Costa Coffee - Waterloo in Lambeth

Big station but not site of actual battle

Easy to get around, easy to find your platform, and easy to find tourist hotspots from this train station.

Great train station, not was big and busy as Paddington. Good location to use as a travel hub to get into the centre of London Good options to eat like Baguette shop, Cornish pasty shop, snack bars, M&S and other shops like Fat Face upstairs. Some seating downstairs and toilet facilities.

Watch out! You might get lost here... Attendants are available to help should incase. Extremely busy and very long walks involved here. Very picturesque and historical.

A very old station with beautiful original stonework and canopy comes in 2 Half's one half on the Charing x line and the other reached by escalator into the main station with shops and restaurants.

Busy but isn't it always, but well maintained and also you don't have to pay to use the toilets.

It’s a very large extremely busy railway station

Very busy and had the feel of being unorganised. The staff seem to not help and always walking around but many issues going on

It's a busy train station - lots of concessions, shops and grumpy commuters.

Very, very busy. Our direct train was cancelled, and we had to get another train then transfer, so quite annoying. The staff we spoke to were very polite & helpful. For the amount if people in the station, it was pretty clean & tidy.

Waterloo Station is more than just a transportation hub, it's a piece of London's history. The station's iconic architecture and bustling atmosphere make it a must-visit for any traveler. One of the most memorable aspects of Waterloo Station is its connection to pop culture. The Pet Shop Boys' iconic music video for West End Girls was filmed here, capturing the station's unique ambiance and energy. The video's nostalgic feel perfectly complements the station's timeless charm. Beyond its cultural significance, Waterloo Station offers excellent transportation options. Whether you're heading to the West End, the South Bank, or beyond, Waterloo Station provides easy access to London's many attractions. The station's staff is friendly and helpful, ensuring a smooth and enjoyable journey. If you're visiting London, Waterloo Station is a must-see. Its historical significance, cultural connections, and convenient location make it a five-star experience.

Lots of trains and people - to be expected I suppose

Great, modern, lots places to eat and drink

Good station! Very clean. Convenient to connect to most parts of London.

Busy busy, but good toilet facilities and loads of shops / restaurants

Crowded with lots of people waiting

Not as busy as usual. Everything running smoothly

Bustling and (obviously) well-connected railway terminus near the South Bank district of London, mainly serving rail lines out of London to the South and South West. Whereas it’s super-close to many attractions (you can walk over to places like Westminster or Covent Garden, for example), its direct links to Waterloo East Station, the Bakerloo, Jubilee, Northern, and Waterloo & City Underground lines make this an incredibly useful station and one of the busiest in London. As many others have said, the main bugbear of Waterloo is how busy it can get, especially at peak hours. The concourse is open and relatively easy to navigate, but the multitude of ways in and out, as well as the newly-opened ‘Sidings’ underneath the old Eurostar platforms, makes the station relatively hard to access compared to other London terminals, though this is mainly due to way it was built in the Nineteenth Century. The size of the station and sheer number of people will be overwhelming to many, but there are plenty of seats and nooks as well as a mezzanine level where you can escape to catch your beath or get your bearings. The station also feels cleaner and more looked-after than other terminals. Euston, Liverpool Street and Paddington, I’m looking at you scruffy so and sos. As is the case with London’s rail terminals, there are lots of services on offer at Waterloo, mostly Prets. Joking. Though there is a Pret (or two), you will have plenty of options when it comes to food and drink, as well as shopping for gifts and essentials. There are lots of bathrooms, and these are free to use, and they’re checked frequently. If you like your ‘SWAG’, there’s usually a company or two handing out freebies in the centre of the station, underneath the old clock. As mentioned above, check out the Sidings area for extra shopping and dining options, accessed by the stairs and elevators to the north of the station, near to the poignant Windrush memorial. The area of Waterloo itself is a bit grimy, and there are crime issues in the area (keep your phone out of sight). The locale is in need of some TLC, but it’s next on London’s list. Take it for what it is: a great way in, out, and around the city, and a well-appointed one at that. A functional and decent means to an end, not a destination.

A constant and welcome reminder of the defeat of Napoleon, the French Emperor, in 1815 by British and Prussian troops near the town of the same name.

One of London's major stations, it is mainly the departure and arrival station for trains running to and from London in the southwest direction. The history of the station can be traced back to the mid-19th century, but the entire current station was rebuilt in the 1920s. The name of the station "Waterloo" comes from the Waterloo Bridge next to it (but it must not be the classic Waterloo Bridge starring Vivien Leigh 😄). Compared with several other major stations in London such as King's Cross or Paddington Station, I feel that the overall structure and lines of the current Waterloo Station lack design and beauty. I feel that functionality is the dominant feature of this station, so among European Waterloo Station, the third episode of the Jason Bourne series filmed in the era of Waterloo Station, seems difficult to capture in the movie when visiting it in the real world. Even so, Waterloo Station still has some major attractions. points, including the Victory Arch, which was completed in the 1920s to commemorate World War I, and the wall clock, which is known as the most romantic meeting point in London (UK?). But of course, why does this wall clock have so many romantic stories? Is there anything else? There are no similar meeting points at major stations, leaving it up to the visitor to consider.

Great connections. Plenty of details and Information. Plenty of staff too in case you’re needing assistance. Just don’t turn off the escalator when you see people are still on them!

My first experienced at this station was so straightforward, uncomplicated. The station is very clean and direction signs are very clear, you won’t get lost. Staffs are everywhere for assistance and there are few additional desk informations to ask from. The platforms are very organise, timetables are accurate and updated. Lots of shops to choose from while waiting. I am giving a 5 star as what I had experienced today, staffs were very polite and helpful beyond what I had inquired of. Also, the exceptional smoothest train entrance I have ever been.

Clever name! Waterloo. If you think about it it spells something funny. Whoever thought of this name is a very funny man. Or woman.

Best London railway terminal, without a doubt

Escalators have been broken all year

Very helpful staff, clean train and station

Medium sized train station that's simply laid out. Filming location of Bourne Ultimatum, so everyone be sure to tie your shoes

Although this place is always busy, my train was on time, and I didn't experience any delays

It's been refurbished since we last went seems better there's a new area downstairs with a pub and toilets plus other shops much better I think

It's a nice station and easy access from the tube train

Surprisingly a good station. Very well kept, staff are helpful and well laid out.

It was my first visit for some time and I was struck by the number of different takeaway eateries for passengers..

Serving a number of lines, this is a cavernous area of passages and escalators. Also the location of the shuttle Waterloo and City line running to Bank only. Mainline trains are in continual movement and there are few gaps in the various arrivals and departures. At the raised level the original entrance arch for the Brighton and South Coast Railway can still be viewed, though partly covered by later construction of the cafe floor.

Pretty large as train stations go with a lot of shops, places to eat, and other facilities. Easy access to the underground.

London Waterloo Station, one of the busiest railway terminals in the UK, is a bustling hub of activity that offers both convenience and a touch of history. The station’s size and central location make it a crucial gateway to the south and southwest of England, connecting millions of passengers annually to destinations ranging from suburban London to coastal cities like Portsmouth and Bournemouth. Waterloo is exceptionally well-connected, with numerous trains departing every few minutes, including frequent services to popular destinations like Surrey, Hampshire, and beyond. The station is also directly connected to the London Underground, with the Jubilee, Northern, Bakerloo, and Waterloo & City lines all available on-site. This makes commuting or traveling across London seamless. The station offers a wide range of amenities. There are plenty of shops, cafes, and restaurants, including well-known brands and smaller outlets. Whether you need a quick coffee, a meal, or some last-minute shopping, Waterloo has you covered. There are also ticket machines, information desks, and ample seating areas to make your journey smoother. While modern in many respects, Waterloo retains some historical charm, particularly in its grand concourse and the iconic clock, a popular meeting point. The station has a sense of history that contrasts nicely with its modern amenities. As one of the busiest stations in the UK, Waterloo can be incredibly crowded, particularly during rush hours. The sheer number of people can make the station feel overwhelming, and it might be challenging to navigate quickly if you're in a hurry. While the station is generally well-signposted, its size can make navigation tricky for first-time visitors or those unfamiliar with its layout. The multiple exits and different platforms can be confusing, especially during peak times when crowds are heavy.Although the station is generally clean, the high footfall means that some areas can become cluttered or dirty at busy times. Restroom facilities, while available, sometimes require better maintenance to match the high standards of the rest of the station.Overall, It’s efficient, well-equipped, and historically significant, but the experience can be dampened by the crowds and occasional navigation challenges. However, its pros, particularly the excellent connectivity and facilities, make it a crucial and mostly positive part of any traveler's journey through London.

Mainline train station so pretty unremarkable but it was clean and all info boards were working and announcements were frequent and audible

Empty during a pandemic but rammo when not.

Good transfer to the other underground lines

As a train station is great and you can find everything you might need for your travels ..but when it comes to stuff they utterly rubbish.. SWR hires totally incompetent persons.. Most of them don't even understand English and the rest don't really know what they are doing there..trains aren't getting cleaned between travels and literally they smell and cleaning stuff are more time on their phones rather than actually doing what they are paid to do..train drivers are getting to work whenever they feel like it and you get delays or cancellation due to incompetent personnel ..if you want to claim refund their page is not working..3rd world train company with 3rd world employees..rubbish

Waterloo Station is one of London's busiest and most iconic transport hubs. On a typical day, it’s a bustling center of activity, with commuters, tourists, and travelers flowing through constantly. The station’s layout is generally easy to navigate, with clear signage, a variety of shops, and access to multiple underground lines. However, its sheer size and foot traffic can feel overwhelming during peak hours, especially when trains are delayed or there are service disruptions. Cleanliness is decent considering the volume of people passing through daily. Staff do a commendable job keeping the station relatively tidy, although certain areas can still feel crowded and cluttered during rush hours. Ongoing improvements, including upgrades to facilities and platforms, suggest a focus on enhancing the experience for travelers in the long run. When trains are running on time, Waterloo offers a relatively smooth travel experience, but delays are common during peak hours, which can make the station feel chaotic. Overall, while it remains a key transport hub with plenty of amenities, Waterloo Station could benefit from better crowd management and more consistent train services.

Terminal station for the Southwestern Railway. The old imperial station has its own charisma. I liked the original architecture. The station is well-placed to visit the London Eye. City of Westminster is not far awayy.

Very big train station, very helpful railway staff

It's crowded, but I love it. There are many good girls😜

Very large and complete station, you can go anywhere from it. It also has many shops and restaurants that meet any need. There are many station staff ready to help with information.

London Waterloo Station is one of the city's major transport hubs, situated in the heart of London. As the largest railway station in the UK by terminal platforms, it connects London to various destinations across the South East of England and beyond. Known for its distinctive architecture and bustling atmosphere, Waterloo serves as a key gateway for commuters and travellers, offering a range of services including trains, buses, and local amenities. Its central location makes it a convenient and vital part of London's transportation network.

One of the busiest stations in the city! Iconic!!

A very busy station but plenty of seating. Head down to the Sidings to escape the business and you'll find free toilets as well as spacious seating area and a piano that seemed really popular when we were waiting for our trains. There is a lack of bins though.

Despite a delayed train, the staff were polite and helpful, despite not knowing the answers, they pointed out customer services

Everything running smoothly there, many places to buy food or drink, for a long train journey. Toilets there. Only problem was the staff were unhelpful when you ask what platform, the train will be leaving from.

Great train experience but one of the employees stole my AirPods (I have their adress if you want it)

Busy! Everything you would need for travel available - at a price!

Well organized station, I used it a few times in London and found myself without getting lost. You can find your way through Google.

There was still two trains left but a man wouldn’t let us board them because the station was closed apparently… he refused to admit there were still trains despite us seeing two trains on the board still. Two young girls had to travel home at night because he wouldn’t let us through. I hope this review will result in people being told that if there are still trains running that paying customers should be allowed to board them.

Even though its one of the busiest trains stations in London, it kept clean and tidy as well as the trains.

Toilets were disgusting apart from that, railway staff were kind and helpful

A large, convenient train station. Many train routes... Many cafes, shops... But there are always many people

Quite efficient, clear instructions, and friendly staff👍

Great station lots of cafes and food vendors with good lift access and wheelchair accessibility

Waterloo Station, where we arrived for our Portmouth day trip. It's crowded and hectic, but light bread and coffee at Pret The toilets are far away from platforms 1-3. I just ran and boarded the train...

Clean, bright & a lot of improvement since the last 10 years I had been here. One of the main transportation point in UK so it worths refurbishing & extending. Like the South Western Train🚝🚂 to Portsmouth & Southsea😍

A very confusing for tourists as the pick up and drop off locations differ from regular taxis to Ubers...unless you are taking the underground or the bus.

Excellent for travel in or out of London. Very friendly and professional staff to assist with your queries. Check arrival and departure boards for times and in case of delays

Quite a big station hub with transport links from national rail to the underground. Jubilee and Northern lines. Be prepared for a bit of a hike if you are transferring between tube lines. There is a moving floor between Northern and Jubilee and there are passenger lifts between platform and ticket hall. There is more to the station than that but these are the bits I used.

You have various connections to great london City

Busy place but a central point for transportation. I can easily found my train. Place was busy but clean and staff was helpful.

Great place to sit and people whilst waiting to catch my train. Nice and cleab, nice clear info boards

The station is large and well organized. It is full of services that help us a lot. From coffee shops to restaurants and small grocery stores. The most important thing for us is the friendliness of the staff. And then it was 5*. They always gave us useful information, one of which made a difference in our travels. There is no need to buy an oister card. Using a credit card we pay the same price for tickets and avoid the £7 card fee. For us it was perfect.

Train on time. What more could you want? Maybe some effective aircon!

There are always cancelations within Waterloo with the likes of South West Trains. Many areas have been closed since COVID and they are yet to allow people to use a Freedom Pass before 9.30am. Downstairs that is controlled by TFL is fine but the service managed by Waterloo staff really does need some improvement as they are yet to really understand those with hidden disabilities.

Lovley train station nice stores, Unfortunalty it is let down by the train ticket staff very rude and not helpful at all. I would 1 star but the rest of the station saved them

The station was very busy and the toilet were a nightmare outside the station and not all working you will have to queue up

By Far The Worst Staff Ever, Having A Go At Me Just Bc I'm A Trainspotting And I Film Trains, Trying To Take My Phone Off Me Illegally, Telling Me That Filming Is Illegal When Trying To Steal My Phone Is Illegal, They Rlly Need To Stop Getting BTP On Trainspotters, PHOTOGRAPHY IS NOT A CRIME

Favorite London train station with its heritage and preserved stoneware

It was a nice place to walk around.

iconic train station, well organised and good tube access. a shame about the portable toilets

A good Train 🚆 Station with quality service personal and good facilities

Must visit place during London trip

A railway station that can get very busy at rush hour

Can't wait until the inside toilets open again and they move the taxi rank back to where it was

Easy to get around. Lots of people available to help

The station is fine. Brewdog is brilliant. The temporary toilets are appalling. Man at mobility assistance is a star. Listened for half an hour to him helping people with all kinds of queries wish I had got his name.

It's a station, with trains that run if you're lucky. What more is there to say

Busy as always! A great junction for most starts outside of central London

Toilet facilities are very poor

Huge historic London train station. Busy but with lots of helpful staff and a large ticket office. Cafes and shops help bide the time as needed until train arrives.

Not good no facilities non coopreative staff.

I think it is a brilliant place, just like a lot of train stations in London

A large station with good transport links out of London. It can be a bit confusing as there is also Waterloo east station inside. The new part of platforms can be confusing to find if you have not been.

One of London's legendary stations with beautiful architecture, and the ideal starting point for tourists to discover London on foot.

It's onw of UKs best railway station

Busy busy, busy, with people comminv and going.

Very large establishment for trains and underground services. Many entrances from all the surrounding roads. The key station to central London when visiting London eye , Big Ben, Westminster Bridge, St Thomas's Hospital,Evelina Hospital for children, Graffiti tunnel ,Marriot Hotel ect. All attractions within 5-10 minutes walk. Very freindly station staff to guide if needed. Many bus routes pass by the station. Wash rooms and fresh food stalls available inside the station ( M and S foods, Krispy Kreme doughnuts ect) .

Good, traditional train station

Crowded but expected. Not enough lifts for underground passengers. Staff seemed uninterested when asked for assistance with luggage due to medical concerns

very busy station but well structured and managed

Well, the stopped and I got off and when I returned, I got on another train. Quite the experience.

Busy station 🚉 but a nice McDonald's

My experience at London waterloo train station was good because there were signs everywhere telling where to go and there was also a frequent amount of trains coming to the station and out They could improve the station with more staff available and them being more polite.

Absolutely abysmal staff, had an expensive item drop on the track and they told me they could get it during the night when the station was quiet and to come back the next day. The next day it was still there with no train there and the platform staff told me to go to information, the information desk told me to go to the station reception who then told me to go back to another information desk. Who I was met but the rudest man on his phone who told me he can’t do anything and I needed to go to the platform staff. He then proceeded to go back on his phone and not help anyone. No one cares or even wanted to help. If they can’t do it just say. But no let’s waste someone’s time and be utterly rude about it. Update: a week later the item had disappeared so I went to lost and found ( which is a mission to find) only to be told it wasn’t there and never would be as no one is allowed on the tracks. What a joke the staff are terrible no one knows what they are doing and don’t care about anyone!

If your staff decides to have a staff meeting on platform 10 where people step off the train right by the doors, then I think you’ve got a lot to learn still