Costa Coffee (St Richards Hospital) in Chichester

I was given my panini in a cardboard container. When I asked for a plate, because the contents was leaking, I was greeted by a dismissive attitude by the staff saying ‘pardon’ again I asked for a plate. I pointed to the the clean plates and was told it’s takeaway only. I certainly won’t come back again. Customer service was nonexistent, rude and disrespectful.

I was absolutely amazed when I arrived at Costa in St.Richards at how busy it was (I am guessing due to hospital staff and patients) but was more amazed by the way the team working flowed and went through orders of around u people in front of me si fast. I was especially impressed with a young lady working there who's badge name said Lucy as she seemed to just have her head on her shoulders managing mulitorders and a couple of difficult customers but all with politeness and a smile. This is how amd by whom I would always liked to be served my morning coffee. Bob

Good luck getting what you ask for - they don't listen.

I am writing to express my extreme disappointment and frustration regarding the service I received at Costa Coffee located at St. Richards Hospital earlier today. This experience has left me feeling deeply upset and disillusioned. Today was meant to be a special day for my wife and me, as we were scheduled to attend a health scan for our first baby, where we were eagerly anticipating the gender reveal. In preparation for the scan, I decided to purchase a coffee for my wife to help with her comfort during the procedure. Upon entering the Costa Coffee establishment, I patiently waited in line behind another customer who was placing their order. However, after they received their coffee and departed, I was blatantly ignored by the staff member behind the counter. Despite my presence and clear intention to place an order, I was disregarded in favor of serving other customers who arrived after me. After a few minutes of being overlooked, I attempted to gain the attention of the staff member, only to be met with indifference. It was only after I vocalized my frustration that a staff member named Shannon reluctantly took my order, displaying a complete lack of courtesy or apology for the earlier oversight. Feeling perplexed and disheartened by the treatment I received, I proceeded to question the staff about the reason for their behavior. Instead of providing a reasonable explanation, I was met with further rudeness and hostility, with one staff member even suggesting that my order be rejected altogether. The lack of accountability and professionalism exhibited by the Costa Coffee staff was truly appalling. Not only did they fail to acknowledge their mistake, but they also demonstrated a complete disregard for customer satisfaction and basic courtesy. When I inquired about the procedure for lodging a formal complaint, I was met with dismissiveness and discourtesy, further compounding my distress.

Lovely staff members. Extremely helpful. Definitely on the up. Is busy but it is a hospital with the only open cafe for food and drinks. Lovely experience

Overall, the store itself was really nice, The only thing that let the branch down was the fact that the company itself hasn't seemed to train their colleagues to make the new drinks. However with a bit of patience we managed to get through it, did they make my drinks wrong - yes however the overall products where really nice even with the wrong drinks 🤣.

I was served today by a lovely member of staff, Ellie, who talked me through how to download the costa card app and how to gain rewards using my card! Very informative and super helpful.

Closed when most people visit in the evening should remain open until end of visiting

The server did not listen to the order and didn’t understand that we was eating in the restaurant

Same as any costa over priced, under cooked/ luke warm food and coffee. Way over priced.

Waited half hour for cold coffee.

Service bit slow but staff working at full speed, needed extra help as busy

A good place to have a coffee and relax before or after your your appointment

Poorly managed Costa. Having worked for Costa myself, I felt my visit could have been better. First of all I was told by an older guy that my earned free drink had to be a small, secondly staff not being trained well. The young lad behind the counter looked like a deer in headlights. Back in my day we were mentored more. Plus when my drink was ready, it only filled half the cup, the barista noticed and just added more cream, as though I haven’t noticed.

awful experience! I was served by an older polish member of staff who was very rude and, to be honest, incompetent at his job. After being shouted at for attempting swipe my Costa card, I was left waiting for my drinks for over 10 minutes while watching other customers who were behind me be served first. Only when a younger member of staff came to my attention did I get my drinks, which were clearly forgetter😠

Terribile esperienza!!!!!Chi doveva servirci al banco serviva altri clienti locali e disattendeva le nostre richieste. È poi intervenuto in nostro aiuto un ragazzo (cliente) che ha fatto notare al barista che si stava comportando in modo razzista. Ringraziamo questo giovane ed auguriamo al barista di cambiare presto il mestiere.🥴

Get a drink here most days. Staff are friendly and they know what I have everyday and some days they have it ready before I have ordered!

I was surprised it is closed at the weekend. Not good for staff or visitors.

Nice sized cafe situated within the hospital. Staff friendly helpful and polite which is always a nice change and wasn't overly crowded or manic on visit. Food served nice and warm.. Perfect for a dreary day of wind and rain, but the ouch catch 22.. The price structure.. Still not bad for what it is considering and convience.

Great friendly service as always😁

Pleasant relaxing space to dit and visit with loved ones