Costa Coffee Thetford Drive Thru in Breckland

Advertised on Google Maps and the door of the branch as open until 1830 on Sundays. Decided to walk there (30 mins) to cut out an unnecessary car journey, only to find the door being locked at 1758. Drive-thru apparently still open until 1830... but the staff member refused to serve us via that route because we weren't in a car 🤦‍♂️. I'm sure there are rules & regs that prevented them from showing any flexibility, but customer service aside, this is not a good look from a sustainability angle.

Ice coffee x2 hazelnut and a vanilla lovely.

Staff and service was very good.but couldn't get my sweet treat as couldn't download app

Hidden at the back of the retail park and with its own, dedicated car park. I wouldnt have known it was the apart from the big signs, east to follow though and there is a back way out of the retail park near to Costa. Quick service, it wasnt busy but they said they stirred my drink and it settled ... never seen it settle that quick before! Nice amount of outdoor seating.

Sometimes they've had no cream only once with the cream or lrg straws.Not the staffs fault there was an issue with the lrg straws and choking but back now.Staff are lovely and poor things they often have trouble with the scanner working and not adding points. New scanner now which is great.Price increases again little while back over £10 for 2 frappes now but price increases everywhere. Give this Costa and staff a reward they work hard

Staff were lovely and service was quick!

Nicer laid out newer style Costa. Good seating and a few plug points. Not happy at total lack of vegan savoury food options , which seems to be random accross all Costas, as a brand they have the excellent Bosh range, but seem to be stocked sporadically with stores like Cromer almost in denial they even exist. This is a flippin credible Global Brand, so act like it please Coca Cola

Decent place with a nice atmosphere and air conditioning 👌 however the carpark was absolutely full off litter and really diminished the tone of the place.....

Used the drive thru. Past experience has been good but the last 3 times have bee poor, waiting 10 minutes at the speaker, then a further 10 for my drink at the window. I could see inside the store and It wasn't busy, 1 customer already seated so was a little disappointed

All good. Good stop off when you have done your shopping

Not much interaction with staff. Toilet facilities are filthy.

Three stars only because the place was dirty with very noisy coffee machines. The cappuccino was not what I would expect, too. Not sure what coffee was used, but it was not the one to go back for. The tables were dirty and the whole place by behind the counter was messy too. The staff was friendly, though.

Normally good quick service of all the usual coffees.

Product was good but there was aong wait with only one or two members of staff behund the counter taking orders, making them, getting food and serving the drive thru between just the two of them. No working wifi which is frustrating.

I had really good time with my friends, great coffee and friendly staff. They helped me setting up my Costa app and they got free WiFi. Really pleased with everything, I went on a Sunday morning and there was plenty of parking spaces. Definitely recommend this place!

Drive through was quick and the coffee hot I had to ask them to use a clean cloth to clean the milk froamer. I just don't it idea that they use the same one all day

Clean, helpful and friendly staff. Good food and great coffee

Clean, nice bacon roll good latte. All that you expect from Costa

As always nice coffee pleasant surroundings

Staff don't seem very happy 😒 coffee was slightly burnt, was very busy

Stopped off while travelling clean and friendly

Everything ok, but work not until 19.00.. Although it was stated that the working hours are until 8 pm. So if you plan to spend time in this cafe in the evening, be prepared for the fact that the staff will only accept your order for takeout

Great coffee as ever with Costa. Shame no gluten free/dairy free for my treat drop. Please put forward to Costa about dietary requirements. Other coffee houses are managing to provide for challenging diets

Nice and clean ,relaxing experience

Pleasantly surprised by the experience. Quite place, good coffee and food and above all great customer service. Went there as a pit stop on my journey down south. Will certainly be visiting again. Recommended.

Good newish venue for Costa. Comfortable seating and good service despite being very busy. Has a drive thru as well.

Quick service, good coffee and friendly staff. Was impressed with the member of staff taking orders on the till also speaking on a headset to serve drive through customers at the same time with no compromise to service. I have worked a similar job and know it isn't easy, well done!

Usual Costa quality, with a clean store and friendly staff.

Clean and polite staff. Drinks and breakfast prepped quickly. Also a very nice relaxing atmosphere.

Polite and helpful staff .I had toast snd honey which was lovely.

Not open at 8 got there just after 8 and doors where lock it saids on the door they open at 8 but there not open at 8 no coffee = not happy.

Quite nice but a little confusing as to what times it is open Google say 8pm door closes at 6.30pm and drive thru till 7pm so they need to make clear as to what time the are closed

Dirty floors and tables. We were the only customers but staff just stood chatting. Pick up a cloth and a brush you lazy lot!!!!

On the patio outside in the sunshine. Great friendly staff

All the usual stuff but with the friendliest staff

Convenient new drive-through, spotlessly clean, just need WiFi sorting

Got the order wrong twice and when i explained the second time they just wiped the cream off the top instead of making it fresh, thankfully i was not allergic to the cream as i did not notice it had been wiped off the top until i started to drink it.

Everything fine, quick service nice coffee etc. Was a funny smell, like gone off food, though they were changing bins at the time. The other customers didn't seem that bothered about it.

Friendly staff, clean and tidy lovely coffee and cake

So 18 tables and 12 of them had finished trays, cups ect.... no people at them..... there is no atmosphere at this unit.... and although staff pleasant, polite and helpful.... it was sooooooo slow..... sorry guys...

Went to drive thru for a hot chocolate It was hot, but tasted nothing like chocolate. Not the first time this has happened, but is definitely the last

Nice place. Wish they liked dogs

Just had drive through coffee, but the member of staff I dealt with was very friendly and helpful.

Ok for a costa staff dodnt seem interested in serving, basic acknowledgement of customer. Drinks were not very hot

Stopped for a coffee and food before our long drive back home. The food had been removed from the cabinet as they were closing in about an hour, but we were quickly shown a container filled with slices and were able to choose a piece each. Lovely hot coffee, clean tables, nice place. Will be back next week when we return to pick up our new puppy.

Drive through fast efficient and same great coffee

Have a break and coffee great location Place.

Good place to stop during a long journey

Lady in the glasses wave head saying closed -in rude manner, but yesterday I asked they said 6am drive through open. I justcwanted to buy gift card gor my work colleague:-(

Like everything else. It's getting rather expensive.

Great staff who work hard and maintain a consistent level of quality even during the daily rushes around lunchtime. My go to Coffee outlet

Usually so so good and the members of staff are lovely. However delivery was a different story and we didn’t get straws nor the muffins, we also had half toasted toasties. I refunded the muffins but it won’t let me refund the toasties as I realised after the initial refund. I do understand it can be busy and stressful but if there’s no stock do just contact the customer instead.

Quick & efficient service. Good coffee. Does exactly what it says on the tin.

Not given tray had to ask, coffee only half full tables needed clearing. Staff more interested in using there phones..Maybe time to go to Starbucks when it opens in Sainsbury's. 😡😡😡😡

Despite being the only visible member of staff, the girl who was serving this morning was extremely polite and managed at any one time 3 or so customers both in the cafe and coming via the drive through. I was even a pain because I asked for a drink in a mug rather than a tall glass and that was no problem at all. Clean, comfortable atmosphere, reliably pleasant coffee and polite and positive staff.

Really great experience here today!! They were happy to answer my questions and make just the right drink for me :) Thank you!

Wouldn't even bother worst coffee establishment I have encountered, I get it was free drink weekend but I arrived to have the drive thru closed, so thought OK will go in l. Upon getting in only 1 man at the till and a couple in front so not busy. 2 staff members on shift after standing for over 10 minutes I eventually walked out not even getting a drink as the staff not only didn't even acknowledge and apologise just blanked I was there. The couple in front was waiting more than myself and hadn't even had there drink order taken. So unless you want a ice coffee and age about 5 years this is your place

Lovely new Costa. Staff were friendly and efficient. We had a bakewell tart, and a millionaire shortbread. The millionaire shortbread could have been fresher.

Friendly staff, nice atmosphere always good

Customer care, excellent...thank you for your help ladies..thoroughly enjoyed my early breakfast., a pleasure to visit in store..

Comments not so much about Costas but the retail parks its on. There are no exit signs anywhere within the retail park. I inadvertently drove through the KFC drive through trying to find the exit. Very annoying.

Excellent store as always. 💯 recommend

Brilliant service very clean great coffee best coffee place in Thetford

Turned up for a coffee at 19:50 and told me they can’t serve me although they shut at 8. Driven from out of town to be let down by lazy staff. Not impressed

The staff were helpful and friendly enough, but they burnt my bacon and cheese, pasta box. Never mind, it was still edible and the coffee hit the spot on a really cold day. Thanks. 🤓

Not bad at all, just a bit slow!

Poor level of service, very slow to serve customers and assistants too busy talking about boys to serve. Costa need to have a look at this branch.

I visited this store this afternoon and the service was excellent. The two members of staff working were named Nikki and Grace. They were very welcoming and pleasant, the drinks were hot and service was quick. The venue was spotless and warm, which is good because today is bloomin freezing! Thank you :)

Great staff, very helpful, clean and tidy facility. Plenty of parking, 2 disabled spaces good access for wheel chair, although navigating through/out after paying was a little tight as you have to leave through the seating area, route out not the best thought out, however better than a lot of Costas I've been to.

Got to costa at 7.30pm on Saturday. Its meant to close at 8pm but the door was already locked and employees was cleaning. Very dissapointing.

Efficient, friendly staff. Always quick to answer the drive through mic and frequently have the drink ready before I've reached the window.

Not just a drive thru you can sit in as well the staff are great always willing to advise on how to get different flavour coffees nothing is to much for them and coffee is the best Great selection of cakes sandwiches etc

Convenient, regrettably short on milk.

Incredibly friendly and helpful staff. Excellent customer service!

Excellent coffee. Staff work well under pressure in busy retail area store.

As always with costa.... lengthy wait!

Quite nice , no issues on my visit .

Easy parking, easy access including wheelchair access. Toilets and disabled toilet. Friendly staff. Very spacious. Outside tables aswell.

Clean, tidy and well run store.

Friendly staff+ nice surroundings.

Not enough workers to service all customers. They do their best but the waiting time is too long for me.

The wait time has been really long every time we have been in. Not because it's very busy either. Unsure of why it takes so long for 1 drink to be prepared here.

Not just a drive thru but a place to sit in too. Great service as usual. Well stocked of all the items at are usually in a Costa. Not too many Vegan items (but it's not any different from other Costas).

Lovely new asset to Thetford. A nice place to come that's out of the way of town etc. Great staff, always going the extra mile.

Never been to this branch of costa before, but pleased at selection, only downfall was the latte coffee was really weak. But still my favourite place for coffee...

Newish Costa, good service from the staff.

First time I visited I ordered a vanilla iced coffee, it was severely watered down and extremely bitter, it was undrinkable. Second visit I hoping for a better experience… Nope! Peach Iced Tea, disgusting! Tasted nothing like peach and was lukewarm with no ice. To top it off I had to wait 10 minutes for it when no other customers were present! I won’t be coming back for a third try that’s for sure.