Costa Coffee - Swindon Centre in Swindon

sausage bap was cold heated in microwave so it was edible.

We got the wrong order, we asked for 3 falafel wraps but got 3 sandwiches instead. I would have rather a refund than having it changed

Always a nice chilled place to meet friends

Time and time again I’ve ordered food from, not just this restaurant, but all of them and almost every time without fail I’ve had missing items when delivered.spent £30 for more than half my order not showing up. You’d think it wasn’t hard to just read an order and make sure everything is in the bag. Not even a call to say they’ve ran out or anything. Ridiculous is an understatement

Soya latte before 3 months it was really good 👍 but now not good!I left costa because of they change soya latte

coffee spot on sausage bap beautiful bakewell lush thankyou

Was good. They remember your drink as you walk in...always good....price a bit steep but drink was good.

Costa moved over the opersite of the Parade when Debinhams closed years ago. They are now next to the old Wilko which is now a Poundland store.

Just had coffee but very friendly and helpful staff. Limited options for people with allergies and you have to pay extra for oat and coconut milk whilst Soya and dairy milk included within price.

The taste in my myouth Due to I'll health I get a falls tast so I paid without eating or Drinking No fault of your Employment staff So Sorry if it was misunderstanding .

Sunday 28th January 2024 I visited this lovely quiet and atmospheric coffee house this morning it was cleas friendly comfortable ane well staffed with people who are good and organised at their jobs Keep up the good work

Driver intentionally left food outside of the door due to everything being spilled and cold.

Unfortunately there had been a technical hitch on my visit so I couldn't have the beverage that I wanted The customer assistant deserved a medal for managing to carry on serving customers

Whetever we go costa quenches our thirst.

bacon was very fatty, hardly any bacon

My friend and I went straight in, ordered n paid for After Eight & Cream Hot Chocolate and Black Forest & Cream Hot Chocolate, and 2 Blueberry Muffins. Sat down at a table. Enjoyed the drinks. Wow, mine tasted of Mint....then we chatted and laughed for about 40 minutes. When we left,Costa was busy.

Coffee was delicious, but what happened to the trillionaires shortcake?! Either the pic from Costa is incorrect or somebody helped themselves to all but three of the chocolate stars. 😥

A lovely place the staff are very polite and friendly, drinks and food are perfect !

Delivered on a bike, food cold

Great place to meet friends for coffee and lunch

Only 1 bap was sent, when 2 was ordered, and also incorrect coffee delivered. Unacceptable!

This is absolutely abysmal customer service! They have the audacity to advertise food delivery in a mere 15 minutes, but in reality, it will consume a mind-numbing 2 hours of your precious time just to get the food to your doorstep. If they can't even manage to keep up with their own advertised times, why on earth are they in the business of wasting people's time with their abominable service? It's beyond atrocious!

Really friendly staff, which makes a huge difference ☺️

We ordered 2 hot drinks and toast for 2 as a couple for both of us I saw the girl toasting only 2 x slices of bread only, I questioned her is that toast for 2 people is it 2 x slices of toast as a portion replied yes, Bad customer services no listening skills whatsoever, as a matter of facts the toast for one person only So I asked for refund gone next door to Second CUP ordered some food as takeaway as we already paid for our coffees Shame on you Costa a bad customer services no listening skills whatsoever your staff are not listening to customers Dirty tables and chairs

I always seem to have a really good time in every costa I go to. The staff in here seem happy like they're really enjoying their job. It also helps that the air conditioning is good. Please never stop serving Frappes they're my favourite :)

I have never had any problems with this place myself the staff were always welcoming and very helpful, however today was much different, when I got to the till to pay for my items I had handed the man a ten pound note which would’ve covered the cost which was about £9.50 however I had quickly noticed that I had a folded up ten pound note and a fiver folded up inside it, I told the man what had happened and asked for my five pound note back, he then argued with me about the matter and said there was no other note, he then gave me my change back from the ten pound note, this left me wondering who to speak to about this I reported this to another member of staff who then said she would find the manager for me, the manger was absent so I had to speak to the same man who was clearly in charge due to the managers absence, I proceeded to then tell him that I saw the five pound note folded up and that I had the money before I left, he then told me that he would check the security cameras, and got a piece of paper to write down my contact details, just as I finished writing these down he comes back with the five pound note saying it fell on the floor and angrily handed it to me and continued with his shift, I found this overall experience very overwhelming considering my age, I would’ve much appreciated an apology as it felt like he was simply giving it back to get me to leave.

I have been a weekly regular to the Swindon Parade Costa but due to a current situation with this branch I feel I need to voice my concerns on this costa! It’s an atmosphere with staff that are extremely curt and providing bad customer service! The entire joint has nothing but left trays, it’s dirty and near enough all their tables are faulty? I however am no longer welcome by the manager due to a recent misunderstanding with her staff member which was a complete misunderstanding! It’s a shame and easily could have rectified But it’s a blessing in disguise here, it’s long overdue this review and needs to change fast.

Love Costa perfect coffee every time

Coffee is burnt tasting, caramel latte is weak & sickly.

Great coffee as always and great service

I admit I'm bias due to my wife works for Costa but, I love the coffee other establishments not mentioning names they taste very bitter even the english coffee houses so yes 5 out of 5.

Verry lovely and polite personel. Correct me if I am wrong, but I think the name of the lady that served me was Amy and she is very professional and polite. The place was clean and looked after her and her colleague. It was a pleasure to have breakfast there. Well recommended the palce as it close to Swindon bus station.

I was on my own with my baby, the costa lady saw I was feeding my baby and was kind enough to offer if my drink got cold from feeding her that she'd replace it free of charge.

Really nice place to relax and enjoy a superbly made coffee. All staff are nice and friendly especially Collin who made a delicious Cappuccino for me today and also Jamie-Leigh who is really nice and helpful. Thank you and Merry Christmas!

Staff got order wrong then argued that it was correct.

So been there like twice recently and I’ve asked for a white hot choc with soya milk and they gave my normal milk and then the other day I asked for a white hot choc again and this time they gave me a normal hot choc, I’d would understand if it was busy that they would messed up but there was literally just my dad and my self in there.

Nice branch of Costa conveniently located near the town centre.

This is now closed. There is a Costa store a short distance away.

It was ok, seemed to have a lot of new staff and found some of them rude

Always depend on a good coffee at Costa and it was free with the new reward scheme

Miss the shopping since its closed

Coffee was great asusual,but I am not to sure about the beans instead of points.

Waiting long and late coffee was bit waram

First check out the toilets; then decide if you want to stay and visit. The place isn't that clean. When you visit or next visit take a close look round you.

Nice tasty drink, clean and plenty of clean tables.

by far the cleanest smartest Costa I have been to excellent cleanliness helpful staff toilets extra clean well done Orbital Park Swindon

Very friendly staff, enjoyed having a laugh with customers even though they were busy.

Well was a great shop too have in Swindon what a pity it ain't here anymore as it was a fantastic shop to look for absolutely everything great👌👌

Love this coffee shop, the drinks are amazing my favourites are the iced latte and the strawberry lemonade!

It a really nice place to go for a coffee. Friendly and Professional staff

Imádom mindig idejârok barátnõmmel:) 😍

First time out in town for shopping since lockdown, stopped had coffee. I felt very safe social distance implementation I side shop then tables and chairs outside set up well. All I will sat is as we are drinking from takeaway cups needs a bin outside

Good food and drinks, friendly staff, outdoor seating area

Nice little place, good food and quick service. Made sure we track and traced aswell.

The staff are friendly and provide hood service. They are very good with making people follow the social distancing rules and they have good measures in place.

Visit the Costa every time in town, always reliable

Stopped here for a coffee inside while waiting for a bus. Staff were very friendly and helpful and the coffee was, as ever, good. Biscotti were also very good. The general area is depressing ans so many offices roundabout are empty but the warmth of the greeting made up for it

Love this Costa. Top quality Manageress thanks Charmaine.

Staff are friendly. Their set up for social distancing, is very good and the staff are diligent about reminding customers.

I know these are hard time but that is no excuse for the disgusting rudeness of the staff there. One male member of staff was awfully rude and so I will not be attending the establishment again. The fact that such a prestigious chain employ such oafs with disregard for customer service throws into question the staffs cleanliness and adherence to safety procedure in these troubling times.

Was great to have one after the lock down

Great staff, good atmosphere fast service

It would be a lot better if the automatic doors worked probably.

Very happy staff at this Costa.

Very clean and fast service. Drink was hot and well made

It's a Costa! Great coffee, obscene prices!

Very pleasant and happy staff at 0800.

It was very Nice n Good services, Smiling Staff

The toast hardly saw the grill on this occasion. My porridge had been overcooked and poured over the pot looking a bit of a mess. I was not given the jam with my orders, both for the toast and the porridge order but was charged for it. On a previous occasion my request for tap water although acknowledged was not provided. The overall experience of this establishment however is a pleasant one.

Really busy with not enough staff and long queues, waited approx 15 mins to be served then had to clear a table myself and go and find a chair. The staff who were working were very friendly and cheerful.

Handy when your shopping in Debenhams

It's a Costa, so normal rules apply, it's well run, staff are helpful, food is good. The only negative would be the huge glass window front, which is cold in winter and too warm in summer :)

I come in quite often, and I came in this afternoon for a quick drink to escape the cold. I had a problem but Amy, the lovely girl behind the counter, was the sweetest and most helpful! She’s a true credit to the team, her customer service and how she relates to her customers is honestly amazing! Will definitely continue coming in, don’t change a thing it’s great!

Really good costa polite staff and they make your QUICK plus its in a prime location and a great place to just sit and have a coffee with a window so you can people watch(if you so choose) or jist sit and read a book or a paper plus as its in a store you can window shop while dribking your coffee

Great place for a break and meet friends

Great variety of items to buy. Nice prices. Friendly staff.

Very quick service and the gingerbread latte with cream was lovely tasting and with the gingerbread man on top was a special touch to a nice drink .

As usual very friendly, efficient staff. Considering the weather the outside space was tidy, though, only me sitting there. However a couple of banners were missing their stays so they were billowing in the wind. No, I'm not confused by the flags.

Loved my latt,e only thing is your spoilt for choice you have 3 Costa, s within 200yards

Brill staff as always busy but they don't lose their cool..happy to do what you ask like transfering to a.flask

Good,cup of tea.very helpful,as I can't carry my tray a young barister dld it for me.also this Costa in Debenhams is much quieter than most.

Coffee is fine, but the cutlery is dirty.

Lovely space, but staff does not understand the order. Asked for a double shot of espresso, to be put in a bigger cup and added soya milk. They made soya latte, which is watery and not tasty. The reason why I ask for espresso with soya milk is exactly to avoid watery coffee. Maybe next time they'll get it right. 🤷 That's why a low 2 stars.

So a sunday morning, just popping in to have a coffee and do some work. I was greeted by a homeless man who had been given a free drink and something to eat, he asked him if i could buy him a sausage then to say if he could sit next to me, me being me, i said that was okay very awkwardly. The staff acted quickly, came over and to make sure i was okay. Another customer came over and said to him not to harass me. being a female, i felt safe within the location and had a lot of support. Thank you to all the staff and thank you for the coffee.

Staff were friendly and gave my daughter cake as its her 18th birthday. Such lovely staff in a busy envoriment well done guys.

Used today whilst in Swindon. Nice quick friendly service. Will definitely visit again when in the area.

Tables are close together making the place seem crowded

Dated department store. Quite pricy.

Nice and friendly and comfortable.

Aina hyvä Costa coffee. Sama hyvä valikoima kuin muuallakin kruunattuna erittäin ystävällisellä palvelulla. Hyvää ja edullista.

Tired old shop. Nothing special just rather sad.

One of the good Costas. Around Swindon

Not much different from any other of its store, in this case the outside seating area, over looks wharf green and other shops in the Canal Walk area of the Brunel Centre.

Good place for a meet and greet.

Great staff and always a great coffee

Tables were so wobbly they were dangerous, especially with hot drinks and food. Staff not bothered when reporting this to them....

What a lovely Costa this is, good location too. Found it by mistake really and glad we did... The staff here are really friendly with smiley faces even if they are busy.. My coffee was perfect very hot just how I like it .. Toilet facilities were good compared to other Costa’s I’ve been too.

Love Costa Coffee. Relaxing atmosphere. Fantastic selection. Pleasant staff, always helpful. Well worth a visit 👍

Great coffee great choices great staff

What needs to be said? Great coffee!!