Costa Coffee - Twydall in Medway

Brilliantly run Costa, VERY friendly VERY helpful, being disabled they are brilliant 👏, Akshada Kapse I don't know what you are on about, I think you must have been in the hardware shop Costa is on the corner and dosent match your descriptions, maybe you was buying a hammer. Have another try, by the bus stop

Worst experience Not at all helpfull staff 👎👎👎

Toast is never done both sides orvtoastbis like a large crouton if it is due to merrychef inadequacy to do it properly. Staff always polite pleasant and helpful. Basic furniture with wooden seats could be improved with more chairs that have seat pads.

Very pleasant place to pop in for refreshments with my service users. I like the disabled access throughout and that you can choose to sit outside too. Staff are kind and patient with my service users too.

Nice store, friendly and helpful staff.

Good service with friendly staff.

the order never arrived, I recieved a text message from the driver, the msg stated i had not answered my phone so the order had been left outside. i was at my front dooir for a good 10 minutes and noone camew near my address so i dont know where the

The vanilla latte did not have vanilla and paid extra for this

frappé was like drinking milk, no taste.

Missing two chocolate muffins Order placed around 08.05 and delivered at 09.34!!

Great staff, all very friendly and welcoming

Always guarantee quality and service at Costa. I find Twydall Costa is always very friendly service.

I’m don’t understand why this store is the only store that does not heat the food?

The delivery driver rang my telephone as he arrived out our premises to let me know he was outside. I went to our front door and he pulled up and refused to get out of the car. He hung my order out of the driver's window saying I had to come and get it from him. He did this despite seeing that I was a disabled person who can barely walk. All other drivers normally get out of their vehicles and come to our door and are very polite. This driver was rude with a very bad attitude. Suggest he undertakes a course in customer service or at least basic politeness.

No vanilla in the lattes - I paid extra for this too

I can’t fault the staff or the drinks, but if you shut at 6 o’clock why are you cleaning the coffee machine at 5-20 and can’t get a drink unless you wait around for 5 or 10 minutes. It’s not a one off it’s happened to me 3 or 4 times

The latte was the wrong size.. should have been a large, received a medium

Not great. Missing items from my order.

We just popped in for drinks when we visited Twydall for something else. I was tempted by the hot milkshake - white chocolate and strawberry. I'm not too old to try new things! However, some things haven't been done before for good reason! Costa Coffee makes a great coffee, but a warm milkshake doesn't compute for me. The service is very friendly and it's clean and airy with comfy seating. Actually, it's surprisingly nice in Costa, Twydall. It's not a go-to destination, but great place to go if you happen to be in the area.

Peach ice tea was put in the same bag as a hot drink so it wasn’t even cold when it got here and then it just tasted like cold tea, there was no peach taste.

It must be good if you walk in and they have already started making your drink. A nice team there

This is, by far, the best Costa we've been to. The staff are always friendly and welcoming, always made to feel special when we go in there. Love these guys loads they always brighten up my week.

Staff talking too there friend as serving us . Got order wrong and it was so echoey in there hard to have a conversation without raising your voice that adds to the volume in the room . It's OK for a quick drink.

Been to many Costa's. This one is tops for great staff and nice seating layout. Well worth visiting even if you don't have a need to be in Twydall. 😊☕🥪🍰👍

Very good.Good helpful staff. Thank you.

the barista that served me today abosolutly made my day, i came in this afternoon not in the best head space and the girl serving (dark hair and tattoos) cheered me up and made sure i was comfortable and had everything i needed. i couldn’t thank her enough i wish i got her name. i hope she sees this review so she knows how lovely she is 💕

Driver not sure where to deliver, couldn't see the person waiting at the front door.

Staff were very friendly and polite. Coffee obviously always good 😊

Food arrived cold, drinks cold and spilt plus took over an hour and a half to deliver since ordering.

Order missing items, cheese and ham toastie was cold

Frappe was nice but didn't recive my Pizza Wrap as they didn't have them. Was told to claim a refund.

Very disappointed with the fact I ordered a cappuccino but received a flat white instead.

Great coffee, sometimes arrives a little cold, but more than happy due to the great taste.

No straws with order and No cream on frappes

Hardly any food left at 11.30 in the morning because they had uber deliverys

Wasn’t very impressed with my order, what we received was delicious but was missing one item and instead of replacing it they just wrote only 1 sorry! Just feel like there could of been a call or a similar swap made instead of my having to share an already small bap with my husband.

I paid for eat in to eat my subway salad and paid £7 FOR ONE COFFEE and this man had the AUDACITY to come up to me to tell me i can’t eat my SUBWAY SALAD after i had been STARVING the WHOLE DAY so where is the policy saying i can’t eat my SUBWAY SALAD!!!!!

Friendly staff. Very enjoyable experience. I'm sure the food is great, but just had drinks this time.

Very efficient staff, coffee up to standard. Cakes nice but a little expensive

Ordered a drink without coffee and it came with coffee so has gone in the bin. 2nd time this has happened. Absolutely disgusting. Won’t be ordering again

Only delivered one of two bacon rolls... Not unusual for Costa to mess up in Medway. Very tiring.

Hit and miss, depending on who is working on the day, they have only 3 baristas capable of making coffee correctly.

Can't go wrong with a Costa coffee. Just lacks atmosphere because of its location.

Me and my sister really enjoy coming to costa in Twydall with our children. Jamie and Caz provide an excellent service and very friendly. Always clean and drinks served very quickly and taste great. Also great atmosphere and staff always smiling. Thank you 😊 👍🏻

Everything was cold and my refund was no where near enough to compensate

Excellent!! Warm toastie, hot drink! Everything we ordered and all very tasty!! Will be ordering again.

Cappuccino was not frothy at all was just like a white coffee with chocolate dusting on top!

Cake was stale. Ordered flake and marshmallow for drinks which was missing from the order.

Not happy that the coffee shop did not write on the cups what we ordered. My friend has sever allergy to milk and it was not even written which cup had normal milk and which cup had alternative milk. Not good …

Nice friendly staff, quick service.

Latte was awful, flat and cold!

Food was cold and stale took too long

Absolutely disgusted with the Cappuccino, I ordered a medium Cappuccino and the cup was less than half filled with liquid. Also the latte was not to the usual standard.

Experienced a slight overcharge on a previous visit & on my return this was sorted out very satisfactorily.

Pleasant staff. Good options. Interior a little worn but an enjoyable experience.

No straws supplied with drinks!!!

Went for a coffee and cake after a funeral, the staff were superb, coping with 11 people they made it look easy.

The order was okay but the toastie was very burnt on the top so I could only eat half of it. Happy to provide a photo for reference If you’d like. The drinks were fine though!

Always good but please don’t put hot and cold drinks in the same bag! :)

Very disappointed with the standard of the coffee. I ordered a cappuccino but got a flat white instead. Also the latte that was ordered was disgusting and not to the usual high standards.

over half of our order was missing!! ordered 3 drinks and 3 cookies, only 2 drinks arrived

Very clean no dirty tables when we walked in not like some that we have been to. We did notice its getting more expensive unfortunately.

Nice and cosy with very friendly staff

Girls.r lovely, quick and easy from start to finish

Happy that finally found my address without problems

The coffees have not been delivered

Really impressed, excellent staff, very clean.

Forgot my sugar again! Coffee not hot AGAIN.

Always love a Costa but tried to do a click and collect (and was allowed to on the app) for a local Costa only to be told when I got there that they don't do click and collect 🙈 ...why allow it on the app, hence I took a star rating off but NOT for the coffee 😋

The twydall store was very welcoming with friendly service, dinning area and toilets were very clean.

Ordered a Large Latte, medium Cappuccino and a medium Mocha, received 2 large Lattes and a medium Mocha.

Great Costa Coffee shop in Twydall shopping precinct. Go get an cup of your favourite with an excellent arty top created by Beau. BRILLIANT!!! Keep it up guys. Dazza n Tim two regular visitors.

It's Costa, a bit pricey but great coffee

It was late and had items missing, a totally wrong product from a different shop and I was still charged. No answer when I tried calling them too.

My iced latte is just not to the standard I know my food was hard and cold im not impressed considering I used to go there all the time 🤢

I had half a cup of coffee was only filled half way so as it was a flat white was not good

Pathetic guy turns up with coffee all spilt over the inside of his car. He can't even explain what happened as he cant speak English he then proceeds to try and explain via a translator on his phone what a waste of time I then go to your complaints section you say you will refund my money but only the cost of the coffee not the full price, what a con.

First time useing this branch,ordered a delivery of a sandwich and a flat white,both were hot when arrived and was delivered quickly,made a refreshing change and i will be useing this branch from now on,even tho i have another closer to me,this branch seems to be organised..

Staff were lovely. Really enjoyed the hot chocolate and delicious Lemon muffin. Would definitely go again

Did not have the sandwich i ordered but made contact about a refund. Thank you.

delivered everything ordered. Quick and was all lovely

Amazing hot chocolates especially the white one

Great friendly barista Beau Glancey and Kelli Fouisher. Very funny, comical and great coffees. Thanks guys!

Very good staff and excellent manager

It arrived promptly and was lovely and hot

Excellent as always from Twydall...

Costa Coffee at Twydall Shops is a clean, cosy, friendly and well run coffee house. The coffee house is bright, open and welcoming. An ideal place for a light lunch, snack or just a refreshing coffee.

Great little hamlet! Friendly staff. Not always as fast as you would like and some days later of staff but overall worth giving it a go.

Delicious. Always good quality from this Costa.

Sausage bap was too hard to bite into and wasn’t enjoyable to eat

Lovely, not overly crowded, plenty of space. Nice and clean. Friendly helpful service, and of course great coffee. Really enjoyed the visit and able to sit and chat with my daughter and her new girlfriend.

I ordered two sausage baps . Received a phone call telling me they had no sausage baps,and would bacon be okay,so I said yes .But they only sent one and billed me for two .

Terrible service, dopey boy working was slower than a sloth Girls were busy cleaning and doing home deliveries

Good, only thing is that my toastie was few seconds away from literally being completely burnt.

How do you drink a ice drink without a straw?

Very friendly staff. Covid efficient.

Didn't have the bacon rolls that had been charged for

My sandwich has not been delivered!!

Bread was hard and over toasted.

The food wasn’t late. The food didn’t even turn up. I am trying to get a full refund