the south and southwest of England, connecting millions of passengers annually to destinations ranging from suburban London to coastal cities like Portsmouth and Bournemouth. Waterloo is exceptionally well-connected, with numerous trains departing every few minutes, including frequent services to popular destinations like Surrey, Hampshire, and beyond. The station is also directly connected to the London Underground, with the Jubilee, Northern, Bakerloo, and Waterloo & City lines all available on-site. This makes commuting or traveling across London seamless. The station offers a wide range of amenities. There are plenty of shops, cafes, and restaurants, including well-known brands and smaller outlets. Whether you need a quick coffee, a meal, or some last-minute shopping, Waterloo has you covered. There are also ticket machines, information desks, and ample seating areas to make your journey smoother. While modern in many respects, Waterloo retains some historical charm, particularly in its grand concourse and the iconic clock, a popular meeting point. The station has a sense of history that contrasts nicely with its modern amenities. As one of the busiest stations in the UK, Waterloo can be incredibly crowded, particularly during rush hours. The sheer number of people can make the station feel overwhelming, and it might be challenging to navigate quickly if you're in a hurry. While the station is generally well-signposted, its size can make navigation tricky for first-time visitors or those unfamiliar with its layout. The multiple exits and different platforms can be confusing, especially during peak times when crowds are heavy.Although the station is generally clean, the high footfall means that some areas can become cluttered or dirty at busy times. Restroom facilities, while available, sometimes require better maintenance to match the high standards of the rest of the station.Overall, It’s efficient, well-equipped, and historically significant, but the experience can be dampened by the crowds and occasional navigation challenges. However, its pros, particularly the excellent connectivity and facilities, make it a crucial and mostly positive part of any traveler's journey through London.

Pretty large as train stations go with a lot of shops, places to eat, and other facilities. Easy access to the underground.

Empty during a pandemic but rammo when not.

Good transfer to the other underground lines

Waterloo Station is one of London's busiest and most iconic transport hubs. On a typical day, it’s a bustling center of activity, with commuters, tourists, and travelers flowing through constantly. The station’s layout is generally easy to navigate, with clear signage, a variety of shops, and access to multiple underground lines. However, its sheer size and foot traffic can feel overwhelming during peak hours, especially when trains are delayed or there are service disruptions. Cleanliness is decent considering the volume of people passing through daily. Staff do a commendable job keeping the station relatively tidy, although certain areas can still feel crowded and cluttered during rush hours. Ongoing improvements, including upgrades to facilities and platforms, suggest a focus on enhancing the experience for travelers in the long run. When trains are running on time, Waterloo offers a relatively smooth travel experience, but delays are common during peak hours, which can make the station feel chaotic. Overall, while it remains a key transport hub with plenty of amenities, Waterloo Station could benefit from better crowd management and more consistent train services.

Terminal station for the Southwestern Railway. The old imperial station has its own charisma. I liked the original architecture. The station is well-placed to visit the London Eye. City of Westminster is not far awayy.

Very big train station, very helpful railway staff

It's crowded, but I love it. There are many good girls😜

Very large and complete station, you can go anywhere from it. It also has many shops and restaurants that meet any need. There are many station staff ready to help with information.

London Waterloo Station is one of the city's major transport hubs, situated in the heart of London. As the largest railway station in the UK by terminal platforms, it connects London to various destinations across the South East of England and beyond. Known for its distinctive architecture and bustling atmosphere, Waterloo serves as a key gateway for commuters and travellers, offering a range of services including trains, buses, and local amenities. Its central location makes it a convenient and vital part of London's transportation network.

A very busy station but plenty of seating. Head down to the Sidings to escape the business and you'll find free toilets as well as spacious seating area and a piano that seemed really popular when we were waiting for our trains. There is a lack of bins though.

One of the busiest stations in the city! Iconic!!

Despite a delayed train, the staff were polite and helpful, despite not knowing the answers, they pointed out customer services

Everything running smoothly there, many places to buy food or drink, for a long train journey. Toilets there. Only problem was the staff were unhelpful when you ask what platform, the train will be leaving from.

Great train experience but one of the employees stole my AirPods (I have their adress if you want it)

Busy! Everything you would need for travel available - at a price!